Roseville Care Centre

Blair Avenue, Ingleby Barwick, Stockton-on-Tees TS17 5BL
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9.4 51 Reviews
  • Roseville Care Centre, Stockton-on-Tees
The outstanding design and internal features of this imposing Care Centre are only matched by the meticulous care and attention you will receive.

With five separate units, incorporating residential care (personal care) and with nursing registration, this really is a home for life.

The centre also offers care at a residential style for those living with a dementia or with related needs and there are extensive grounds and facilities.

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Care Provided by Roseville Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 103 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Steph Mohan (Clinical Lead - Acting Manager)
  • Admission Criteria
    • Admissions from Local Authorities, CHC, Fast Track teams, Brokerage teams
    • Ages 65+
  • Room Information
    • Single Rooms (103)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Roseville Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • All private fee's will be discussed with individual person

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction to visiting however please can visitors come between 20.00 and 08.00 respectfully be aware of the needs of residents for sleep and rest


  • Parking

  • Parking available at location


Roseville Care Centre Reviews (51)

Total of 51, showing 1-20
9.4

Roseville Care Centre has a Review Score of 9.4 (9.423) out of 10, based on 13 reviews in the last 2 years. Over all time Roseville Care Centre has 51 reviews.

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Review from Mike S (Son of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Roseville for almost two years. In this time, she has been looked after by the home carers with dignity, care and respect. My wife and I live in Calgary Canada, and we try to visit the UK as regularly as possible. The support provided by your staff gives us the comfort knowing
that she is safe and cared for. Mum has always been an active member of the community and was very outgoing. The staff, in particular the activity coordinator, at Roseville are absolutely awesome. She has a great relationship with her and we can see the mutual respect both ways. We are very fortunate to have weekly video calls where we and our kids (her grandkids) can catch up with events at Roseville. In addition to this we also have access to the photos shared on your social media page. Overall we are very pleased with the level of service and the positive atmosphere at the care home.

Reply from Kevin Robinson-Husband, Group Operations Manager at Roseville Care Centre

Thank you for sharing these comments, it is great to see that you have that regular contact with your mum and lovely to see how the staff team support your mum to maintain the social skills. I will share these comments with the staff team within the care home.


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Review from M R (Daughter of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's room has recently been decorated and we are very pleased with it - it looks lovely.
Thank you to all involved in this process and for making the job be completed as quickly as possible as my mother doesn't like to leave her room.
All staff pulled together to make this an easy time for
her and we are very grateful.

Reply from Kevin Robinson-Husband, Group Operations Manager at Roseville Care Centre

Thank you for the great review, we are happy that you are happy with the care and support your mum is receiving and glad your happy with the redecoration within your mum's room. I will share these comments with the staff team within the home.


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Review from Karen T (Daughter-in-law of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank every staff member on ground floor who supported Mam during her stay at Roseville. Times were challenging but staff never faltered and respected Mam's wishes right through to the end. Mam was treated with dignity and respect at all times and all staff tried their very best to
provide the best support they could which at times wasn't easy. The support for our families was outstanding. RIP Mam.

Reply from Kevin Robinson-Husband, Group Operations Manager at Roseville Care Centre

Thank you for this review, we will share the lovely comments with the team.


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Review from C G (Husband of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Roseville Care Centre since October 2021. During this time, she has had first-class care, formerly in dementia care and now in the 24-hour nursing wing. It is a home-from-home. I visit her daily and couldn't ask for anything better. Big thank you to all of the staff and management.

Reply from Kevin Robinson-Husband, Group Operations Manager at Roseville Care Centre

Thank you very much for your lovely review, We are really pleased that you are happy with the care and support that your wife and yourself are receiving. We will continue to work closely with you and provide the highest level of care. I will share these lovely comments with the team.


