Sandown Park

61 Vale Road, Windsor SL4 5JY
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9.5 119 Reviews
  • Sandown Park, Windsor
Sandown Park, in Windsor, has been purpose-built to achieve quality nursing standards, with a vision for meeting the needs of the individual and expertise that includes dementia care.

Each resident has their progress and general health monitored, while care plans include consideration for social, physical, psychological and environmental needs.

A multi-sensory room supports relaxation and all meals are freshly cooked with personal taste in mind.

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Care Provided by Sandown Park

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Shahnaaz Mohamad (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (95)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sandown Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,950
    • Self-Funded Residential Dementia Care from £1,950
    • Self-Funded Nursing Care from £1,950
    • Self-Funded Nursing Dementia Care from £1,950
    • RESPITE Self-Funded Residential Care from £2,050
    • RESPITE Self-Funded Residential Dementia Care from £2,050
    • RESPITE Self-Funded Nursing Care from £2,050
    • RESPITE Self-Funded Nursing Dementia Care from £2,050
  • (these prices are only a guideline, please contact Sandown Park to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport

Sandown Park Reviews (119)

Total of 119, showing 21-40
9.5

Sandown Park has a Review Score of 9.5 (9.495) out of 10, based on 27 reviews in the last 2 years. Over all time Sandown Park has 119 reviews.

Overall Experience

  • 80
  • 33
  • 4
  • 1
  • 1

Date Published

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Review from Sarah M (Wife of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly and attentive staff. Beautiful garden with wonderful music room.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the lovely comments. I will pass it on to the staff. The residents are enjoying the music room and the sensory garden.


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Review from Jozef H (Son of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always pleasant staff and my mother is as happy as she can be given the circumstances. I can't ask for more from the staff.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your positive comments I shall convey them to the staff.


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Review from Steve M (Son of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum was cared for to a reasonable standard. Seemed to be very few activities taking place. A few concerns regarding her cleanliness and appearance; not seen by a podiatrist during her stay despite her being diabetic. Difficult to contact the home outside of office hours. As visitors, we were not offered
refreshments, no tea or coffee facilities.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your comments. The care home podiatry service does not see diabetic residents as they are always seen at the outpatient diabetic department at the hospital Due to the pandemic previous we are still taking precautions and the rise of covid in the community we are not serving refreshments for relatives. We have a number of coffee shops within walking distance of the care home.


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Review from Jo L (Daughter-in-law of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was placed in this setting. After she was basically kicked out of the previous care home she was in.
I went to visit her today what a difference, the staff were so polite. I wish we picked this place years ago.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the lovely review, positive reviews are so much appreciated I will pass on to the rest of the staff.


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Review from U S (Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a bit wary about this home. Being that I had previously heard so many horror stories regarding other care homes, but Sandown Park is nothing like this.
Immediately, the staff put me at ease. They explained everything in detail and put me at ease straight away. The care home is clean and tidy,
and the staff are very easy to speak to, and the room is very clean.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for having confidence in the service. Choosing the right care home for a loved one is a difficult decision; we are pleased you chose us.


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Review from Ian W (Son of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care needs became more to the end of her life, and I and my sister were so happy that we managed to get her into Sandown Park. Everyone involved in her care was so professional, helpful and attentive, which made us both feel that at the end of the day that we had done our best for her.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

I am very pleased that you felt supported during such a difficult period.


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Review from Philip J (Son of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care my later father and mother had and have.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the review. Your father's lovely smile is missed by all staff that had the honour of looking after him.


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Review from Kim P (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing nursing home. Every person I met was welcoming and so helpful. My mum was really unsure about giving up her independence but the carers were so attentive, they explained the daily routine, using her whiteboard if necessary and she very quickly settled in and made friends and referred
to it as home. I felt happy that everything she needed was catered for. The home itself is so clean and warm and there are activities every day for all abilities, but for me, the overriding positive was how lovely the staff were to her.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you so much for leaving your review. We always strive to make all our residents see this as their home, so it was great to hear this feedback, as the team will greatly appreciate it. Your lovely comments about the staff are also greatly appreciated.


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Review from M P (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My own impression of Sandown Park - I find the facilities very good, and the care team are pleasant and helpful. The facilities and cleanliness are very good. Staff, front of house, and administration are excellent.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the lovely review. I will pass it on to all the staff, especially the front desk.


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Review from S M (Daughter of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent management and staff.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for such a great review. I will inform all the staff.


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Review from Sharon S (Daughter of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault Sandown Park! The staff are amazing, and the care they provide to my mum is second to none. I would recommend Sandown Park to anyone!

