South Lodge Care Home - Avery Healthcare

307 London Road, Stoneygate, Leicester LE2 3ND
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9.4 85 Reviews
  • South Lodge Care Home - Avery Healthcare, Leicester
Located just off London Road, connecting Leicester to Market Harborough in the leafy conservation area of Stoneygate, South Lodge enjoys a splendid position with convenient access to shops, churches and the city centre. The home provides residential, respite and dementia care.

South Lodge Care Home in Leicester provides exceptional 24-hour care for individuals and couples, offering outstanding facilities and services within a comfortable, supportive care community. The care home offers 99 private apartments, ranging from studios to one- and two-bedroom suites. Each apartment features a private wet room-style bathroom, with some equipped with kitchenettes, allowing residents to maintain their desired level of independence. Residents can access the home's dedicated therapy suite, hair salon, greenhouse, potting shed, and more.

For those seeking specialised dementia care in Leicester, South Lodge offers a separate dementia care suite comprising 17 dedicated suites, each equipped with an en-suite wet room. These comfortable, open-plan spaces, naturally lit and attended to by specially trained staff, provide unique support tailored to residents requiring specialised dementia care.

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Care Provided by South Lodge Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Donna Bradley (Home Manager)
  • Admission Criteria
    • All type of residential admissions accepted.
    • Ages 55+
  • Room Information
    • Single Rooms (106)
    • Single Rooms with ensuite Wet Room (106)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for South Lodge Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,470
    • RESPITE Self-Funded Residential Dementia Care from £1,470
  • (these prices are only a guideline, please contact South Lodge Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • no restrictions on visiting times for residents. For enquiries or show arounds please visit between 9am - 5pm


  • Parking

  • car park available on site, with disabled spaces also available.


South Lodge Care Home - Avery Healthcare Reviews (85)

Total of 85, showing 41-60
9.4

South Lodge Care Home - Avery Healthcare has a Review Score of 9.4 (9.386) out of 10, based on 17 reviews in the last 2 years. Over all time South Lodge Care Home - Avery Healthcare has 85 reviews.

Overall Experience

  • 64
  • 17
  • 2
  • 0
  • 2

Date Published

85
4
8
17
68

Review from Shiela H (Respite Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have stayed at respite homes in the past but none were as good as this home. I was treated like a queen and nothing was too much trouble the staff were polite and friendly and I felt like I was at home and not in a home. The range of activities were perfect and kept my mind active and the food (especially
the breakfast) was lovely. I wouldn’t hesitate to stay there again should the need arise. The room and areas were very clean at all times and the care given was very good. My washing was collected and returned within 24 hours and was fully ironed. I would strongly recommend this home as a positive place to stay.

Reply from yvonne jacobs, home manager at South Lodge Care Home - Avery Healthcare

It was an absolute joy having you here with us. We endeavour to ensure all of our residents receive the highest quality care and environment. We are certainly looking forward to welcoming you back to South Lodge.


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Review from Saul A (Son of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident at South Lodge, the staff here are fantastic. They really take care of the patients and always keep you informed on what's happening, set in beautiful surroundings as well. Highly recommend!

Reply from Yvonne Jacobs, Home Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for your feedback. Your father is a much-loved resident here at South Lodge. His jokes and sense of humour keep us all smiling that is for sure. He has recently been helping us prepare for our evening at socially distanced proms which you can see on our Facebook group. He really enjoyed it and had a good old fashioned sing-song with us too.


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Review from Michael E (Respite Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having come to South Lodge after three weeks in the hospital where we were treated for Coronavirus, we were given a very warm welcome and this welcome and kindness we experienced from all the staff who looked after us and made sure we were happy.
The menus were a delight and we feel our fastest recovery
was aided by our experience here.

Reply from Yvonne Jacobs, Home Manager at South Lodge Care Home - Avery Healthcare

Thank you for your lovely words. We loved having you both here to stay with us and we're so happy to be a part of your recovery journey. We hope that you will come back to see us when we are open to visitors and it is safe for you to visit. We really do miss you both. We hope that you both are doing well and are now fully recovered.


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Review from S L (Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring, efficient and friendly. Premises are very clean and beautifully decorated.

