Kingsley Court has a Review Score of 10 (9.967) out of 10, based on 25 reviews in the last 2 years. Over all time Kingsley Court has 111 reviews.
Review from R D (Wife of Resident) published on 18 August 2023
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Overall Experience
5.0 out of 5
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Review from Christie M (Resident) published on 13 June 2023
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for taking the time to write such a lovely review. It means so much to all of us at Kingsley Court as we strive to provide the best care possible. We are so pleased to hear how happy you are and being happier as part of the Kingsley family. Thank you once again from the whole Kingsley family.
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Review from F M (Wife of Resident) published on 16 May 2023
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Words of thanks and feedback are so precious to us all here at Kingsley Court. We pride ourselves on ensuring that we are the best we can be for all who we care for and also support extended families. Many thanks.
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Review from Z M (Daughter of Resident) published on 4 May 2023
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you very much for the review. We are pleased that you are happy with the care provided to Dad, as always we do strive in providing a high quality of care with dignity and compassion. Your kind comments will be shared with all our staff. Best wishes and thank you once again.
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Review from Mike P (Son of Resident) published on 21 April 2023
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
A big thank you for taking the time to share your thoughts and it is a great pleasure to have you all as a part of the Kingsley family. We are so pleased to read your wonderful review and that Mum has settled well. I will ensure your wonderful review will be shared with all the team here at Kingsley.
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Review from Iris A (Resident) published on 28 February 2023
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for taking the time to write such a lovely review. It means so much to all of us at Kingsley Court as we strive to provide the best care possible. We are so pleased to hear how happy you are and being happier as part of the Kingsley family. Thank you once again from the whole Kingsley family.
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Review from Joy R (Daughter of Resident) published on 28 February 2023
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for taking the time to write such a lovely review. It means so much to all of us at Kingsley Court as we strive to provide the best care possible. We are so pleased to hear how happy you are with all that we do for Mum and that you appreciate the care and attention that our staff shows to Mum. Thank you once again from the whole Kingsley family. (Name: Shiny Mathappan Email: manager@kingsleycourt.healthcarehomes.co.uk Position: Manager)
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Review from M W (Respite Resident) published on 27 February 2023
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Overall Experience
5.0 out of 5
Reply from Martin Kirkup, Marketing and Sales Director at Kingsley Court
Thank you so much for taking the time to leave a review. We greatly appreciate it and hope you choose us for a respite stay again!
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Review from C W (Daughter of Resident) published on 20 December 2022
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for taking the time to write such a lovely review. It means so much to all of us at Kingsley Court as we strive to provide the best care possible. We are so pleased to hear how happy you are with all that we do for Mum and that you appreciate the care and attention that our staff have shown to Mum. Thank you once again from the whole Kingsley family.
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Review from Gary T (Son of Resident) published on 20 December 2022
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for taking the time to write such a lovely review. It means so much to all of us at Kingsley Court as we strive to provide the best care possible. We are so pleased to hear how happy you are with all that we do for Mum and that you appreciate the care and attention that our staff have shown to your Mum. Thank you once again from the whole Kingsley family
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Review from Sharon C (Daughter of Resident) published on 6 December 2022
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for taking the time to write such a lovely review. It means so much to all of us at Kingsley Court as we strive to provide the best care possible. We are so pleased to hear how happy you are with all that we do for Mum and Dad and that you appreciate the care and attention that our staff have shown to your mum and dad. Thank you once again from the whole Kingsley Family.
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Review from John L (Son of Resident) published on 28 November 2022
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for taking the time to write such a lovely review. It means so much to all of us at Kingsley Court as we strive to provide the best care possible. We are so pleased to hear how happy you are with all that we do for mum and that you appreciate the care and attention that our staff have shown to your mum. Thank you once again from the whole Kingsley Family.
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Review from Kathy A (Sister of Resident) published on 28 November 2022
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for taking the time to write such a lovely review. It means so much to all of us at Kingsley Court as we strive to provide the best care possible. We are so pleased to hear how happy you are with all that we do for sister and that you appreciate the care and attention that our staff have shown to your sister. Thank you once again from the whole Kingsley Family.
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Review from Lucy K (Daughter of Resident) published on 25 November 2022
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for taking the time to write such a lovely review. It means so much to all of us at Kingsley Court as we strive to provide the best care possible. We are so pleased to hear how happy you are with all that we do for Mum and that you appreciate the care and attention that our staff have shown to your mum. Thank you once again from the whole Kingsley Family.
