South Lodge Care Home - Avery Healthcare

307 London Road, Stoneygate, Leicester LE2 3ND
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9.4 85 Reviews
  • South Lodge Care Home - Avery Healthcare, Leicester
Located just off London Road, connecting Leicester to Market Harborough in the leafy conservation area of Stoneygate, South Lodge enjoys a splendid position with convenient access to shops, churches and the city centre. The home provides residential, respite and dementia care.

South Lodge Care Home in Leicester provides exceptional 24-hour care for individuals and couples, offering outstanding facilities and services within a comfortable, supportive care community. The care home offers 99 private apartments, ranging from studios to one- and two-bedroom suites. Each apartment features a private wet room-style bathroom, with some equipped with kitchenettes, allowing residents to maintain their desired level of independence. Residents can access the home's dedicated therapy suite, hair salon, greenhouse, potting shed, and more.

For those seeking specialised dementia care in Leicester, South Lodge offers a separate dementia care suite comprising 17 dedicated suites, each equipped with an en-suite wet room. These comfortable, open-plan spaces, naturally lit and attended to by specially trained staff, provide unique support tailored to residents requiring specialised dementia care.

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Care Provided by South Lodge Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Donna Bradley (Home Manager)
  • Admission Criteria
    • All type of residential admissions accepted.
    • Ages 55+
  • Room Information
    • Single Rooms (106)
    • Single Rooms with ensuite Wet Room (106)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for South Lodge Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,470
    • RESPITE Self-Funded Residential Dementia Care from £1,470
  • (these prices are only a guideline, please contact South Lodge Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • no restrictions on visiting times for residents. For enquiries or show arounds please visit between 9am - 5pm


  • Parking

  • car park available on site, with disabled spaces also available.


South Lodge Care Home - Avery Healthcare Reviews (85)

Total of 85, showing 61-80
9.4

South Lodge Care Home - Avery Healthcare has a Review Score of 9.4 (9.386) out of 10, based on 17 reviews in the last 2 years. Over all time South Lodge Care Home - Avery Healthcare has 85 reviews.

Overall Experience

  • 64
  • 17
  • 2
  • 0
  • 2

Date Published

85
4
8
17
68

Review from J T (Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly very helpful. Residents always seem happy even while the refurbishments were happening. The accommodation feels more like a hotel which is better than feeling like your in a residential home.

Reply from Yvonne Jacobs, Deputy Manager at South Lodge Care Home - Avery Healthcare

Thank you very much for your positive feedback. It's always good to know we are meeting the high standards we set ourselves. We will continue to develop and improve in collaboration with our service users, relatives and professionals visiting our home.


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Review from C B (Wife of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dedicated staff always there for the residents and their families and friends.
Food presented very well and the kitchen staff are very helpful. Caring and patient with all residents comfort and cleanliness in the lounges and other areas could not be faulted.

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Review from Helen H (Daughter of Resident) published on 6 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

South Lodge is lovely, well designed and with lovely staff. It has provided the answer to our trauma of suddenly needing care for both elderly frail parents, when my mother's dementia and mobility issues escalated, resulting in her being unable to continue her caring role to my father, who has a choking
risk and depression. We have received wonderful support from the customer care and management, and both parents now have all their needs met together with amazing compassion from the care staff. We are truly thankful. The big windows and garden views are a tonic to all, the food is very good and varied, decor is tasteful, gentle and comfortable, which certainly eased the move from old home to care home. And the gardens with mature trees are delightful for both residents and visitors, with the path enabling a circular wheelchair-friendly walk. Reception lounge and cafe also a welcome feature for visitors to spend some time with their loved ones out of their bedrooms.

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Review from Linda W (Daughter-in-law of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law has had a problem with the excessive temperature in his room. Despite raising a formal complaint some months ago, the management at the time did not take our complaint seriously.
Since raising the issue again, an air conditioning unit has been provided, which enables the temperature
to be kept at a more comfortable level.
Thank you for your kindness and consideration.

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Review from RayJoan H (Respite Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and myself spent a very happy fortnight in South Lodge. All the staff gave excellent service, nothing was too much trouble for them to do for us. It was, for us, like a holiday in a lovely hotel, a lovely room overlooking the garden. Thank you.

Reply from Kerstin Tolley, Customer Services Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to review our home, it is very much appreciated. It was lovely to have you stay with us and we welcome you back any time.


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Review from Julie P (Daughter-in-law of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care from care staff on Langton - very pleasant, cheerful and engaging. Food is very nice - good selection available.
Housekeeping is OK - clothes are not hung up/put away properly and I regularly have to sort. Cleaning is good.
Property maintenance - the exterior of windows not cleaned
since last summer. Needs to be done once monthly.

Reply from Kerstin Tolley, Customer Services Manager at South Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to review our home, it is very much appreciated. I am pleased to advise that the windows have been cleaned and I will also pass on your comments to our housekeeping and care team to make the relevant improvements.


