Sunnyview House Care Home

Manorfield, (off Beeston Road), Beeston, Leeds LS11 8QB
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9.7 102 Reviews
  • Sunnyview House Care Home, Leeds
At Sunnyview House, care plans are carefully tailored to provide a high standard of individualised care in a warm and welcoming setting. Residential, nursing and dementia care is available for short or long term requirements.

This purpose-built home offers spacious and comfortable accommodation within pleasant surroundings. All bedrooms are tastefully furnished and have ensuite facilities, while premium bedrooms allow a larger living space with their own front door and garden. Residents have access to a range of facilities such as a cinema and bar, sweet shop, café, a wellness/physiotherapy suite and the internet. Visitors can be welcomed into the homes own social 'hub' areas where refreshments are available.

A delicious menu is provided by the homes experienced chef, who ensures all meals are tailored to individual tastes and requirements. Residents can also enjoy out of hours snacks and drinks from the Bupa Night Bite menu.

An active and social lifestyle is strongly encouraged at Sunnyview and friends and family are always welcome to join in the fun.

For more information about life in the home, please visit their Facebook page.

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Care Provided by Sunnyview House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jonathan Ward (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (84)
    • Single Rooms with ensuite Wet Room (84)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sunnyview House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Sunnyview House Care Home Reviews (102)

Total of 102, showing 81-100
9.7

Sunnyview House Care Home has a Review Score of 9.7 (9.711) out of 10, based on 25 reviews in the last 2 years. Over all time Sunnyview House Care Home has 102 reviews.

Overall Experience

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Review from Dena R (Daughter of Resident) published on 27 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautifully presented home, clean, stimulating but above all caring. Mum had the best of care, nothing was too much trouble. We, as a family did not need to worry about a thing. When mum passed we were offered help with on-going arrangements. A full and proper service. Thank you!

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Review from Zoe O (Granddaughter of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has only been here a short while but in that time the love, care, support and reassurance given to both her and all of her family is truly amazing. My grandma is the happiest we have seen her in months and we as a family are so grateful to all the staff at Sunnyview House Care Home. We can
all sleep at night knowing she is safe and looked after.

Reply from Josephine Gaupholm, Customer Adviser at Sunnyview House Care Home

Thank you for your review of Sunnyview House Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding the love and care provided to your grandmother and family by the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Amanda H (Daughter-in-law of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunnyview House have been such an understanding care home for dad's needs, they have worked with me to make dad as safe as possible even to the point where he moved floors. He now is the best he has been since Aug. Dad had some terrible falls quite nasty actually but now I am very pleased to say my
mind is 100% at ease. Thank you so much, everyone.

Reply from Josephine Gaupholm, Customer Adviser at Sunnyview House Care Home

Thank you for your review of Sunnyview House Care Home. We are pleased to hear that you and your father have had a positive experience with the home and appreciate your comments regarding the safety your father feels in the home. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Tina B (Friend of Resident) published on 24 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly environment, inviting. Made to feel welcome. Always have residents' interests at heart.
Friendly and caring.
Residents always look their best.

Reply from Josephine Gaupholm, Customer Adviser at Sunnyview House Care Home

Thank you for your review of Sunnyview House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the friendly environment and the staff having the residents interests at heart. We will share your comments with the home's manager. The Bupa Customer Care team


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Review from A S (Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks for letting me be a resident here in such a lovely home. I just love it here, really settled here, it is my home and I'm sure I couldn't find one better. Your staff are so good, to me they are family than work people. I don't like seeing people butting in on them because of their good nature.
But after all, we don't have any trouble, we all seem to get on well together. Thanks again.

Reply from Josephine Gaupholm, Customer Adviser at Sunnyview House Care Home

Thank you for your review of Sunnyview House Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding feeling like the staff are like family. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Samantha H (Daughter of Resident) published on 9 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived in Sunnyview House for over a year now, we have had our ups and downs, good days and bad. Every day is different as mum suffers from dementia so you can imagine the stress me and our family go through. I have spent many hours crying to the care staff and they've been amazing, giving me
advice, support and most of all compassion. Mum is very happy there, if we take her out she is always very keen to get back home. Mum has a fantastic relationship with all the staff.
The home offers a loving and caring environment. It's very clean and does not have 'that smell', they have an excellent entertainment team that keep the residents busy, a hairdresser and a keep fit guy. They have set up a cafe in the home so the families can take their relatives there without having to leave the building, the cafe is free and has the best cakes. I would definitely recommend Sunnyview House. A home from home.

