Sandown Park

61 Vale Road, Windsor SL4 5JY
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9.5 118 Reviews
  • Sandown Park, Windsor
Sandown Park, in Windsor, has been purpose-built to achieve quality nursing standards, with a vision for meeting the needs of the individual and expertise that includes dementia care.

Each resident has their progress and general health monitored, while care plans include consideration for social, physical, psychological and environmental needs.

A multi-sensory room supports relaxation and all meals are freshly cooked with personal taste in mind.

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Care Provided by Sandown Park

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Shahnaaz Mohamad (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (95)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sandown Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,950
    • Self-Funded Residential Dementia Care from £1,950
    • Self-Funded Nursing Care from £1,950
    • Self-Funded Nursing Dementia Care from £1,950
    • RESPITE Self-Funded Residential Care from £2,050
    • RESPITE Self-Funded Residential Dementia Care from £2,050
    • RESPITE Self-Funded Nursing Care from £2,050
    • RESPITE Self-Funded Nursing Dementia Care from £2,050
  • (these prices are only a guideline, please contact Sandown Park to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport

Sandown Park Reviews (118)

Total of 118, showing 1-20
9.5

Sandown Park has a Review Score of 9.5 (9.493) out of 10, based on 26 reviews in the last 2 years. Over all time Sandown Park has 118 reviews.

Overall Experience

  • 79
  • 33
  • 4
  • 1
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Date Published

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Review from Richard F (Brother of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant experience showing us very clearly that my sister is being well looked after in very suitable surroundings. There appears to be a mix up where head office has received money for toiletries etc. and has not told the care staff that payment has been made.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feed back .I will tell all the staff your positive feed back regarding the service


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Review from V W (Wife of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems settled and cared for. The staff know him and his needs. The home is warm and everyone is friendly and know me too.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your confidence in the service. I will tell the nursing team. So nice to hear you are satisfied with the overall care We love seeing you everyday.


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Review from L D (Granddaughter of Resident) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Find some staff to be rude often arguing with family members, refusing to let resident use the toilet when asked "No it's dinner time", in front of family! Lack of personal care with regards to injuries/rashes being cared for/hearing aids having batteries etc. Residents are left in chairs most of the
day with little interaction/ stimulation - tele very quiet or on mute.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feedback. We take all concerns seriously, as the well-being of our residents is our top priority. I am in regular contact with your grandfather's next of kin, who is very happy with the care being received. However, I appreciate that experiences can differ, and I would encourage you to reach out so we can discuss your concerns in more detail. My door is always open, and I would welcome the opportunity to talk.


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Review from K H (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved to Sandown Park in August. She has taken time to settle in, but is very well looked after. All staff are friendly and are always very welcoming which Mum loves. The home is managed very well and we know Mum is safe.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feed back I am pleased that your mum settled in really well into Sandown Park. I will inform all staff of your kind words.


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Review from J L (Power of Attorney of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident is so well cared for. He says he is very happy and in good health despite his condition and being bedridden. He and room are clean and tidy. The staff are friendly and helpful.

Reply from Carol Thompson, Admin assistant at Sandown Park

Thank you for your kind message I will pass these kind words to the staff.


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Review from D D (Daughter of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Sandown Park are very professional and caring. They are always attentive to all of my Father's care needs. There is a good selection of activities taking place each day.
The staff all work very hard and are very friendly and there is a nice family feel to the home. The manager and all
staff are very approachable and always address straight away any concerns that we may have.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

What a lovely review, I will convey to the staff your comments.


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Review from C M (Husband of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For my wife with late-stage Alzheimer's, it is essential that she is kept clean, warm, and well-fed. The staff are totally reliable and caring and I have total confidence in them.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your comments, I will let the staff know.


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Review from H H (Daughter of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and welcoming reception. The main corridor is a bit bland. The gardens are beautiful.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feed back. My door is always open for a chat and a cup of tea.


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Review from K G (Daughter of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum always showed respect and treated with dignity.
The staff were all courteous and supportive of Mum and to visiting relatives.
The facilities were always found to be clean, tidy, and welcoming.
Mum did not participate in activities, however, the newsletter regularly received by post always
showed a full and entertaining programme.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your lovely review, I will pass your message on to the staff. my door is always open for you to pop in for a chat or a cup of tea.


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Review from W L (Daughter of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Sandown Park in September, reluctantly transferred from another home due to increased needs and challenging behaviour. She is well cared for, and supported, and I am greatly reassured that any medical needs are attended to quickly. Management is excellent, staff polite and respectful
to residents and visitors, and it is also clear that the activities team are enthusiastic and creative in keeping residents stimulated. I know my mother is in good hands.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the great review, as you know my door is always open for a chat and a cup of tea. I will relay the positive review to the staff.


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Review from C B (Daughter of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Due to work commitments, I cannot visit every week and always worry about the effect it has on my own. However am rarely disappointed. The staff are friendly and very caring and she seems to have quite a friendship with them. They are always so busy but find time to acknowledge me and answer any questions.
I like the fact she is not confined to her room and can spend time in the lounge with others.

