Astbury Mere Care Home

Newcastle Road, Astbury, Congleton CW12 4HP
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9.9 130 Reviews
  • Astbury Mere Care Home, Congleton
Situated only a few minutes from the centre of Congleton, Astbury Mere Care Home sits in an incredibly desirable position, with views of Astbury Mere Country Park and easy access to the nearby towns of Biddulph, Kidsgrove and Sandbach. Having opened in 2010, Astbury Mere provides 24-hour residential, dementia, nursing and respite care for senior individuals living in and around Cheshire. With 62 ensuite bedrooms, Astbury Mere provides exceptional person-centred care in a comfortable yet stylish purpose-built environment. With numerous communal living areas, a hairdressing salon, a dedicated activities and wellbeing room and a private dining room for special family occasions, Astbury Mere has everything one could wish for. Astbury Mere residents also benefit from access to a secure, landscaped garden for relaxation, a gentle stroll or a spot of gardening.

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Care Provided by Astbury Mere Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Hackett (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Astbury Mere Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Astbury Mere Care Home Reviews (130)

Total of 130, showing 21-40
9.9

Astbury Mere Care Home has a Review Score of 9.9 (9.883) out of 10, based on 29 reviews in the last 2 years. Over all time Astbury Mere Care Home has 130 reviews.

Overall Experience

  • 100
  • 27
  • 3
  • 0
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Date Published

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Review from S M (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased at how well our mum has settled in at Astbury Mere. All the staff are wonderful with her, her room is lovely and comfortable, and she is very much enjoying the delicious meals. Like many families in our situation, we really struggled with the decision to move Mum to residential care,
but we are now relieved that she is safe, in such a lovely, happy environment and being so well cared for.

Reply from Emma, Home Manager at Astbury Mere Care Home

Thank you so much for taking the time to write us a review. We are so pleased your mum has settled in well and is enjoying her time with us. I will make sure I share your feedback with our team, who will be delighted.


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Review from L R (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Astbury Mere at the beginning of November. Mum was made very welcome and also the family.
Everyone is very caring and friendly.
Mum is very settled and is enjoying having her hair done each week.
All areas are excellent.
All mum's needs are met. All staff go over and above in
all they do.

Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you so much for the kind review and I will certainly pass this on the team who will be delighted with the feedback. We are so happy that your mother has settled in well and both her and the family feel supported.


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Review from Damian S (Son of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived in early September and from the moment she turned up, it was evident to see just how caring the staff are.
Above and beyond doesn't do enough justice to describe the team.
My mum has been treated like a princess. Compassion and understanding are some other words. We simply have been
lucky to have my mum here.

Reply from Emma, Home Manager at Astbury Mere Care Home

Thank you so much for taking the time to leave us such a wonderful review. We are so happy that you have had such a great experience, alongside your mum. We are very proud of our home and team so will share your feedback with everyone as I know they will be delighted.


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Review from J H (Daughter of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be happier for the outstanding level of care and compassion offered to Dad and the rest of the family. All the staff from home keeping upwards were wonderful. You couldn't clearly tell it wasn't just a job to them, it was a vocation. We are just so grateful that Dad ended his days in such a
wonderful environment. Thank you.

Reply from Emma, Home Manager at Astbury Mere Care Home

What a wonderful review of Astbury Mere, thank you so much for taking the time to share your family's experience of our home. We are really proud of our staff team and will be sharing this feedback with them. It is a privilege to look after the ladies and gentlemen who live with us and we are so grateful when people share such positive experiences with us.


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Review from J C (Daughter of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Astbury Mere on palliative care for only a short time before she sadly passed away. In that time, the nursing care was excellent. The staff were respectful, caring and very helpful.
We only ever had to ask and it was done. The staff worked together as a team and communicated
thoroughly and appropriately with the family during this difficult time.
Astbury Mere has great staff and is well-managed, it is a great example of what a good nursing home should be, unfortunately not all are. This home felt like home from home and was excellent in every way.

Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for your exceptional feedback and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your mum during the latter stage of her life, she is missed by all of the team here at Astbury. I will be sure to share your feedback with the team, they will really appreciate your kind words.
Warmest regards,
Emma and all of the team at Astbury Mere.


