Review from Elaine L (Daughter of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience

My Mum lived at Berrycroft Manor for over five years after having numerous falls at home and finally falling downstairs and ending up in hospital for four months. We visited many homes, looking for somewhere suitable and Berrycroft just felt right for Mum. All the staff are so caring and know their

residents needs and go the extra mile to help them settle into their new surroundings. I'm not saying it was easy, as it is a massive decision to put your trust into the hands of others. It took Mum a while to settle in as she was confused and would ask when she was going home. I explained that this was her home now and she settled in and once she got to know all the staff, she would joke with them and for me, it was reassuring to see her happy and smiling. Mum recently passed away and the staff were so loving and caring. They supported all the family and nothing was ever too much trouble.

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Review from Julie J (Niece of Resident) published on 5 June 2022
Submitted via Website • Report

Overall Experience

The staff at Berrycroft Manor are amazing. The loving way they have looked after my auntie and she has looked so well on every visit. She settled in and made Berrycroft Manor her home and was really happy there. When I spoke to her on the phone on Christmas Day just gone, despite being in lockdown,

she was buzzing. It must have been a great day for her. Despite Covid restrictions and bad press about care homes at the beginning of the pandemic, and during such a challenging time, the staff at Berrycroft Manor have done a fantastic job of looking after my relative. They go that extra mile every time. They really are lovely. I was present at Berrycroft Manor during the last 2 days of my auntie’s life and the atmosphere and standard of care were brilliant and uplifting. The staff are amazing.

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Review from Carole H (Daughter of Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience

Our 90-Year-old father was transferred to Berrycroft Manor after a long stay in a community hospital due to recurrent infections. The care my father received from the staff at Berrycroft was second to none. Each member of the care team was polite, interested in learning more about our father and showed

real empathy and compassion toward meeting his needs.
It is obvious that the management of this care home is leading by example and standards are high.
Unfortunately, dad had to be admitted to hospital in early April due to his recurrent health issues, resulting in him becoming very ill and receiving end of life care. The hospital asked Berrycroft if they would be able to have him back to spend his final days in familiar surroundings. Berrycroft could not have been more helpful, insisting he came home as soon as an ambulance could be arranged (late that night) special equipment was ordered to enable our father to be as comfortable as possible. Can't thank them enough for their care.

Reply from Val Ogden, Area Manager at Berrycroft Manor

Thank you for your lovely positive feedback we are very proud of our staff's dedication.

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Review from Stuart C (Son of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience

My 93 years old mother has been at Berrycroft for almost two years now. She has no dementia problems, it was just physical, old age problems that were making life very difficult for her. After a hesitant start, ( leaving her own home where she had lived for over 80 years, so quite expected ) she has

settled in better than we expected and dared hope for. Even though the pandemic has severely limited the opportunities for visits from both ourselves and her local friends, she has made friends amongst the other residents, but best of all she has made close friendships with the carers on her wing. We know she'd still rather be at home but realises that she is much better off and very well cared for in Berrycroft compared to if she was still at home. Her only ' gripe ' is that the food could sometimes be better, but she is very happy with the care and attention, and help which she receives from the staff which makes us happy to know that she is being well cared for. Thank You, Staff.

Reply from Val Ogden, Area Manager at Berrycroft Manor

Thank you for your positive feedback, we will speak with her to see what she would like changed on the Menu.

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Review from Stephen H (Son of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience

Dad has been a resident at Berrycroft Manor for about 18 months now. He has vascular dementia and Parkinson's Disease and was admitted when Mum was hospitalized following a fall. At first, he was resident on a temporary basis but became a permanent resident when it became clear Mum would no longer be

able to care for him at home. The management team at Berrycroft couldn't have been more helpful and caring when these difficult decisions were being taken and allowed us all the time we needed. Since then, the team have been absolutely superb in every way - the kindness of the staff towards Dad and us his family have been beyond praise. The management team is efficient and helpful in every way. The standards of care and cleanliness, facilities, food and entertainment are first class. The staff have coped brilliantly during the Covid crisis. We have absolute confidence in Berrycroft and couldn't be more grateful for all they have done for Dad. Recommended without hesitation.

