Richmond Villages Letcombe Regis

South Street, Letcombe Regis, Wantage OX12 9RG
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9.6 73 Reviews
  • Richmond Villages Letcombe Regis, Wantage
Richmond Villages Letcombe Regis is an award-winning retirement village situated just 1 mile from Wantage next to a beautiful nature reserve. At the heart of the village is an award-winning care home, with a range of facilities not normally found in a care home.

Unrivalled facilities include a wellness spa with accessible pool, hydrotherapy pool, sauna, steam room, hair and nail salon, spa treatment rooms and gym, lakeside restaurant with bar and terrace, activities studio, library, various lounges, café and shop, bowling green and landscaped gardens.

The 53-bed care home provides nursing and residential-dementia care in a beautifully-presented environment. Each bedroom is tastefully decorated by a team of specialist interior designers and features an electric profiling bed, en-suite shower room, a range of furniture and TV, telephone and Wi-Fi access. Many enjoy views of the surrounding gardens and games lawn.

Residents are supported to live a healthy and happy life in the very best environment with dedicated and highly skilled teams of professionals. The care team are supported by the housekeeping team and the hospitality team who provide nutritious meals throughout the day, while the activities team ensures there’s never a dull moment at Richmond Villages Letcombe Regis.

Respite breaks are available for one week or more If you are a carer looking for a rest yourself but don’t want to be too far away from your loved one. It is possible to book these stays in advance. They also offer convalescence care – a short term stay in a care home environment when you need extra help to recover from illness, injury or an operation. They also offer assisted and independent living apartments.

Get in touch with the team to discuss their latest offers and promotions.

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Care Provided by Richmond Villages Letcombe Regis

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Debbie Paggett (Village Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (53)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Richmond Villages Letcombe Regis

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,585
    • Self-Funded Nursing Care from £1,495
    • Self-Funded Nursing Dementia Care from £1,765
    • RESPITE Self-Funded Residential Care from £1,745
    • RESPITE Self-Funded Residential Dementia Care from £1,835
    • RESPITE Self-Funded Nursing Care from £1,745
    • RESPITE Self-Funded Nursing Dementia Care from £2,015

  • Fees are all inclusive and include access to the Wellness Spa. All fees are subject to pre-assessment confirmation.
  • (these prices are only a guideline, please contact Richmond Villages Letcombe Regis to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time. Please check-in and check-out at the reception desk.


  • Parking

  • Parking for both residents and visitors.


Richmond Villages Letcombe Regis Reviews (73)

Total of 73, showing 61-73
9.6

Richmond Villages Letcombe Regis has a Review Score of 9.6 (9.577) out of 10, based on 30 reviews in the last 2 years. Over all time Richmond Villages Letcombe Regis has 73 reviews.

Overall Experience

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  • 11
  • 4
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Date Published

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Review from Arthur P (Husband of Resident) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They have some outstanding nurses and carers. They can not be on duty all the time and standards slip when too few are on duty and reliance has to be placed on agency staff. This is a difficult job for top management in a service industry where staff turnover is high. Overall they do a good job.

Reply from N Kelaher, Care Home Manager at Richmond Villages Letcombe Regis

Many thanks for your feedback. You make a good point that we are at times reliant on agency staff it is not an ideal situation. Thankfully, we have a consistent cohort of agency staff who support us regularly and who know our residents and the expectations we have here. On a positive note, we are constantly recruiting new care staff and have lately appointed five new members to the team.


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Review from Raymond R (Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found both staff and facilities excellent and enjoyed ourselves very much.

Reply from Paula Massey, Domiciliary Care Manager at Richmond Villages Letcombe Regis

Thank you for your kind review and we are happy that you enjoyed your respite stay with us and that you found it to be beneficial and restful. We look forward to welcoming you back should you feel that you would like another respite stay.


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Review from L M (Husband of Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at this care home since December 2011 following two consecutive strokes. Despite being immobile and unable to speak, she is fully aware of her situation and has to rely on waves with her left arm to alert care home staff of her needs. Their response is excellent. I visit
every day to spend time with her. Thank heaven for the television which we watch together. This is a very spacious home, built to great standards.

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Review from Mary D (Wife of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough regarding this home i.e. from the support, kindness and patience from all staff who either look after or are part of the team that look after my husband. They work as a team and have done their utmost to help my husband settle in, the four months he has been a resident.
His room, all the general daily rooms, the food and the presentation of it, the time taken to get his drugs balanced, the timing of drugs etc. All this, plus the support and personal care that everyone, from the senior nurse to the lovely team that bring in a lovely cup of tea to me, shows the conscientiousness of all staff, is of the highest standard.