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Review from Stacey W (Daughter of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beloved mum came into the care at Roseville in July 2023 and the holistic care she has received has been completely outstanding. The staff are excellent at their job, which they evidently take extremely seriously to provide the utmost level of care- they treat residents with dignity, understanding,
patience, and knowledge and from what I have personally seen they genuinely care, having gone above and beyond to make my mum’s transition into nursing care as smooth as can be. Thank you from the bottom of my heart to Roseville - we, as a family, truly appreciate the difference you have made.

Reply from Kevin Robinson-Husband, Group Operations Manager at Roseville Care Centre

Thank you very much for the review, I am really happy that your mum and yourselves has family are happy with the care and support provided. I will ensure that these lovely comments are shared with the team at Roseville.


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Review from Alex D (Son of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Roseville Care Home, Ingleby Barwick, is first class. The management and staff are warm, friendly and professional. The cleanliness of the home is exemplary.
My father went into the home for respite care for three weeks having been unwell and feeling very down. The improvement in his health
and well-being is remarkable having had the care and attention of the lovely folks at Roseville.
I have no hesitation in highly recommending Roseville.

Reply from Kevin Robinson-Husband, Group Operations Manager at Roseville Care Centre

Thank you very much for these comments, it is great to see that your dad and you had a great experience and it is great to see that your dad's health has improved. I will share these comments and reviews with the staff team. We wish you all the best for 2024.


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Review from Heather J (Daughter of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam's been in Roseville care home since October 2023 and I can honestly say she's come on leaps and bounds since she's been there. She was very poorly and is in the nursing ward, the staff there have been amazing and supportive, nothing is too much trouble for them. I couldn't have asked for a better
place for my Mam to be in. Thank you, Roseville.

Reply from Kevin Robinson-Husband, Group Operations Manager at Roseville Care Centre

Thank you for your lovely reviews and comments, it is great to see and hear that your mum is enjoying her stay and yourselves as a family are happy and feel supported by the care home team. I will share these comments with the staff teams within the care home.


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Review from J O (Daughter of Resident) published on 25 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Roseville for 2 years, although we had some teething problems at first (to be expected) his care from the cooks up to the management is very good. Any problems are solved if possible and the management, carers, and nurses are fully approachable and help in any way they
can. Recently I had help from a senior nurse to tell my dad of a family death. She was fantastic.

Reply from Kevin Robinson-Husband, Group Operations Manager at Roseville Care Centre

It is great to see that the care which your dad and you have received is to the required standards, thank you for the lovely comments. I will pass these on to the staff team.


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Review from Sheila M (Daughter of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was fast-tracked into Roseville in May 2021 during Covid - from the first phone call from Roseville, the staff provided peace of mind that my mam was in good hands. The care provided by the nursing ward team has been professional and compassionate throughout my mam's two-and-a-half-year stay.
The staff have been patient and kind, always there to help, supporting both my mam and our family.
I would like to thank all the staff who contributed to my mam's care at Roseville.

Reply from Kevin Robinson-Husband, Group Operations Manager at Roseville Care Centre

Thank you for your lovely comments; we are pleased that your mum and family received a high level of care and support. We will ensure that these comments are passed on to the staff team.


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Review from Suzanne W (Granddaughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Roseville Care Centre enough. Twice they have built my nana up from an unhealthy place. She had a fall and within a short time they got her back to her normal self. They are professional, considerate and they truly care. She loves the activities, such as singing and crafts, and all
of the interaction between everyone. I know she's in the best place now and I would recommend it to anyone. I'm so grateful for all of the care and support from all of the staff at Roseville Care Centre.

Reply from Kevin Robinson-Husband, Group Operations Manager at Roseville Care Centre

Thank you for your lovely comments, it is great to read the comments and lovely to hear the care and support in which your nana is receiving. I will share these comments and kind words with our staff team.


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Review from J T (Niece of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is very happy at Roseville. She enjoys the activities and loves the staff: 'the staff are smashing'!

