Sutton Court Care Centre

486/488 Sutton Common Road, Sutton SM3 9JL
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9.8 85 Reviews
  • Sutton Court Care Centre, Sutton
Sutton Court Care Centre is a purpose-built nursing home in Sutton in Surrey for 63 residents, spread across three and a half levels. All rooms are easily accessible via a passenger lift.

There are several communal lounges for residents to enjoy, as well as a pleasant conservatory area.

Highly motivated and well-trained staff are on hand to provide 24-hour nursing care to residents, and the home received an overall 'Good' rating by CQC inspectors in April 2017.

A daily menu of nutritious and well-balanced food is prepared by the home's chef using only the best ingredients available. Special dietary requirements of individuals can always be catered for.

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Care Provided by Sutton Court Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 63 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Marie Bannister (Registered Manager)
  • Admission Criteria
    • Ages 30+
  • Room Information
    • Single Rooms (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sutton Court Care Centre

  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,500 – £2,000
  • (these prices are only a guideline, please contact Sutton Court Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Sutton Court Care Centre Reviews (85)

Total of 85, showing 41-60
9.8

Sutton Court Care Centre has a Review Score of 9.8 (9.799) out of 10, based on 36 reviews in the last 2 years. Over all time Sutton Court Care Centre has 85 reviews.

Overall Experience

  • 72
  • 12
  • 1
  • 0
  • 0

Date Published

85
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Review from D H (Next of Kin) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sutton Court Care Home, in my opinion, represents the very best that care homes have to offer; it should be held up to other care homes as an example of excellence that the care sector would do well to aspire to. All staff go above and beyond their expectations, and without exception, demonstrate compassion
and empathy in their respective roles. No amount of praise is high enough for them.

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Review from Vincent A (Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a resident at Sutton Court Care Centre after suffering an accident. My care was then based on convalesence. This is a little different from the usual resident at this establishment, having said that, my care was professional and effective. The staff are fantastic, always prepared to attend to
all your requirements. I have no hesitation to recommend Sutton Court Care Centre.

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Review from E S (Respite Resident) assisted by family/friend published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable stay.
Staff extremely helpful and friendly.
Nothing was too much trouble, day or night.
Two weeks respite care while daughter away.

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Review from K R (Daughter of Resident) published on 26 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was looked after extremely well by everyone at the home. Throughout her stay, she was treated with dignity and respect and felt like she was part of the family at the home. Communication regarding any issues was addressed, and the care was outstanding. Mum recently passed away at the home, and I
would like to thank everyone involved with Ma for making her comfortable and keeping us informed at all times throughout. Thank you to you all.

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Review from Laurie B (Wife of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home which should be a model for everyone. Staff are caring and efficient, and nothing is too much trouble. I cannot praise the owner, managers and staff enough. A truly superb place - spotlessly clean and run beautifully. A place where loved ones will feel well looked after. Top class!

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Review from Maureen C (Daughter of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear sweet mum was a resident for only seven months. During that very sad and awful time of Covid-19 allowing no visitors, she was cared for beautifully. Due to Mum's dementia, she was never left alone for very long; she always had company of the supper carers to attend to all her needs. Mum was
as happy as her illness would allow, but she was made to feel at home and comfortable by the cheerful and caring staff.

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Review from Margaret W (Daughter of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring home, nice environment with friendly and helpful staff.
Covid rules prevented the family to look at areas and limited outside visits in the hub.

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Review from Julia H (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our 91-year-old mother was discharged from the hospital to Sutton Court Care Home with Covid four weeks ago. We obviously could not visit, which was very stressful. However, the nurses on the Covid floor were very kind and were happy for us to call frequently and talk and see Mum on Whatsapp or Skype.
They looked after her like their own family until the end and treated her with dignity.

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Review from Andrew C (Son of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Sutton Court Care home was absolutely wonderful. They were friendly and very professional. Mum really enjoyed herself at this care home. I felt very happy for Mum to be here.

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Review from Colin S (Son of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father passed away only two weeks after moving in to Sutton Court Care Centre but during his time there he was treated very well. On the day of his death, the staff were amazing. I would like to mention one person especially, the senior carer, who is a credit to Sutton Court.

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Review from Mark H (Son of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only in Sutton Court a short while, but whilst he was in there he was treated with the utmost care and respect. We were informed on a daily basis about his condition and the staff were friendly and very professional at all times during our visits. When it came to the last few hours of
Dad's life, I will never forget how kind the nurses were towards my family - they were very respectful, caring, and highly professional. It gave us peace of mind that Dad ended his life with the dignity and kindness he deserved.

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Review from L O (Daughter of Resident) published on 12 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at the third floor were extremely kind and took special care of my mum. Though her stay turned out to be very short, my family and I felt like mum was been looked after well. She received very personal care. I am thankful to the staff.

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Review from Sharon M (Daughter of Resident) published on 6 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You could not have had a greater caring people than the staff at this home. The staff treated the clients and their families as if they were related. They made you feel welcome when you went in and nothing was too much of an effort. It was the best home for my mum and I looked at a few before I chose
this one.

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Review from Ken P (Son of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was very well looked after by a dedicated team of carers, they were always polite and caring towards us and our mum right up till the end.

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Review from M G (Wife of Resident) published on 10 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was cared for beautifully. The nurses and the care assistants were lovely. He was treated with affection and respect. He was very comfortable and I believe despite his worsening condition he was happy. We, his family which is quite large and his many friends who visited often were treated
with kindness. This is a lovely place and I was fortunate that my husband could be here. It made our last weeks together wonderful. I could not have cared for him like this at home and I really appreciate you all.

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Review from I N (Niece of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was cared for in the final months of her long life by the staff and management at Sutton Court. She was fortunate to be cared for by people who loved her, they treated her with the same compassion and humanity my aunt had extended to others in her own lifetime. We are grateful to everyone at
Sutton Court for their devotion to their jobs and the people in their care.

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Review from G B (Wife of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very challenging and the carers have a lot of patience with him. I am happy with the team and the service.

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Review from T L (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been here for two and a half years he is looked after very well and he is very happy here. All the staff are very friendly here and I go home knowing my dad is looked after.

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Review from Loraine W (Daughter of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Sutton Court Care Home on 17th September 2019. She had lung cancer and was very frail. The support she was given by every member of staff was amazing. Even when she couldn't walk anymore, the staff on Floor 2 (who were incredible) took her by wheelchair to the lounge so that she
could eat, converse with other people and watch TV! They treated her with care and respect and we can't thank them all enough.

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Review from F M (Daughter of Resident) published on 27 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management, nurses and carers are very nice and caring towards the residents. They seem to be busy all the time.
Lots of activities and always something going on to keep residents amused and active.
Their response time to problems is very good as soon as there is a problem they try to sort it
very quickly and create a solution for it

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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Sutton Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Sutton Court Care Centre is calculated as follows: ( (354 Excellents x 5) + (55 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 423 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Court Care Centre is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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