Kingsley Court

855 Uxbridge Road, Hayes UB4 8HZ
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Top 20 carehome certificate
10 111 Reviews
  • Kingsley Court, Hayes
Kingsley Court has been purpose-built to provide quality nursing, with a modern and homely interior, pleasant surroundings and a team of experienced care workers.

Each individual has their own care plan and the service is set up to ensure that requirements are regularly monitored, taking on board general health needs in line with regulatory requirements.

The facility includes its own multi-sensory room and all bedrooms are en-suite.

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Care Provided by Kingsley Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shiny Mathappan (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (85)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (24)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kingsley Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • Self-Funded Nursing Care from £1,590
    • Self-Funded Nursing Dementia Care from £1,590
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Nursing Care from £1,590
    • RESPITE Self-Funded Nursing Dementia Care from £1,590
  • (these prices are only a guideline, please contact Kingsley Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Kingsley Court Reviews (111)

Total of 111, showing 41-60
10

Kingsley Court has a Review Score of 10 (9.967) out of 10, based on 25 reviews in the last 2 years. Over all time Kingsley Court has 111 reviews.

Overall Experience

  • 87
  • 23
  • 1
  • 0
  • 0

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Review from Kelly B (Daughter of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Kingsley Court are simply amazing. The manager keeps us up to date with good communication. She has the resident's best interests at heart and went, and still is going, above and beyond to keep all safe. The team helped us feel part of the family. They are just the best and I can't thank
them enough for everything they are doing to care for Mum.

Reply from Shiny Mathappan, Manager at Kingsley Court

A big thank you for taking the time to share your thoughts and it is a great pleasure to have you all as a part of the Kingsley family. We are so pleased to read your wonderful review and that Mum has settled well. I will ensure your wonderful review will be shared with all the team here at Kingsley.


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Review from Mike L (Son of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been in Kingsley Court for just after 2 years. From the first day of her admission everyone at Kingsley Court management, administration staff, nurses, carers, and all the support staff have cared and looked after our mother so very well - thank you.
During the pandemic and the frequent
lockdowns, Kingsley Court has maintained the correct protocols to ensure the health and safety for both residents and staff is top priority.

Reply from Shiny Mathappan, Manager at Kingsley Court

Thank you for taking the time to write such a wonderful review which I will ensure is shared with all the team here at Kingsley Court care home. Our resident's well-being is our main priority and it is great to hear that you are so pleased with the quality of our care. We are pleased to have Mum and the whole family as our extended Kingsley family where we share and work together .


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Review from Les N (Son of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Kingsley Court for nearly 2 years now with dementia. During this extremely difficult time, Mum has received excellent care. Due to COVID we have been very limited on visits. However, we have been able to have many video calls and even a party in the garden for her 90th Birthday. I
could not have asked for more in this difficult time from a very caring manager and her excellent team.

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Review from P M (Husband of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is always happy, well dressed and clean. Always ready for me to see her.

Reply from Shiny Mathappan, Manager at Kingsley Court

Thank you for taking the time to write such a wonderful review which I will ensure is shared with all our team. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. We are pleased to have you all as an extended Kingsley Family.


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Review from Alan R (Husband of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident since January 2021 and has been excellently well cared for throughout the 12 months. The nurses, carers and management are all excellent at the position they hold, they are devoted to their jobs. I would recommend Kingsley Court to anyone I know who needs care and I can't
thank them enough.

Reply from Shiny Mathappan, Manager at Kingsley Court

Thank you for taking the time to write such a wonderful review which I will ensure is shared with all our team. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. We are pleased to have you all as an extended Kingsley Family.


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Review from G B (Son of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Kingsley Court for about four years now and I can only say she is happier and healthier as a consequence.
All the staff, including admin, cleaners, laundry, maintenance but especially the carers and nursing staff have all been excellent despite having to deal with the difficulties
of recent times. We have been most impressed with the way they have always had the best interests of the resident's health and wellbeing.

Reply from Shiny Mathappan, Manager at Kingsley Court

Thank you for taking the time to write such a wonderful review which I will ensure is shared with all our team. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. We are pleased to have Mum and you're all as an extended Kingsley Family.


