Sandown Park

61 Vale Road, Windsor SL4 5JY
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9.5 119 Reviews
  • Sandown Park, Windsor
Sandown Park, in Windsor, has been purpose-built to achieve quality nursing standards, with a vision for meeting the needs of the individual and expertise that includes dementia care.

Each resident has their progress and general health monitored, while care plans include consideration for social, physical, psychological and environmental needs.

A multi-sensory room supports relaxation and all meals are freshly cooked with personal taste in mind.

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Care Provided by Sandown Park

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Shahnaaz Mohamad (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (95)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sandown Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,950
    • Self-Funded Residential Dementia Care from £1,950
    • Self-Funded Nursing Care from £1,950
    • Self-Funded Nursing Dementia Care from £1,950
    • RESPITE Self-Funded Residential Care from £2,050
    • RESPITE Self-Funded Residential Dementia Care from £2,050
    • RESPITE Self-Funded Nursing Care from £2,050
    • RESPITE Self-Funded Nursing Dementia Care from £2,050
  • (these prices are only a guideline, please contact Sandown Park to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport

Sandown Park Reviews (119)

Total of 119, showing 61-80
9.5

Sandown Park has a Review Score of 9.5 (9.495) out of 10, based on 27 reviews in the last 2 years. Over all time Sandown Park has 119 reviews.

Overall Experience

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Review from L B (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum spent two years in Sandown Park. She was well looked after and was genuinely happy to be there. She made many friends and the carers were kind, gentle and always ensured Mum was well looked after. I would recommend this care home to anybody who is in the same position. The end of life care was
excellent. Mum loved it and I hope and believe everyone was fond of her.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the kind words, we were very fond of her.


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Review from June H (Wife of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has recently passed away, but I can't fault the care he received during his stay and during his last days. The staff couldn't have been more caring.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your kind comments, your husband really enjoyed the Lego building and will be missed.


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Review from Catherine R (Friend of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean.
Friendly staff.
My friend is happy to be there.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you so much, I will relay your kind words to the staff.


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Review from M A (Son of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely satisfied with the care given to my mother's stay at this care centre. The environment is excellent in every way from the rooms and medical care, she was here for over five years. The staff were very cooperative and took care of my mum. She passed away peacefully on 20th March 2019.
I am extremely thankful to the management and staff. I would recommend to anyone to use this service.

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Review from Paul C (Friend of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visited our friend of 50 years at the home. The home was nice and bright and warm inside. Our friend was happy when we met her in the lounge and she looked very well, we were pleasantly surprised. She had praise for the staff and how she was cared for. She said the food was good and plenty of it,
but not spectacular.
Overall we were pleased with what we saw. Parking is also available.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your kind response. I will share your feedback with my staff.


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Review from L D (Daughter of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very happy with the care that our father received for the 3 months he was in Sandown Park. The staff were kind, caring and respectful and always gave us a warm and friendly welcome from the moment we arrived to visit dad whatever time fo the day it was. We also found they were supportive when
dad had any additional healthcare requirements.
Thank you.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the kind words, will pass it on to staff.


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Review from S F (Wife of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Sandown Park 2 1/2 months ago. During this time we have received amazing support form all of the team. We would visit my husband regularly and there was always a member of the team to update us on his health. We cannot thank you all enough and would highly recommend Sandown Park.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the feedback, I will inform all my staff.


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Review from L T (Daughter of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well staffed and well-led by management, admin and support staff. Caring and empathetic, staff were cheerful and always kind, positive to family and to my mother.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your comments, I will pass these on to the staff on the floor.


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Review from Jill D (Daughter of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Sandown Park for approx 3 1/2 years. She suffered from Lewy Body Dementia and could be challenging and a care refuser. However, the carers displayed endless patience and understanding; respecting my mother's needs and wishes at all times. This carries through to the
manager and assistant manager who is always willing to help and advise on any matter related to care or otherwise.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

So pleased you were happy with the care.


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Review from Jonathan R (Son of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her final 12 weeks at Sandown Park and I cannot fault the care and attention shown to her by the staff, who made her as comfortable as possible and were always helpful to those visiting her.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feedback, I will pass on your comments to the rest of staff.


