Astbury Mere Care Home

Newcastle Road, Astbury, Congleton CW12 4HP
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9.9 130 Reviews
  • Astbury Mere Care Home, Congleton
Situated only a few minutes from the centre of Congleton, Astbury Mere Care Home sits in an incredibly desirable position, with views of Astbury Mere Country Park and easy access to the nearby towns of Biddulph, Kidsgrove and Sandbach. Having opened in 2010, Astbury Mere provides 24-hour residential, dementia, nursing and respite care for senior individuals living in and around Cheshire. With 62 ensuite bedrooms, Astbury Mere provides exceptional person-centred care in a comfortable yet stylish purpose-built environment. With numerous communal living areas, a hairdressing salon, a dedicated activities and wellbeing room and a private dining room for special family occasions, Astbury Mere has everything one could wish for. Astbury Mere residents also benefit from access to a secure, landscaped garden for relaxation, a gentle stroll or a spot of gardening.

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Care Provided by Astbury Mere Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Hackett (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Astbury Mere Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Astbury Mere Care Home Reviews (130)

Total of 130, showing 61-80
9.9

Astbury Mere Care Home has a Review Score of 9.9 (9.883) out of 10, based on 29 reviews in the last 2 years. Over all time Astbury Mere Care Home has 130 reviews.

Overall Experience

  • 100
  • 27
  • 3
  • 0
  • 0

Date Published

130
11
19
29
101

Review from M W (Resident) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had a very pleasant experience whilst I have been here. With all the staff being very kind to me.

Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for taking the time to review us and for your lovely comments. It was a pleasure to have you stay at Astbury Mere and we look forward to seeing you again soon.


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Review from G B (Respite Resident) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the environment, ambience and facilities superb. I am here for respite and will be sorry to leave in about 3 weeks to resume living in my flat. The staff are exceedingly helpful and kind. My only criticism is the very poor telephone connection for my mobile. My comment on food must be taken
into account that I have a very restricted diet.

Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for your review and kind feedback. It's been lovely having you stay here at Astbury Mere and we welcome you back again soon.


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Review from Gwynneth P (Wife of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt like we must say a big thank you to all the staff at Astbury Mere, they have been amazing during the past ten months, as my husband has only been with them during the unprecedented circumstances. They have all worked so hard to keep the residents safe and manage, be them short, visits once a
week. It was a big decision to make for me and my family but they have provided peace of mind for us, the best care possible.

Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for reviewing our home and for your lovely comments - I will pass them on to our wonderful team.
Choosing a home for a loved one is a difficult choice, and I am pleased that the team have helped to provide you with peace of mind and support during these uncertain times.


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Review from Sylvia M (Resident) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Astbury Mere November 2018 straight from a long stay in the hospital (4 and 1/4 months) as I had lost the use of both of my arms, voice following a very serious surge flare up I'm my progressive MS. I had lived in the area for 38-years and only Astbury Mere and one other home being the
only two placements available following a temporary stay in a care home in the area. I decided to choose Astbury, but I needed to get back to my home, however, I could not feel safer anywhere else. 5-stars to Astbury during covid-19, but I ham/am enjoying life here. Compassionate care, quality support, which we need. I look forward to many years with our Astbury family.

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Review from A B (Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service excellent. Food - perhaps some bicarb could be added to greens.

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Review from Jo H (Daughter of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dearly missed mum was a resident at Astbury Mere for only a short time at the beginning of this year but the difference in her was incredible. To say she had a new lease of life for two short months is an understatement, also considering how poorly she was when she became a resident. Every part
of the process from first contacting the home to mum's departure was exemplary. All of the staff are marvellous, kind, thoughtful, professional, and above all empathic to residents' needs along with their families'. Witnessing the attention residents received and their interaction with the staff was heartwarming. As a family, we will be forever in debt for the care mum received and the support we were afforded.

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Review from R P (Daughter of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Astbury during the pandemic. Despite the restrictions, it is extremely clear how well cared for my mum is. I feel the staff show genuine care and respect. It is heartbreaking not being able to see her, but I gain so much comfort from knowing how well cared for and supported she is. It
was recently my parents Golden Wedding Anniversary, and the staff could not have arranged anything better under current guidelines.

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Review from Hazel G (Sister of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This has been a very difficult year since the covid virus took hold. I am pleased that no one at Astbury Mere actually became ill, due to the virus, protected by the measures put in place. However, these measures to dementia patients were particularly good. We have noticed a vast change in my brother,
which has been hard to see, and I am in no doubt that other residents have suffered likewise. I am, however, very grateful to the staff who have worked very hard to help my brother and others, and I know that care will continue in the more recent lockdown.

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Review from M M (Wife of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent two weeks in Astbury Mere for respite care. Due to covid restrictions, he had to isolate in his room for the duration of his stay, so was unable to mix with residents or enjoy the activities which would normally be available. However, I was quite happy that he was safe and would receive
good care in lovely surroundings. In the future, hopefully, the situation will have improved, and he will be able to enjoy the home to its full extent.

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Review from J H (Son of Resident) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All I can say, excellent.

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Review from H L (Niece of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and service.

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Review from M T (Wife of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Astbury Mere is excellent. The staff are extremely caring and thoughtful. They are always professional and are constantly striving to do their best for the patient. They understand how hard it is for relatives and offer them reassuring support. The environment is modern, clean and inviting.