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Review from Michael N (Son of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and does not really want to be in a care home, we all think she is in the best place possible as caring for her at home is not an option.
Kingsley Court has always been very considerate to our visits during the pandemic.
Although we have not been able to visit as much as we
would like, the staff are always very caring to her, giving her the best care possible.

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Review from Mike W (Son of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and staff are truly committed to patients. Excellent standard of care and attention.

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Review from Carole S (Wife of Resident) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident at Kingsley Court for over two years. The manager and her amazing staff are wonderful, so caring, and supportive. This month has been especially challenging as his health has declined and the palliative care that he is receiving is the best. He has always been treated
with dignity and compassion and my family will be forever grateful.

Reply from Shiny Mathappan, Manager at Kingsley Court

Words of thanks and feedback are so precious to us all here at Kingsley Court. We pride ourselves on ensuring that we are the best we can be for all who we care for and also support extended families. Many thanks.


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Review from Robert H (Son of Resident) published on 26 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's 98th birthday was on 7/6/2021. The manager and staff went well beyond their remit to do her a party. Everyone from the staff to the residents joined in and enjoyed themselves. Sadly mother went into hospital on 22/6/2021 and died on 24/6/2021. I thank all the staff for their condolences.

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Review from Paula S (Niece of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle went into Kingsley Court from May 2020 until he took his last breath in April 2021. The staffing care and support he received was excellent and he made lovely relationships with the staff that worked there. Even though unfortunately we were in covid restrictions and unable to see him, at all
in the first stages, the care staff kept in regular contact with us and also ensured we were able to have zoom video calls with him. During my uncle’s last days they ensured we were able to spend time with him (all covid secure practices were in place). The staff ensured his dignity throughout and the family are thoroughly grateful for the care provided. Thank you so much.

Reply from Shiny Mathappan, Manager at Kingsley Court

Thank you for your positive and heartfelt review. We are pleased that you felt our whole team looked after your late uncle with understanding, compassion, and cheerfulness. He is much missed at the home and we are, of course, all very sorry for your loss. The Kingsley Team would like to wish you and your family the very best for the future.


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Review from Tracy B (Wife of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are excellent and treat my husband with respect and dignity.

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Review from S B (Goddaughter of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really felt that my godfather was treated with care and respect. I was kept informed at every step of the way, even the manager calling me out of hours. As I live some distance away, the home was very accommodating in allowing me to visit when I could and speak to him. I really felt that they did
a good job of letting my godfather spend his last few months taken care of. Thanks again.

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Review from L J (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my dad was welcomed and taken care of as soon as he arrived, which was rather rushed (not his or the home's fault). He has flourished since arriving and during these difficult times, the home have kept me updated on his welfare and done all they can to make this difficult time better by
allowing visits when possible out of lockdown and contact when in lockdown through social media. It is a warm and cheerful environment for my dad to be away from his own home and I feel confident in his care.

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Review from Patricia S (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently residing at Kingsley Court. From the day I brought my mum here the kindness and the professionalism from management to admin and nurses, in fact, all staff has been transparent. What you see is what you get, fabulous all the way. Mum has settled in well, it’s coming up to a year
in June. She’s happy and content and most of all loved by all who are looking after her.
During the lockdown, due to the virus, they have protected everyone who's been in their care and provided adequate contact via FaceTime or Whats-App calls. I would definitely recommend this care home to anyone.

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Review from John L (Son of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in extremely well. By all accounts, she gets on well with all staff. Mum is very happy and I couldn't ask for any more than that. A very friendly care home with all staff very reassuring.

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Review from B D (Son of Resident) published on 16 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and attention my mother is receiving at Kingsley Court care home. I would like to thank all the staff for their professionalism and kindness they have shown to my mother over these unprecedented times.

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Review from June W (Daughter-in-law of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was able to see my mother-in-law under Covid restrictions which worked well. She was inside the lounge in a wheelchair, wearing a mask. I was outside in the garden. A very caring carer stayed with her all the time I was there. Her dementia means she finds things very confusing but the carer spent
time explaining everything to her. She is now 100 years old and the care home held a wonderful party for her in the garden. They had gone to great lengths to make the day special for her, given the current restrictions. I cannot praise the manager and her staff enough for the magnificent job they do.

