Roseville Care Centre

Blair Avenue, Ingleby Barwick, Stockton-on-Tees TS17 5BL
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9.4 51 Reviews
  • Roseville Care Centre, Stockton-on-Tees
The outstanding design and internal features of this imposing Care Centre are only matched by the meticulous care and attention you will receive.

With five separate units, incorporating residential care (personal care) and with nursing registration, this really is a home for life.

The centre also offers care at a residential style for those living with a dementia or with related needs and there are extensive grounds and facilities.

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Care Provided by Roseville Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 103 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Steph Mohan (Clinical Lead - Acting Manager)
  • Admission Criteria
    • Admissions from Local Authorities, CHC, Fast Track teams, Brokerage teams
    • Ages 65+
  • Room Information
    • Single Rooms (103)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Roseville Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • All private fee's will be discussed with individual person

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction to visiting however please can visitors come between 20.00 and 08.00 respectfully be aware of the needs of residents for sleep and rest


  • Parking

  • Parking available at location


Roseville Care Centre Reviews (51)

Total of 51, showing 21-40
9.4

Roseville Care Centre has a Review Score of 9.4 (9.423) out of 10, based on 13 reviews in the last 2 years. Over all time Roseville Care Centre has 51 reviews.

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Review from J B (Son of Resident) published on 5 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Staff are lovely, really taken care of.

Reply from Avnish Bhakta, Managing Director at Roseville Care Centre

Thank you for taking the time out of your day to leave us a positive review. The staff will be happy to hear of your compliment.


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Review from Sarah S (Daughter of Resident) published on 23 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, although Mam was only there for a short time the care she received was amazing. Mam loved them all and we are all so grateful that her time in Roseville was a great experience, not only for Mam but the family and the support I received was amazing. She had just started to settle
and was looking forward to her time getting to know everyone. Unfortunately, she did not get to experience all the facilities and activities.

Reply from Avnish Bhakta, Managing Director at Roseville Care Centre

Thank you for taking the time to leave us positive feedback during a difficult time for you. The team will be pleased to hear that they were able to leave such a good impression in a short time.


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Review from Dawn R (Daughter of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very welcoming and caring. Nothing is too much trouble. All staff go that extra mile and I'm very impressed with the way they are taking care of my father.

Reply from Avnish Bhakta, Managing Director at Roseville Care Centre

Thank you for taking the time to leave us a positive review. Your kind words are most welcome during this difficult time for all and our team will continue to do its utmost to keep families connected to their loved ones and our residents.


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Review from A W (Daughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home, treat with dignity and respect. Clean environment and lovely staff.

Reply from Avnish Bhakta, Managing Director at Roseville Care Centre

Thank you for your positive review and kind words during a difficult time for all. Please do continue to stay connected with our team and we will do our utmost to help in any way that we can.


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Review from Carmel W (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely excellent in every regard. Roseville Care Centre have simply been amazing at caring for my dad. The staff are dedicated, caring and selfless. They go over and above in every aspect of caring for my dad.

Reply from Avnish Bhakta, Managing Director at Roseville Care Centre

Many thanks for your very kind words during what is a difficult time for our residents, their family and our staff too. They will be buoyed by your review and we will continue to strive to do our upmost to keep residents connected to their families, and their spirits up.


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Review from Deborah R (Daughter-in-law of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff in residential dementia care were fabulous, very professional and made my father in law feel at home. He really enjoyed his time doing different activities and especially the friend he made, one of the residents, he did a lot of chatting and activities with. My father in law contracted Covid
from the hospital, he was sent home to Roseville on end of life. The staff were so caring especially his carers.

Reply from Avnish Bhakta, Managing Director at Roseville Care Centre

Many thanks for taking the time to leave us a review and for your kind words during what will be a difficult time for you and your family. It will please the staff to hear of the difference they make on a continuous basis to our residents, whatever the individual circumstance.


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Review from Susan S (Daughter of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was taken to Roseville Care Centre in June 2020. The staff have been excellent with my dad and up to the end of life showed care and compassion to myself and my family at this very difficult time. Due to Covid restrictions obviously, we would have like to visit more but unable to do this. Thanks
to all the staff as all were brilliant.

