Kingsley Court has a Review Score of 10 (9.967) out of 10, based on 25 reviews in the last 2 years. Over all time Kingsley Court has 111 reviews.
Review from Austin M (Brother of Resident) published on 6 August 2020
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Overall Experience
5.0 out of 5
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Review from S B (Daughter of Resident) published on 27 February 2020
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you for your comments. We have had the opportunity to discuss your concerns regarding activities and I confirm that we have displayed our new activity calendars and it is also displayed in the entrance on the activity of the day. Once again thank you very much for your valuable comments and will be shared with the staff in the unit.
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Review from R S (Daughter of Resident) published on 25 February 2020
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you very much for the review. We are pleased that you are happy with the care provided to your loved ones, as always we do strive in providing a high quality of care with dignity and compassion. Your kind comments will be shared with all our staff.
Best wishes and thank you once again.
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Review from B S (Daughter of Resident) published on 16 January 2020
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Overall Experience
5.0 out of 5
Reply from Shiny Mathappan, Manager at Kingsley Court
Thank you very much for the review. We are pleased that you are happy with the care provided to your loved ones, as always we do strive in providing a high quality of care with dignity and compassion. Your kind comments will be shared with all our staff. Best wishes and thank you once again.
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Review from Mustafa Z (Son of Resident) published on 25 December 2019
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Overall Experience
4.0 out of 5
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Review from A H (Daughter-in-law of Resident) published on 25 December 2019
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Overall Experience
4.0 out of 5
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Review from Christine M (Daughter of Resident) published on 24 December 2019
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Overall Experience
5.0 out of 5
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Review from W A D (Brother of Resident) published on 27 June 2019
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Overall Experience
4.0 out of 5
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Review from Carol T (Niece of Resident) published on 27 June 2019
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Overall Experience
5.0 out of 5
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Review from R H (Husband of Resident) published on 8 April 2019
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Overall Experience
4.0 out of 5
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Review from Angela D (Friend of Resident) published on 13 March 2019
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Overall Experience
5.0 out of 5
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Review from Frank R (Husband of Resident) published on 7 March 2019
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5.0 out of 5
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Review from I T (Resident) published on 7 March 2019
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Overall Experience
5.0 out of 5
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Review from Jean W (Sister of Resident) published on 6 March 2019
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Overall Experience
4.0 out of 5
Reply from Shiny Mathappen, Home Manager at Kingsley Court
Thank you very much for your feedback. I am really sorry to hear your concern regarding the shaving but please be reassured that I will discuss with the team and will address this matter promptly.
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Review from K Z (Resident) published on 27 February 2019
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4.0 out of 5
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Review from F K (Resident) published on 27 February 2019
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Overall Experience
4.0 out of 5
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Review from S G (Resident) published on 27 February 2019
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Overall Experience
5.0 out of 5
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Review from Margo C (Daughter of Resident) published on 20 November 2018
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Overall Experience
5.0 out of 5
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Review from Cindy H (Daughter of Resident) published on 30 October 2018
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Overall Experience
5.0 out of 5
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Review from Tracey A (Niece of Resident) published on 23 October 2018
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Overall Experience
5.0 out of 5
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The Review Score of 10 (9.967) out of 10 for Kingsley Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.967 for Kingsley Court is calculated as follows: ( (290 Excellents x 5) + (10 Goods x 4) ) ÷ 300 Ratings = 4.967
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kingsley Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Aug 2021
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Job Title: Home Manager
“We are most proud of the care we provide and the outcomes in terms of resident satisfaction. There is a high quality of staff at the home and we work closely together as a strong team.”
Job Title: Activities Coordinator
Martha believes to be good in her role you need to understand residents’ needs and the ability to make a difference. Skills and ability to plan and organise own workload and able to work independently. To establish links and encourage involvement with families and local communities in the home. To promote a positive image of the home by maintaining a professional approach at all times. Excellent communication skills. Treat people with dignity and equality. To provide occupational opportunities for individual residents. To confidently plan and organise group activity programmes.
The favourite part of her working day is making a difference and seeing a smile on residents’ faces is what motivates her and keeps her going; makes her job rewarding. It is the satisfaction gained knowing she has made a difference.
The biggest professional challenge in her current role, is working with advanced dementia residents and understanding their challenging individual needs.
Her biggest career highlight to date was being nominated for dignity champion finalist, employee of the year (twice), IIP – Gold, Certificate of Excellence for Outstanding Performance and Dedication – IIP – Gold, CQC inspection – 2018 (dementia unit), Hillingdon Social Services (wall art on dementia unit) and Certificate of Achievement 2018.
Qualities which make Martha stand out are her good people skills and management, good communication, treat people with equality and approachable and understanding
Outside of work she enjoys socialising with friends and family, reading, watching films and documentaries, history, arts and crafts and travelling.
Martha enjoys a good and peaceful working day. She feels content knowing that she has made a difference in a resident’s day and knowing her efforts have been successful and rewarding.
Job Title: Maintenance Manager
I enjoy working with people and the variety of tasks each day, which keeps the job interesting. I care deeply about the safety and well-being of the residents. My qualifications include an MSc in Internet Application Development, beginner-level Computer Management Systems, 17th Edition IEE Wiring Regulations, and training in mechanical repairs.
Job Title: Deputy Manager
I value the relationships between staff, families, and residents, focusing on improving the quality of life for elderly people. I build connections, make them laugh, and ensure they feel part of a family, providing activities to meet their physical, emotional, and cognitive needs. As a registered nurse with over 40 years of experience, I continue to attend relevant training to improve my performance and stay up to date.
Job Title: Administrator
I find it rewarding to make a real difference in residents' lives, supporting the management and care team to enhance their quality of life. I help plan outings, classes, and events, fostering social connections, and take time to chat with residents. I hold a BA in Business Management from Kingston University, London.
Job Title: Activities Coordinator
I enjoy making a difference to my residents, helping them feel happy and contented. I have a Bachelor's in Education, which supports my role in enriching their lives.
Job Title: Head Chef
I enjoy cooking and ensuring the residents' dietary and nutritional needs are met every day. I hold a Level 2 Award in Food Safety and Catering.