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the fantastic review; caring is at the heart of what we do. I will relay this review to the staff.


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Review from Helen C (Daughter of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Sandown Park in November 20202 and was made permanent at the end of 2022. She appears to have settled in very well, and her care has been excellent.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the lovely comments. We will pass it on to the rest of the team. My door is always open for a chat.


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Review from Winny A (Wife of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care and attention.
Food is catered for his individual needs.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the positive review; I will be feeding back to my staff.


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Review from W H (Husband of Resident) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found to be clean and tidy. Staff friendly, including managers, rooms bright and comfortable. Food is good. Everyone is helpful.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the positive comments i will relay this to the staff


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Review from J T (Wife of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately, my husband went into Sandown Park direct from the hospital on the instruction of social services on 12/8/22 for five weeks and six days.
This would never have been my choice.
One week was enough for me and my family.
The whole experience was just terrible.
Basic hygiene was terrible;
we had to ask on many occasions for him to be showered, brush his teeth and change slips more often because of double incontinence. Continuing damp smell in the bathroom. The whole second floor he was placed on continually smelt of urine. Three times reminded the carer to put the brake on the wheelchair as my husband had poor balance. I could say more, but am just glad he is out of that home and now lives in a much cleaner environment and receives much better care with very helpful people and my own health is improving also.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Sadly we have received this review which is not factual. Staff felt they were rudely spoken to constantly and when given an account of care when questioned was not believed. This was referred to the local authority. As the home's manager, my door is always open and the family never approached me about their concerns.


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Review from Glenn R (Nephew of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my aunt passed away last weekend. She was a matter of days to her 97th birthday. The care and empathy that the staff showed my aunt and myself were exemplary; they have helped me through this very sad time (not totally unexpected). I would wholeheartedly recommend this care home.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

It was a pleasure looking after her, especially being 12 years with us, she will be sadly missed.


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Review from Gail R (Relative of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my husband's aunt and very impressed with the staff and overall cleanliness.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

It was a pleasure looking after her for 12 years.
The staff are really missing her.


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Review from Timothy H (Daughter of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care director has generously allowed me to take my mother out for a drive. This means I am trusted, and I appreciate it. The nursing staff are hardworking, and on the whole, informative. I expect that the care will not be tailor made as everyone's needs are important. Above all, I had a problem
understanding when certain actions were taken, and now I do understand.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

You are most welcome. Please come and chat with me if you have any queries.


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Review from N M (Daughter of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Although my mum was only there for three months, her end-of-life care was excellent. All the carers were very helpful and kind. The nurses in charge were excellent.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feedback. I am pleased that you found your experience positive at our care home. I will forward your comments to all our staff.


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Review from S B (Son of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care home.nursing home.
Excellent staff.
Communication excellent.
Friendly and helpful.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the review. I will convey to all my staff the positive feedback.


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Current Review Score: 9.5 (9.495)

Overview of Review Score

The Review Score of 9.5 (9.495) out of 10 for Sandown Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.495 for Sandown Park is calculated as follows: ( (207 Excellents x 5) + (67 Goods x 4) + (31 Satisfactorys x 3) + (10 Poors x 2) ) ÷ 315 Ratings = 4.495

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sandown Park is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (5)

Shahnaaz

Shahnaaz Mohammad

Job Title: Home Manager

Joined: 2012

Shahnaaz is proud to lead a committed team who all work closely to ensure every resident at Sandown Park receives the highest standard of care. Their dedication has earned the home outstanding ratings by the Care Quality Commission and finalist status at the National Dementia Care Awards for three years running.


Irshad

Irshad Gill

Job Title: Deputy Manager

“Prior to my role now I had been a Registered Nurse and a Deputy Manager in another home. Every day I love going to the floors chatting to staff, service users and family members. I enjoy working hard in my care home with my manager, staff and service users to maintain excellent standards.”


Alison

Alison Simmonds

Job Title: Activities Co-ordinator

“I am very passionate about my role and enjoy coming up with fresh ideas for activities with the residents. Also, the staff are a pleasure to work with. It’s a very happy place to be”


Deimante

Deimante Butkiene

Job Title: Chef

“I like the team approach, ‘one big happy family’. I love the satisfaction that residents enjoy my food. I think to be a great cook you need A love of food and an understanding of residents palettes. Also to be aware of different cultures and of medical conditions”


Carol

Carol Thompson

Job Title: Reception and Admin Assistant

“I decided to work at Healthcare Homes as the home looked a nice, friendly place to work and the manager was very likeable at the interview. I love all the friendly people and having chats with relatives that come in to visit their family”