Chestnut Lodge

166 Hendford Hill, Yeovil BA20 2RG
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9.7 23 Reviews
  • Chestnut Lodge, Yeovil
Chestnut Lodge in Yeovil gives people a friendly and supportive home with high quality care.

Experienced staff ensure residents have as much control over their own lives as possible.

Nutritious meals that meet residents' dietary requirements and tastes are prepared at the care home.   

The care home welcomes regular visits from residents' family and friends.

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Care Provided by Chestnut Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Day Care
  • End of Life Care

Good to Know

  • Person in charge
  • Graham Oakes (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Chestnut Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,135 – £1,710
    • Self-Funded Nursing Care £1,135 – £1,710
    • Self-Funded Nursing Dementia Care £1,135 – £1,710
  • (these prices are only a guideline, please contact Chestnut Lodge to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Residents Internet Access
  • Television point in own room
  • Visiting

  • 24hrs


  • Parking

  • Parking On-Site


Chestnut Lodge Reviews (23)

Total of 23, showing 1-20
9.7

Chestnut Lodge has a Review Score of 9.7 (9.745) out of 10, based on 23 reviews in the last 2 years. Over all time Chestnut Lodge has 23 reviews.

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Review from Chris B (Son of Resident) published on 24 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Chestnut Lodge from March 2024 until his death in February 2024. Throughout his time here he was treated with respect and understanding, and the care he was shown, often in challenging circumstances due to his worsening dementia, was exemplary. My family and I were very regular
visitors - between us we were there around 4 times a week, often more - and we got to know the wonderful carers and nursing staff well, and were able to observe first-hand the care he was given. The highly experienced senior management team inspired confidence, and showed great compassion throughout his stay. We are hugely grateful for the care and professionalism shown by the wonderful team there, who go above and beyond, in challenging circumstances, to look after the residents.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your very positive feedback.It was a pleasure looking after your father and I pleased you felt the care he received was exemplary. He took a while to settle but did. We had many interesting chats about his time in business.I am pleased we were able to support you all.


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Review from G S (Daughter of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time my mum, who is very young with early onset Alzheimer's, has stayed in a care home for respite. The staff have been truly wonderful from start to finish and made my mum feel comfortable and safe and she really enjoyed her stay. This also helped ease my own sense of anxiety about leaving
her. Thank you so much for looking after her so well.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your comments.It was a pleasure looking after your mum and we look forward to seeing her again soon.


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Review from J J (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited different times of the day - always clean and welcoming. My mum is not encouraged to use a walking stick which she went in with and hospital advised. I understand it's now lost/gone missing. A secure post box into the office would be a great help as I pay the bill by cheque, having to
get staff to put it into the office each time. Never has her hearing aids in, it's hard I know but she needs them and I just got new ones in December at £500 because the last home lost hers. Overall - great place on hygiene, food (I think), staff but a lot of money each week for things not to be getting 100%.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your kind words about the home. When you next visit, please either speak to me or one of the nurses so we can update on your mother's care needs, mobility, hearing, etc. We have at least two nurses working every day and I'm here Monday to Friday. Our receptionist can assist you to set up a Direct Debit to make your life easier. Thank you for your suggestion of a secure post box into our reception, we will look into that. I will pass on your praise for the domestic and care teams.


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Review from Carol W (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Chestnut Lodge looked after my mother from April 2023 until her death in December 2024. I can not praise them enough for the care that they provided for my mother or the great dignity with which she was treated as her dementia became worse toward the end of her life. Everyone at Chestnut
lodge treated her with care, compassion and respect. On behalf of my family and myself I would like to thank them all for providing her with a safe and comfortable home for the past two years.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your kind comments. Your mother settled in quickly to become a part of the Chestnut Family. Personally, I enjoyed our daily chats and tales of her childhood. Looking after your mother was a pleasure.