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Review from Simon H (Son of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at South Lodge since last March, and while my comments relate to the current month, Mum's care throughout has been excellent. During these very trying times - including Leicester's additional lock-down - the staff that I have dealt with have been very helpful and accommodating,
with nothing being too much trouble. My mum (91 years), who was under-weight when she first arrived at the home, and slightly anaemic, has since regained her normal weight and is back to full health. The staff set up numerous Skype calls between Mum and I during lockdown - vital for Mum's well-being - and despite being sad at losing her former home, she is happy to be at South Lodge. I've also been impressed by how innovative staff have been, while they have not been able to allow third parties on site. Lost track of how many Facebook clips I've seen of Mum in a singalong, doing a quiz, or waving Union Jack flags on the VE Day anniversary. Anyway, top marks to South Lodge!

Reply from Yvonne Jacobs, home manager at South Lodge Care Home - Avery Healthcare

Thank you for your kind words. Your mum has settled in so well here at South Lodge and always joins in with any activities we have. Most recently we presented her with a certificate of thank you for going the extra mile for Carers Weeks. This was an event whereby her laps of the gardens were counted towards our step count for the month, and I can honestly say, she really did go the extra mile. She has a good group of friends and will always have a cheery "good morning" to start her day. She really is a delight.


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Review from Simon L (Son of Resident) published on 10 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic care home to which my mother could not have been made more welcome. The staff and facilities are fantastic and they have managed her transition into the home with real care and concern. It's ideal.

Reply from Yvonne Jacobs, Home Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for your review, your mother is a fantastic lady and it honestly feels like she's always been here. I'm so glad she's enjoying being here as much as we are enjoying having her here.


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Review from Russell E (Son of Resident) published on 10 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were admitted together after a lengthy stay in hospital after contracting and then recovering from Covid 19. Their initial respite care included a period of quarantining in a twin-bedroomed flat at South Lodge. During this period the communication between South Lodge and other family members
was excellent and my parents found their quarters spacious and just what they needed. Most important of all was the care they received from South Lodge's staff members - always jolly and so helpful in looking after all my parents' needs. I think my impression of South Lodge can be best summed up by my dad, who phoned me just after arriving to say "this place is like a luxury hotel with nurses". In fact, he keeps calling it a 'hotel' - a slip of the tongue maybe, but sums up his feelings and just how much South Lodge has all helped in my mother and father's continued recovery from Covid.

Reply from Yvonne Jacobs, Home Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for your lovely review, it has been an absolute pleasure looking after your parents and we miss them already. They truly are an inspirational couple and I will pass on your kind words to all the staff involved.


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Review from Katie P (Daughter of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Mum was extremely happy in South Lodge. She had a lovely apartment and the carers were lovely. Any issues we had were dealt with quickly and we were always treated with care and courtesy. The freedom to treat the home as Mum's home meant that we could have family get-togethers in the way that we always
did. This was very important to Mum, who had always been the head of our family.

Reply from Yvonne Jacobs, Home Manager at South Lodge Care Home - Avery Healthcare

Thank you for your lovely review, your mum and her wonderful family are greatly missed by us all. Please feel free to call in and see us again when we can all get back to normal.


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Review from Judith S (Daughter of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During Mum’s illness, we were treated with kindness and compassion. During the current pandemic, it has been really difficult for everyone in a care home setting. However, we were allowed to spend as much time as possible with Mum. I can’t fault the care that Mum had or the support given to her family.

Reply from Yvonne Jacobs, Home Manager at South Lodge Care Home - Avery Healthcare

Thank you for your lovely comments. We really do miss your mum and her lovely family. Your mother was a much loved resident at South Lodge. We are so glad that you got to spend as much time with her as possible.


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Review from Sarah T (Daughter of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received from everyone was second to none. They went over and above to deliver the individual care my mother needed. I was confident and trusted the care she received. They kept the family involved with all aspects of care and decisions. There was nothing I was unhappy with. The
home is kept extremely clean and tidy and has excellent facilities. All staff are remarkable and show kindness and compassion. Everyone is very professional. I would highly recommend this care home. My mother’s main carers couldn’t do enough to help her and support her. I was most impressed with the care she received during the 16 months she lived there for. Thank you so much.

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Review from Maggie O (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at South Lodge for 15 months and enjoyed every moment of his time there. He had his own apartment; living room, bathroom and bedroom and essentially lived like a king. We often discussed with dad about 'how lucky he was' to be able to live at South Lodge and I truly mean
that.
Food was important to him, and so he quickly took to having everything handed to him on a plate - literally and his expanding waistline was a testimony to the work of the fabulous catering team there.
The carers were all wonderful too and, even though dad could be quite stubborn and curmudgeonly at times, managed to see through these outer layers to build a lovely caring relationship with him.
This care and support gave me and my sisters great comfort, knowing he was being fed well and cared for in every way possible and for that, we thank you all.