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Review from Marjorie D (Daughter of Resident) published on 22 November 2022
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for your lovely review and for taking the time to complete the review. We as Kingsley family are so pleased that you have found the care in the home to be of such a high standard and that as a family, you have always had good experiences. We are delighted to be caring for your dad and appreciate your heartfelt words of encouragement. The whole of the Kingsley family looks forward to many more great times together in the future. I will ensure that all of the staff are told about your lovely review. Thank you again.
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Review from K H (Grandson of Resident) published on 22 November 2022
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for your lovely review and for taking the time to complete the review. We as Kingsley family are so pleased that you have found the care in the home to be of such a high standard and that as a family, you have always had good experiences. We are delighted and appreciate your heartfelt words of encouragement. The whole of the Kingsley family looks forward to many more great times together in the future. I will ensure that all of the staff are told about your lovely review. Thank you again
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Review from S B (Son of Resident) published on 7 September 2022
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for taking the time to write such a lovely review. It means so much to all of us at Kingsley Court as we strive to provide the best care possible. We are so pleased to hear how happy you are with all that we do for Dad and that you appreciate the care and attention that our staff have shown to your Dad. Thank you once again from the whole Kingsley family.
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Review from Elizabeth B (Friend of Resident) published on 18 August 2022
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Overall Experience
4.0 out of 5
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Review from J H (Son of Resident) published on 15 August 2022
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Overall Experience
5.0 out of 5
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Review from P H (Son of Resident) published on 29 June 2022
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you so much for taking the time to write such a lovely review. It means so much to all of us at Kingsley Court as we strive to provide the best care possible. We are so pleased to hear how happy you are with all that we do for mum and that you appreciate the care and attention that our staff have shown to your mum. Thank you once again from the whole Kingsley Family.
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The Review Score of 10 (9.967) out of 10 for Kingsley Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.967 for Kingsley Court is calculated as follows: ( (290 Excellents x 5) + (10 Goods x 4) ) ÷ 300 Ratings = 4.967
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kingsley Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Aug 2021
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Job Title: Home Manager
“We are most proud of the care we provide and the outcomes in terms of resident satisfaction. There is a high quality of staff at the home and we work closely together as a strong team.”
Job Title: Activities Coordinator
Martha believes to be good in her role you need to understand residents’ needs and the ability to make a difference. Skills and ability to plan and organise own workload and able to work independently. To establish links and encourage involvement with families and local communities in the home. To promote a positive image of the home by maintaining a professional approach at all times. Excellent communication skills. Treat people with dignity and equality. To provide occupational opportunities for individual residents. To confidently plan and organise group activity programmes.
The favourite part of her working day is making a difference and seeing a smile on residents’ faces is what motivates her and keeps her going; makes her job rewarding. It is the satisfaction gained knowing she has made a difference.
The biggest professional challenge in her current role, is working with advanced dementia residents and understanding their challenging individual needs.
Her biggest career highlight to date was being nominated for dignity champion finalist, employee of the year (twice), IIP – Gold, Certificate of Excellence for Outstanding Performance and Dedication – IIP – Gold, CQC inspection – 2018 (dementia unit), Hillingdon Social Services (wall art on dementia unit) and Certificate of Achievement 2018.
Qualities which make Martha stand out are her good people skills and management, good communication, treat people with equality and approachable and understanding
Outside of work she enjoys socialising with friends and family, reading, watching films and documentaries, history, arts and crafts and travelling.
Martha enjoys a good and peaceful working day. She feels content knowing that she has made a difference in a resident’s day and knowing her efforts have been successful and rewarding.
Job Title: Maintenance Manager
I enjoy working with people and the variety of tasks each day, which keeps the job interesting. I care deeply about the safety and well-being of the residents. My qualifications include an MSc in Internet Application Development, beginner-level Computer Management Systems, 17th Edition IEE Wiring Regulations, and training in mechanical repairs.
Job Title: Deputy Manager
I value the relationships between staff, families, and residents, focusing on improving the quality of life for elderly people. I build connections, make them laugh, and ensure they feel part of a family, providing activities to meet their physical, emotional, and cognitive needs. As a registered nurse with over 40 years of experience, I continue to attend relevant training to improve my performance and stay up to date.
Job Title: Administrator
I find it rewarding to make a real difference in residents' lives, supporting the management and care team to enhance their quality of life. I help plan outings, classes, and events, fostering social connections, and take time to chat with residents. I hold a BA in Business Management from Kingston University, London.
Job Title: Activities Coordinator
I enjoy making a difference to my residents, helping them feel happy and contented. I have a Bachelor's in Education, which supports my role in enriching their lives.
Job Title: Head Chef
I enjoy cooking and ensuring the residents' dietary and nutritional needs are met every day. I hold a Level 2 Award in Food Safety and Catering.