Reply from Avnish Bhakta, Managing Director at Roseville Care Centre

Thank you for taking the time to leave us a kind review during a very difficult time for you personally. The team will be buoyed by your positive comments so it is very much appreciated.


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Review from Alison C (Daughter of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, 95% of the staff were fantastic. I do feel that more training is required when dealing with patients with specific needs who do not have dementia (ie) Parkinsons and their hallucinations. Agency staff were not satisfactory overall. This is meant as constructive criticism, not a complaint.
I repeat that 95% of the staff were fantastic.

Reply from Avnish Bhakta, Managing Director at Roseville Care Centre

Many thanks for your kind words and positive review during a difficult time for all. We will continue to do our utmost to support our residents and their families and welcome your constructive criticism, from which we can identify areas of improvement. I am certain our Senior Operations team will take that on board to see how we may improve upon that aspect of our care.


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Review from E C (Daughter of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my father received from all staff, especially on the nursing unit was outstanding. Staff showed respect, love and excellent care throughout the seven years of residence. This was especially so during Fathers final days. Staff were compassionate and sympathetic to us as a family leading up to
and during Fathers passing. I cannot thank the staff enough for their care to my father and family during very difficult times.

Reply from Avnish Bhakta, Managing Director at Roseville Care Centre

We are very sorry to hear of your loss but thank you for your positive review and kind words during what will be a very difficult time for you. The team will be pleased to hear that they have been able to make a difference over the last seven years to your father and his family. We hope you continue to keep safe during the current pandemic.


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Review from Alison D (Daughter of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in the care home for over 2 years now as he suffers from dementia. From the moment he arrived the care he has received from every member of staff has been excellent. He is treated with respect and his carers treat him like he is family. His every need is met with kindness
and consideration. He is very content which reassures us as a family. The management of the home is excellent especially now through the current difficult times.

Reply from Margaret Roe, Senior Operations Manager at Roseville Care Centre

Many thanks for taking the time out of your busy day to leave our team such a positive and kind review. They will be pleased to hear their efforts have resulted in a wonderful experience for your father, yourself and other family members.


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Review from Kate I (Daughter of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring team. The team are working in very difficult times, but nothing seems to be any trouble to them in the care they give to the residents. My Mum needs nursing care and the detail and attention Mum is receiving are excellent. I feel well informed about Mum's progress and needs.
Thank you all for your dedication and care.

Reply from Margaret Roe, Senior Operations Manager at Roseville Care Centre

Thank you for your positive review and kind words during a difficult time for our residents, families and team alike. Please continue to keep safe and contact us should you need anything at all - we will do our utmost to try to assist.


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Review from L M (Daughter of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault any of the care and facilities at Roseville despite my mother being reluctant to in, they have persevered and made her most welcome. They have gone above and beyond to make her so comfortable as possible especially in her final days. All the family have been here for the last few days
and they can't do enough for us. Tea, coffee, food, extra chairs, literally nothing has been too much despite their workload. The staff are exceptional, dressing up and always cheerful. It is a wonderful atmosphere even in the darkest of times.

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Review from Ian H (Son of Resident) published on 29 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to the home because of medical issues related to vascular dementia, it was a very challenging time for all family members. Roseville provided a reassuringly high level of care via dedicated staff who were well trained in both elderly care and in particular dementia care. All the staff
were friendly and welcoming to all visitors. My mother's room was comfortable and homely. Sadly my mother's health gradually deteriorated because of the dementia, but the staff explored every avenue to ensure she was comfortable. I would like to express our thanks to all the wonderful staff. Roseville is an excellent Care Home.

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Review from June R (Sister of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care given to my sister on the dementia ward. When she was on the nursing ward the care and dignity she was shown was exceptional. I wish to express my heartfelt thanks to all the staff

Reply from paul smith, Admin Manager at Roseville Care Centre

Thank you for your review. All reviews good or others help us to improve our services


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Review from Stephen M (Son of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to take this opportunity to thank all the staff who cared for Mum. They were amazing and so compassionate and caring, giving the family so much support at this sad time.