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Review from V H (Daughter of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is being really well looked after at Astbury Mere Care Home. The staff are all lovely, very friendly and nothing is too much trouble. I know Mum is in very safe hands and she feels very lucky to be in such a fantastic home. The facilities are excellent, spotlessly clean and very homely. Thank
you to all the staff for everything they are doing to care for my Mum so well.

Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. Thank you.


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Review from C P (Granddaughter of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm and friendly welcome from all staff. The staff are extremely kind and caring and attentive. The facilities and rooms are very clean and tidy. Gardens and grounds are well maintained. Overall my gran is happy and see,s settled in Astbury Mere.

Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

What wonderful praise, thank you so much! I will be sure to share your feedback with the team, they will be delighted.


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Review from C L (Husband of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day of my wife's admission, I can say that the level of care has been exceptional. All of those involved in the care home have treated her with the utmost care, dignity and respect. Nothing is too much trouble and their professionalism to engage with her at different levels when she is
at a low period or when she is feeling good, is first class. They listen but never judge and the patient is always put first. However, they also enquire regularly about how the relatives are feeling which is very comforting. The building and the garden surrounding it are very well maintained.

Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback. Thank you for entrusting us with the care of your wonderful wife.


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Review from Y L (Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Astbury Mere Care Home is set in beautiful surroundings. The home is very homely, beautifully decorated and extremely clean and fresh. The facilities are all excellent. All of the staff are most caring, kind and considerate which gives the feeling of a very happy family home.

Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. Thank you.


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Review from J S (Daughter of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Astbury Mere Care Home after Mum had had a fall. She was initially admitted to hospital and spent ten days there. I suggested to Mum that perhaps a short period of respite would help her to gain strength, confidence and the rest would help her to recover quickly. She agreed and after doing
some research and hearing positive feedback about Astbury I contacted a memeber of staff who helped organise Mums transfer from hospital. Since arriving at Astbury Mum has settled in extremely well. The staff are kind and caring the food very good and she was thrilled to have her hair done! She has said that she would happily return in the future again for respite. From my own perspective I cannot thank the team at Astbury for their support to both Mum and myself.

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Review from Philip M (Nephew of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

10000 per cent, nothing was too much trouble. The manager and all the staff to the domestics, they looked after my auntie as though she was their mother. I would highly recommend Astbury Mere Care Home to anyone. Once again I would like to say a very big thank you to all the staff for what a fantastic
job they do.

Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


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Review from S B (Wife of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are very helpful. Nothing is too much trouble for them. Unfortunately, as my husband has to remain in his room, as he is very poorly, he hasn't been able to participate in any activities or enjoy the facilities, not even the food, as he isn't eating much at all.

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Review from P D (Respite Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are like one happy family, very helpful and patient. The laundry service is good. Food is excellent and well-presented. Various activities on all week. Everyone here at Astbury Mere Care Home made my stay a very happy and positive experience in the circumstances.

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Review from C P (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy so far with the care and support that my dad is receiving. The staff are really helpful and attentive. We hope that he will continue to be happy here. The building is lovely and so are the gardens and other facilities.

Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

We work hard to exceed all expectations and the team will be thrilled to receive this feedback. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.


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Review from P R (Wife of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is lovely, I feel that I don't worry leaving my husband here as the staff are so caring. There are plenty of common rooms for us to sit in and when the weather allows the gardens are lovely to sit out in, which the staff tend to on their days off.

Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you for your incredible comments. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.


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Review from A R (Resident) assisted by family/friend published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very good. In general very attentive. Rooms spacious, lots of common rooms to go into and lovely gardens to sit in.

Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.


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Review from Kath P (Respite Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my first day, I was impressed by the homely atmosphere and friendliness of the staff - willing to help as and when needed. My experience has been positive and I am pleased that I made the decision to come here for respite care. I particularly will recommend the male night nurses who were prepared
to spend time in explaining all I needed to know about medications being given to me. Carers were efficient at their jobs and helpful. I would not hesitate to recommend this care home.

Reply from Emma Hackett, Home Manager at Astbury Mere Care Home

Thank you, Kath, for your comments about your recent experience at Astbury Mere. Our residents’ well-being is our main priority and it is great to hear that you have such high praise for the team and the quality of our care. I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!


