Yew Tree Care Centre

Yew Tree Avenue, Redcar TS10 4QG
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9.8 58 Reviews
  • Yew Tree Care Centre, Redcar
Yew Tree Care Centre is situated in the scenic Tees Valley countryside between the border of North Yorkshire and County Durham.

The home is within proximity of the seaside towns of Redcar and Saltburn-by-the-Sea.

The care home offers nursing care, residential care, dementia care and respite care.

The en-suite bedrooms are comfortably furnished and well equipped to create a pleasing environment for residents on either a short or long-term basis.

Highly skilled, experienced nursing and care workers support each resident, generating a calm atmosphere for those living with dementia.

With a well-tended, secure garden, staff encourage residents to get green-fingered and many enjoy growing plants in the greenhouse or taking time out in the summerhouse when the weather is fine.

All residents in a Prestige care centre facility is treated with the dignity, respect and compassion.

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Care Provided by Yew Tree Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Helen Wood (Peripatetic Home Manager)
  • Admission Criteria
    • Accepts referrals from Private residents, Local Authority, NHS, CHC, out of area
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2012
    • Number of floors: 3

Funding & Fees Guide for Yew Tree Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Yewtree Care Centre has no visiting restrictions


  • Parking

  • The care centre has adequate rear car parking spaces


Yew Tree Care Centre Reviews (58)

Total of 58, showing 41-58
9.8

Yew Tree Care Centre has a Review Score of 9.8 (9.836) out of 10, based on 13 reviews in the last 2 years. Over all time Yew Tree Care Centre has 58 reviews.

Overall Experience

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  • 11
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Date Published

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45

Review from Jacqueline G (Daughter of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was quite ill when she went to Yew Tree and sadly died a month later. During that time, the care she received was exceptional, nothing was too much trouble for the staff. My sisters and I were soon confident that the staff were knowledgeable about her condition, how it needed to be treated
and did everything they could to make her comfortable, happy and safe. The staff really do care about the residents and their families too. Mum's last few days were very difficult but the staff treated her with dignity and ensured that she was pain free. They kept us informed about the treatment she received and went the extra mile to ensure that the family could stay with mum for as long as we needed to. Mum passed away peacefully with her family around her just as she had wanted and I can't thank the staff enough for their excellent care.

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Review from Susan T (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I go to see my mum, she is well looked after by the staff. Her room is nice and large, the food looks good. Activities could be more available for the residents. Singalong will be good for them with dementia.

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Review from Christine F (Respite Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay was very comfortable. Good staff, very friendly and good food.

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Review from Annette O (Daughter-in-law of Resident) published on 23 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I could not recommend this facility for looking after patients with Alzheimer's. My mother-in-law was unable to eat solid food for months and, unbelievably, a plate of solid food was left on her bedside table the day before she died when she was unconscious. She had no assistance with eating in the
7 months she was there, her teeth were lost and her personal hygiene needs were very hit and miss. Her teeth were not replaced for over 2 months, by which time she could not tolerate them. Non-qualified nursing staff were nice but totally inexperienced and some of the (few and far between) qualified nurses were defensive and unhelpful. They were also untruthful about my mother-in-law's fluid intake. Records of intake and hygiene routine were useless and inaccurate. My husband made suggestions about her care and this was taken with very bad grace by some of the staff. Some of the staff were very pleasant to talk to and made the right noises but were ineffective. Not a good care home for dementia sufferers.

Reply from Louise Kerry, Regional Manager at Yew Tree Care Centre

We are sorry to hear that you feel we did not meet your expectations regarding the care of your relative. We always strive to ensure we deliver a high standard of person-centred care. Please be assured that we are continuously improving our services and do take your views seriously.


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Review from Jackie H (Daughter of Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think they do alright with my dad. I have no complaints what so ever.

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Review from Elaine B (Daughter of Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my father at Yew Tree Care Home is care given with love and dignity. They listen to what we want for my father and I have no cause for concern and know my father is looked after with dignity when we as a family are not with him. The carers always inform us if my father has any medical
problems, or if he has had an unsettled night and that as a family we appreciate all that they do.

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Review from S G (Daughter of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Had no problems so far. Mam is happy with her care. Thank you.

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Review from Marie B (Niece of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Yew Tree Care Centre. We did a lot of research before putting my uncle here. All staff are lovely and caring. Any problems are sorted quickly.

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Review from Heather H (Daughter of Resident) published on 16 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having a parent needing nursing care is devastating for the family especially when living far away. I cannot recommend this home enough. The staff treat my Mam with respect, care and best of all give her cuddles. In all honesty, my Mam is the happiest she has been in 20years, on returning from an outing
she will beam and say I’m home.
Thank you from the bottom of my heart for taking such good care.
After visiting for the weekend and feeling distraught at leaving her I know she will be well cared for and happy with her additional family, Yew Tree.
Thank you.

