Review from Phil S (Son of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience

Mum initially moved here for a few weeks of respite care in November 2021. Within a matter of days, she'd decided that she wanted to stay and so she moved in permanently. She had lived on her own for the last nine years, and the combination of loneliness and the onset of vascular dementia had meant

she was spending more and more time being confused and stressed out. Moving to South Lodge made a huge welcome and changed this; she quickly made a number of friends (both residents and staff) and began taking part in the range of activities provided. She also made daily use of the garden, which she loved. Sadly, vascular dementia got the better of her last weekend, and the shock of this hit the staff just as hard as it hit us. I could not have asked for a better place for Mum to spend her last few months. The staff are wonderful and extended the same kindness to myself and my brother when we came to clear her stuff, as they had to my mum throughout her stay. We are eternally grateful.

Reply from Rebecca Burningham, Home Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to write such a heartwarming review. I will pass on your kind comments to our wonderful team, whom I know will find comfort in reading them. It is in reading comments like this that it reaffirms all the efforts put in by our team and the kind caring nature of them all. Your mum will be sadly missed by everyone that knew her. Best wishes.

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Review from Mark F (Power of Attorney of Resident) published on 22 June 2022
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Overall Experience

Fantastic care for Mum.
Absolutely lovely staff.
Super nice, clean place, and Mum loves her room and everything about the home
I cannot speak highly of how well Mum is looking since she moved in.
Thank you for your kindness to the team.

Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home in Leicester and for your amazing 5-star rating. We are delighted to hear that your Mum has soon settled into the loving care community that we create and loves her room. We encourage new residents to bring in personal items to make them feel truly at home. I will be sure to pass your kind words on to the rest of the staff team. Best wishes.

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Review from Juliet K (Daughter of Resident) published on 22 June 2022
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Overall Experience

From the outset, the team have supported Mum to transition successfully into the home. Since being in South Lodge, she has been warmly and consistently supported, and she evidently feels secure. As a family, we very much appreciate the clear lines of communication, keeping us updated with Mum’s successes

and any needs identified. When we visit, we always feel welcomed and encouraged by how well the team know Mum and that they are so caring towards her.

Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home in Leicester. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your Mum soon settled into the loving care community that we create, giving you and your family peace of mind and that you are satisfied that her care needs are being met. It is a true pleasure to care for her as part of our South Lodge family. Best wishes.

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Review from Belinda A (Daughter of Resident) published on 19 June 2022
Submitted via Website • Report

Overall Experience

From my very first meeting and show round of South Lodge, I got a very warm and welcoming feeling about the place. Everyone is very friendly and caring. The place is beautifully decorated. My dad was given a ‘little flat’, which is similar to where he lives with my mum. This was suggested, so it would

feel more familiar for my dad.
What has stood out for me is how the residents have ‘free flow’ to everything. The different rooms, lounge, library, restaurant, garden. This all helps to make it a home for everyone.
I think the main communal area is very well thought out. Different areas to sit, the coffee bar, the large crossword board and the activity board make for a lovely social area for residents.
My dad has dementia and Alzheimer’s, so he gets very confused and needs instructions repeated. He wasn’t aware of the light switch on the wall by his bed until I showed him on his third day. I think a bedside table lamp would be better.
All in all, a lovely place.

Reply from Rebecca Burningham, Home Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for your kind review of our home. It has been an absolute pleasure to look after your father, and we will be sad to see him leave. We do hope you will keep in touch.
We welcome all feedback, and we will certainly take on board your comments regarding the lamp; I have arranged to have one in his room, and if he visits again, we will ensure he has this in place. Best wishes.

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Review from Carol W (Daughter of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience

Our dad has just recently gone into this cafe home, and we can’t fault the staff or the carers. The home is beautiful, and our dad's room has been made so homely and inviting for him. We are so happy with the whole atmosphere of this home and are so grateful to all the lovely carers and all the staff

who are taking care of our dad. We thank you from the bottom of our hearts.

Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home in Leicester and for your amazing 5-star rating. We are delighted to hear that your dad has soon settled into the loving care community that we create, giving you and your family the peace of mind that you deserve. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. Thank you for your kind words. Best wishes.

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Review from D B (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience

From the first telephone call to South Lodge Care Home to now, we could not be happier or more grateful for the absolute care, support and professionalism that we have received from all of the staff and carers. Through what has been a difficult and worrying time of moving our precious dad to a care

home, we have been fully supported as a family. Our dad has settled very quickly and tells us that the staff there are all angels without wings! The ethos and whole feeling of South Lodge are welcoming and respectful to its residents. This provides us with massive reassurance that our dad is safe and well cared for and that he has a beautiful home where he can reach his full potential and continue his amazing life with grace, care, fun and happiness. Thank you all very much.

Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home in Leicester and for your amazing 5-star rating. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your dad has soon settled into the loving care community that we create, giving you and your family the peace of mind that you deserve. It is a true pleasure to care for him. Best wishes.

