Sutton Court Care Centre

486/488 Sutton Common Road, Sutton SM3 9JL
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9.8 85 Reviews
  • Sutton Court Care Centre, Sutton
Sutton Court Care Centre is a purpose-built nursing home in Sutton in Surrey for 63 residents, spread across three and a half levels. All rooms are easily accessible via a passenger lift.

There are several communal lounges for residents to enjoy, as well as a pleasant conservatory area.

Highly motivated and well-trained staff are on hand to provide 24-hour nursing care to residents, and the home received an overall 'Good' rating by CQC inspectors in April 2017.

A daily menu of nutritious and well-balanced food is prepared by the home's chef using only the best ingredients available. Special dietary requirements of individuals can always be catered for.

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Care Provided by Sutton Court Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 63 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Marie Bannister (Registered Manager)
  • Admission Criteria
    • Ages 30+
  • Room Information
    • Single Rooms (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sutton Court Care Centre

  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,500 – £2,000
  • (these prices are only a guideline, please contact Sutton Court Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Sutton Court Care Centre Reviews (85)

Total of 85, showing 1-20
9.8

Sutton Court Care Centre has a Review Score of 9.8 (9.799) out of 10, based on 36 reviews in the last 2 years. Over all time Sutton Court Care Centre has 85 reviews.

Overall Experience

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Review from L M (Daughter of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my mother was being cared for by the team at Sutton Court Care Centre, we had a transparent and open dialog throughout. Clear communication regarding end of life care plan and always providing updates about change in care needs.

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Review from D G (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall mum was well cared for. Most staff treated her with care and respect. Communication was at times unsatisfactory. Many of the features of the care home detailed on our first visit did not materialise. The quality of food provided was poor and this was raised with staff. Support at the end of
life was good and those staff who supported mum at this time were really invested in providing good quality care and dignity.

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Review from J S (Niece of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all of the staff to be excellent. They do care about the residents and this shows. My aunt is more responsive now than 18 months ago when she lived alone. I would highly recommend this home for dementia care.

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Review from Sheila A (Partner of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was in Sutton Court Care Centre and it was outstanding and it was the best place, the care, the food, the management the staff, the cleanliness the activities, the parties and barbecues etc are amazing. I would certainly recommend this care home to anyone, even when it was my partners funeral
quite a few of the lovely carers and management came out in the cold to wave as the coffin went past. I think these people deserve medals for all the care for the elderly. It was just a fantastic home and my partner loved it and the staff. Well done Sutton Court all of you.

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Review from Simon A (Brother of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was in Sutton Court, from July 2023 until his sad death in December 2024, was on a self-funding basis. Overall the level of care he received was good with the staff very caring with one male carer standing out who had formed a close bond with my brother. He was very respectful, patient and
considerate especially in his final days. As is the case in this sector, staff are under an enormous work and time pressures so there were times he felt that he did have to wait longer than he would of liked to receive help etc. when he rang his call bell. He was not impressed with the quality of the food and at times the temperature of it. I believe that he felt with the the very high cost of his fees that he should be receiving absolute top notch service. His room was a reasonable size with average quality fixtures and fittings. I believe there were quite a few activities arranged for residents but unfortunately due to his disabilities wasn't able to participate. Manager was very professional and caring.

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Review from Frances W (Sister of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish my sister had been in your care for longer. For the little time she's been here it's been exceptional.
Thank you for your understanding and thoughtfulness.
It's been a very harrowing time for myself.
Thank you to all the staff, especially two in particular.

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Review from A B (Daughter of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred to Sutton Court Care Centre directly from the hospital for end-of-life care. All members of staff were caring, friendly and respectful, not only to my mother but also to my 90-year-old father who visited Mum regularly until her recent death. A special thanks goes to the manager
who was always compassionate yet professional and leads by example. Thank you.

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Review from Maria L (Daughter of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just said goodbye to our lovely mum. She was 95. Without the care and kindness at Sutton Court, she would not have lived to this great age. She moved to the care home in 2019 as her dementia was causing her to be unsafe in her own home. The care given to Mum was kind and special and she was
always clean and tidy. She was always happy and we had some lovely get-togethers there. Thank you to Sutton Court for everything.

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Review from Christina P (Daughter of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this care home enough. The love and care the staff and carers gave our mum has been wonderful right up to her passing.

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Review from Phil R (Son of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, support and staff. My partner and our family are very happy.

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Review from Ramadan S (Respite Resident) assisted by family/friend published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere was extremely pleasant. The staff were very helpful, attentive and caring. All my needs were met. I'm going to miss this place and all the friendly staff. Thank you.

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Review from Sheila D (Daughter of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed here for nearly one year. He was very well looked after. All the staff go beyond just being staff. They are friendly and very helpful and nothing is too much trouble.

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Review from C T (Brother of Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is being looked after very well and the staff are polite and helpful. Thank you very much.

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Review from Denise R (Daughter of Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and kindness shown to my mum. Lovely home with lovely staff.

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Review from R W (Son of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The entire team at Sutton Court were always caring and compassionate. They completely met the needs of my mother with dignity and understanding. The home was spotlessly clean and safe. All members of staff were respectful and professional at all times. We couldn't have wished for better care for Mum.

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Review from F D (Ex Family Member) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone involved was full of compassion, understanding and so very kind. The premises were spotlessly clean and the rooms ideal. I have no complaints whatsoever.

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Review from Debbie T (Sister of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sutton Court Care Home was a safe haven for my brother who needed temporary care whilst awaiting extra care housing. This was a difficult time for my brother for many reasons and I have nothing but praise for the way the staff and manager treated him throughout a longer than planned stay with them.
They literally saved his life in my opinion and advocated for his best outcomes. The care and empathy shown towards him was appreciated and will not be forgotten.

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Review from B H (Daughter of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were always kind, caring and helpful. The accommodation was very clean and the surroundings were very pleasant. Any queries were sorted out promptly. My family is very grateful to SCC for the first-class care they provided for my beloved mum.

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Review from J P (Respite Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. I was so looked after in all aspects. At first, I was a bit scared, due to the pain in my leg and thought where am I? I started to feel safe and even remembered staff names! To keep things even, I have to say sometimes the food was lacking. Christmas food was awful and anything to
do with pork was really terribly processed. Christmas was good! Just the food.

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Review from Jodie T (Granddaughter of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Sutton Court Care Centre have been sensational! The care that was given to my nan at her end of life was everything we could have hoped for. Every single member of staff was kind, caring and considerate, not only to my nan but to us the family. I will forever be grateful for my nan's care
home for their love and attention (and coffee!) to my nan and us family in the most difficult time. Thank you, from the bottom of my heart for all that was done for my nan.

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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Sutton Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Sutton Court Care Centre is calculated as follows: ( (354 Excellents x 5) + (55 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 423 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Court Care Centre is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Sutton Court Care Centre

What types of Care is Sutton Court Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sutton Court Care Centre provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Sutton Court Care Centre have?

There are 63 Single Rooms.

What are the Facilities & Services at Sutton Court Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Sutton Court Care Centre to the centre of Sutton?

1.8 mile(s) as the crow flies, distance by road may be significantly further.