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Review from Linda P (Daughter of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient, helpful, caring and compassionate.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your comments, I will pass it on to the floor.


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Review from Christine N (Daughter of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is fine, no complaints.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you, we will pass your comments to the staff.


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Review from Robert L (Son of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and attention shown to my father. The staff are friendly efficient and very willing to assist me with any request. My father has settled in well at Sandown and is happy with his life here.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

I am so glad you father as settled into the home and will pass this on to the staff.


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Review from Vicki D (Daughter of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum was admitted in Jan 2019. There was a settling in period for both family and carers. 6 months on my mum has settled in well, as a family our concerns were listened too and acted on quickly and reviewed with us with the manager and staff. My mum is happy and I am happy with her care. I would love
to see more activity interaction whilst my mum's dementia allows this I am very happy and you have a great team leader.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feedback, please get in touch so that we can improve your mum's activity provision, I am pleased that you are happy with the care and have confidence in the staff.


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Review from Allan N (Son-in-law of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law could not have better care and attention. Everyone is lovely we are very pleased. 'First-class'.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your kind words, I will pass this to the staff on the floor.


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Review from A B (Daughter of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and approachable staff.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your comments I will relay this to my staff.


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Review from A M (Wife of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having cared for my husband with no outside help for several years, his condition deteriorated and he was in hospital. His poor mobility became no mobility.
Luckily for us both, he was able to have a room and care at Sandown Park. His last four weeks of life were peaceful and he was cared for in an
exceptional way. Great compassion and care with dignity the whole time.
The staff were always welcoming and caring, not only for my husband but for me too. I can only say 'thank you' for giving me the opportunity to spend quality time together at the end.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for the kind comments, I will be feeding back to my staff.


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Review from Harleigh S (Granddaughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been on Sandown Park care home for over a year now and has received excellent care. She has been treated with dignity and respect, the staff here are extremely friendly. I fell happy that Grandma is being treated the best she could. The staff are very informative as to how she is getting
on. The facilities for the residents are perfect as well.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

I will pass your comments to the team, thank you for your feedback.


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Review from Traci S (Daughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Sandown Park care home since January 2018. She has been very well cared for, is treated with dignity and respect. I am very happy with her overall care and would highly recommend.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

Thank you for your feedback, I will pass it to the team.


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Review from D P (Daughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is getting excellent care, she is now eating well and putting on weight. I couldn't ask for better care for her.

Reply from Shahnaaz Mohamad, Manager at Sandown Park

I am so pleased your mum is receiving excellent care.


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Current Review Score: 9.5 (9.495)

Overview of Review Score

The Review Score of 9.5 (9.495) out of 10 for Sandown Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.495 for Sandown Park is calculated as follows: ( (207 Excellents x 5) + (67 Goods x 4) + (31 Satisfactorys x 3) + (10 Poors x 2) ) ÷ 315 Ratings = 4.495

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sandown Park is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (5)

Shahnaaz

Shahnaaz Mohammad

Job Title: Home Manager

Joined: 2012

Shahnaaz is proud to lead a committed team who all work closely to ensure every resident at Sandown Park receives the highest standard of care. Their dedication has earned the home outstanding ratings by the Care Quality Commission and finalist status at the National Dementia Care Awards for three years running.


Irshad

Irshad Gill

Job Title: Deputy Manager

“Prior to my role now I had been a Registered Nurse and a Deputy Manager in another home. Every day I love going to the floors chatting to staff, service users and family members. I enjoy working hard in my care home with my manager, staff and service users to maintain excellent standards.”


Alison

Alison Simmonds

Job Title: Activities Co-ordinator

“I am very passionate about my role and enjoy coming up with fresh ideas for activities with the residents. Also, the staff are a pleasure to work with. It’s a very happy place to be”


Deimante

Deimante Butkiene

Job Title: Chef

“I like the team approach, ‘one big happy family’. I love the satisfaction that residents enjoy my food. I think to be a great cook you need A love of food and an understanding of residents palettes. Also to be aware of different cultures and of medical conditions”


Carol

Carol Thompson

Job Title: Reception and Admin Assistant

“I decided to work at Healthcare Homes as the home looked a nice, friendly place to work and the manager was very likeable at the interview. I love all the friendly people and having chats with relatives that come in to visit their family”