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Review from Jack Colin C (Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff cared very well for residents. A goodly number also cared about residents.

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Review from Dipak C (Son of Resident) published on 26 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents stayed at South Lodge from January to February 2018. The home is not only luxurious but a homely, safe and friendly place. If anything it does not feel like a residential home but more like a holiday home. All staff were very happy and caring on Charnwood. The residents appeared well
looked after and certainly, my parents were very happy with the care they received.


All in all the facility was well managed and the managers very supportive. I would highly recommend this place.


Reply from Sarah Croxtall, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

It was our pleasure to have your parents Dipak, they were absolutely lovely and we are so glad they enjoyed their stay, we will make sure we keep in touch with any events we have in future as we would love them to pop back in at any time for a coffee.


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Review from Anne D (Respite Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff made me feel at home and welcome. The service was pretty attentive most of the time and most staff knew who I was. The majority of staff spoke good English and had a kindly attitude.
The food was excellent, however, it would have been useful if I was told I needed to speak to the chef regarding
my dietary needs. When I did find out, the message was not passed to the chef! Also, doctors were phoned and they rang back but the message was not passed on that my blood pressure and pulse should be taken each day. I eventually rang the doctor as I was fed up and worried that they should have called 3 days ago and I was not pleased that the nurse on my last night got my medication wrong.

Reply from Sarah Croxtall, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

Thanks for your feedback, just in response to your comments, all new residents are assessed for their care needs and lifestyle choices before joining our community, this will include any dietary requirements so our chef should be aware of your preferences before your arrival. With regards to the phone call, sometimes care needs can change during a stay at South Lodge and it may be necessary for us to contact our Surgery. We did contact our GP and following his advice we monitored your blood pressure and pulse on a regular basis until your departure. We would be more than happy to discuss any part of your stay and if you would like to pop in to have a coffee and go through any of the above points please let me know. As I say we hopefully look forward to seeing you again soon!


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Review from Jan B (Daughter of Resident) published on 9 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went into South Lodge in February 2016 for respite care after a couple of falls at home, but after only two days, the nurses were not happy with the colour and swelling of his foot. The GP was called and as a result, Dad had his right leg amputated above the knee. He took the choice himself to return
to South Lodge.
His room was on the ground floor with a patio door to the gardens. Throughout his time in South Lodge, he was cared for and well fed. The nurses and care teams could not have been kinder. He was clean and safely moved every time with a hoist. He had his own TV and his own phone line into the room, and a library of paperbacks to work through. The manager's and key care workers assigned to him were readily available if I had questions, and when he passed away it meant a lot that so many came to say goodbye at the end of their shifts. His passing was calm, quiet and peaceful, and the care and kindness given to him and to us as the family was brilliant.

Reply from Sarah Croxtall, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

Thank you Jan, we really miss your dad, as do the birds and squirrels - they don't get nearly as well fed as when he was here!


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Review from Holly M (Daughter of Resident) published on 6 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is one of the best facilities I have encountered in 35+ years in healthcare.
It has the look and feel of a 5-star hotel, visiting a pleasure for all the family.


Apartments vary and stay priced according to size and care needs, staffing levels are high and from waiting and maintenance to the

care team, all are proud to work there and shower residents with love.


It is a large home but the care teams are floor based and strong relationships soon develop.
My mother had long resisted help; we were at crisis point, we persuaded her to go in for two weeks and on the third day she asked to stay.


Her pain was managed, ulcers improved immediately, things that had caused anxiety also removed e.g. falling, getting to the loo, eating well and isolation.


The activities were excellent - music, bridge, quizzes, trips out as well as 1-2-1, there were also events e.g. brass band, visiting horse.


Her passing was perfect, peaceful, GP and care staff sensitive; all family wishes met. If you can afford South Lodge, go.


Reply from Sarah Croxtall, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

Thank you Holly for such lovely words. I am so glad that your mum was able to enjoy some of her time at South Lodge and it was so nice to read the article about her in the local newspaper and get to know about her earlier life - what an amazing lady!


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Review from Brian W (Respite Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My second respite stay at South Lodge. Again a very enjoyable and restful break.
Having no close family and with a long term but established heard condition, I found the home a welcoming and friendly place where nothing was too much trouble for the staff. A reassuring and comfortable setup!

Reply from Sarah Croxtall, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

Thank you Brian, we will hopefully see you over the Christmas period and it is always our pleasure to have you stay.


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Review from Elizabeth M (Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been made to feel - at Signature South Lodge - as if it is now my home. I have an apartment overlooking the garden and feel very content having a coffee outside on my patio, reading the daily paper and seeing people stroll by.


The staff are, without exception, pleasant and helpful. There is

a choice of menu at meal times - also an advantage is that you can always have a bath instead of a shower.

Reply from Sarah Croxtall, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

So glad to hear that you enjoyed your stay at South Lodge - we miss you in the patch working class!


