Dalton Court Care Home

Europe Way, Cockermouth CA13 0RJ
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7.9 15 Reviews
  • Dalton Court Care Home, Cockermouth
Located in Cockermouth, Dalton Court Care Home is a purpose-built care home providing a friendly and companionable place to live for people requiring general or specialist dementia nursing care.

Staff put individuals at the centre of everything they do and pride themselves on offering the highest standards of person-centred care, within a safe, comfortable and homely environment. This includes a range of spacious communal areas and a fully-enclosed garden for people to enjoy.

The friendly and experienced staff team include dedicated activities co-ordinators, who develop individual activity schedules tailored to the personal lives and interests of the people in their care. They also understand the importance of community involvement and encourage residents to remain active members of the local community.

Regular day trips are arranged and a range of entertainment organisations are regularly invited into the home to provide activities for residents.

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Care Provided by Dalton Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sonia Norris (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Dalton Court Care Home Reviews (15)

7.9

Dalton Court Care Home has a Review Score of 7.9 (7.883) out of 10, based on 1 reviews in the last 2 years. Over all time Dalton Court Care Home has 15 reviews.

Overall Experience

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Date Published

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Review from Tony Y (Husband of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to Dalton Court Care Home in March 24. Daphne had lost all mobility and found it difficult to communicate. All staff treated Daphne with love and kindness, with care and compassion.
Whenever we visited we always received a friendly greeting. Staff were willing and able to inform
us of Daphne's condition and they extended the same kindness to ourselves. My wife died on 29th June and the nurses have my grateful thanks for giving me time to say goodbye before they carried out their professional duties. I have no hesitation in recommending Dalton Court to any potential patients.

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Review from L D (Wife of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had a very very bad experience in the home before he was transferred to this one which caused him to be neglected and made his dementia more rapid in progress. Obviously, this caused me and my family a lot of stress and worry. So Dalton Court has made up for a horrendous experience and is
caring and professional. Can't praise and thank them enough. Thank you. Wonderful, Dalton Court staff.

Reply from Sonia Norris, Registered Manager at Dalton Court Care Home

Thank you for taking the time to leave us a review. Our aim here at Dalton Court is always to ensure our residents are as independent, comfortable and happy as possible within our home and it’s always fantastic to hear that this aim has been met. The team here at Dalton Court are pleased that your husband is feeling well-supported and that you and your family are happy with his care.


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Review from Margaret B (Wife of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care given to my husband and our family when we visited. We were made to feel at home and could see how he kept comfortable and kept his dignity till the end of his life.

Reply from Daniel Cleough, Home Manager at Dalton Court Care Home

Thank you for your feedback in relation to Dalton Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from L E (Partner of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All staff - nursing, carers, admin and housekeeping staff - work hard to provide a caring, safe environment for their residents. They are keen to improve the service if possible.

Reply from Daniel Cleough, Home Manager at Dalton Court Care Home

Thank you for your feedback in relation to Dalton Court Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Elizabeth L (Mother of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just glad she's in this home and looked after. It's the tops, she is settled and just as she can't talk she seems settled in with a group of good carers.

Reply from Daniel Cleough, Home Manager at Dalton Court Care Home

Thank you for your feedback in relation to Dalton Court Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Maxine M (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care of Dad has been excellent. The family has been looked after with the same care and kindness. Nothing has been too much trouble. Dad has been checked regularly, his personal care has been great and carried out with sensitivity and dignity.
All the staff have been wonderful.
I can't thank the staff
enough.
The family has been informed of any changes to Dad's condition and we've been able to be here and ask anything; being kept informed. The staff have kept our spirits up at a really difficult time.

Reply from Daniel Cleough, Home Manager at Dalton Court Care Home

Thank you for your feedback in relation to Dalton Court Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Brenda C (Wife of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so relieved and impressed by the good-humoured patience of almost every staff member, from housekeeping to nursing and their concern to acknowledge individual personalities and needs. My husband's personal name is always used and references to his past life are understood. He is never pressurised
to do things, if he is in a mood to resist; a smiling face and gentle encouragement achieves wonders.


After almost 9 months, my heart is still warmed by the affectionate atmosphere created by the staff and the attractive environment. Would there be more staff, and thereby even more proactive one to one interaction.


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Review from Eric H (Wife of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very reluctant at first to use Dalton Court Care Home. I was wrong in my initial assessment. It has proven to be an excellent choice of care for my wife.

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Review from Brian C (Brother of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my brothers stay at Dalton Court I am pleased and delighted to report that the care and accommodation that he has received to be exemplary. The facilities provided are excellent and the communal lounge and family visiting rooms are always spotless, tidy and inviting. The garden is well kept and
offers a relaxed atmosphere where patients and visitors are able to enjoy the fresh air together. The menu provided offers a range of choices and the food always looks appetising and well prepared. Above all, the courtesy afforded by all members of the staff, ranging from the management, nurses and care assistants is absolutely first class

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Review from Janice Q (Daughter of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident of Dalton Court for 10 months before he died on the 3rd of September 2016. During his residency, he was well cared for by friendly, caring staff in a very pleasant, clean room with a lovely view. Management and staff were approachable and incredibly professional.
During my
father's end of life care my husband and I virtually moved into the home for 3 nights/4 days and apart from being looked after ourselves - food and drink etc - we witnessed first hand the exceptional care and medical care he received during his last days which was a great comfort.
The family feel that Dalton Court and all it's staff should be recognised for the outstanding care provided for my father.

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Review from F H (Son of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was resident at Dalton Court Care Home from May 2015 until he passed away in August 2016. The care he received from the staff was excellent. He could at times be difficult to deal with as he had zero patience and my late mother spoiled him by giving him his own way. Staff at Dalton Court Care
Home won him over and he would say himself how wonderful they all were. In his later months, he needed nursing care and Dalton Court Care Home were able to provide this. We could not have looked after him at home or given him the care they did. Excellent.

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Review from Lynn H (Wife of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

. Staff great.
. Rooms like a hotel.

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Review from Shan T (Son of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Dalton Court has excellent staff and that my father couldn't be looked after better. Also the person on the front desk is always so cheerful.

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Review from E T (Relative of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy.

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Review from Elizabeth L (Mother of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm and welcome arrival . All staff much improved.

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Current Review Score: 7.9 (7.883)

Overview of Review Score

The Review Score of 7.9 (7.883) out of 10 for Dalton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Dalton Court Care Home is calculated as follows: ( (8 Excellents x 5) + (2 Goods x 4) ) ÷ 10 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.083 Points relating to the number of positive Reviews for Dalton Court Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 1 Positive Reviews ÷ 12 = 0.083

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Dalton Court Care Home

What types of Care is Dalton Court Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dalton Court Care Home provide?

Palliative Care & Day Care are other types of care provided.

How many Rooms does Dalton Court Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Dalton Court Care Home?

Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dalton Court Care Home to the centre of Cockermouth?

0.7 mile(s) as the crow flies, distance by road may be significantly further.