Reply from Josephine Gaupholm, Customer Adviser at Sunnyview House Care Home

Thank you for your review of Sunnyview House Care Home. We are pleased to hear about your mother's positive experience at the home and appreciate your comments regarding the loving and caring environment offered at the home. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Bryan H (Son-in-law of Resident) published on 9 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the son-in-law of one of the residents in Sunnyview House. I go most weekends to visit her, I can honestly say that since she moved in there, she has got her fight and spirit back. Before she moved in, it looked like we were losing her, no conversation really but now even though the conversations
are muddled, it does not matter as she chats away with a big cheeky smile on her face. She has the best relationship with the staff, they laugh and joke with her. Her diet is very complicated as she has numerous allergies and medical things going on but with the help of the staff, they have created a special menu with numerous options on. The home looks the part, it's clean, lovely furniture and great cafe.
The room my mother-in-law has is a great size and we were able to fit lots of her personal items in there, ornaments, pictures etc.
My wife visits daily and seems happy to leave her mum there, she knows that she is safe. Having that feeling is priceless.

Reply from Josephine Gaupholm, Customer Adviser at Sunnyview House Care Home

Thank you for your review of Sunnyview House Care Home. We are pleased to hear that your mother-in-law is having a positive experience at the home and appreciate your comments regarding the home and how your wife feels like she is leaving her mum in a safe environment. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Peter D (Son-in-law of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this place top notch. Fantastic care. Excellent food. Activities for the patrons.
Games, plus activities for children. Very caring staff.

Reply from Josephine Gaupholm, Customer Adviser at Sunnyview House Care Home

Thank you for your review of Sunnyview House Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding the care, food and activities. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Valerie K (Wife of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is kept to the highest standard and the staff give the greatest respect and care to the residents. It must have been a miracle that day when my daughter and I came to view and my husband was accepted.
My husband is well looked after and respected and all his family are so grateful many
thanks.

Reply from Josephine Gaupholm, Customer Adviser at Sunnyview House Care Home

Thank you for your review of Sunnyview House Care Home. We are pleased to hear that you have had a positive experience at the home, and appreciate your comments regarding the high standard of care and respect your husband receives at the home. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Jane D (Daughter of Resident) published on 17 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum recently celebrated her 90th birthday at Sunnyview. The care home provided a buffet, birthday cake and a decorated room that we could use for a family party. My Mum was delighted as she had no idea about the party. The effort and consideration taken by the staff to make this a special day was
fantastic. It allowed us to celebrate Mum's birthday and make some lovely memories.

Reply from Josephine Gaupholm, Customer Adviser at Sunnyview House Care Home

Thank you for your review of Sunnyview House Care Home. We are pleased that you and your mum have had a positive experience at the home and we appreciate your comments regarding your mums birthday celebrations. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Tula (Daughter of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

It is a lovely home, and we feel fortunate that mum was looked after there. We could visit at any time. Mum was well cared for by the staff. We were well supported as relatives. There were not enough staff, especially the night mum died, though the ones on duty were excellent under the circumstances.
There was a faster changeover of staff when the owners took over, which was difficult. Staff that knew mum well were leaving, and the changes were a bit disorientating. Overall, mum was loved and cared for well by the staff that did know her.

Reply from Gabriella Mills, Customer Adviser at Sunnyview House Care Home

Thank you for your review of Sunnyview House Care Home, we are pleased to hear that you were happy with the care homes staff and the care your mum received. We appreciate your comments on the turn around of staff and the issues that you have raised, which will be shared with the care home's manager. The Bupa Customer Care Team.


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Review from Edna B (Resident) assisted by family/friend published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident here for 6 years and on the whole, have found most things satisfactory. On the odd occasion when something has gone wrong, it is soon resolved by the staff when it is brought to their attention.

Reply from Natalie Krisman, Customer Service Adviser at Sunnyview House Care Home

Thank you for your review and I am glad that you are satisfied with Sunnyview House.


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Review from E V (Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything's fabulous.

Reply from Natalie Krisman, Customer Service Adviser at Sunnyview House Care Home

Thank you for your review and I am glad to hear this!


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Review from M W (Resident) assisted by family/friend published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Sunny View House initially was excellent, but in the past few months, there have been slight changes in staff i.e moved upstairs or left which to the residents is a little upsetting, the staff have been excellent but the new staff we have yet to get to know.

Reply from Natalie Krisman, Customer Service Advisor at Sunnyview House Care Home

Thank you for your feedback - it is really appreciated to help us maintain our high standards.


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Review from Helen C (Daughter-in-law of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has recently moved down from Scotland to be nearer to us as her Alzheimers progresses.
Due to her condition, she has been very confused most mornings and suffers from sundown Syndrome.
They have been wonderfully supportive at all times. Everyone looks after her from the chef, maintenance
man, housekeeper, carer, nurse, unit manager, receptionist etc.

Reply from Natalie Krisman, Customer Services Administrator at Sunnyview House Care Home

Thank you for sharing this with us, Helen. I'm pleased to hear that your mother-in-law is well supported and cared for by the brilliant staff at Sunnyview House.