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Review from S J (Relative of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care given to our loved one, all staff treated him with respect and kindness which meant an awful lot to us. We were kept up to date with everything, and knowing all members of staff were caring for him so well gave us all great peace of mind. I would definitely recommend Sandown
Park to anyone looking for a place for their family member or friend.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your lovely review, I will pass your comments onto the staff.


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Review from C L (Son of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been treated with the utmost respect and had excellent care by all the staff since he joined Sandown Park. It is a distressing time when a relative enters a care home and thankfully the staff, management and facilities have all been excellent. Not so good, some items 'go missing' but I
understand this can be a problem with the elderly and infirm residents. Overall I can highly recommend Sandown Park to anyone thinking of joining as a resident/family member.

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Review from S B (Daughter of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very attentive.
Home is clean. My dad is clean and treated with dignity. I've just started visiting but I have been well-informed on my dad each visit. All the management and staff have my confidence.
Thank you for your hard on-going work.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the positive comments, I will convey this to my staff.


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Review from L B (Daughter of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a safe, clean and happy environment for my mum. I have never had any complaints with her care from entering the home to the nursing staff. Communication has and is excellent, again from the manager to the carers. The menu for the service users has a good amount of choice.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the lovely review. I will pass on your complimentary comments to all our staff, especially the chef.


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Review from J H (Partner of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a smile when arriving to visit. All staff are polite and helpful. If a question is raised, whether it be about care or information, it's always answered and dealt with. I'm always informed if there is any changes in any way.
I would highly recommend Sandown Park to anyone.

Reply from Carol Thompson, Admin Assistant at Sandown Park

Thank you for your comments and we are always happy to help in any way we can. I will pass these comments on to the staff.


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Review from T M (Daughter of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and always available and eager to help.
I am unable to answer regarding activities as my mother has not really left her room (her choice and circumstances).

Reply from Carol Thompson, Admin assistant at Sandown Park

Thank you for your lovely comments, and I will pass them on to the staff.


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Review from Elizabeth M (Daughter of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Sandown Park for 8 months before he sadly passed away. I was very happy with the care he received there. The home is very pleasant, purpose built, clean and secure. The staff are very caring and friendly. The home is well run and organised and residents are well looked after. I would recommend
this home if you are looking for dementia care.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your lovely comments, I will past your comments to all the staff.


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Review from L C (Friend of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, always courteous and helpful. Lovely well kept gardens.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the review, I shall feedback to all departments.


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Review from Sarah M (Wife of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly and attentive staff. Beautiful garden with wonderful music room.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the lovely comments. I will pass it on to the staff. The residents are enjoying the music room and the sensory garden.


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Current Review Score: 9.5 (9.493)

Overview of Review Score

The Review Score of 9.5 (9.493) out of 10 for Sandown Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.493 for Sandown Park is calculated as follows: ( (201 Excellents x 5) + (62 Goods x 4) + (31 Satisfactorys x 3) + (10 Poors x 2) ) ÷ 304 Ratings = 4.493

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sandown Park is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (5)

Shahnaaz

Shahnaaz Mohammad

Job Title: Home Manager

Joined: 2012

Shahnaaz is proud to lead a committed team who all work closely to ensure every resident at Sandown Park receives the highest standard of care. Their dedication has earned the home outstanding ratings by the Care Quality Commission and finalist status at the National Dementia Care Awards for three years running.


Irshad

Irshad Gill

Job Title: Deputy Manager

“Prior to my role now I had been a Registered Nurse and a Deputy Manager in another home. Every day I love going to the floors chatting to staff, service users and family members. I enjoy working hard in my care home with my manager, staff and service users to maintain excellent standards.”


Alison

Alison Simmonds

Job Title: Activities Co-ordinator

“I am very passionate about my role and enjoy coming up with fresh ideas for activities with the residents. Also, the staff are a pleasure to work with. It’s a very happy place to be”


Deimante

Deimante Butkiene

Job Title: Chef

“I like the team approach, ‘one big happy family’. I love the satisfaction that residents enjoy my food. I think to be a great cook you need A love of food and an understanding of residents palettes. Also to be aware of different cultures and of medical conditions”


Carol

Carol Thompson

Job Title: Reception and Admin Assistant

“I decided to work at Healthcare Homes as the home looked a nice, friendly place to work and the manager was very likeable at the interview. I love all the friendly people and having chats with relatives that come in to visit their family”


Frequently Asked Questions about Sandown Park

What types of Care is Sandown Park registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sandown Park provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Sandown Park have?

There are 95 Single Rooms.

What are the Facilities & Services at Sandown Park?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift & Gardens are some of the Facilities & Services.

How far is Sandown Park to the centre of Windsor?

0.5 mile(s) as the crow flies, distance by road may be significantly further.