Sandown Park

61 Vale Road, Windsor SL4 5JY
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9.5 119 Reviews
  • Sandown Park, Windsor
Sandown Park, in Windsor, has been purpose-built to achieve quality nursing standards, with a vision for meeting the needs of the individual and expertise that includes dementia care.

Each resident has their progress and general health monitored, while care plans include consideration for social, physical, psychological and environmental needs.

A multi-sensory room supports relaxation and all meals are freshly cooked with personal taste in mind.

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Care Provided by Sandown Park

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Shahnaaz Mohamad (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (95)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sandown Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,950
    • Self-Funded Residential Dementia Care from £1,950
    • Self-Funded Nursing Care from £1,950
    • Self-Funded Nursing Dementia Care from £1,950
    • RESPITE Self-Funded Residential Care from £2,050
    • RESPITE Self-Funded Residential Dementia Care from £2,050
    • RESPITE Self-Funded Nursing Care from £2,050
    • RESPITE Self-Funded Nursing Dementia Care from £2,050
  • (these prices are only a guideline, please contact Sandown Park to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport

Sandown Park Reviews (119)

Total of 119, showing 41-60
9.5

Sandown Park has a Review Score of 9.5 (9.495) out of 10, based on 27 reviews in the last 2 years. Over all time Sandown Park has 119 reviews.

Overall Experience

  • 80
  • 33
  • 4
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Date Published

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Review from Dom H (Son of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since putting my mother into your care facility, which was extremely difficult for our family, I have had such a professional response and am very impressed so far with your care home.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you. Please pop in to see me when you are next in. We are in the process of setting up an informal support group for relatives called - The Friends of Sandown Park.


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Review from Ann C (Sister of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always get greeted warmly when I go to visit my brother. He has had excellent care since moving to this nursing home and settled in quickly. The staff were very good to him and looked after him really well and always with dignity.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you so much for your kind words. I will pass this on to all the staff.


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Review from M K (Husband of Resident) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My observations of the institution are very precise but limited. The overall view is that you are providing excellent service.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your comments; I will pass your comments to the staff.


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Review from Mary B (Wife of Resident) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had some reservations about my husband going to a care home, but seeing how well he had settled in put my mind at ease. All staff have made a real effort to accommodate his needs. He is safe and happy, which is all I want.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feedback; I am delighted you are having a positive experience.


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Review from Ursula M (Niece of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved into Sandown Park during the pandemic, and the care he received was excellent. The accommodation was clean and well maintained, and the staff were very approachable, caring and friendly. I have nothing but praise for Sandown Park, and I would strongly recommend this care home to anyone
looking for peace of mind when caring for their loved one.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feedback. Staff really appreciate when they are valued.


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Review from Caroline W (Friend of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Sandown Park to anyone who needs the best treatment, care and understanding. Staff are wonderful, very loyal and very caring not only to the patients but their relatives too. You can approach the staff to discuss your relative's welfare. It's clean, fresh-looking, meals are
very good. The whole team worked well together over the Covid period - very impressed.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your kind words. It is so refreshing for staff to know that they are delivering a good service and that they are appreciated by relatives.


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Review from Lynda G (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Sandown Park Care Home for four years now with dementia. I feel she is in a very good care home. When I visit, I’m happy with how she looks, the carers keep her looking clean and tidy, and the nurses look after her medical needs.
All the staff are friendly, always smiling and very
welcoming, which really helps when mum is having a bad day.
Sandown Park is very well managed.
In Sandown Park, the rooms and corridors are kept very clean and tidy.
I would recommend Sandown Park Care Home to everyone as Mum is safe, clean, fed, and very well looked after.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your kind comments. I will relay this to all the staff.


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Review from Jason R (Son of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Safe, clean and caring. Always answer the phone. Helpful with visiting, even during lockdown. Very helpful, respectful and caring after Mum died.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for letting me know about the staff's performance, especially during lockdown visiting. So pleased you could spend time with your mum.


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Review from Karen M (Daughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very welcoming and take time to make sure everything is as it should be. All staff are very good at attending to needs and always willing to help. The admin assistant is very good at what she does.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your kind words. I will feedback to the staff.


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Review from J M (Daughter of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing support and sensitivity from the nursing and care staff, particularly two members of staff. Overall, we were extremely happy with the way my mother was looked after. I would recommend that there is clearer communication of the visiting regulations. I realise this was difficult over Covid, but
there were occasions when we felt lost and confused by this.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the kind review. I am pleased you were happy with mums care. We will look at how we could communicate better in the future to improve our service.


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Review from A W (Son of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was only resident during lockdown so my views are a little limited as I never got a chance to enter the home. However, when I was able to visit, Mum seemed well cared for, always clean and tidy. All staff members and management were helpful and professional at all times. My Mom did have a
few issues whilst resident but we were always contacted to be advised and each issue was dealt with to my satisfaction. Unfortunately, Mom passed away while resident and I would like to thank all staff and management for the care they gave to Mom during her stay.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feedback. I know she was only here for a short period of time but it was a pleasure looking after her.