Reply from Yvonne Jacobs, Home Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for your kind words. Your father was a very well-loved resident here at South Lodge and we all have such fond memories that we share with him. He will often come up in conversations around the home which gives us yet more opportunities to remember the good times we have had.


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Review from H P (Cousin of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Over the years since South Lodge opened, I have visited friends and family here (including an Uncle) and I have (on most occasions) been satisfied with the care given. I have not directly been involved with care plans.

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Review from S W (Son of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring. My mum is safe and well cared for. It is very important to remind people about the activities. Everybody misses the lobby when it had sofas as it was much more friendly - why was it changed?
It would be nice to have regular updates of how she is and how much care she needs and
receives eg: prompts for personal hygiene.

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Review from Anthony P (Son of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I reviewed several care homes when first setting my mum up and South Lodge was by far the best me and my sisters visited, that was 4 months ago and Mum has been made welcome with an excellent standard of care.

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Review from Jeremy K (Son of Resident) published on 23 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be easy to talk about the many wonderful features of South Lodge Care Home, and no doubt you could get this from their website, but what’s hard to quantify is the unconditional love and care the staff have for their residents. I can’t remember when I last saw Mum so happy. A 5-star environment
with the passion and commitment to match.


The other indicator is cleanliness. Unlike some care facilities, South Lodge has clean lines and an air of freshness that starts at the front door and continues throughout rooms and common areas. It’s warm, inviting and fosters a sense of comfort and belonging.


Mum was only in for respite care, but in the short time she was there, she found she had another family and another home from home.


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Review from R H (Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In our case, respite care for a limited period, satisfactory. For a long period, or permanently, we would require a larger bedroom. We have no complaints about the service or the attention from the staff. Everyone we come into contact with were at great pains to please and make us welcome.

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Review from J C (Wife of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was very well cared for during his stay in South Lodge. The staff were extremely kind and helpful.

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Review from Brian W (Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 4th respite stay at South Lodge since Christmas 2016. Still the same very high standard of care and comfort, plus excellent meals. As an 82-year-old with a long-standing heart condition, no immediate family and some limitations in mobility. I have found South Lodge to be a reassuring, friendly place
for my respite stays throughout.

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Review from Emma (Daughter of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother stayed in South Lodge for 6 weeks respite after having a fall at home. She really enjoyed her stay and told me the carers were wonderful. The flat she stayed in was very clean and she enjoyed being looked after very much.

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Review from N S (Son of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is very positive about the place. Two very small negatives because I would expect perfection. Please may I suggest that staff, when they put my mother to bed, make sure they take her hearing aids out and put them safe. Also, I brought a small table for her (she had two in the room similar).
One has gone missing.

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Current Review Score: 9.4 (9.386)

Overview of Review Score

The Review Score of 9.4 (9.386) out of 10 for South Lodge Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.631 for South Lodge Care Home - Avery Healthcare is calculated as follows: ( (152 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 198 Ratings = 4.631

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.755 Points relating to the number of positive Reviews for South Lodge Care Home - Avery Healthcare is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 16 Positive Reviews ÷ 21.2 = 0.755

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (25)

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Meet the Team (2)

Donna

Donna Bradley

Job Title: Home Manager

Joined: 2024

South Lodge is delighted to introduce our Home Manager Donna Bradley.


Donna Bradley is the dedicated Home Manager at South Lodge, bringing with her a wealth of experience and a passion for ensuring the well-being of both residents and staff. With her compassionate leadership, Donna has fostered a warm and welcoming environment where the needs of each resident are always a top priority.


Her commitment to high-quality care, along with her approachable and hands-on management style, has made her an integral part of the South Lodge community. Donna strives to maintain a standard of excellence in all aspects of the home, ensuring that everyone feels valued, safe, and supported.


Jamal

Jamal Sheikh

Job Title: Client Liaison Manager

Joined: 2024

Jamal Sheikh is the Customer Service Manager at South Lodge, where he plays a vital role in creating a positive and engaging environment for residents, families, and staff. With a strong focus on communication and relationship-building, Jamal ensures that every individual feels heard, respected, and cared for.


His proactive approach to managing resident needs, staff concerns, and family queries reflects his dedication to maintaining a high standard of service. Jamal is passionate about fostering a sense of community at South Lodge, continuously seeking new ways to enhance the resident experience through meaningful initiatives, events, and collaborations. His commitment to excellence and his personable nature make him a trusted and respected leader within the home.