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Review from Carol (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience

My Dad has been in Berrycroft for around 8 months now. He was very confused, to begin with but thanks to the very kind staff he seems to be happy and settled now. Unfortunately due to covid, we haven't seen inside the home yet but I feel assured after talking regularly to my Dad he's being very well

cared for.

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Review from Hilary N (Daughter of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience

My mother has now been at Berrycroft Manor for two years and has been very happy there. The staff are very attentive to her needs, especially as her condition has deteriorated. They have always treated her with tenderness and understanding, and they keep me informed of any changes in her welfare.

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Review from Kate B (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience

My mum came to Berrycroft Manor at the very beginning of the pandemic. We couldn’t tour the facility, or visit mum, which made it so hard. I live in the USA, which made it even more difficult. I can’t praise all the staff enough for making this transition as easy as possible for all of us, and for

Mum. The staff are absolutely wonderful, professional, kind, caring and so patient. Mum has settled, and more important than anything, she is happy. We feel so fortunate to have found Berrycroft and I would (and have) recommended it to so many people.

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Review from Margaret P (Daughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience

Mum has been a resident in Berrycroft Manor for almost a year now - all through the Covid outbreak - having been admitted at the beginning of February 2020. Because of the virus, things have been very different from how they would normally be as we have been unable to visit Mum for much of the year.

We are able to phone, she tells us she's well and happy. The staff are approachable and we can talk to them about Mum. Mum can't manage her own phone so with others needing to phone, the shared one is often busy.
Mum's condition has deteriorated over the last 12+ months and she needs a lot of help. The equipment needed for her care has been obtained and she has regular visits from nurses and other medical practitioners. Her care seems appropriate to her needs.
Over the last few months, the staff have tried their hardest to facilitate safe visiting having created a visiting 'pod' for limited visiting when the rules allow. They have been trying to protect everyone. Staff are friendly/caring.

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Review from J C (Sister of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience

It is an extremely difficult decision to see a loved one go into a care home. When I met the Manager at Berrycroft I was very reassured by her response to all my questions that I was choosing the right home for my relative who has been living there for the past 3-years. The staff are compassionate,

caring and have time for each and every resident and they are more than happy to answer any questions or queries. The Manager and Deputy Managers’ doors are always open if a relative has any concerns. During the pandemic, they have done everything they possibly can to keep all of the residents safe, well and happy with testing on a regular basis. The home is well decorated, clean and tidy and the residents are well looked after. I would not hesitate in recommending them.

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Review from John D (Husband of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience

I have been delighted to know that my wife has had such good care and attention during Covid-19 lockdowns. All the staff I have encountered have been efficient, friendly, and caring. Having been involved with many organisations in the past, I know that this culture will come from the standards set by

the top management. I think we were extremely fortunate to find Berrycroft Manor when we did. With thanks.

Reply from Val Ogden, Area Manager at Berrycroft Manor

Thank you for your kind feedback and your support in helping us keep residents safe in these difficult times.

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Review from Kay K (Daughter of Resident) published on 22 January 2021
Submitted via Website • Report

Overall Experience

My father has been a resident at Berrycroft Manor for over 7 years now. He settled there fairly quickly - and he’s not a man who likes change at all. The staff are marvellous with him. They understand his needs and they interact with him as much as time and staffing levels allow. He is treated on the

whole as if he were their family and I never feel worried about him or worrying whether he is being cared for. This has been particularly important during the Covid pandemic, which has been so difficult for residents and their families.
I have worked as a Nurse in Stockport and therefore know a lot of the care homes around the area and I can say with confidence that Berrycroft is one of the best.

Reply from Val Ogden, Area Manager at Berrycroft Manor

We thank you for you kind review. All relatives have been very supportive through these difficult times.

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Review from Adam H (Grandson of Resident) published on 22 January 2021
Submitted via Website • Report

Overall Experience

My nana moved here after a number of falls and prolonged hospital stays, plus the pandemic. My nana has massively improved and the carers are brilliant in dealing with her needs. I haven’t been able to go inside the home yet but from what I have seen the rooms are modern and new carpet has been put

down on my nana's bedroom which she was very proud to have. Whenever I phone everyone is so helpful during this difficult period and I thank them for doing an amazing job.

Reply from Val Ogden, Area Manager at Berrycroft Manor

We thank you for your kind review.
All relatives have been very supportive through these difficult times.

