Fernhill

122 Ringwood Road, Longham, Ferndown BH22 9AW
Submit a Review
9.9 95 Reviews
  • Fernhill, Ferndown
Experience the warmth and care of these friendly, relaxing care homes whilst making new friends.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Fernhill is situated at Longham in the picturesque Dorset countryside, specifically designed and dedicated to the needs of people living with dementia.

Built over three floors, Fernhill has all en-suite bedrooms with shower facilities and flat-screen televisions with Freeview. Each house within the Fernhill community group has its own dedicated team of care staff, while on the second floor there is a guest suite for relatives who may wish to stay overnight.

The home is designed for easy orientation and independent living. There are spacious communal lounges and dining rooms all of which have a lifestyle kitchen and two private sensory gardens for the residents to enjoy, both of which are wheelchair accessible.

Following a refurbishment project in 2012, Fernhill has themed rooms, including a cinema, post office, café and in the garden residents will find a 1958 Hillman Minx.

Show Fernhill on the Map

Care Provided by Fernhill

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lorraine Bell (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Fernhill

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,732
  • (these prices are only a guideline, please contact Fernhill to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Fernhill, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.


  • Parking

  • Parking is available on site at Fernhill, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved..


Fernhill Reviews (95)

Total of 95, showing 21-40
9.9

Fernhill has a Review Score of 9.9 (9.925) out of 10, based on 17 reviews in the last 2 years. Over all time Fernhill has 95 reviews.

Overall Experience

  • 86
  • 9
  • 0
  • 0
  • 0

Date Published

95
3
6
17
78

Review from S P (Daughter of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, and us, his family, have been very warmly welcomed into Fernhill. We cannot speak highly enough of the care, support, energy and compassion shown by all members of the team. Staff are always there to answer questions, and their dementia training is evident in how they care for residents.
A big thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen B (Daughter of Resident) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed urgent support and the staff stepped in and looked after her wonderfully and in turn helped me. I can’t praise the home and the staff enough for the caring and professional care they provide. Physically and mentally my mother is the best she has been for years.


Every need of hers

has been met in such an exceptional way, from her meals to the cleanliness of her room to the speediness and thoroughness of her medical needs. I would highly recommend Fernhill for respite or long term care. I have huge respect for the staff there and all they do to ensure your loved one is safe and cared for in all ways.