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Review from Sally C (Daughter of Resident) published on 1 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received by my mother has been excellent. I have had the opportunity to visit my mother in her flat and most recently in Sycamore when she needed more care. There is no doubt that the staff in ALL capacities, whether they are actual caregivers or other staff, are very good to the residents.
They treat them with respect which is extremely important. I had ample opportunity as well to see how others besides my own mother were treated.
I do feel that with regard to Sycamore, as excellent as the staff are, they are often operating with fewer people than needed, which at times puts them and the patients at a disadvantage and at risk. I do think that it would be helpful to Sycamore visitors, and to staff, to have an information sheet setting forth procedures such as who to contact (email/ telephone) if necessary, arranging for hospital appointments, use of wheelchairs, hours of the separate dining room, laundry (days for pickup/return, bag to use), newspaper delivery, etc.

Reply from Nicholas Kelaher, Care Home Manager at Richmond Villages Letcombe Regis

Thank you for taking the time to write your feedback. It is satisfying to hear that you have had such a positive experience. We have a dedicated and passionate team who strive to be best in the care they provide and we welcome the opportunity to learn from the experience of those to whom we provide our service.
We are in the process of growing our team with an aim to address the shortfall of staff on some occasions and improve our ability to provide optimum care.
Also, we are currently updating our information for residents and relatives which will be published shortly and available in each resident’s room.
Thank you again.


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Review from David E (Husband of Resident) published on 28 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot imagine any other care home provides better care for people with dementia. The senior and almost all of the other permanent staff are caring, conscientious and a credit to their profession. The temporary (agency?) staff and perhaps half of the permanents are less praiseworthy, in different degrees.
Weaknesses are:-
1. Laundry, clothes of residents get mixed up all the time, socks aren't matched up etc.
2. Paperwork, this clearly is a problem. It is excessing in volume and tends to occupy junior staff to the detriments of patient care and seniors to the point of despair.
3. A recent power cut highlighted the lack of a generator.

Reply from Kath Whysall, Head of Care and Registered Manager at Richmond Villages Letcombe Regis

David, your remarks are encouraging about our care for our Residents living with dementia. You will be interested to see the remarks in our soon-to-be-published CQC inspection report. Yes - Laundry is one of our frustrating challenges as you have pointed out - however, we are trying new ideas to improve this important service and we have just invested in different labelling equipment to help improve on this issue! Paperwork - can take time which might otherwise be spent with Residents, however, our numerous regulators require that we can evidence the care and events that make up a Resident's day. The power cut - the second in my tenure as manager, though thoroughly inconvenient, gave us a useful 'practice' opportunity. The emergency generator was commissioned within 15 minutes of lights-out, and ancillary staff from throughout the Village were available to provide extra support to the Care Home within minutes. Many of the Residents found the event reminiscent of wartime 'black out' and some told stories or joined in singing old favourite songs.


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Review from Anthony L (Son of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received superb care in the care home at Richmond. All the staff were very attentive and ensured that my mother was always at the centre of their decisions.

Reply from Kath Whysall, Head of Care at Richmond Villages Letcombe Regis

Thank you on behalf of our entire staff team, who had come to know your mother so well. She really made Richmond her home and is much missed by us all.


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Review from Debbie M (Daughter of Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the care home for about a year. The carers are wonderful, they truly care. They show compassion, interest and professionalism. They engage with the residents and help them feel safe and thought about. A sense of calmness and efficiency balance each other and help with the contentment
levels of the residents. End-of-life care was so professional and considerate for my mother and for myself. The care team, from management through to all staff were so supportive. Cannot fault them.

Reply from Kath Whysall, Head of Care at Richmond Villages Letcombe Regis

D - thank you for this feedback which I know our team will appreciate. We were all more than happy to support your mother throughout the time she lived here, and to nurse her in her last illness.


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Review from D P (Son of Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the advent of the new manager the performance of the home has improved; she realises that it is important to recruit permanent staff that can build relationships with the residents but resources do need to be directed to this end. There still needs to be greater individual communication: 'the
resident needs toothpaste', 'the resident needs more underwear', so a direct email between assigned carer and nominated family member needs to be organised. This is an expensive home and whilst no doubt better than most, could still improve, and there seems a genuine willingness to listen and help.

Reply from Kath Whysall, Head of Care at Richmond Villages Letcombe Regis

We agree that having that direct communication with care staff is hugely important, and whilst all of our Registered Nurses and myself have a company email address, it is not currently possible to extend this to named carers. We have therefore been looking to provide a 'generic' email address for incoming non-clinical messages (e.g. letcombemapleinfo@.....) as a means of increasing our responsiveness and ease of communications. We will continue to explore the options for direct messaging between care staff and relatives on straightforward practical issues, as we appreciate that for many family members email is the preferred means. Thank you for your feedback.


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Review from Graham R (Husband of Resident) published on 19 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a spell in Hospital early last year at the time we were both due to move into our apartment here my wife was discharged to another Care Home where she resided until a vacancy arose here in July 2015 for her. Her Alzheimer's is well advanced which places huge demands on family and carers alike
but the staff here understand her needs very well and cater for them excellently. This includes when she suffers from uncooperative mode and the difficulties that raises not only for them but also myself. My ability to see her at any time is mutually very beneficial. Receiving visitors is also welcomed by very friendly and caring staff.
All of my family are very thankful that she is in good hands and in the best place possible for both of us.

