Kingsley Court has a Review Score of 10 (9.967) out of 10, based on 25 reviews in the last 2 years. Over all time Kingsley Court has 111 reviews.
Review from F A (Sister-in-law of Resident) published on 21 February 2025
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for sharing your experience. We are delighted to hear about the positive difference Kingsley Family has made for your brother-in-law. It's wonderful to know that our caring and attentive staff have provided companionship and your family with peace of mind. We truly appreciate your kind words about our team and facility.
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Review from F J (Wife of Resident) published on 21 February 2025
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Overall Experience
4.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for your kind words and for taking the time to share your experience with us. We are truly grateful for your feedback. It's wonderful to hear that our staff's dedication, helpfulness, and care have made a positive impact on both you and your husband with us. Please know that your comments will be shared with the team, especially those on the ground floor, as they will be thrilled to know their efforts are appreciated.
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Review from J E (Daughter of Resident) published on 31 January 2025
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for your kind words and for taking the time to share your experience with us. We are truly grateful for your feedback. It's wonderful to hear that our staff's dedication, helpfulness, and care have made a positive impact on both you and your Mum and dad . Please know that your comments will be shared with the team, especially those on the First floor, as they will be thrilled to know their efforts are appreciated.
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Review from S J (Son of Resident) published on 31 January 2025
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you for your kind words and for taking the time to share your experience with us. We sincerely appreciate your feedback. We are delighted to hear that the dedication, helpfulness, and care provided by our staff had a positive impact on both you and your mother during her time with us. Please rest assured that your comments will be shared with the team, particularly those on the Ground floor, as they will be pleased to know their efforts have been appreciated.
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Review from W B (Son of Resident) published on 23 January 2025
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you for your kind words and for taking the time to share your experience with us. We greatly appreciate your feedback. We are pleased to hear that the dedication, helpfulness, and care provided by our staff had a positive impact on both you and your father during his time with us. Please be assured that your comments will be shared with the team, especially those on the First Floor, as they will be grateful to know that their efforts have been recognized and appreciated.
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Review from Meena J (Daughter of Resident) published on 6 December 2024
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for your kind words and positive feedback. We are truly delighted to hear that your mother feels happy and well cared for with us. Our team is dedicated to providing exceptional care and fostering a welcoming environment, so your appreciation of our efforts means the world to us. Our primary goal is to ensure that we support one another as a family, and your trust in us reflects that you and your mother feel at home here.
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Review from Ken D (Husband of Resident) published on 12 November 2024
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for your kind words and for taking the time to share your experience with us. We're genuinely grateful for your feedback. It's heartwarming to hear that our team's dedication, compassion, and support have had a positive impact on your wife. We will be sure to share your comments with the staff, especially those on the First floor-they'll be thrilled to know their efforts are appreciated.
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Review from P B (Daughter of Resident) published on 23 September 2024
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for your kind words and for taking the time to share your experience with us. We are truly grateful for your feedback. It's wonderful to hear that our staff's dedication, helpfulness, and care have made a positive impact on both you and your mother during her time with us. Please know that your comments will be shared with the team, especially those on the second floor, as they will be thrilled to know their efforts are appreciated.
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Review from Michelle G (Daughter of Resident) published on 21 August 2024
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for your kind words and positive feedback. We are truly delighted to hear that your mum is happy and well cared for with us. Our team is committed to providing the best care and creating a welcoming environment, so your recognition of our efforts means a lot. We take great pride in maintaining clear communication with families, and it's wonderful to know that you feel well-informed about your mum's care. We are also pleased that you are satisfied with the variety of food, daily activities, and the cleanliness of our home. Your comments about our management team being approachable are deeply appreciated, as we strive to be available and supportive. Thank you again for your thoughtful feedback. It's a privilege to care for your mum, and we will continue to do our very best to ensure her comfort and happiness."
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Review from D L (Daughter of Resident) published on 15 August 2024
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for sharing your experience. We are delighted to hear about the positive difference Kingsley Family has made for Mum. It's wonderful to know that our caring and attentive staff have provided her with companionship. We truly appreciate your kind words about our team and facility.
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Review from J G (Niece of Resident) published on 13 August 2024
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for taking the time to write such a lovely review. It means so much to all of us at Kingsley Court as we strive to provide the best care possible. Thank you once again from the whole Kingsley family.
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Review from L K (Son of Resident) published on 2 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
We wanted to express our heartfelt gratitude for your wonderful feedback and appreciation of our staff. Your kind words mean so much to us, and we are thrilled to hear you had a positive experience. At the Kingsley family, we strive to provide the best possible service, and receiving such valuable feedback from our cherished families is truly rewarding. Your appreciation not only motivates our team but also helps us continuously improve and maintain high standards.
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Review from B B (Daughter-in-law of Resident) published on 25 July 2024
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for your valuable feedback. We kingsley family are thrilled to hear that you are happy with the care provided. It's wonderful to know that the team's dedication and understanding have made a positive impact on our residents.