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Review from P H (Son of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to move our mum into a nursing home was very difficult for our family, but from the very first visit to view Chestnut Lodge, we knew we had found the right home where she would be taken care of. We were immediately told not to worry and that they would take care of our mum, and from then
onwards the whole team at Chestnut Lodge provided the most unbelievable love, care and support not only to my mum, but to our entire family. From the amazing carers to the excellent nursing staff and the thoughtful and considerate management team they showed such a high level of care that we all felt looked after and part of their family and we can never thank them enough. We cannot speak highly enough about the entire Chestnut Lodge family and would not hesitate to recommend them.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you so much for your kind words that I have passed on to the team. It was a pleasure looking after your mother and getting to know your family. I am pleased we were able to support you all.


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Review from Les T (Husband of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was hard when my wife went into permanent care. I visited her every day at different times to watch her and how she related to being in care and how the staff performed. It was wonderful to see the care they gave, not only to her but to all the residents. I am well pleased with the home she is in
and would recommend it to others.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your review of Chestnut Lodge. It is a pleasure assisting you in caring for your view. I am pleased that you are reassured about the care we provide to your wife and that you feel able to recommend us to others.


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Review from G H (Husband of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chestnut Lodge is a very efficient and organised nursing home. The staff have given my wife every respect and dignity during her 11 months at the home. The well trained staff have also been of great help to me during very difficult times which is greatly appreciated.
I would definitely recommend this
nursing home.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your review. It has been and remains a pleasure caring for your wife. You are both part of the Chestnut family.


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Review from S K (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and considerate. Mum is being well cared for.

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Review from K B (Daughter of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my Mother for the first time in your care home was a very pleasant experience. The staff were very friendly and welcoming and very caring towards my Mum.

Reply from James Marchant, Operations Manager at Chestnut Lodge

Thank you for taking the time to write a review. Your kind words are very much appreciated and I will pass them on to the team.


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Review from Linda M (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A big thank you for organising such a wonderful birthday celebration for my mother and for making her and the family feel so special.
It's comforting to know that she is in safe hands when we can't be with her as we live so far away.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your review. We always aim to make our residents' lives as happy as they can be and having her family around her for her birthday was an opportunity to do that. She is a special lady and deserves such a happy day.


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Review from K L (Wife of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time my husband went to stay at a care home. I could not fault the home, staff, or overall experience.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your feedback. It was a pleasure having your husband stay here on a short break. We look forward to seeing him again.


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Review from Elizabeth K (Daughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chestnut Lodge has been a wonderful find for my father. Prior to moving in at the beginning of March, he had stayed in 2 other care homes where he was very unsettled and the homes were not able to manage him. From the moment that he arrived at Chestnut Lodge, we were reassured by staff that he would
settle and that they would be able to cope with his anxieties, confusion, and outbursts. This was something that we were not sure we would ever get to hear. True to their word, the manager and his wonderful caring team have allowed my father the time to settle in and they in turn have made great efforts to get to know him and understand his specific needs. This has been a very difficult journey for my father and the rest of the family but the incredible staff have made this easier for us all. We are so grateful for everything that you are doing for him, nothing is too much trouble and we know that he is now in the very best hands. Thank you from us all.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your review. Your father needed somewhere he could settle and I am pleased that the Chestnut Lodge is that place. The staff here really are incredible and improve every day. Living with dementia can be scary for that individual but often it is the loved ones who struggle the most. The love you and your family openly give your dad makes his life better and our lives easier.


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Review from N S (Granddaughter of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my grandmother for her birthday the staff was so friendly allowing us to use the lounge privately for celebrations for the family. Tea and coffee were supplied to use and popping in to check we were ok.
Staff were always engaging with Nan so lovely to see her happy here.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your feedback which is always welcome. It was clear that your Nan enjoyed her birthday, especially as some family members had traveled long distances to be with her. We enjoy looking after her and look forward to future visits from all your family & friends.