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Review from Tina C (Daughter of Resident) published on 4 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this care home very caring and friendly. Had both my parents there. Sadly dad died in January and the staff could not be more attentive towards us.
My mum is still there, has been for 3 years and in her words, she loves her home and that’s how she’s made to feel.


So big thanks to all staff

there for making us feel at home.

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Review from Claire F (Granddaughter of Resident) published on 2 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been in the home as a resident since February. He has made relationships with staff members who he now classes as his family. The girls are extremely lovely, always rushed off their feet and happy to accommodate residents and their family's needs. My grandad is settled and calls Yew Tree
his home. After a stroke scare and a few days in hospital, he was so pleased to be back in his home to Yew Tree. When care workers were moved around to different floors, grandad was gutted about one worker in particular but situations changed and she's now back on dementia. He's thrilled and says she's like his daughter. Their relationship is lovely.

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Review from E B (Daughter of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend this home, the staff are all extremely kind and helpful.


They have helped putting mam in a home easier. Myself and my family are very thankful for all the care/support/friendship they give to both mam and us.


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Review from J S (Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall excellent.

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Review from Karen S (Daughter of Resident) published on 22 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no issues at all. The home is brilliant with my father. The staff are great and he has a rapport with them all especially the carers. The senior manager could be better as we are ignored by her.

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Review from John J (Son of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find this home and standard of care to be very good and would recommend it to other people and family members.

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Review from Carole B (Daughter of Resident) published on 19 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father's stroke left him paralysed with dysphasia and nursing needs. The decision where to place him was a worry but I had heard good reports about Yew Tree. The CQC rating a few years ago gave some concern but after reading the report I found it was due to a lack of staff training and this has now
been addressed.
The rooms are adequate, the corridors are wide and clear from clutter, the communal areas are bright, spacious and tidy with modern kitchen areas and the food is varied and fresh. The staff engage with residents and encourage them to join in activities if able, they also take them on short outings when possible. My father has been a resident for 4 months and I'm happy with the way he is treated and cared for. He sometimes becomes frustrated and verbally aggressive, both to family and staff, the staff have got to know him, his routine, his likes and dislikes and they deal with his outbursts extremely well. We remain confident that we made the right choice.

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Review from Anne K (Daughter of Resident) published on 11 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has received dementia nursing care in the home for just over one year now. I've been visiting when I can (long journey) and I am always impressed by the staff who work here. Though mum is in the late stages of dementia and is not able to say very many words, they manage to communicate well
with her, understand her sense of humour (which is amazingly still intact) and make her laugh and smile. They seem to be patient and kind in the way they look after her various needs. I'm very grateful for the affection and consideration they show as I know their work is both physically and mentally demanding. Despite often meeting resistance from mum (as she doesn't like to be moved, though it is necessary), they manage to cajole and soothe her into cooperating. The staff are also very considerate towards relatives, making them feel welcome, assisting them and taking time to discuss aspects of care. Just wanted to say a huge thank you to them for making a difficult time more bearable.

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Review from Julie B (Daughter of Resident) published on 8 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is in the late stages of dementia and had been in her previous home for 4 years so it was a huge decision moving her to Yew Tree's Dementia Care Unit in December 2015. I have to say, it was the best decision I made. In just over two months the change in her is amazing. She is much more content,
much more alert and using vocabulary I thought was long gone. Mam is proof that the environment along with person centred care is so very important in dementia care. A huge thank you to the very special team of staff on the Dementia Care Unit.

Reply from Tracey Godfrey, Home Manager at Yew Tree Care Centre

Thank you for taking the time to leave this review, we are so pleased to hear that Yew Tree Care Centre has been beneficial for your family. Our dedicated team aim to build rapport with every individual resident through spending time with them and it is great that your mother’s level of communication has improved since living with us. We hope that your family continue to feel supported and that your mother stays comfortable at Yew Tree.


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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Yew Tree Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Yew Tree Care Centre is calculated as follows: ( (151 Excellents x 5) + (3 Goods x 4) ) ÷ 154 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.855 Points relating to the number of positive Reviews for Yew Tree Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 13 Positive Reviews ÷ 15.2 = 0.855

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Helen

Helen Wood

Job Title: Site Service Manager

Joined: 2021

I have worked in the care sector for over 20 years working my way up from care assistant, senior, Deputy manager, Home Manager then up to a regional manager. I have worked with different levels of care from residential to Mental Health and have completed all the relevant training to go alongside this. I have completed my level 5 in management and enjoy being a manager as this enables me to manage and support the team to deliver a high level of care to the service users.