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Review from Mary J (Daughter of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to Mum is exceptional. The staff are friendly, loving and caring. They do their jobs with enthusiasm and a smile on their faces. Mum is very happy at Kingsley Court as all her needs are catered for. The staff are constantly in touch if there are any changes in Mum's condition and are
always willing to talk and update when we call them. I have not been able to see Mum during the pandemic and I know that Mum is so well cared for. I can't speak high enough of the manager and her wonderful team.

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Review from Steve W (Son of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team, the nurses and the catering staff have been absolutely outstanding and so caring over the last 6 months, my sister and I could not have asked for more. The processes and methodology to capture the level of detail and care plans are in place and with a wide range of activities,
our mum who suffers from Alzheimer's and vascular dementia is in safe hands. Throughout lockdown, the management have been very strict on not allowing access and ensuring visitors follow procedures at any other time, I would have no hesitation in recommending this lovely care home.

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Current Review Score: 10.0 (9.967)

Overview of Review Score

The Review Score of 10 (9.967) out of 10 for Kingsley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for Kingsley Court is calculated as follows: ( (290 Excellents x 5) + (10 Goods x 4) ) ÷ 300 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingsley Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (7)

Shiny

Shiny Mathappan

Job Title: Home Manager

“We are most proud of the care we provide and the outcomes in terms of resident satisfaction. There is a high quality of staff at the home and we work closely together as a strong team.”


Martha

Martha Tamerat

Job Title: Activities Coordinator

Martha believes to be good in her role you need to understand residents’ needs and the ability to make a difference. Skills and ability to plan and organise own workload and able to work independently. To establish links and encourage involvement with families and local communities in the home. To promote a positive image of the home by maintaining a professional approach at all times. Excellent communication skills. Treat people with dignity and equality. To provide occupational opportunities for individual residents. To confidently plan and organise group activity programmes.


The favourite part of her working day is making a difference and seeing a smile on residents’ faces is what motivates her and keeps her going; makes her job rewarding. It is the satisfaction gained knowing she has made a difference.


The biggest professional challenge in her current role, is working with advanced dementia residents and understanding their challenging individual needs.


Her biggest career highlight to date was being nominated for dignity champion finalist, employee of the year (twice), IIP – Gold, Certificate of Excellence for Outstanding Performance and Dedication – IIP – Gold, CQC inspection – 2018 (dementia unit), Hillingdon Social Services (wall art on dementia unit) and Certificate of Achievement 2018.


Qualities which make Martha stand out are her good people skills and management, good communication, treat people with equality and approachable and understanding


Outside of work she enjoys socialising with friends and family, reading, watching films and documentaries, history, arts and crafts and travelling.


Martha enjoys a good and peaceful working day. She feels content knowing that she has made a difference in a resident’s day and knowing her efforts have been successful and rewarding.


Mariusz

Mariusz Damer

Job Title: Maintenance Manager

I enjoy working with people and the variety of tasks each day, which keeps the job interesting. I care deeply about the safety and well-being of the residents. My qualifications include an MSc in Internet Application Development, beginner-level Computer Management Systems, 17th Edition IEE Wiring Regulations, and training in mechanical repairs.


Felicidad

Felicidad Maglente

Job Title: Deputy Manager

I value the relationships between staff, families, and residents, focusing on improving the quality of life for elderly people. I build connections, make them laugh, and ensure they feel part of a family, providing activities to meet their physical, emotional, and cognitive needs. As a registered nurse with over 40 years of experience, I continue to attend relevant training to improve my performance and stay up to date.


Reuben

Reuben Elias

Job Title: Administrator

I find it rewarding to make a real difference in residents' lives, supporting the management and care team to enhance their quality of life. I help plan outings, classes, and events, fostering social connections, and take time to chat with residents. I hold a BA in Business Management from Kingston University, London.


Mary

Mary Perrie

Job Title: Activities Coordinator

I enjoy making a difference to my residents, helping them feel happy and contented. I have a Bachelor's in Education, which supports my role in enriching their lives.


Balvinder

Balvinder Basran

Job Title: Head Chef

I enjoy cooking and ensuring the residents' dietary and nutritional needs are met every day. I hold a Level 2 Award in Food Safety and Catering.