Sandown Park

61 Vale Road, Windsor SL4 5JY
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9.5 119 Reviews
  • Sandown Park, Windsor
Sandown Park, in Windsor, has been purpose-built to achieve quality nursing standards, with a vision for meeting the needs of the individual and expertise that includes dementia care.

Each resident has their progress and general health monitored, while care plans include consideration for social, physical, psychological and environmental needs.

A multi-sensory room supports relaxation and all meals are freshly cooked with personal taste in mind.

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Care Provided by Sandown Park

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Shahnaaz Mohamad (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (95)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sandown Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,950
    • Self-Funded Residential Dementia Care from £1,950
    • Self-Funded Nursing Care from £1,950
    • Self-Funded Nursing Dementia Care from £1,950
    • RESPITE Self-Funded Residential Care from £2,050
    • RESPITE Self-Funded Residential Dementia Care from £2,050
    • RESPITE Self-Funded Nursing Care from £2,050
    • RESPITE Self-Funded Nursing Dementia Care from £2,050
  • (these prices are only a guideline, please contact Sandown Park to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport

Sandown Park Reviews (119)

Total of 119, showing 101-119
9.5

Sandown Park has a Review Score of 9.5 (9.495) out of 10, based on 27 reviews in the last 2 years. Over all time Sandown Park has 119 reviews.

Overall Experience

  • 80
  • 33
  • 4
  • 1
  • 1

Date Published

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Review from Marilyn C (Daughter of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care our mother received over the past few weeks has been outstanding. The respect, patience, and understanding shown by the staff has been very reassuring for her loved ones to see each time we visited.
Sadly mum passed away last week and the helpful information we received has been both very
sympathetic, supportive and helpful.

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Review from Nigel D (Son of Resident) published on 22 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old mother was resident at Sandown Park for the last 7 months of her life, having moved from a previous home due to increased nursing needs. Sandown Park is an excellent home, both caring and professional, and did everything possible to look after my mother's needs. The staff are outstanding,
full credit to them for managing some challenging residents with tact, dignity, courtesy and always a smile. I visited the home at various times of the day and at weekends, and the level of care was consistently high.


I would highly recommend Sandown Park Care Home.


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Review from Cassie C (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only recently been made a resident of Sandown Park and I can't fault their care for her.
My nan was also here last year. They are professional, caring, helpful and patient.
I'm very impressed!!

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Review from Kim G (Son of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant, clean and caring facility. Mum has been in Sandown Park for just over 6 months and is very happy. Her health has improved with the personal care she has received to the extent she no longer requires constant oxygen.
Food and care is excellent and as visitors, the family is always welcomed
by staff and management.

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Review from Sheila H (Daughter of Resident) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff more as they all work so hard in dealing with often very sad conditions of the many residents. I feel I have formed a bond with many of the staff over the last 2 -2 and a half years. The only thing I think would be better would be brighter decorating! Blank walls are very boring
if you are unable to go out.
Most people find the food rather bland but I know it is difficult dealing with so many different people all of course with different taste.

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Review from Weronika J (Friend of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My very good friend is very, very difficult. She has a problem with how to have life at the present moment, but she remembers her past very very well! Practically I saved her life. She was alone in a very, very messy home with rats. At the moment she is much better - living as a human, in a very
good home with all the support she needed. Thank you very much.

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Review from Pauline R (Niece of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was in the care home for just over a year. Her room was kept very clean and the care was excellent.

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Review from S D (Wife of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was treated very well, with excellent attention to his dignity. I could not have asked for a better service.

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Review from Kevin B (Son of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Sandown Park care home very highly. The staff and management are very caring and approachable. They looked after my mother at a very difficult time and nothing was too much trouble.

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Review from Melinda W (Daughter of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has only been in the home for 3 months but the staff seem kind and proficient. My father seems comfortable. I feel his room should be slightly larger as he cannot walk and so cannot get to the other side of his bed to sit by the window. He is always hungry when I visit but I do not know whether
this is a healthy appetite or whether the staff are not sitting and helping him get the food into his mouth. There are no signs of activities at all.