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Review from Millie S (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Walking into the home having moved Mum from another place was like walking into a 4-star hotel. The staff couldn't have been more professional and welcoming. The food always looks delicious and Mum has really settled in now. Such a tough decision to move someone to a home, but this now feels like a
home away from home.

Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you so much for your glowing review. We were delighted that your mum feels like it's a home from home. I'll ensure I share the wonderful comments about the delicious food and professional and welcoming staff with the rest of the team. They will be delighted!


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Review from Jane P (Daughter of Resident) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Astbury in July last year and sadly recently passed away at the Care Home. I wanted to share my very positive experience with any prospective residents and their families as I cannot rate it highly enough: my father was treated with respect, dignity, comfort was prioritised at all
times and I was kept up to date and fully informed. The death was sadly expected but planned for in advance and the local GP visited regularly. There was attention to detail in his care and mine. I cannot praise the manager and her team enough. It helps the grieving process so much knowing that your loved one received the best care available to them when they needed it the most. As a nurse myself I have very high standards but Astbury did not disappoint. Look no further: this is a superb care home.

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Review from Ann B (Power of Attorney of Resident) published on 23 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend has been in Astbury Mere since 8th November. Previously she had been in a different care home but wasn’t happy with the size of the room. The care she is getting is outstanding and responses to any of my questions are answered within hours. The staff are very accommodating and very caring
and our friend is more than happy with her lovely spacious room which includes an en-suite wet room. She says the food is delicious and she has the option of eating in the dining room or in her own room. We have no hesitation in recommending Astbury Mere to anyone. Thank you to everyone.

Reply from emm, Regional Sales Manager at Astbury Mere Care Home

Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. Thank you.


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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Astbury Mere Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Astbury Mere Care Home is calculated as follows: ( (303 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 342 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Astbury Mere Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (5)

Emma

Emma Hackett

Job Title: Home Manager

Joined: 2010

Hello, my name is Emma, and I have worked at Astbury Mere since we opened in 2010.


I am a registered general nurse and that is where my career with Porthaven Care Homes began. Over the past thirteen years, I have progressed with the company, becoming deputy and home manager.


I have an excellent team working alongside me, and we work as one unit to support our wonderful residents and their families, as well as each other. I am incredibly proud when people describe Astbury Mere as a 'happy home'.


Sheli

Sheli Knapper

Job Title: Deputy Manager

Joined: 2010

Hello, my name is Sheli Knapper, and I am the Deputy Manager here at Astbury Mere.


I began working at Astbury Mere as a carer in 2010 and soon after took a hiatus to complete a degree in Nursing at Keele University. I am incredibly devoted to Astbury Mere and love the strong family approach present in our home. I am especially proud of our exceptional dementia and end-of-life care.


Adriana

Adriana Jaracz

Job Title: Client Services Manager

Joined: 2019

Hello, my name is Adriana Jaracz, and I have been the Client Services Manager here at Astbury Mere Care Home since 2019.


Andrew

Andrew Crutchley

Job Title: Head Chef

Joined: 2017

Hello, my name is Andrew Crutchley, and I am the Head Chef here at Astbury Mere.


I have been a chef for 24 years since I left school. I have worked in AA rosette standard restaurants and endeavoured to bring that standard into the care setting. I have an NVQ level 3 in Professional Cookery and a Level 3 in Food Hygiene. My family are all in the hospitality industry so it is in my blood.


I have an eight-year-old daughter, and I spend as much time with her as possible teaching her to bake and giving her skills for the future


Dawn

Dawn Robson

Job Title: Home Trainer

Joined: 2011

Hello, my name is Dawn Robson, and I am the Home Trainer here at Astbury Mere.


I have worked in the care sector for over 30 years, and I have worked at Astbury Mere for 12 years. I have a Level 3 qualification in Education and Training, am trained in Dementia Care Mapping and have acquired many other qualifications over the years that I use in my role.


As a home trainer, I source and help provide any training that is required within our home so that our team can continue to learn and grow in confidence and experience. Alongside this, I support our residents in a way that enables them to maintain their independence, which I find incredibly rewarding.