South Lodge Care Home - Avery Healthcare

307 London Road, Stoneygate, Leicester LE2 3ND
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9.4 85 Reviews
  • South Lodge Care Home - Avery Healthcare, Leicester
Located just off London Road, connecting Leicester to Market Harborough in the leafy conservation area of Stoneygate, South Lodge enjoys a splendid position with convenient access to shops, churches and the city centre. The home provides residential, respite and dementia care.

South Lodge Care Home in Leicester provides exceptional 24-hour care for individuals and couples, offering outstanding facilities and services within a comfortable, supportive care community. The care home offers 99 private apartments, ranging from studios to one- and two-bedroom suites. Each apartment features a private wet room-style bathroom, with some equipped with kitchenettes, allowing residents to maintain their desired level of independence. Residents can access the home's dedicated therapy suite, hair salon, greenhouse, potting shed, and more.

For those seeking specialised dementia care in Leicester, South Lodge offers a separate dementia care suite comprising 17 dedicated suites, each equipped with an en-suite wet room. These comfortable, open-plan spaces, naturally lit and attended to by specially trained staff, provide unique support tailored to residents requiring specialised dementia care.

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Care Provided by South Lodge Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Donna Bradley (Home Manager)
  • Admission Criteria
    • All type of residential admissions accepted.
    • Ages 55+
  • Room Information
    • Single Rooms (106)
    • Single Rooms with ensuite Wet Room (106)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for South Lodge Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,470
    • RESPITE Self-Funded Residential Dementia Care from £1,470
  • (these prices are only a guideline, please contact South Lodge Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • no restrictions on visiting times for residents. For enquiries or show arounds please visit between 9am - 5pm


  • Parking

  • car park available on site, with disabled spaces also available.


South Lodge Care Home - Avery Healthcare Reviews (85)

Total of 85, showing 81-85
9.4

South Lodge Care Home - Avery Healthcare has a Review Score of 9.4 (9.386) out of 10, based on 17 reviews in the last 2 years. Over all time South Lodge Care Home - Avery Healthcare has 85 reviews.

Overall Experience

  • 64
  • 17
  • 2
  • 0
  • 2

Date Published

85
4
8
17
68

Review from C K (Power of Attorney of Resident) published on 3 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my many visits, I have always found all staff and management to be courteous, helpful and supporting of both residents and visitors. They encourage the residents to take part in various activities and outings which they arrange.
There is always staff on hand to deal with any emergencies or just
the normal mishaps that can occur and they keep the same staff on each floor so the residents get used to them.
Security is good and all visitors are checked and sign in and out, together with cameras in the corridors. The gardens are well laid out to encourage walking and sitting areas as well as gardening activities. The meals are well balanced and cater for individual needs. The state of cleanliness is very good and staff are continuously maintaining a high standard in common areas and all rooms are cleaned daily.

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Review from Elaine H (Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely.

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Review from R H (Power of Attorney of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a retired full-time hospital and nursing home Chaplain and visitor of many years, I would like to compliment staff and management of South Lodge for their excellent care of their resident's body, mind and spirit. Of body: individual nursing and personal care and monitoring; of mind: regular visiting
of residents and spoken to them in their degree of illness and encouraging residents to join in with the many activities held daily and meet other residents; of spirit: respect of the various faith traditions and offering religious services to the individuals to attend. The Lodge offers an atmosphere of well-being, care and health.

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Review from Marian K (Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the service. Staff are friendly.

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Review from M B (Resident) assisted by family/friend published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been pampered, spoilt and I have enjoyed every minute. The food by the chef and the kitchen staff has been excellent. I can recommend this place easily. All the staff everywhere kitchen, nurses, cleaners were excellent. I could not nominate just one person it wouldn't be fair. The management and
staff have been marvellous.

Reply from Rachael Startin, CLM at South Lodge Care Home - Avery Healthcare

It was our pleasure to have you join the South Lodge family and a return stay could not happen soon enough.


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Current Review Score: 9.4 (9.386)

Overview of Review Score

The Review Score of 9.4 (9.386) out of 10 for South Lodge Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.631 for South Lodge Care Home - Avery Healthcare is calculated as follows: ( (152 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 198 Ratings = 4.631

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.755 Points relating to the number of positive Reviews for South Lodge Care Home - Avery Healthcare is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 16 Positive Reviews ÷ 21.2 = 0.755

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (25)

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Meet the Team (2)

Donna

Donna Bradley

Job Title: Home Manager

Joined: 2024

South Lodge is delighted to introduce our Home Manager Donna Bradley.


Donna Bradley is the dedicated Home Manager at South Lodge, bringing with her a wealth of experience and a passion for ensuring the well-being of both residents and staff. With her compassionate leadership, Donna has fostered a warm and welcoming environment where the needs of each resident are always a top priority.


Her commitment to high-quality care, along with her approachable and hands-on management style, has made her an integral part of the South Lodge community. Donna strives to maintain a standard of excellence in all aspects of the home, ensuring that everyone feels valued, safe, and supported.


Jamal

Jamal Sheikh

Job Title: Client Liaison Manager

Joined: 2024

Jamal Sheikh is the Customer Service Manager at South Lodge, where he plays a vital role in creating a positive and engaging environment for residents, families, and staff. With a strong focus on communication and relationship-building, Jamal ensures that every individual feels heard, respected, and cared for.


His proactive approach to managing resident needs, staff concerns, and family queries reflects his dedication to maintaining a high standard of service. Jamal is passionate about fostering a sense of community at South Lodge, continuously seeking new ways to enhance the resident experience through meaningful initiatives, events, and collaborations. His commitment to excellence and his personable nature make him a trusted and respected leader within the home.