Review from R D (Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience

Excellent care from the team, very happy and felt welcomed right from the start. The staff are attentive to my requests and wishes.
I feel that when I first came to Sutton Court I thought I came to end my days and fortunately bounced back to life thanks for the care that I received. It has made me

feel like I am alive again.

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Review from L L (Daughter of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience

I am so happy that I chose Sutton Court Care home for my mum as she has settled down so well and has told me how content she is it makes me at peace when I leave her knowing she is being well cared for. The staff are so caring and make sure all the residents ate kept well and happy. There is a lot going

on that all the residents can join in. I highly recommend Sutton Court.

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Review from M S (Son of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience

Dad spent his last 2 months at Sutton Court and they were very happy days for him. The staff are genuine, the level of care is very personal. These are people that have genuine lovely humanity. I would definitely recommend this care home to anyone considering aged care.

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Review from Patricia S (Niece of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience

Very good care excellent staff.
Care, staff, management, rooms, cleanliness, food, security and value for money excellent.
I feel this is the best care home.

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Review from Trevor S (Nephew of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience

Very well run. Excellent staff.

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Review from Harry A (Friend of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience

I put my friend into this centre whilst her husband was in hospital and am pleased that we used Sutton Court. They looked after her very well. I am very pleased.

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Review from Angela P (Daughter of Resident) published on 29 June 2019
Submitted via Postal Card • Report

Overall Experience

Sutton Court has been like a second family. It is very comforting to be able to go to sleep at night knowing that Mum was being cared for so brilliantly. The whole team at Sutton Court, from the nurses, care assistants, the wonderful people that looked after the laundry and kept Sutton Court clean,

they are a superb group, and the management office staff and event/activity arranger.The team always kept me informed. Whenever I visited I was always made very welcome. The professionalism of all the staff made me feel very confident that Mum was being very well cared for. The staff were always so enthusiastic and I know they gave 100% to the residents of Sutton Court.

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Review from Karen M (Daughter of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience

I look forward to my visits to see my mum. The staff are always having a laugh and a joke with her. When she first came here in Dec 2017 she would hardly say anything and would not eat. Now she has put on weight and is looking like her old self thanks to the dedicated staff who look after her.

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Review from P T (Son of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience

The staff were compassionate, thoughtful and caring. They made my father's end of life comfortable at all times. I would recommend the care home to anyone in the future.

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Review from Amanda F (Daughter-in-law of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience

Wow - what amazing staff are here. They looked after my mother-in-law extremely well, right until the end. The team are all very professional and sensitive to all her needs - we could not have asked for a better team to be with her.

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Review from S D (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience

I cannot fault the care given to my mother. The staff definitely go above and beyond. They are all knowledgeable regarding the care and understanding of the elderly and dementia.

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Review from Allen C (Son of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience

My family and I can't praise the staff and management for all they have done for us. So kind and thoughtful.

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Review from Emma R (Granddaughter of Resident) published on 21 August 2018
Submitted via Website • Report

Overall Experience

My nan, unfortunately, passed away in March this year and up until this time my nan was incredibly well looked after. The care she received was exceptional and her needs were always met. We had to travel quite a way to get to see her but the staff were always accommodating with us. The funeral was obviously

upsetting but the care home was excellent with the wake. The food was delicious and the hosting was sympathetic and very helpful. On behalf of myself and our family, I would like to say a huge thanks for everything you did for her and helped make her time with you as comfortable as possible. We miss her terribly but I know that she was well cared for and she was always very complimentary towards the staff. Thank you, if we lived closer I would definitely recommend you to friends and family. Thanks again.

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Review from Janet H (Niece of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience

My aunt appeared comfortable with the staff. She liked the open lounge and garden and bedroom. On every visit, we noted she and other residents appeared clean and groomed. Staff presented as caring and we appreciated their hospitality.

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Review from Stephen H (Relative of Resident) published on 13 July 2018
Submitted via Website • Report

Overall Experience

The level of care provided was excellent. All the staff we met, whatever their role, were friendly, helpful and courteous and contributed to creating a welcoming and supportive atmosphere within the home. The Manager and care staff demonstrated sensitivity, kindness, compassion and efficiency in the

way they undertook their duties. We are immensely grateful for the care and support they provided and the way in which they enabled our relative to spend the last weeks of her life with dignity and respect.

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Review from Raymond H (Husband of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience

The management and staff who looked after my darling wife were of the top notch. Wonderful is the word, they were very kind and caring. It felt to me as a home. I asked my wife once if she was scared, she said no. I can't thank all of them enough they are truly wonderful.

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Review from C L (Daughter of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience

We were very happy with my mum's care at the home she was living. The staff always made sure mum looked nice and clean, as mum didn't eat very well the kitchen always tried to provide food to tempt her.
The lady on reception has always been very kind to me, will help me in any way. If I've had any

problems she would sort it out. Thank you for looking after mum.

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Review from Nicola G (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience

Our Mum passed away on the 1st of March 2018. She had been living here for 3 years, almost. The care was excellent. The carers very kind, considerate and hygienic. All of the team cared about our Mum. Some went out of their way to help her. Thank you all. (Open, downstairs windows could be a security

risk.)

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Review from Gillian M (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience

Our father has been resident here for 2 and a half years. The care is good. Sometimes communication is difficult due to language difficulties, however, it's not a major problem. The food is generally good. The suppers however we think need reviewing.

Reply from Marie, Manager at Sutton Court Care Centre

Thank you for your feedback, Gillian. It is always useful for us to receive praise as well as suggestions as we are always trying to improve. We have discussed your comments with the Chef and have taken on board your comments regarding communication. Thank you

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Review from Tania C (Granddaughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience

My nan came here on end of life care from another home. Six months on she is still with us and eating well. The staff are very friendly and there is always someone available to talk over any concerns.

Reply from Marie, Manager at Sutton Court Care Centre

Thank you for your kind words Tania. We really appreciate your comments!

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Sutton Court Care Centre

Care Provided by Sutton Court Care Centre

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Funding & Fees Guide for Sutton Court Care Centre

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