Reply from Kevin Robinson-Husband, Group Operations Manager at Roseville Care Centre

Thank you for your lovely review and comments, this helps us to continue to improve the service in which we provide. We will discuss this review with the care home team.


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Review from David H (Son of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was living a very isolated life and not eating properly, until my fabulous niece found this home near to her house. She became active, was eating better and overall, was much happier. She recently had a fall, which led to her getting a hip replacement and spending several days in hospital.
This left her physically and mentally exhausted and in pain. Once she was back at the home though, they used their magic again and brought her back to her old self before her fall. I can’t say enough good things about this home and when I visited recently, I was very impressed with what I saw. I wish I lived closer, but the staff at this home have taken a lot of worry off me.

Reply from Kevin Robinson-Husband, Group Operations Manager at Roseville Care Centre

Thank you for your lovely comments, I will pass these on to the care home staff. It is great to see that the staff team have been so supportive and have been able to support your loved to achieve progression in her health needs.


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Review from A H (Resident) assisted by family/friend published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since coming here I have been treated with kindness and respect at all times. It's a lovely place and the staff are all friendly and everyone is happy.

Reply from Kevin Robinson-Husband, Group Operations Manager at Roseville Care Centre

Thank you for your review and comments, We will ensure that these are discussed with the staff teams and we will continue to provide a high standard of care and support to our residents.


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Review from Lindsey N (Daughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Definitely the right choice after many months of heartache the family has endured selecting the right home for our loved one. Roseville Care Centre, from initial rest bite to now full residency has been just wonderful. Their compassion, kindness and support have been greatly appreciated by all the family.
The staff are true diamonds. Nothing is ever too much trouble. They have created a loving warm environment and should be very proud of what they have achieved.
I’ll second the management comments as all senior managers and staff are very professional and approachable.
Well done team Roseville, keep up the marvelous work. A very appreciative family member.

Reply from Kevin Robinson-Husband, Group Operations Manager at Roseville Care Centre

I would like to say thank you for your lovely comments, I have shared these comments with the home manager and these will shared with our staff teams. We will continue to provide a high standard of care to all our residents. Your comment is greatly appreciated.


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Review from M H (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has resided in Roseville for several months now. I have witnessed many changes in the past few months.
Within the month of August/September management changed yet again.
I must say that the new management structure is very good. Two new young managers, very approachable, very professional,
wanting to change issues within the building to suit that of the residents, a massive plus from me.
The Manager and Deputy, keep up the good work, you are doing amazing.

Reply from Kevin Robinson-Husband, Operational Support Manager at Roseville Care Centre

Thank you for your review, I have passed this onto the management and team at Roseville, we will continue to provide a high standard of care and continue to progress the care home.
Many Thanks


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Review from Tracy P (Daughter of Resident) published on 5 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From initial contact with Roseville Care Centre, I have been totally impressed with the overall quality of care, planning and teamwork. The care home manager is very visible and approachable, with excellent insight in management of my mum and the care support needed. The entire care team work together,
are very well trained and knowledgable. I am so happy we have Mum in this home; every point of her care is professional. The nurse's team are truly patient and polite, and I couldn't recommend or thank them enough for their overall approach - fantastic! 10/10.

Reply from Beverley Stubbs, Manager at Roseville Care Centre

It's really good for my staff to hear how families feel we are supporting them at a difficult time of transition into a care home for their loved ones.


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Review from L D (Daughter of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff treated and cared for my mum with love, care and affection. Nothing was too much trouble. The atmosphere in the care centre was very friendly and relaxing and if you had any worries, the staff were always there to help. This is a lovely care centre. My mum was on the 1st floor and the staff
were marvellous with her.

Reply from Beverley Stubbs, Manager at Roseville Care Centre

It is always nice to hear positive feedback that our residents are supported well when we are caring for them.


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Review from Melanie S (Daughter of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptionally professional, caring and friendly staff.
Cannot praise everybody enough for how they looked after my mum.