Reply from Andrea Greenslade, RGN - Maple at Richmond Villages Letcombe Regis

How lovely to hear that you are happy with the care we provide for your wife, it's always a pleasure to care for her.


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Review from Tina K (Daughter of Resident) published on 18 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time my mum entered the Maple Dementia unit until the day she passed away a short time ago she was very happy. The level of care and kindness mum received from all of the staff was really good. She enjoyed joining in with the activities that are provided, even when at her lowest and found it
very rewarding. I cannot thank all of those concerned with her stay enough. I would highly recommend Maple Unit at Richmond Village, Letcombe Regis to anybody looking for a specialist Dementia home, where a loved one is looked after with care and dignity. Thank you.

Reply from Barbara Przydatek, Senior Village Adviser at Richmond Villages Letcombe Regis

We really appreciate you taking the time to write such a glowing review, thank you so much.


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Review from Macf (Daughter of Resident) published on 4 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father moved into the Sycamore unit at Letcombe in Nov 2014 and have received very good care there since. My father(92) died there recently but received excellent care in the end stages of his life and much compassion and care have been shown to my mother since.

Reply from Kath Whysall, Head of Care at Richmond Villages Letcombe Regis

It has been our pleasure and great privilege to know and care for your parents. Thank you from all the team here.


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Review from M B (Daughter of Resident) published on 9 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Suffering from vascular dementia, my mother became a resident at Richmond Letcombe Regis in 2011. We chose Richmond because of it high standards and these were maintained throughout her four and a half year stay there. Staff were always kind and friendly and were most attentive to my mother's needs
at all times. I would readily recommend Richmond to anyone considering residential care for a relative.

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Current Review Score: 9.6 (9.577)

Overview of Review Score

The Review Score of 9.6 (9.577) out of 10 for Richmond Villages Letcombe Regis is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.577 for Richmond Villages Letcombe Regis is calculated as follows: ( (237 Excellents x 5) + (83 Goods x 4) + (25 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 350 Ratings = 4.577

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richmond Villages Letcombe Regis is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (7)

Debbie

Debbie Paggett

Job Title: Village Manager

Joined: 2024

My mission is to curate an unparalleled living experience through every stage of the retirement journey," says Debbie, emphasising her commitment to fostering a vibrant and supportive community at Letcombe Regis.


Emma

Emma Worrell

Job Title: Head of Care

Emma Worrell brings a wealth of experience to her role. After dedicating 30 years to the NHS in Maxillofacial prosthetics, she became a care home manager for Bupa in 2022. Known for her commitment to staff development, Emma prides herself on nurturing, mentoring and supporting her team. She is hands-on and treats residents with the same care and compassion as she would her own family.


Emma’s empathy and emotional intelligence are key to her success in the care sector.


Emma is enthusiastic about the future at Richmond Villages. “I wanted to stay in Bupa, and I believe that villages are the way forward, allowing residents to transition from independent to assisted living and then to a care home. The model is lovely! The facilities and activities here are fantastic, offering numerous benefits under one roof,” she says.


With her commitment, determination, and teamwork, Emma aims to foster positivity throughout the village, ensuring it remains outstanding for residents, staff, and visitors alike. Her extensive background in healthcare and experience with Bupa positions Richmond Villages Letcombe Regis to redefine retirement living for future generations.


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Natalie Cresswell

Job Title: Domiciliary Care Manager

Domiciliary care manager at Richmond Villages Letcombe Regis.


Claire

Claire Wheeler

Job Title: Senior Village advisor

Joined: 2024

Claire brings a wealth of experience in the property sector, having worked across both large corporate businesses and smaller independent agencies. With her appointment, Richmond Villages Letcombe Regis is eager to explore new approaches to its retirement living offerings.


Claire's enthusiasm for the role is evident in her commitment to getting to know the residents and building meaningful relationships with them. She believes that understanding residents' needs on a deeper level is key to creating a truly exceptional living environment. "Why wouldn’t anyone want to live here?" she remarked.


Paul

Paul Welch

Job Title: Head of hospitality

I have been with the company since Richmond Painswick was built, many years ago!


I was moved over to Richmond Villages Letcombe in the early build stage to help commission the Hospitality, Housekeeping and Laundry areas and after a few years was promoted to Deputy Village Manager.


I really enjoy the role and meeting our residents, working alongside and supporting our fantastic staff, every day brings something different.


Carol

Carol Brunton

Job Title: Head of Activities

Hi, my name is Carol, and I am the activities and wellbeing manager at Richmond Villages Letcombe Regis.


I have been in this industry for around 18 years now. Started by caring for my nan for three years then Dom care, carer in care home, to what I am doing now. I have three children, two dogs and two cats. I love walking, cooking, and reading a book. Making a difference to those that live with us is a passion not a job. It can be very challenging at time but, so rewarding.


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Jackie Spencer-Cavell

Job Title: Village Adviser

Jackie is the Village Adviser.