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Review from Wayne T (Son of Resident) published on 22 January 2021
Submitted via Website • Report

Overall Experience

I have always found the staff and amenities to be excellent. Staff are attentive, patient and considerate. My Mum is well looked after and has plenty of activity and direct companionship with the people who look after her. She is treated like a family member, not a patient or a resident, I feel very

comfortable with the care and attention she receives.

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Review from Karen T (Daughter of Resident) published on 22 January 2021
Submitted via Website • Report

Overall Experience

During these uncertain times due to covid, I have been extremely pleased the way we have been kept informed of any changes that have had to be put in place. Visiting mum (when allowed by government rules) has been put in place to keep residents, carers and family safe and I feel confident that when

the time is right for us to have physical contact with mum again it will be done with the greatest care and in a very safe manner. We are kept updated of mum's every day activities by the Relatives Gateway which we can access daily and anything carers think we need to know about re mum's care they keep us informed. Since covid changed our ability to visit inside Berrycroft the past 10 months I am without doubt that the loving care and kindness of everyone involved in her care are of as high a standard as previously.

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Review from Hazel B (Niece of Resident) published on 22 January 2021
Submitted via Website • Report

Overall Experience

My aunt has been a resident for several months in Berrycroft Manor, although at present we do not know whether it is going to be on a temporary basis or permanently, pending a review of her circumstances and finding out her thoughts on this. As yet we have been unable to speak to her about this due

to the present situation, although I do tend to think that she will not be capable, or wish to return to her own home again as she was struggling previously even with carers going in several times a day.
While she has been in there I have visited her on several occasions with the current restrictions in place and have communicated with her mainly on pen and paper as she is extremely deaf. She seems to have settled in very well and seems quite happy there and the staff also seem very good and seem to be looking after her very well.
In view of this, I feel very happy about the care she is receiving and also about her placement in this particular home.

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Review from I J (Son of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience

My father lived contentedly at Berrycroft Manor for twenty-one months. he was well cared for in a comfortable environment. He was well fed and looked after in a dignified manner. During the last few months before he died his care arrangements were excellent. He was given all the extra attention he needed

through this difficult time. He was carefully managed to keep him comfortable and pain-free.
Thanks to all the staff for their consistent care and support during the problem created by the pandemic. Thank you.

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Review from Wendy G (Daughter of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience

This is a lovely home, one of the best by far. (I visited 22 Care and Nursing Homes, before settling on this one). Berrycroft looked after our dear Mum so well and she was very content there. The staff are very kind and attentive to the residents and their family members. The home itself is well run,

very comfortable and impeccably clean, with a warm and friendly atmosphere. Mum loved the gardens, pub, exercise class and entertainers. She also enjoyed a canal boat trip whilst she was there.
The care Mum received was excellent the entire duration of her 16 months residence at Berrycroft. We are grateful to all the Carers and staff who looked after Mum, but especially three carers, who were with Mum to the end and who were so supportive to the family during such a difficult time.

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Review from Debra T (Daughter of Resident) published on 24 April 2020
Submitted via Website • Report

Overall Experience

5 * all round. Everybody cares in every department. The caring team are all just special people. There are not enough words to praise their loving care, with dignity and patience. Mum was treated like family. Mum was always clean and nicely dressed, her nails and hair done. Her own clothes on, clean

every day, all nicely pressed and hung up. Mum had her own things around her in a bright, airy room, with a lovely garden to look out on and sit in on warmer days. It’s great to go in and make myself and Mum a brew anytime, (not meal times). Like visiting at her own house. The food always looked lovely, freshly prepared. The Pub is nice for family gatherings or a change of scenery. (Even has beer if you want it). It is a very difficult decision finding someone to care for your loved one, I knew the 1st day this was the place. It felt right, homely, and clean, my instincts were correct. I thank you all with all my heart for being there for Mum when I couldn’t be. I will never forget the kindness.

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Review from P M (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

My mum lived at Berrycroft for just over 2 years. Care was excellent, staff treated residents with dignity. My Mum's end of life care in the home meant that she was loved and cared for in her final days. With many thanks to all the staff.

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Berrycroft Manor

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Funding & Fees Guide for Berrycroft Manor

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