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Review from Lesley S (Daughter of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given at all times gives the rest of the family peace of mind that mother is well cared for in a safe and friendly atmosphere.

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Review from Sylvia (Daughter of Resident) published on 3 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother passed away peacefully at Sandown Park after a six-year stay. She had Vascular Dementia and was in the care unit.
I could visit anytime and was warmly welcomed and felt that I could have up-to-date information regarding my mother.
She always said that she was looked after and I really felt
it was like a second family. I thought the dedication and professionalism were very high all across the board and I have absolutely no regrets that my mother spent her last years there.

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Review from Pauline R (Daughter of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were really lovely and did their best for my father. Any issues that did arise were dealt with in a very professional and caring way.

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Review from Sonia D (Son of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and helpful.


Need more cupboard space.


We are very happy with the way you look after my mother.


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Review from Lucie L (Daughter of Resident) published on 30 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Sandown Park care home from January 2015 until July 2016 when she sadly passed away. All the time she was a resident, particularly during her last few days in July she was treated with great kindness, dignity and care.

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Review from Y M (Daughter of Resident) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has settled in very well within a few months of arriving after a torrid experience in hospital and a short stay at another care home. The surroundings, staff, management have played an immense part in achieving this. I have a lot of confidence in the staff who work tirelessly under very difficult
circumstances at times. After nearly one year of anxiety, it is a relief for me to know my mother is in good hands.

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Review from D H (Brother of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister appears to have been cared for very well in a friendly and helpful manner, despite her dementia, she is addressed by all the members of staff with respect and attention (as far as I have witnessed on my visits). She appears to be happy most of the time, although the members of staff I have
enquired about her attitude, say that she is prone to bouts of anger and antagonism towards them and other residents.

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Review from Joyce B (Wife of Resident) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been with you since the beginning of October 2015 and has settled in well and I am happy with the standard of care.

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Review from Robert S (Son of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sandown Park is well-managed and the staff are generally friendly and efficient. The residents have ready access to a doctor (opposite the care home) a hairdresser who visits regularly and a podiatrist. The duty staff nurses are excellent. There is car parking on site and the gardens surrounding the
home are pleasant and well cared for. There is easy access for the residents. My wife and I have already recommended Sandown Park to two neighbours.

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Current Review Score: 9.5 (9.495)

Overview of Review Score

The Review Score of 9.5 (9.495) out of 10 for Sandown Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.495 for Sandown Park is calculated as follows: ( (207 Excellents x 5) + (67 Goods x 4) + (31 Satisfactorys x 3) + (10 Poors x 2) ) ÷ 315 Ratings = 4.495

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sandown Park is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (5)

Shahnaaz

Shahnaaz Mohammad

Job Title: Home Manager

Joined: 2012

Shahnaaz is proud to lead a committed team who all work closely to ensure every resident at Sandown Park receives the highest standard of care. Their dedication has earned the home outstanding ratings by the Care Quality Commission and finalist status at the National Dementia Care Awards for three years running.


Irshad

Irshad Gill

Job Title: Deputy Manager

“Prior to my role now I had been a Registered Nurse and a Deputy Manager in another home. Every day I love going to the floors chatting to staff, service users and family members. I enjoy working hard in my care home with my manager, staff and service users to maintain excellent standards.”


Alison

Alison Simmonds

Job Title: Activities Co-ordinator

“I am very passionate about my role and enjoy coming up with fresh ideas for activities with the residents. Also, the staff are a pleasure to work with. It’s a very happy place to be”


Deimante

Deimante Butkiene

Job Title: Chef

“I like the team approach, ‘one big happy family’. I love the satisfaction that residents enjoy my food. I think to be a great cook you need A love of food and an understanding of residents palettes. Also to be aware of different cultures and of medical conditions”


Carol

Carol Thompson

Job Title: Reception and Admin Assistant

“I decided to work at Healthcare Homes as the home looked a nice, friendly place to work and the manager was very likeable at the interview. I love all the friendly people and having chats with relatives that come in to visit their family”