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Review from M G (Son of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my mother in the garden. Sadly my mother was not having a great day and was very sleepy. It was very nice to see her all the same after 15 weeks of lockdown, I did not have high expectations. No one could do more in this situation.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Now that we are having garden visits, please book in to visit. Mum might be more alert next time.


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Review from Sarah S (Daughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has always been well looked after. The staff are so committed to looking after the residents, and throughout this covid-19, they have been vigilant, and first and foremost thoughts have been with the people they care for. I have so much respect for everyone who works at this care home, and also
their dedication, so a massive thank you from all my family.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the positive feedback, I shall tell all the staff, it is a pleasure looking after mum.


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Review from P G (Wife of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my husband in June, a very short visit as it was in the garden and it started to rain. Because of Covid-19 I think the staff have organised things very well.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Your husband was so happy to see you. Thank you for your kind comments.


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Review from E D (Wife of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kindness and understanding are the first words that come to mind when I think about the home. For the caring of my husband, but also to make sure I am kept informed at all times with his ongoing care.
His care is second to none and carried out with compassion and understanding. This gives me great
peace of mind. Thank you.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you, it's so nice to hear and nice to be appreciated. I will inform all of the staff.


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Review from Derek H (Son of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have really appreciated that I am now allowed to visit my father. The home has taken great care of him. I would also like to mention one nurse and her great work in keeping me informed of what and how he has been doing.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Always a pleasure seeing you especially in the gardens visiting your dad. Thank you for your feedback I will relay this to the staff.


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Review from Annette S (Wife of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is been taken care of at Sandown Park with such excellent care and devotion, that leaves me so very happy and contented each time I visit.
Such dedication that is executed with love and great humble skill that I congratulate not only the front line staff who take such care of my husband
on his day to day needs but is led by a great leader who runs a really professional care home.
My most heartfelt thanks to her and all her staff from the reception lady to the full house staff.
I would like to take this opportunity to say a very big heartfelt thanks to one member who looks after my husband, a wonderful carer who goes the long mile and gives it all, she has got my god bless her, such a great member of staff.
My heartfelt thanks to all.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

We are very touched at your kind words we do our best every day.


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Review from S S (Son of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my father passed away in the home but the care he got, leading up to his illness and then when he was ill, was second to none. We were constantly kept updated with how he was and the care he got was great.
I would like to thank all the staff for their care and compassion.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

It was a pleasure looking after him, he loved the food at the home. It was the highlight of his day.


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Review from Jane D (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are extremely grateful for the professional, kind and compassionate care given to my mother. The environment was clean and comfortable. I know Mum enjoyed the food. The communication was very good. This was especially important during the time of the coronavirus pandemic. We are particularly
thankful for the high level of end of life care delivered with grace and dignity.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your kind words, they mean so much to our staff in these challenging times.


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Review from Susan M (Wife of Resident) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only express my thanks to all the staff and the Manager of the home for the wonderful care that they showed my husband while he resided at the home and they always made me feel welcomed when I visited.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your kind words, we will always remember your husband with his gold hat and how he told every member of staff that they were beautiful.


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Current Review Score: 9.5 (9.495)

Overview of Review Score

The Review Score of 9.5 (9.495) out of 10 for Sandown Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.495 for Sandown Park is calculated as follows: ( (207 Excellents x 5) + (67 Goods x 4) + (31 Satisfactorys x 3) + (10 Poors x 2) ) ÷ 315 Ratings = 4.495

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sandown Park is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (5)

Shahnaaz

Shahnaaz Mohammad

Job Title: Home Manager

Joined: 2012

Shahnaaz is proud to lead a committed team who all work closely to ensure every resident at Sandown Park receives the highest standard of care. Their dedication has earned the home outstanding ratings by the Care Quality Commission and finalist status at the National Dementia Care Awards for three years running.


Irshad

Irshad Gill

Job Title: Deputy Manager

“Prior to my role now I had been a Registered Nurse and a Deputy Manager in another home. Every day I love going to the floors chatting to staff, service users and family members. I enjoy working hard in my care home with my manager, staff and service users to maintain excellent standards.”


Alison

Alison Simmonds

Job Title: Activities Co-ordinator

“I am very passionate about my role and enjoy coming up with fresh ideas for activities with the residents. Also, the staff are a pleasure to work with. It’s a very happy place to be”


Deimante

Deimante Butkiene

Job Title: Chef

“I like the team approach, ‘one big happy family’. I love the satisfaction that residents enjoy my food. I think to be a great cook you need A love of food and an understanding of residents palettes. Also to be aware of different cultures and of medical conditions”


Carol

Carol Thompson

Job Title: Reception and Admin Assistant

“I decided to work at Healthcare Homes as the home looked a nice, friendly place to work and the manager was very likeable at the interview. I love all the friendly people and having chats with relatives that come in to visit their family”