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Review from Monique H (Resident) assisted by family/friend published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a resident at South Lodge for the last two weeks of June as my husband, my prime carer, had to leave the country on business. During my stay I was extremely well cared for in very comfortable accommodation. The staff were professional, attentive and caring. Menus were varied and offered adequate
choice. South Lodge proposed numerous activities which helped to make my stay interesting and enjoyable.

Reply from Sarah Croxtall, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

So glad to hear that you enjoyed your stay Monique - we miss you in our patch working class!


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Review from Audrey R (Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good experience friendly staff. I have been well looked after.

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Review from J T (Friend of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited South Lodge whilst my friend was staying after her operation and was completely blown away by the elegance that greeted me in reception. The staff are all extremely friendly, the food was always tasty with plenty of options available and every time I visited, the home was always immaculate.
My friend stayed for longer than planned because she did not want to go home. All of the carers made her feel as though she was part of one big happy family. I will definitely go there if I need a holiday.

Reply from Sarah, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

Thank you, we do feel as though we are one big family at South Lodge so it is lovely to hear that other people feel that way too!


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Review from Pamela R (Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault Signature South Lodge and I have used this care home twice for respite and know the staff very well. The food is good and plentiful and I can't fault the care. I will be returning in the Autumn.

Reply from Rachael Startin, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

Thank you for your lovely comments. It was our pleasure to have you stay at South Lodge and we look forward to welcoming you back again in the Autumn.


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Review from Angela D (Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very well looked after. No complaints.
I enjoyed my stay and would recommend it to anyone.

Reply from Rachael Startin, Client Liaison Manager at South Lodge Care Home - Avery Healthcare

We are pleased that you enjoyed your stay at South Lodge and we look forward to welcoming you back again soon.


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Review from J H (Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very Good

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Review from David (Son of Resident) published on 1 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Outstanding facilities. Flexible charging: pay for the amount of care and size of room/flat required. Comprehensive activities programme, user involvement, stunning restaurant and garden. Clean, quiet, well maintained, friendly residents and staff. Seemingly let down, when my mother lived there, by
a dysfunctional management of care team on the floor where she lived, leading to significant problems with communication, food, disability adaptation, staff morale and acceptance of criticism. We were seeking a new care home when she died after the third fall there. Relevant management team since changed and am now assured that senior managers recognised and dealt with most problems we saw.
Some problems less in their control, eg building layout, pressure on local NHS, corporate brand at times seemingly more concerned with presentation than fitness for purpose. My ratings relate to Mum's time there.


Meet the general manager and ask how they would respond to any concerns or feedback before it becomes a complaint.


Reply from Michelle Whitmill, General Manager at South Lodge Care Home - Avery Healthcare

Met recently with this relative before the date of the review, some 9 months after his mum had left our home. He was given the opportunity to discuss his concerns and his thoughts of how to report them.
South Lodge are very proud of our nursing team who have a wealth of experience within general and mental health nursing. They work closely with our large dedicated care team and are all supported by the management team 24 hours per day.
We have a manager available on site every day (including weekends) for a face to face meeting. Our care team provide the necessary care to a diverse selection of residents with varying physical, mental and emotional needs in an environment which is unique within Leicester. The South Lodge team strive to provide exceptional care and are happy to receive feedback so that we may continue to provide an excellent service for our residents and their families.


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Current Review Score: 9.4 (9.386)

Overview of Review Score

The Review Score of 9.4 (9.386) out of 10 for South Lodge Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.631 for South Lodge Care Home - Avery Healthcare is calculated as follows: ( (152 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 198 Ratings = 4.631

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.755 Points relating to the number of positive Reviews for South Lodge Care Home - Avery Healthcare is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 16 Positive Reviews ÷ 21.2 = 0.755

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (25)

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Meet the Team (2)

Donna

Donna Bradley

Job Title: Home Manager

Joined: 2024

South Lodge is delighted to introduce our Home Manager Donna Bradley.


Donna Bradley is the dedicated Home Manager at South Lodge, bringing with her a wealth of experience and a passion for ensuring the well-being of both residents and staff. With her compassionate leadership, Donna has fostered a warm and welcoming environment where the needs of each resident are always a top priority.


Her commitment to high-quality care, along with her approachable and hands-on management style, has made her an integral part of the South Lodge community. Donna strives to maintain a standard of excellence in all aspects of the home, ensuring that everyone feels valued, safe, and supported.


Jamal

Jamal Sheikh

Job Title: Client Liaison Manager

Joined: 2024

Jamal Sheikh is the Customer Service Manager at South Lodge, where he plays a vital role in creating a positive and engaging environment for residents, families, and staff. With a strong focus on communication and relationship-building, Jamal ensures that every individual feels heard, respected, and cared for.


His proactive approach to managing resident needs, staff concerns, and family queries reflects his dedication to maintaining a high standard of service. Jamal is passionate about fostering a sense of community at South Lodge, continuously seeking new ways to enhance the resident experience through meaningful initiatives, events, and collaborations. His commitment to excellence and his personable nature make him a trusted and respected leader within the home.