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Review from M M (Daughter-in-law of Resident) published on 25 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for sharing your experience. We are delighted to hear about the positive difference Kingsley Family has made for your mother-in-law. It's wonderful to know that our caring and attentive staff have provided her with companionship and your family with peace of mind. We truly appreciate your kind words about our team and facility.
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Review from Simon J (Son of Resident) published on 8 January 2024
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Words of thanks and feedback are so precious to us all here at Kingsley Court. We pride ourselves on ensuring that we are the best we can be for all who we care for and also support extended families. Many thanks.
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Review from M B (Daughter of Resident) published on 15 November 2023
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for taking the time to write such a lovely review. It means so much to all of us at Kingsley Court as we strive to provide the best care possible. We are so pleased to hear how happy you are with all that we do for Mum and that you appreciate the care and attention that our staff have shown to her. Thank you once again from the whole Kingsley family.
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Review from Daniel R (Son of Resident) published on 24 October 2023
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for taking the time to write such a lovely review. It means so much to all of us at Kingsley Court as we strive to provide the best care possible. We are so pleased to hear how happy you are with all that we do for Mum and that you appreciate the care and attention that our staff have shown to her. Thank you once again from the whole Kingsley family.
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Review from D S (Daughter of Resident) published on 23 October 2023
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for taking the time to write such a lovely review. It means so much to all of us at Kingsley Court as we strive to provide the best care possible. We are so pleased to hear how happy you are with all that we do for Mum and that you appreciate the care and attention that our staff have shown to her. Thank you once again from the whole Kingsley family.
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Review from P H (Friend of Resident) published on 23 October 2023
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for taking the time to write such a lovely review. It means so much to all of us at Kingsley Court as we strive to provide the best care possible. Thank you once again from the whole Kingsley family.
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Review from Peter K (Brother of Resident) published on 11 September 2023
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for taking the time to write such a lovely review. It means so much to all of us at Kingsley Court, as we strive to provide the best care possible. We are so pleased to hear how happy you are with all that we do for brother and that you appreciate the care and attention that our staff have shown to your brother. Thank you once again from the whole Kingsley family.
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The Review Score of 10 (9.967) out of 10 for Kingsley Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.967 for Kingsley Court is calculated as follows: ( (290 Excellents x 5) + (10 Goods x 4) ) ÷ 300 Ratings = 4.967
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kingsley Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Aug 2021
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Job Title: Home Manager
“We are most proud of the care we provide and the outcomes in terms of resident satisfaction. There is a high quality of staff at the home and we work closely together as a strong team.”
Job Title: Activities Coordinator
Martha believes to be good in her role you need to understand residents’ needs and the ability to make a difference. Skills and ability to plan and organise own workload and able to work independently. To establish links and encourage involvement with families and local communities in the home. To promote a positive image of the home by maintaining a professional approach at all times. Excellent communication skills. Treat people with dignity and equality. To provide occupational opportunities for individual residents. To confidently plan and organise group activity programmes.
The favourite part of her working day is making a difference and seeing a smile on residents’ faces is what motivates her and keeps her going; makes her job rewarding. It is the satisfaction gained knowing she has made a difference.
The biggest professional challenge in her current role, is working with advanced dementia residents and understanding their challenging individual needs.
Her biggest career highlight to date was being nominated for dignity champion finalist, employee of the year (twice), IIP – Gold, Certificate of Excellence for Outstanding Performance and Dedication – IIP – Gold, CQC inspection – 2018 (dementia unit), Hillingdon Social Services (wall art on dementia unit) and Certificate of Achievement 2018.
Qualities which make Martha stand out are her good people skills and management, good communication, treat people with equality and approachable and understanding
Outside of work she enjoys socialising with friends and family, reading, watching films and documentaries, history, arts and crafts and travelling.
Martha enjoys a good and peaceful working day. She feels content knowing that she has made a difference in a resident’s day and knowing her efforts have been successful and rewarding.
Job Title: Maintenance Manager
I enjoy working with people and the variety of tasks each day, which keeps the job interesting. I care deeply about the safety and well-being of the residents. My qualifications include an MSc in Internet Application Development, beginner-level Computer Management Systems, 17th Edition IEE Wiring Regulations, and training in mechanical repairs.
Job Title: Deputy Manager
I value the relationships between staff, families, and residents, focusing on improving the quality of life for elderly people. I build connections, make them laugh, and ensure they feel part of a family, providing activities to meet their physical, emotional, and cognitive needs. As a registered nurse with over 40 years of experience, I continue to attend relevant training to improve my performance and stay up to date.
Job Title: Administrator
I find it rewarding to make a real difference in residents' lives, supporting the management and care team to enhance their quality of life. I help plan outings, classes, and events, fostering social connections, and take time to chat with residents. I hold a BA in Business Management from Kingston University, London.
Job Title: Activities Coordinator
I enjoy making a difference to my residents, helping them feel happy and contented. I have a Bachelor's in Education, which supports my role in enriching their lives.
Job Title: Head Chef
I enjoy cooking and ensuring the residents' dietary and nutritional needs are met every day. I hold a Level 2 Award in Food Safety and Catering.