Thank you


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Son of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In August '21 after a difficult year and after much soul-searching the family took the decision to move our very elderly father into a care home, and for a number of reasons we chose Fernhill. We are delighted to say we are very pleased with our choice and have absolutely no regrets. It has been like
a new lease of life for him. The home lives and breathes care of the highest quality and we have nothing but praise for the wonderful caring staff. We really like the general ambience of the home, and nothing seems to be too much trouble. The wellbeing of the resident is very much at the forefront of everything they do whether it's just talking to them, involving them in activities, taking them on trips, providing companionship or even simply putting an arm around them and making them feel wanted, and cared for. Our father seems very content and happy which is all we could have hoped for at his time of life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C D (Daughter of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and attentive, and they hosted a lovely party today and went to a lot of effort. Special mention to the chefs who ensure mum has vegetarian food.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K G (Daughter of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for over a year. I am very happy with her care. All of the staff/careers, nurses and admin staff work so hard to make and succeed in improving my mum's life. They have treated her with great care and support. They have also helped myself to come to terms with my mum's
Alzheimer's.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T D (Daughter of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel very lucky to have found such a lovely care home for our mother. The staff here are all excellent and really go out of their way to help mum in every way they can. The staff are so genuine and helpful. Nothing is too much trouble. We feel very happy with the difficult choice we had to make,
in deciding that mum needed extra help that we couldn't provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Son of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following extensive research, we moved our father to Fernhill from another provider. Fernhill had the specialised care and environment to meet his dementia needs. Fernhill staff also went above and beyond to enable him to attend his granddaughter's wedding. Staff are approachable and the care is obvious.
He has settled in well and we are confident we have made the right choice for him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire S (Daughter of Resident) published on 10 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Fernhill in June 2021 when we could no longer provide the care she required.
The staff there helped her to settle in very quickly and they were very supportive to both her and her family.
Her health declined very quickly and we sadly lost her at the beginning of August 2021.
All the staff during the final week were so supportive to us and the caring and compassion they gave to my mother was excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James L (Husband of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient and caring people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N S (Daughter of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has provided my mother with amazing nursing and companionship support during this difficult year. The home is a happy, relaxed place where all the staff are so kind and thoughtful. It is lovely to be able to join my mum on trips out in the mini-bus and to sit outside with her in the beautiful
gardens which I know she appreciates. There are also lots of activities available which is great for socialising. It is so wonderful to be back visiting again - this care home is all about the great people who work there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hazel G (Granddaughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my nan's arrival, she seems very settled - and the family can rest easy knowing my nan's care requirements are being very well tended to. She has a wonderful large, light and airy room overlooking the well-kept gardens.
The staff are truly amazing and make everyone smile, welcome and giggle
like one big family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mike H (Son of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful caring team of people that take the time to make life that much better for my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony C (Son of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home. Mum is in her late 80's and has advanced dementia and lacks mobility. She moved here at the beginning of April 2020. Mum has been well looked after, and the staff treat her with plenty of dignity and respect. There are lots of different organised activities in the home.
The staff have managed to get Mum up and into her wheelchair most days. In these Covid times, I have been able (with prior arrangement) to visit Mum in the reception area behind a perspex screen and also been able to interact with her on numerous Skype calls with care staff in attendance. There are regular newsletters, and I've been able to join the relatives meeting on Zoom video conferencing. I've been impressed with the management and caring staff over the past 6-months - thank you. Highly recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo B (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best decision we have ever made is to move my lovely Dad to this Nursing Home. Dad has advanced dementia, and is unable to do anything whatsoever for himself, and is unable to talk. However, we can see that he is immediately responsive to care staff, smiling and chuckling. It is plain for all to
see that Dad is very happy and very well cared for both physically and mentally at this lovely Nursing Home. The food too is delicious. And the home is beautiful. And there is always something going on - so plenty of stimulation. And, importantly and reassuringly, if there is the slightest hiccup with Dad's health, then a Member of the Fernhill Team calls immediately to let us know and discuss a way forward. Staff are highly professional, extremely experienced, and readily available to chat at any time. We are very, very, grateful for all the care Dad is receiving and this Nursing Home definitely deserves the CQC rating of Outstanding - because it truly is outstanding.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andy (Son of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really excellent care home. Moved mum here a year ago as it was thought she would benefit from a home that specialises in dementia care. The standard of care and facilities has been first class and the staff deserve a special mention as they do an absolutely fantastic job. It is really good to know
that in the current situation that loved ones are in the best/safest possible place with the highest standard of care. The ability to have facilitated skype calls during the lockdown has been absolutely brilliant and the home has always seemed to be well ahead of the curve in implementing any measures to keep residents safe. Facilities are all excellent with nice gardens, a cafe, a new roof garden and minibus trips out etc. Highly recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan S (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad went to stay at Fernhill in Nov 2018. We were so fortunate in finding such a lovely home. All the staff are so caring. Dad is looked after extremely well, both physically and the companionship which is so important. He loves the food which is always of a high quality. The home provides many opportunities
for residents to enjoy interests such as music and art and also activities to encourage movement, games and to celebrate special days such as Xmas, Easter, sporting events, VE Day to mention just a few.
I am confident that Dad is in a safe home in these difficult times which is such a comfort for me.
The management and staff are always supportive to the residents and their families.
Seeing Dad on Skype in these COVID times is such a plus, he looks so well.
The roof garden completed late last year has been such a boon when going out has not been possible, Dad loves that.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola C (Wife of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Fernhill for two years. From the moment he arrived there he has been treated with utmost kindness and dignity. All the staff greet every resident by name and with smiles. The personal care given is exemplary. Their health is looked after by a fully qualified nursing
team. The meals are very good, with a choice of menu and suitable for their needs. There is a variety of activities on offer and something happening every day. The home is kept very clean. The gardens are beautifully kept. Recently a lovely roof garden has been added.
Most importantly the families of the residents are kept well informed and are welcomed when visiting.
It is so hard to realise that you are unable to care for the one you love. At Fernhill, I have found a place where I know he will be safe and cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Niki S (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father was a resident at Fernhill for two years until he passed away peacefully at the end of March. I can not recommend Fernhill highly enough for the level of care and attention that was given to both my father and my family over the past few years. Everyone, from the people who clean to the
people who cook and serve, the smiling girls on reception, the hardworking nurses, the incredible carers and the outstanding management team is at the top of their game. This is an outstanding home at every level and my Dad was loved, cared for and respected during his time there. I visited every two months with my daughter from Italy where we live and we stayed every time in the suite. We were treated like family every time we came and I will greatly miss our visits there. I know they have had no Covid cases at all because of strict measures so please do not worry about leaving your loved ones there. They will indeed continue to be loved and cared for and you will have peace of mind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane L (Daughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Fernhill and I cannot recommend it highly enough. Mum had been living in sheltered accommodation, but in February 2019 her Alzheimer's became dramatically worse. I had recently been seriously unwell and it was a very difficult time with difficult choices to make, but we were
lucky enough to find Fernhill quite soon and, once we had met the staff, walked around and taken in the special atmosphere, I realised that it was a place where Mum would be cherished. Mum is now very happily settled there. The staff are so warm and kind to Mum and very informative to us, any issues are discussed and quickly dealt with. There are trips and also lots of activities which we join in if we are visiting at the time. There is a lovely little 'cafe' which has recently been extended that is lovely to go to for family time, and in November on Mum's birthday, we were able to have sole use of it for a family gathering which was wonderful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gemma N (Daughter of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at this care home for a number of years until she passed away in February.
Throughout the whole time that she was a resident, I felt that she was cared for in the most dignified and professional manner and the kindness shown to her was wonderful. The staff did not just look after my
mum amazingly, they also were exceptionally kind to us as a family. This truly is one of the best care homes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.925)

Overview of Review Score

The Review Score of 9.9 (9.925) out of 10 for Fernhill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.925 for Fernhill is calculated as follows: ( (185 Excellents x 5) + (15 Goods x 4) ) ÷ 200 Ratings = 4.925

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fernhill is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Oct 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Lorraine

Lorraine Bell

Job Title: Home Manager

Lorraine leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.


Cornelia

Cornelia Bekker

Job Title: Clinical Lead

Cornelia is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.