Review from V C (Daughter of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience

We're pleased with the care our relatives have received especially during the trying time of covid restrictions. Can't wait until the testing for the double-jabbed visitor is ended!

Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Lodge Care Home. We are delighted at how satisfied you are with the exceptional level of care our highly trained staff team deliver daily, giving you and your family peace of mind. Best wishes Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Sister of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience

Caring, supportive of residents and family/friends.

Reply from Ryan Farrelly, Marketing Assistant at Acacia Lodge Care Home - Avery Healthcare

Thank you for reviewing Acacia Lodge Care Home and for your amazing 5-star review. Our staff team go above and beyond the standards daily to deliver an exceptional level of care whilst creating a fun and loving community for all residents. Best Wishes, Ryan.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rita K (Daughter of Resident) published on 2 August 2021
Submitted via Website • Report

Overall Experience

Have been very pleased with the service provided by all the Acacia staff. Have found them to be very friendly, caring, professional when looking after my father, as well as being very respectful. I sing their praises all the time. The manager and her team do an excellent job of running the care home.

Cannot thank them enough. My father would not be here without their support.

Reply from Joanna Roberts, Home Manager at Acacia Lodge Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Lodge and for your amazing 5-star ratings. Your very kind comments are truly invaluable to us, it is very much appreciated and will be relayed to all our staff. It is a pleasure to care for your father and have him as part of our care community. We are delighted to hear how well he has settled in. Best Wishes, Joanna.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara M (Friend of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience

I have always found the home and care given the utmost consideration. The environment is most pleasant, and the staff friendly and helpful. The care of the surroundings eg garden is of a high standard.

Reply from Ryan Farrelly, Marketing Assistant at Acacia Lodge Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Lodge Care Home. Our highly trained staff team go above the standards to deliver an exceptional level of care whilst creating a loving care community that our residents live within. We are delighted to hear how satisfied you are with our home and we look forward to seeing you next time you visit. Best Wishes, Ryan.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise H (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience

My father has been at Acacia Lodge for over 6 years. Within the 6 years, he has been cared for, loved, and kept safe by both the management team and all of the various teams of staff who work at Acacia. Whether the teams are the carers, activities, housekeeping and laundry, administration, maintenance,

and of course the second to none restaurant-quality food and service team who are all supported by the excellent management structure, helps to make why Acacia Lodge remains to be the best care provider and care home within the area. The whole world is currently suffering due to the pandemic but Acacia Lodge has kept my Dad safe and well throughout these trying times.

Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Lodge Care Home and for your amazing 5-star ratings. Our highly trained staff team go above the standards daily to provide exceptional standards of care and support for all residents and their loved ones. It is a true pleasure to have your father stay with us as part of our loving care community at Acacia Lodge. The very talented culinary produce the finest meals with plenty of tasty and nutritious choices across each mealtime, I am so pleased that your father is enjoying the food. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pamela G (Niece of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience

When visiting my Aunty, the staff are very helpful and friendly and will deal with any questions in a professional way.

Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Lodge Care Home. Our highly trained staff team go above and beyond the standards each day to provide a safe, loving care community for all residents, even during challenging times such as the Covid pandemic. Now that the government restrictions are beginning to ease, we look forward to welcoming you back to our home for regular safe visiting. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A E (Son of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience

Great care and really do look after Mum.

Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Lodge Care Home. Our highly trained staff team go above and beyond each day to provide a safe, warm and welcoming environment, whilst delivering exceptional support and care to all our residents. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N W (Friend of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience

Cleanliness of facilities excellent. No complaints from the resident as regards to care, food, and entertainment when possible. Staff extremely friendly, courteous, and helpful.

Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Lodge Care Home. Your feedback is truly invaluable to us and our highly trained staff team who do a fantastic job at creating a warm and welcoming environment for all our residents and their loved ones. Residents are spoilt for choice with our talented culinary team offering the finest meals at each mealtime, we are so pleased your friend enjoys the food and activities on offer. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn D (Niece of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience

Impressed with the care my uncle receives and the cleanliness of the home. The food also is good. My uncle asked for certain foods and they gave him some of them.

Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Lodge Care Home. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily, to deliver exceptional standards of care to all our residents, whose well-being is our primary focus. Residents are spoilt for choice with our talented culinary team offering the finest meals at each mealtime, we are so pleased your uncle is enjoying the food. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine B (Niece of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience

Overall Acacia Lodge Care Home is of a very high standard ie care, food, treated with dignity, and clean and tidy.

Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Lodge Care Home. Your feedback is truly invaluable to us and our staff team, who go above and beyond the standards each day to provide a safe, loving care community for all residents, even during challenging times such as the Covid pandemic. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine R (Friend of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience

Staff at Acacia Lodge are friendly and very helpful. My friend likes her room and is very satisfied apart from not liking the food very much.

Reply from Ryan Farrelly, Marketing Assistant at Acacia Lodge Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Lodge Care Home. We are delighted to hear how satisfied you are with the standard of care your friend is receiving here at Acacia Lodge. Our talented culinary team work closely with our residents to meet their dietary needs by creating a nutritious menu and are also open to new suggestions for recipes they may not have yet served. It would be great for your friend to speak to a member of our team about her specific tastes as we would be delighted to accommodate this. Best Wishes, Ryan.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andy S (Son of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience

Acacia Lodge has always been exceptional in caring for my mum over the past few years. The staff are fantastic and the challenges they have faced and overcome in the last twelve months have been enormous. A big thank you and well done.

Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Lodge Care Home. Your feedback is truly invaluable to us and our staff team, who go above and beyond the standards each day to provide an exceptional level of care, whilst creating a loving care community for all our residents. The well-being of our residents is always our top priority, even more so during the pandemic, we recognise how important it is for our residents and their loved ones to be connected and therefore during such difficult times our highly trained team have successfully been adaptable to provide services that enable this. It is a true pleasure to have your mother stay with us. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara R (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience

When my mother first moved into this home I was very worried for her, all the stories you hear, but Acacia Lodge proved that not all care homes are bad. The staff have been brilliant looking after my mam and putting the family at ease. Always ready to answer your questions and any queries. The food

and accommodation is perfect. They have protected her 100% through this bad time of covid. Would highly recommend Acacia Lodge.

Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Lodge Care Home and for your kind feedback. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily, to deliver exceptional standards of care to all our residents. We appreciate that this has been a difficult time for everyone, with the safety of our residents, their loved ones and staff has being our priority, meaning that we have strictly followed the Government guidelines and our own stringent hygiene routines. We are delighted to welcome you back into our home for more regular safe visits now restrictions have eased. Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John B (Son of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience

The home is run very professionally, and the staff are lovely with my mum. It's lovely to be able to see Mum now, she has come on leaps and bound since coming to Acacia Lodge. We are very pleased, so thank you.

Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Lodge Care Home and for your kind feedback. Our highly trained staff team go over and above the standards, to ensure that all our residents receive an excellent level of care. We are delighted to hear that your mother has soon settled into the loving community that we create. It is a true pleasure to have her stay with us. Best wishes Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan G (Daughter of Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience

My Dad came to your home last May after a 'stint' in hospital. He was not at his best, but I am happy to say he seems generally content, well-groomed and anything we request is usually always followed through for him. My siblings and myself are very satisfied with his care due to your staff's dedication

and patience. Visited Dad at 'Pod' last week. Great experience! So much easier to see Dad and to communicate. Overall very satisfied with Acacia's service and can't wait to meet all the staff and explore the home's facilities when such times allow. Thank you all so much for your care.

Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Lodge Care Home. We are delighted to hear how satisfied you are with our home and the exceptional level of care that your father has received. We are pleased to welcome you back into our home for safe visiting now that restrictions have eased and are glad to hear that you enjoyed the newly built visitors pod. Best wishes Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeanne D (Daughter of Resident) published on 17 April 2021
Submitted via Website • Report

Overall Experience

Visit today to see Dad was lovely in the pod, lovely and clean, safe and easy process. Not seen dad for a few months because of COVID but he looks well looked after. Thank you to all the staff that care and to one member of staff in particular for making the visit possible.

Reply from Ryan Farrelly, Marketing Assistant at Acacia Lodge Care Home - Avery Healthcare

Thank you for reviewing Acacia Lodge Care Home. We are so delighted to welcome you back into our home for safe visiting and are happy to hear you enjoyed our newly built visiting pod.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C A (Son of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience

Very nice, friendly.

Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Lodge Care Home. Your feedback is truly invaluable to us and our staff team, who go over and above the standards to ensure all our residents receive an exceptional level of care.
Best wishes, Rachel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from William Henry R (Son of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience

Mum moved into Acacia Lodge in September 2020, when she was 102 years old. She settled in very quickly, who wouldn't! The surroundings are lovely and the staff are first class. On every level, we have found her care to be extremely good. She celebrated her 103rd birthday in October, and the staff threw

a wonderful party for her. To be honest, she is treated like a queen, nothing is too much trouble and she is extremely happy.

Reply from Rachel Aran, Marketing Administrator at Acacia Lodge Care Home - Avery Healthcare

Thank you for taking the time to review Acacia Lodge Care Home and for your lovely feedback. Your kind words are truly invaluable. Our staff team are delighted to hear how satisfied you are with our home, and how quickly your mother settled into the loving community that we create. Best wishes Rachel

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Son of Resident) published on 17 March 2020
Submitted via Website • Report

Overall Experience

My father moved in here in June last year. Despite his fear of being in a care home he settled in very quickly and initially joined in the wide variety of activities that the staff provide. As his dementia progressed he lashed out a few times at people, nevertheless the staff’s attitude was always “what

is upsetting him?” and “what helps?”. This is indicative of the total focus that staff have on improving their residents lives, day to day. I have been deeply impressed by the care, compassion and professionalism that every member of staff have shown my father, and other residents.
He passed away recently and, despite this being a sad time, going to the home to collect his belongings was made easier by the kindness of staff and other relatives who knew my dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin C (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been in Acacia Lodge for over 3 years and I have been delighted with the care she has received. The facilities are excellent. All the staff know my mother really well and make sure that she is very well cared for. If they have any concerns I am contacted promptly. I would certainly recommend

this care home to others. Thank you for everything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Acacia Lodge Care Home - Avery Healthcare

Care Provided by Acacia Lodge Care Home - Avery Healthcare

Good to Know

Funding & Fees Guide for Acacia Lodge Care Home - Avery Healthcare

Facilities