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Review from Robert C (Son-in-law of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience

Really impressed by South Lodge. All staff were amazing and very caring. We've tried hard to find fault, but can't! The only thing to mention is perhaps communication between seniors and carers could be better and between shifts. My father-in-law was very happy for the few weeks he was there - he was

terminally ill and couldn't have been in a better place. We knew he was being looked after, and it was a great help to us - we knew he was safe.

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Review from Libby B (Daughter of Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience

Mum had Vascular Dementia and an underlying Cancer diagnosis. She was living at home alone with carers twice a day when she took a sudden downward turn meaning I had to make a rapid decision for her safety to move her into care.

From the moment I met the team at South Lodge, I knew it was the right

place for my mum. Each and every one of the team showed a level of care, compassion and professionalism throughout her short three-week stay. Her condition continued to deteriorate, despite the best care, but the team adapted their approach daily to adapt to her continual changing needs, nothing was too much trouble.

I will forever be grateful to everyone at South Lodge for helping us through a very difficult time for myself and my family.

Reply from Kerstin Tolley, Customer Service Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to complete this review of South Lodge Care Home. Your kind words are gratefully received, and I will ensure to pass this on to the rest of the team. Although your mum was only with us for a short time, your mum is sadly missed by us all. I hope you will still pop in and see us when you are in the area, as you are and will always be part of the South Lodge family. Best wishes.

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Review from D B (Grandson of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience

Seriously cannot recommend the folks at South Lodge enough or think of words to do justice to what they achieve. Absolutely above and beyond expectations every step of the way, and do anything to accommodate the needs of their residents. There isn’t a nice care home around, and there aren’t staff that

work as hard as these guys anywhere else. All my fears of my grandmother going into care were put aside within 5-minutes of talking to them.

Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home and for your amazing 5-star review. Your kind words about our home and the staff team are truly invaluable to us, we are so pleased to hear how satisfied you are with the exceptional level of care your grandmother is receiving, giving you and your family the peace of mind you deserve. It is a true pleasure to have her living with us in the loving care community that we create. Best wishes.

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Review from J G (Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience

Very kind, caring and attentive staff. Exactly what I needed and expected. My room was lovely, and I also have access to the beautiful well kept quiet gardens.

Reply from Ryan Farrelly, Marketing Assistant at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home. We are delighted to hear how satisfied you are with your new home and how well you have settled in. It is a true pleasure to have you as part of our loving, care community. Best wishes.

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Review from Carolyn R (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

Mum had been becoming increasingly confused and frail and spent time in hospital. We realised that she needed more care than my sister or I could provide and she needed more company and activities. South Lodge supported us initially with respite care and we were so delighted with their care and attention

that we have now made this permanent. She is in a lovely ground floor room with a small patio outside and she is very happy. She looks so much more relaxed and content that we are delighted. We are managing to see her regularly through the home’s careful Covid procedures. Thank you so much for your warmth and care.

Reply from Yvonne Jacobs, Home Manager at South Lodge Care Home - Avery Healthcare

Thank you very much for taking the time to review South Lodge Care Home and for your kind words. I could not be happier that your mother has settled right in to South Lodge, and really has become very quickly a popular member of our community. She is an absolute joy to be around, and we are so pleased that she is happy here. We certainly look forward to many more happy memories with her. Best Wishes Yvonne.

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Review from M N (Daughter of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience

Very grateful to South Lodge for providing the best care to my mum who went there for respite. The care provided was excellent and dignified. Mum was extremely happy. She said she wants to stay permanently. Carers, chef, staff everyone looked after her and gave her love and respect. Mum told me the

home is like a five-star hotel. Chef was very kind and cooked dishes to her requirements. She had all the praises for the care she received. She left the world on a very happy soul. Rest in peace.

Reply from Ryan Farrelly, Marketing Assistant at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home. It was a true pleasure to care for your mother and to have her stay here at South Lodge for her respite stay, and she is greatly missed by all those who were lucky enough to get to know her. Our staff team do a fantastic job at creating a warm and welcoming environment for all residents, and we are glad that your mother enjoyed her time here. Best Wishes.

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Review from Lindsey O (Daughter of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience

The staff at South Lodge are so friendly and caring. My mum has settled so quickly and seems to like everyone there. They cannot do enough for the residents and family and are always very helpful. I am so pleased we found this home.

I cannot thank them enough for the care they are giving my mum.

Reply from Ryan Farrelly, Marketing Assistant at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home. Your kind words are truly invaluable to our staff, and we appreciate your positive feedback about our home. We are delighted to hear how well your mother has settled into the loving care community that we create. It is a true pleasure to have your mother stay with us here, and we are glad it gives you peace of mind knowing your mother is receiving an exceptional standard of care. Best Wishes.

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Review from Marie W (Daughter of Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience

My mum has been at South Lodge for the past six weeks after a spell in hospital. Without exception, the staff have been caring, considerate and respectful of my mum's needs and wishes. They have done all they can to help her settle in these difficult times. As I have not been allowed to enter her room

and sort her belongings, I have to rely on the staff to do this for me, I feel that they have taken my place, I am very grateful to them all. I have managed to see Mum a number of times during a room visit, although it's not the same as being able to visit in her own home, it's a good compromise. Your customer services manager has been exceptionally good, easy to talk to, and nothing is too much trouble for her. Thank you once again to all your staff.

Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home and for your kind words. We are delighted to hear that your mother has quickly settled into the loving community that we create, giving you peace of mind. Our highly trained staff team go above and beyond each day to create the warm and welcoming community our residents live within, whilst strictly following our stringent hygiene routine to keep all our resident safe. We look forward to inviting you for more regular safe visiting now the Government lockdown restrictions have eased. Best wishes.

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Review from Vicki R (Daughter of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience

I cannot speak highly enough of South Lodge Care Home. My mum moved here three weeks ago after a stay in the hospital, and the staff have all gone above and beyond to help her settle in. Nothing is ever to much trouble for any staff members, and any query I have whatever time of day is always dealt

with quickly and efficiently. I had my first window visit with Mum today, which was so special, Mum looked immaculately dressed and had freshly washed, hair and for the first time in ages, she had a sparkle in her eyes. I was feeling a little emotional today, as it is my birthday, and the first one I have not spent with Mum, the staff made it extra special with the gorgeous video they sent me of Mum singing Happy Birthday with a little help; it has truly made my birthday, thank you all for this extra special Birthday gift; it means the world.

Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home and for your lovely feedback. I am so pleased that your mother has quickly settled into the loving community that we create. Our highly trained staff go over and above the standards to ensure every resident is made welcome, it is a pleasure to have her living with us. Our staff team will be delighted to hear how happy you are with our home and the care your mother has received. Best wishes.

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Review from Deb M (Niece of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience

Staff at the home have been extremely helpful and kind in helping my aunt settle into the care home. They made the process of transfer from another care home where she had been for respite as simple and smooth as possible. When problems arose, they quickly sorted them, which necessitated my aunt moving

rooms. She has nothing but praise for all the staff, and they seem to have adapted to her needs very well. Nothing is too much trouble for them. As we can't visit inside the home, I can't comment on all areas.

Reply from Rachel Aran, Marketing Administrator at South Lodge Care Home - Avery Healthcare

Thank you for taking the time to review South Lodge Care Home and for your kind words. Our staff team ensure to go above and beyond to provide the highest care for all our residents, whether that be for those in short respite care or for our long term residents. We are delighted to hear that your Aunt felt safe and comfortable. Best wishes.

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Review from Bob A (Son of Resident) published on 28 October 2020
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Overall Experience

The facilities and staff at South Lodge are very good indeed. My father is nearly 90 and has advanced Parkinson's disease. He has been at South Lodge for 7 years and has been very well cared for. I would recommend it to anyone who could afford it.

Reply from Ryan Farrelly, Marketing Assitant at South Lodge Care Home - Avery Healthcare

Hi Bob, thank you for reviewing South Lodge Care Home. Our staff team will be delighted to hear such kind words. I will ensure to pass on the message. Best wishes.

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Review from Julie M (Relative of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience

My relative has been at South Lodge for several years. It was chosen because of the high standard of accommodation, closely matching the flat my relative had to leave. The staff who look after my relative have been kind, attentive and caring with a very good knowledge of the medical and personal needs.

The senior staff are exceptional, their work ethic has impressed me. They always inform me of any issues or problems as they occur, these have been dealt with in a timely, professional manner with the discussion if necessary. The management are very approachable and the reception and maintenance staff are friendly. Should I have another relative requiring care I look no further than South Lodge.

Reply from Sharon Milledge-Ball, Deputy Manager at South Lodge Care Home - Avery Healthcare

It was an absolute pleasure to read your review, thank you. We do aim to provide a home from home environment here at South Lodge, so it is lovely to hear that we are achieving this for your relative. Getting to know our residents is important to the whole team. I am sure that I speak on behalf of all of our team when I say that it is lovely to have your relative as part of our family.

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Review from Barbara G (Niece of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience

My Aunt was treated with the utmost care and dignity by the truly wonderful staff on her floor. I cannot begin to thank them enough for everything they did. Please give them all a pay rise.

Reply from Yvonne Jacobs, Manager at South Lodge Care Home - Avery Healthcare

Thank you for your lovely message. Your aunt was absolutely one in a million. We all here at South Lodge feel privileged to have been able to care for her. She was a unique and wonderful lady, we all miss her dearly.

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Review from Felicity G (Daughter of Resident) published on 10 September 2020
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Overall Experience

Both my parents have been residents since January 2020 - initially as respite and then full time. They and the family are very happy with the standard of care and the facilities at the home. Obviously, things are a bit different from normal with COVID restrictions and I know that trips out and the facility

to visit will be very different I hope soon, but within the regulations, the staff have been as flexible as possible. I would like to extend a thank you to all the staff who have been truly marvelous with my parents' needs - very kind and welcoming to my sister and myself.

Reply from yvonne jacobs, home manager at South Lodge Care Home - Avery Healthcare

Thank you so much for your lovely feedback. I can honestly say it is an absolute pleasure to have your mum and dad here, they really are an absolute joy. We have particularly enjoyed recently sharing birthday and anniversary celebrations with them. We are looking forward to being able to safely welcome visitors back into the home.

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