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Review from Martin H (Son of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was only with Roseville for 9 months, her care was outstanding. The staff always went above and beyond their roles. I always felt that they took a personal interest and care in my mother. I could never thank them enough, right up until Mum passed away. Even the Manager took great
interest in her. I feel lucky that I chose this care home for Mum.

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Review from Maureen L (Daughter of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last ten months of her life on the nursing unit at Roseville. Mum received the very best of care from every member of staff who engaged with her, and she was treated at all times with dignity and understanding.
I cannot fault any aspect of Roseville, it was always clean, friendly
and extremely welcoming, and when mum called it her home a couple of months before she passed away my sister and I knew we had made a good choice.

Reply from Paul Smith, Admin Manager at Roseville Care Centre

Thank you for your review. Reviews help us to understand customer needs and to improve our service.


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Review from Robert C (Partner of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at all times showed a truly personal, respectful and loving approach to ensure my partner received the best quality of care. From nurses and carers to activity coordinators and cleaners every member of staff went above and beyond to ensure her quality of life was enhanced. I truly appreciated
the help and support given to my partner and myself over the past 18 months.

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Review from I S (Resident) assisted by family/friend published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Lovely staff, lots going on. Get my hair done weekly. Girls go shopping for me. Have a laugh and giggle with the staff and people on my floor. Enjoy bingo and coffee morning. Ove it here.

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Review from Helen I (Daughter of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and thoughtful of my mother's needs. The room although sparse is clean and tidy. Always staff available to help when needed.

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Current Review Score: 9.4 (9.423)

Overview of Review Score

The Review Score of 9.4 (9.423) out of 10 for Roseville Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Roseville Care Centre is calculated as follows: ( (125 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 154 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.631 Points relating to the number of positive Reviews for Roseville Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6. 13 Positive Reviews ÷ 20.6 = 0.631

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Kelly

Kelly Nicholson

Job Title: Care Home Manager

Joined: 2023

I have 32 years’ experience working in health and social care, I have completed various of training courses and succeed to my current career.
I have been a registered manager for 20 years
Managing Services and supporting Individuals with Learning Disability Mental Health Elderly and Dementia.
In 2005 I gained my Registered Managers Award.
I am extremely passionate about my role and thrive to ensure the people we are supporting receive the highest standard of care.


Joanne

Joanne Sewell

Job Title: Deputy Home Manager

Joined: 2012

I started my career path working in a solicitors at the age of 18 as office junior then in accounts after many years I decided I wanted to change career so went on to do home care, I had heard about Roseville as I had a friend who was a previous employer so applied as care assistant I started as a care assistant and eventually worked my way to a sensor, then asked to move on to the dementia Suite as senior after a couple of years working as senior I was promoted to unit manager I progressed my knowledge by doing as much training as I could. I completed my level 3 then went into do my level 5 as well as chaps after a while I moved back onto ground floor as unit manager and worked hard to gain a good bond with staff and residents. It has also been my desire to continue to develop in my career and I have recently been promoted to Deputy Home Manager at Roseville.


Stephanie

Stephanie Mohan

Job Title: Clinical Lead Deputy

Joined: 2024

I have always had a passion for nursing and have over 18years experience working in the care sector both private and NHS. I first started out working as a domiciliary support worker, then worked as a care assistant in a nursing home to which I then decided I wanted to complete my general nursing degree. I then went on to work in an acute setting working with dementia and elderly care patients as a health care assistant whilst completing my nursing degree. When qualified as a nurse I began working on a busy admissions unit caring for unwell adults with acute and chronic conditions, to then A&E, working my way up to clinical sister managing life threatening, acute and chronic illness’s. I have lots of skills which I have gained during my time as a nurse and completed several courses such as reading ECG’s, advanced life support, clinical skills and leadership and management. It was then I decided that I wanted to enhance my knowledge and skills and take on a more managerial role working as a clinical lead in a care home setting.
I am very passionate about my role and always strive to ensure that the residents/patients in my care receive the highest level of care and support. I also feel that it is essential to include families, gain trust and build good relationships so that person centered care can be achieved at its best.