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Review from Liz Jane B (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Astbury Mere. It is such a lovely care home with truly amazing staff who are all very attentive and extremely kind. My dad is happy, settled and so well cared for. He has a beautiful room with a wonderful view, superb care, high quality fresh and tasty meals which he thoroughly
enjoys.
The staff communicate really well and keep me up to date, nothing is too much trouble for them. The staff all seem to get on with each other really well and there is a great sense of community which my dad has been welcomed into and now feels very much a part of.
Now that my dad can no longer live at home due to his complex care needs I wouldn't want him to be anywhere else other than Astbury Mere, 10* rating from me!

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Review from D C (Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only at Astbury Mere three weeks. The building is well maintained and private and public rooms are attractively decorated and furnished. As this was my first experience of this type of living, I have found the transition quite hard. However, both management and support team have encouraged my integration
with others. Good range of trips out. Menus are varied and tasty.

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Review from R R (Resident) published on 23 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, this is a fabulous care home where I have been a resident for the past nine months. During this time, I have had many visitors, and without exception, my visitors have said that this is the best care home that they have ever visited. In particular, I would highlight the fact that I have found
the staff exceptionally friendly and easy to get on with.

Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for such a glowing review. My wonderful team works really hard to ensure residents receive the care and support they deserve and they'll be so pleased to hear your kind feedback. Best wishes


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Review from M K (Friend of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Definitely, the best care home I have visited.

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Review from N H (Daughter of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been nursed here for a year and a half. I have never had to make any kind of complaint. The home seems well-staffed and managed. Mum is looked after with such kindness, high quality of care and respect. As a retired nurse myself, I could not ask for such a lovely end of life care. The staff
keep me well informed of changes; big or small. The home is beautifully kept and as a relative, I'm made to feel very welcome whatever time of day.

Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for the kind words. It's a privilege to be able to care for your mum and I will share your comments with my wonderful team.


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Review from A M (Husband of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was in for a short period of respite, and this was the second time she had been to Astbury Mere. The staff were very welcoming, and my wife enjoyed her stay.

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Review from J B (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's move into Astbury Mere Care Home has been handled carefully, professionally and sympathetically. All the staff were welcoming, friendly and put her at ease the moment we arrived. It is a bright, clean and beautifully decorated home. Mum is delighted with her room and the view across the garden
and nearby road. She enjoys the variety of spaces in the home allowing her the company of others, craft activities, or a quiet moment of peace as she wishes.

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Review from Katherine P (Daughter of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum improved once a resident at Astbury Mere.
She no longer needed her legs dressing as they healed. Her diabetes was improved and insulin reduced to x1 daily! She was very happy whilst at Astbury Mere.
All the care staff were amazing and very helpful.

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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Astbury Mere Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Astbury Mere Care Home is calculated as follows: ( (303 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 342 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Astbury Mere Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

Top 20 Large Care Home Groups 2025

Recipient: Porthaven Care Homes

Date: Friday 31 Jan 2025 More details

Top 20 Mid-size Care Home Groups 2024

Recipient: Porthaven Care Homes

Date: Wednesday 31 Jan 2024 More details

Deputy Home Manager of the Year Finalist

Recipient: Astbury Mere Care Home

Date: Friday 24 Nov 2023 More details

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Meet the Team (5)

Emma

Emma Hackett

Job Title: Home Manager

Joined: 2010

Hello, my name is Emma, and I have worked at Astbury Mere since we opened in 2010.


I am a registered general nurse and that is where my career with Porthaven Care Homes began. Over the past thirteen years, I have progressed with the company, becoming deputy and home manager.


I have an excellent team working alongside me, and we work as one unit to support our wonderful residents and their families, as well as each other. I am incredibly proud when people describe Astbury Mere as a 'happy home'.


Sheli

Sheli Knapper

Job Title: Deputy Manager

Joined: 2010

Hello, my name is Sheli Knapper, and I am the Deputy Manager here at Astbury Mere.


I began working at Astbury Mere as a carer in 2010 and soon after took a hiatus to complete a degree in Nursing at Keele University. I am incredibly devoted to Astbury Mere and love the strong family approach present in our home. I am especially proud of our exceptional dementia and end-of-life care.


Adriana

Adriana Jaracz

Job Title: Client Services Manager

Joined: 2019

Hello, my name is Adriana Jaracz, and I have been the Client Services Manager here at Astbury Mere Care Home since 2019.


Andrew

Andrew Crutchley

Job Title: Head Chef

Joined: 2017

Hello, my name is Andrew Crutchley, and I am the Head Chef here at Astbury Mere.


I have been a chef for 24 years since I left school. I have worked in AA rosette standard restaurants and endeavoured to bring that standard into the care setting. I have an NVQ level 3 in Professional Cookery and a Level 3 in Food Hygiene. My family are all in the hospitality industry so it is in my blood.


I have an eight-year-old daughter, and I spend as much time with her as possible teaching her to bake and giving her skills for the future


Dawn

Dawn Robson

Job Title: Home Trainer

Joined: 2011

Hello, my name is Dawn Robson, and I am the Home Trainer here at Astbury Mere.


I have worked in the care sector for over 30 years, and I have worked at Astbury Mere for 12 years. I have a Level 3 qualification in Education and Training, am trained in Dementia Care Mapping and have acquired many other qualifications over the years that I use in my role.


As a home trainer, I source and help provide any training that is required within our home so that our team can continue to learn and grow in confidence and experience. Alongside this, I support our residents in a way that enables them to maintain their independence, which I find incredibly rewarding.