Sutton Court Care Centre

486/488 Sutton Common Road, Sutton SM3 9JL
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9.8 85 Reviews
  • Sutton Court Care Centre, Sutton
Sutton Court Care Centre is a purpose-built nursing home in Sutton in Surrey for 63 residents, spread across three and a half levels. All rooms are easily accessible via a passenger lift.

There are several communal lounges for residents to enjoy, as well as a pleasant conservatory area.

Highly motivated and well-trained staff are on hand to provide 24-hour nursing care to residents, and the home received an overall 'Good' rating by CQC inspectors in April 2017.

A daily menu of nutritious and well-balanced food is prepared by the home's chef using only the best ingredients available. Special dietary requirements of individuals can always be catered for.

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Care Provided by Sutton Court Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 63 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Marie Bannister (Registered Manager)
  • Admission Criteria
    • Ages 30+
  • Room Information
    • Single Rooms (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sutton Court Care Centre

  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,500 – £2,000
  • (these prices are only a guideline, please contact Sutton Court Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Sutton Court Care Centre Reviews (85)

Total of 85, showing 81-85
9.8

Sutton Court Care Centre has a Review Score of 9.8 (9.799) out of 10, based on 36 reviews in the last 2 years. Over all time Sutton Court Care Centre has 85 reviews.

Overall Experience

  • 72
  • 12
  • 1
  • 0
  • 0

Date Published

85
7
18
36
49

Review from Denise T (Daughter-in-law of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, excellent care centre. Thank you so much.

Reply from Marie, Manager at Sutton Court Care Centre

Thank you Denise! We are very happy with your words of kindness!


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Review from Hirendra G (Son of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my mother as a resident was excellent. The staff were well trained and very polite to the resident and the family beginning from the management to the nurses, cleaners and launderers were good.


My mother wasn't expected to live longer due to her condition but because of the excellent

care she received, she lived for an extra 2 years.

Reply from Marie Bannister, Manager at Sutton Court Care Centre

Thank you so much for your lovely review. We will miss your mother greatly. It was a pleasure to look after her and to meet her beautiful family.


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Review from Ann M (Daughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good experience.

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Review from Deborah W (Daughter of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After talking with another woman whose mother is also in care but elsewhere, I was more than happy to recommend Sutton Court to her. The staff are always helpful, cheerful, respectful to my mum. The management knows all details of not just my parent but other clients too without having to check files
constantly. There are always plenty of staff around no matter what time of day. Lots of activities and trips. Care is structured for individual clients, be it personal care or feeding etc. Any problems are dealt with efficiently involving appropriate officials bodies/family.

Reply from Aziim Jivraj, Director at Sutton Court Care Centre

Thank you for your kind words.We endeavour to
Provide excellent care for all our residents.


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Review from Bev (Daughter of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the home, first time experience for my mum. She has been treated with understanding. It was a worrying time for us all and the staff have made us feel welcome. I now am managing to sleep at home. I feel quite sure that my mum will thrive there. The staff and management are lovely people.
Nothing is too much trouble. Keep up the good work!

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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Sutton Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Sutton Court Care Centre is calculated as follows: ( (354 Excellents x 5) + (55 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 423 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Court Care Centre is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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