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Review from Jane D (Daughter of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time I walked into Chestnut Lodge. I knew it was a special place. I had a warm welcome from the staff and they were helpful. Always offered a cup of tea. No questions seem too silly to ask. Given time to look around. Wow, it's a beautiful clean home. The food looked delicious. Just where you
need your loved ones to be cared for with care love fun and dignity.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you. It is a pleasure looking after your Father and I am pleased with your feedback, which I will pass on to the team. Chestnut Lodge is a special place and I think you summed it up - care, love, fun, and dignity.


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Review from C H (Niece of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such kind, caring staff who genuinely care. Staff always ready to listen and reassure family. Good-sized rooms. I have seen many homes in my professional career and Chestnut Lodge is the only one I would recommend and also be happy to have a relative in. Fully supported through the end-of-life process.
Thank you so much.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you so much for those kind words - my staff will really appreciate that.


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Review from Valerie P (Wife of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Chestnut Lodge Care Home to be the most loving and caring home whilst my husband resided there. I couldn't fault in any way. The staff were wonderful, caring and showed tenderness and love to all the residents whilst doing a very exhausting job and I applaud them. We could not do without them.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your review. It was a pleasure looking after your husband and all the staff really miss him.
Thank you for your kind words.


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Review from Vince T (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From his arrival, he has been supported in a way that suits his needs. He can be a little complicated but all staff understand how to support him.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your review.
He has settled well into the home, making friends with other residents and the staff. It is a pleasure supporting him.


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Review from S B (Stepdaughter of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chestnut Lodge has been amazing from my first call to see if respite was a possibility, to my first visit to see the care home. The staff are all very welcoming, making the move go like clockwork.
Staff have been very accommodating with extending the respite period from one week to now three weeks
due to unforeseen circumstances.
We as a family are very appreciative of all that the care home has done for us as a family at a difficult time.
We are very pleased with the care on offer. Thank you all.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your kind words.
We know how stressful admission, including for short stays, to a care home can be for both the resident but also their carers.
I am pleased our efforts helped reduce your stress.


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Review from Allan M (Son of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chestnut Lodge cared for my Dad for the last six months of his life as his mobility and memory declined. He became a resident shortly after it opened in April 2023 as his needs could no longer be met by his previous home.
I found the manager and deputy manager to be very experienced and the nursing
and other staff genuinely caring and attentive. When I was not able to visit, they kept me regularly informed. The building, rooms and facilities are high quality.
I am very grateful for the care my Dad received and would recommend this home to any other families whose loved one requires a similar level of care.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for the review.
It was genuinely a privilege to look after your father who was a remarkable man.


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Review from John G (Husband of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife entered the lodge with Parkinson's disease and dementia. From the start she was treated with the utmost kindness by all the staff. Her eating and drinking was problematic and every effort was made to entice her to have snacks rather than set meals. She remained content and cared for till the
very end.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your kind words. It was a pleasure looking after your lovely wife and, although she was not with us for very long, I know she is missed by the entire team at Chestnut Lodge.


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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Chestnut Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Chestnut Lodge is calculated as follows: ( (208 Excellents x 5) + (57 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 271 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chestnut Lodge is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Graham

Graham Oakes

Job Title: Home Manager

Joined: 2022

Graham trained as an RGN at Yeovil Hospital and later managed care homes and domiciliary care companies. He has almost 40 years of experience since leaving the NHS.


His passion is dementia care and was excited to be given the opportunity to open a new care home in his hometown, Yeovil, providing quality care for older people living with dementia.


Frequently Asked Questions about Chestnut Lodge

What types of Care is Chestnut Lodge registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chestnut Lodge provide?

Day Care & End of Life Care are other types of care provided.

How many Rooms does Chestnut Lodge have?

There are 38 Single Rooms.

What are the Facilities & Services at Chestnut Lodge?

Lift, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chestnut Lodge to the centre of Yeovil?

0.7 mile(s) as the crow flies, distance by road may be significantly further.