Chestnut Lodge

166 Hendford Hill, Yeovil BA20 2RG
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9.7 23 Reviews
  • Chestnut Lodge, Yeovil
Chestnut Lodge in Yeovil gives people a friendly and supportive home with high quality care.

Experienced staff ensure residents have as much control over their own lives as possible.

Nutritious meals that meet residents' dietary requirements and tastes are prepared at the care home.   

The care home welcomes regular visits from residents' family and friends.

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Care Provided by Chestnut Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Day Care
  • End of Life Care

Good to Know

  • Person in charge
  • Graham Oakes (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Chestnut Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,135 – £1,710
    • Self-Funded Nursing Care £1,135 – £1,710
    • Self-Funded Nursing Dementia Care £1,135 – £1,710
  • (these prices are only a guideline, please contact Chestnut Lodge to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Residents Internet Access
  • Television point in own room
  • Visiting

  • 24hrs


  • Parking

  • Parking On-Site


Chestnut Lodge Reviews (23)

Total of 23, showing 21-23
9.7

Chestnut Lodge has a Review Score of 9.7 (9.745) out of 10, based on 23 reviews in the last 2 years. Over all time Chestnut Lodge has 23 reviews.

Overall Experience

  • 19
  • 4
  • 0
  • 0
  • 0

Date Published

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13
23
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Review from George C (Husband of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been struggling to care for my wife. Within 24 hours of contacting Chestnut Lodge, initially for respite, she was a resident, but I think permanent care. The short time she has been there, I cannot fault the staff or the facilities.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your review. We are pleased that we could help you and your wife. It is a pleasure looking after her.


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Review from Steve N (Grandson of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was told that my Grandad was going into a home I was worried as I knew he wouldn't want to do it. I thought he might be sad, missing his family and especially his wife, but Chestnut Lodge has been a revelation. They really look after him and care. Far from being sad he has settled in and appears
brighter and happier than he has been for ages. I put off visiting him for a few weeks, but when I did I was surprised by how nice it was - and it didn't smell. The food looks good and he is putting on weight. He has a nice room including his own shower. The staff also try to entertain all the residents, including trips to the pub next door! Sadly, it's getting harder to talk to my grandad about things that are going on, he used to be really interested in current affairs, but he is happy in his new home. It would be wrong to name any particular member of staff as they are all good. If you are faced with finding a home for a loved one then I recommend you look round Chestnut Lodge.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

Thank you for your review. It is a pleasure looking after your grandad - he regularly makes us all laugh. I am pleased you have not singled out an individual in our team as they are all a credit to our home. Thank you. Home Manager.


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Review from Roger C (Husband of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife moved into Chestnut Lodge Care Home for the last few weeks of her life and I cannot speak too highly of the personal care and compassion that was shown to her from the day of arrival to the day of her death. She was looked after as an individual person, with kindness and consideration 24 hours
a day from the top down, by the manager and each and every one of her individual nursing staff and carers and also by the chef who catered for her special requirements.
During her final days, I was allowed to stay with her, night and day, and when I could not be with her temporarily for any reason, someone sat with her so she was never alone. All her medical needs were managed superbly throughout to ensure she did not suffer.
Entering Chestnut Lodge as a resident or a relative is to join a caring, welcoming family home. I could not have wished for a better place for her to be for the final chapter of her life. I just wish she could have been there earlier.

Reply from Graham Oakes, Registered Manager at Chestnut Lodge

It was a pleasure and privilege to welcome both your wife and yourself into our home. Whilst you both only had a short time with us, we tried to ensure that everything ran as smoothly as possible. I have shared your comments with the team and I know they really appreciated your words.
We look forward to seeing you again in the future.


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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Chestnut Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Chestnut Lodge is calculated as follows: ( (208 Excellents x 5) + (57 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 271 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chestnut Lodge is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Graham

Graham Oakes

Job Title: Home Manager

Joined: 2022

Graham trained as an RGN at Yeovil Hospital and later managed care homes and domiciliary care companies. He has almost 40 years of experience since leaving the NHS.


His passion is dementia care and was excited to be given the opportunity to open a new care home in his hometown, Yeovil, providing quality care for older people living with dementia.