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Review from M M (Husband of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service and care exceptional. I cannot believe that they have done more for my wife in one week than her past care home did in eleven months. My wife is much calmer and happier due to the staff being calm and caring towards her.

Reply from Avnish Bhakta, Managing Director at Roseville Care Centre

Many thanks for your positive review and kind words. We will do our utmost to keep your wife settled and happy, as well as connected to her loved ones, during a difficult time for all.


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Review from Christine B (Daughter-in-law of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the most caring environment we could have hoped for. The staff went above and beyond and our mum loved them all not an easy task. We are so grateful to know she spent her last weeks happy and cared for.

Reply from Avnish Bhakta, Managing Director at Roseville Care Centre

Many thanks for taking the time to leave us a lovely review, during what will be a really difficult time for you. We are saddened to hear of your loss but at least thankful that our team at Roseville were able to impact your mum and her loved ones in a positive way. We hope you continue to keep safe during these difficult times and circumstances.


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Current Review Score: 9.4 (9.423)

Overview of Review Score

The Review Score of 9.4 (9.423) out of 10 for Roseville Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Roseville Care Centre is calculated as follows: ( (125 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 154 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.631 Points relating to the number of positive Reviews for Roseville Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6. 13 Positive Reviews ÷ 20.6 = 0.631

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Kelly

Kelly Nicholson

Job Title: Care Home Manager

Joined: 2023

I have 32 years’ experience working in health and social care, I have completed various of training courses and succeed to my current career.
I have been a registered manager for 20 years
Managing Services and supporting Individuals with Learning Disability Mental Health Elderly and Dementia.
In 2005 I gained my Registered Managers Award.
I am extremely passionate about my role and thrive to ensure the people we are supporting receive the highest standard of care.


Joanne

Joanne Sewell

Job Title: Deputy Home Manager

Joined: 2012

I started my career path working in a solicitors at the age of 18 as office junior then in accounts after many years I decided I wanted to change career so went on to do home care, I had heard about Roseville as I had a friend who was a previous employer so applied as care assistant I started as a care assistant and eventually worked my way to a sensor, then asked to move on to the dementia Suite as senior after a couple of years working as senior I was promoted to unit manager I progressed my knowledge by doing as much training as I could. I completed my level 3 then went into do my level 5 as well as chaps after a while I moved back onto ground floor as unit manager and worked hard to gain a good bond with staff and residents. It has also been my desire to continue to develop in my career and I have recently been promoted to Deputy Home Manager at Roseville.


Stephanie

Stephanie Mohan

Job Title: Clinical Lead Deputy

Joined: 2024

I have always had a passion for nursing and have over 18years experience working in the care sector both private and NHS. I first started out working as a domiciliary support worker, then worked as a care assistant in a nursing home to which I then decided I wanted to complete my general nursing degree. I then went on to work in an acute setting working with dementia and elderly care patients as a health care assistant whilst completing my nursing degree. When qualified as a nurse I began working on a busy admissions unit caring for unwell adults with acute and chronic conditions, to then A&E, working my way up to clinical sister managing life threatening, acute and chronic illness’s. I have lots of skills which I have gained during my time as a nurse and completed several courses such as reading ECG’s, advanced life support, clinical skills and leadership and management. It was then I decided that I wanted to enhance my knowledge and skills and take on a more managerial role working as a clinical lead in a care home setting.
I am very passionate about my role and always strive to ensure that the residents/patients in my care receive the highest level of care and support. I also feel that it is essential to include families, gain trust and build good relationships so that person centered care can be achieved at its best.


Frequently Asked Questions about Roseville Care Centre

What types of Care is Roseville Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Roseville Care Centre provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Roseville Care Centre have?

There are 103 Single Rooms.

What are the Facilities & Services at Roseville Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Roseville Care Centre to the centre of Stockton-on-Tees?

3.4 mile(s) as the crow flies, distance by road may be significantly further.