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Review from S B (Daughter of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are lovely. They treat residents with care and respect and dignity and look and act professionally. They are always available to talk to.


My mother and other residents love walking. It would be lovely to have a long, winding path from the back garden area to the front - cutting through all

the hedges with benches along the way and a larger patio area in the middle.

Reply from Natalie Krisman, Customer Care Team at Sunnyview House Care Home

Thank you for your review. We are really pleased your mother's experience has been a positive one and we will share your comments with the home's manager - Bupa Customer Care Team.


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Review from Nora C (Niece of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I go to visit I cannot believe the true luxury of the place eg. its clean fresh smell, the friendly staff - nothing seems to be too much trouble to them. I wish, when my time comes, to be looked after in this home - I hope I am one of the lucky ones.

Reply from Jayne Duck, Customer services administator at Sunnyview House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments on our home and will share your comments with the home’s manager.


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Review from Joanne G (Granddaughter of Resident) published on 6 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Grandma is a resident on the Harewood unit and has dementia. The carers at Sunnyview House do an amazing job with the resources they have. They always keep us updated with my grandmother's care plan and nothing is too much trouble.
However, I feel that the unit is very understaffed. The dementia
residents can be very demanding and the staff just do not have the time to spend quality, one on one time with the residents, which I feel they would benefit from.
There are not enough activities on the dementia unit for the residents. The lower floor of the home has daily activities but these don't always seem to be accessible to the residents on the dementia floor. It almost feels that they are forgotten slightly. I know my grandma would benefit from more stimulating activities.
I have also noticed that since the home was taken over by Bupa, the food menu has deteriorated. This needs reviewing.

Reply from Jayne Duck, Customer Services Administrator at Sunnyview House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Susan G (Daughter of Resident) published on 6 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall standard of this care home is excellent. We have however noticed that the list of activities posted in the lift really only applies to the ground floor (residential users). My mum is on the 1st floor which is for dementia residents. We feel that these residents should be entitled to the
same entertainment programme as they need stimulating. They are very short staffed on Harewood and Chester and the carers are not able to give as much attention to the residents as they would like to be able to.
A lot of the time the residents are just sat in front of the tv in the living room as the poor staff are run ragged assisting with feeding, bathing etc. My father was in this same care home in 2011 when the home was with the previous care provider. The standard was much better and the staffing levels were much higher. We have also noticed that the meals are very similar every day. My mum just wants to sleep all the time as she has nobody to interact with, we all work full time.

Reply from Jayne Duck, Customer Services Administrator at Sunnyview House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from David P (Son of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with Sunnyview House Care Home. It is a well-managed care and nursing home.
The staff and management provide excellent care and dignity.
I am always greeted on my visits by helpful and smiling staff. Nothing appears too much trouble to the staff. However, I think they could
do with more staff for the demands that are placed upon them.
I also have to say that I did have some reservations when a change of ownership to BUPA was first aired, but my fears have proved groundless, as the transition in my eyes, has been a seamless operation. This is a credit to the professionalism to all members of Sunnyview House Care Home and the BUPA transition team.

Reply from Rose Pickering, Customer Service Administrator at Sunnyview House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for Sunnyview House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.711 for Sunnyview House Care Home is calculated as follows: ( (227 Excellents x 5) + (46 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 291 Ratings = 4.711

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sunnyview House Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 May 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Mar 2025

We provide nursing and residential care, as well as residential support for those living with dementia. Please call us to find out latest availability. Each private bedroom has en-suite facilities and residents requiring larger living space can choose one of our premium rooms, some of which have their own front door and garden area.


Awards / Recognitions (7)

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Meet the Team (2)

Chukwuka Kennedy

Chukwuka Kennedy Odume

Job Title: Clinical Unit Manager

Joined: 2023

Kennedy has recently joined the team in his new role as a clinical unit manager which is his first time employment with BUPA.


Kennedy is a registered Nurse who has got experience in most aspects of nursing including midwifery and is an expert in medication management, Infection control, wound care and palliative care among others.


Kennedy loves being a nurse above all else because nothing comes before a human in need and derives satisfaction from ensuring as well as promoting a good quality of life irrespective of the existing limitations.


Helen

Helen Seddon

Job Title: Senior Activities Coordinator

Joined: 2018

I have worked at Bupa for 6 years. Prior to this, I worked for the Alzheimer’s Society for 17 years. I love working in the care sector as helping to enrich residents’ lives is so important to me, as providing them with support and fun in their daily lives.


I am a Mum to 4 grown boys and have my beautiful Grandchildren who are my world. My passion is to make people happy and encourage positivity - I always have fun and entertaining ideas! In my spare time, I love to be social, spend time with my family and visit my dad in Spain.