Astbury Mere Care Home

Newcastle Road, Astbury, Congleton CW12 4HP
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9.9 130 Reviews
  • Astbury Mere Care Home, Congleton
Situated only a few minutes from the centre of Congleton, Astbury Mere Care Home sits in an incredibly desirable position, with views of Astbury Mere Country Park and easy access to the nearby towns of Biddulph, Kidsgrove and Sandbach. Having opened in 2010, Astbury Mere provides 24-hour residential, dementia, nursing and respite care for senior individuals living in and around Cheshire. With 62 ensuite bedrooms, Astbury Mere provides exceptional person-centred care in a comfortable yet stylish purpose-built environment. With numerous communal living areas, a hairdressing salon, a dedicated activities and wellbeing room and a private dining room for special family occasions, Astbury Mere has everything one could wish for. Astbury Mere residents also benefit from access to a secure, landscaped garden for relaxation, a gentle stroll or a spot of gardening.

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Care Provided by Astbury Mere Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Hackett (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Astbury Mere Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Astbury Mere Care Home Reviews (130)

Total of 130, showing 81-100
9.9

Astbury Mere Care Home has a Review Score of 9.9 (9.883) out of 10, based on 29 reviews in the last 2 years. Over all time Astbury Mere Care Home has 130 reviews.

Overall Experience

  • 100
  • 27
  • 3
  • 0
  • 0

Date Published

130
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19
29
101

Review from E H (Respite Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been comfortable here, impressed with the staff and enjoyed my coach trip. Have been treated with great kindness and consideration.

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Review from A R (Husband of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has only recently come to live at Astbury Mere but right from the start, the professionalism and courteous of the staff was obvious.
It is also apparent that there are good staff relations at all levels. They all work well as a team.

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Review from P H (Husband of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident for 9 years and during her stay, she was in excellent care. The home was well run, clean, tidy and warm with excellent facilities. The staff from top to bottom were the best.

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Review from S Z (Son of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely rooms and gardens. All staff very welcoming and friendly, they always acknowledge you, even in corridors. My mum settled in very quickly and her needs were well met.

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Review from A C (Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My weeks stay was a pleasant and relaxing experience.

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Review from L D (Wife of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care home we have used. Staff cannot do enough to help and put you at ease. All the residents seem very happy and well looked after. Lots going on in the day. The garden is amazing and very peaceful. It is so nice to have a place where I can trust the staff completely with my husband's care.
A truly wonderful place. Thank you very much.

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Review from Ann C (Friend of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my close friend arrived at Astbury Mere, he was terminally ill and the care he received was brilliant and he was cared for with dignity and the staff always smiling and kind. His pain management made life as comfortable as possible until the end. I will always be grateful for this. Unfortunately,
my friend was unable to benefit from any of the activities because of his situation. The program was full every day and even trips out on the minibus. I would recommend Astbury Mere to anyone needing care.

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Review from Peter B (Husband of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had 10 days respite care and I was extremely pleased with the care and attention she was given by the obviously caring staff. There was an air of calmness and professionalism which was comforting for me.

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Review from Vivien E (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Astbury Mere Care Home for over five years and I have no complaints about the care she receives, The staff and residents are one family and she is treated with love and respect. Any concerns I may have are always dealt with efficiently and quickly and I always feel free to ask
questions or to mention any worries mum may have.

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Review from Evelyn W (Respite Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our stay here for approx three weeks for myself and my husband has been very satisfactory. We have been very well looked after by caring staff. The rooms are very comfortable and the meals very varied and good.

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Review from Dennis W (Respite Resident) assisted by family/friend published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything satisfactory. The food and care for our three weeks stay very good.

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Review from Sue S (Daughter of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From meeting the marketing rep, to meeting the nurses during my parents' respective assessments, to my visit and the moving in of my parents. I cannot describe the relief and confidence I feel 'handing my parents over'. What I have seen re how the carers work with residents, their observations, their
questions to help my parents, the atmosphere of the home - just everything is so good and everything my parents need is offered and provided, should they want and need it. Thank you.

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Review from E S (Friend of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Food is excellent.
The home is very clean and the staff lovely and caring on the whole.
My main issues are the length sometimes that it takes to respond to a "bell" from the resident. Segregation in the dining room should be considered as, although sad the way some residents are, some of the habits
at the table are not fair on others.

Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for taking the time to review our home. The call bell is one of many systems in the home that is very closely monitored and results analysed on a monthly basis. The results show an extremely timely response to call bells at an average of just 84 seconds.


I cannot comment on individual circumstances in this forum, but should our resident (or their responsible person where applicable) wish to discuss any aspect of their care, including response to call bells, they may speak with me at any time.


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Review from Henry K (Son of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being dissatisfied with a number of care homes in Cheshire, I was immediately impressed with every aspect and for the first time felt my mother was resident in a home that provided dignity, compassion, affection and professionalism. The attention to detail was striking. Sadly my Mum died (at the
age of 93) after a few months but the end of life care was inspiring. I will always be so grateful.

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Review from Gill G (Daughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise the staff highly enough for their kindness to Dad after losing Mum. Everyone has been brilliant – taking time to sit with him to cheer him up when he was feeling down. The nursing staff and care team were brilliant – phoning me to let me know that Dad was ok. Complete peace of mind
during a very difficult time.


When we first visited the home to look round, we knew straight away that it was the right choice. Everyone was so welcoming and friendly – it just felt right. Dad has enjoyed his respite care and his mobility has certainly improved after walking the corridor several times a day!


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Review from Doris B (Wife of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and myself were delighted to be welcomed into the home. Any feelings of apprehension were soon dispersed by the wonderful, calm and loving atmosphere which we felt. After a few weeks, I felt my husband was receiving excellent attention and was responding to such a dedicated team of workers,
making him feel happy and comfortable. Thank you for such a wonderful home.

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Review from Freda M (Wife of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Astbury Mere Care Home is the best, in East Cheshire. I feel relaxed and stress-free when my husband is in respite care. After visiting numerous homes, not one came anywhere to the standard of Astbury Mere. If they provided daycare, my husband would be the first there.

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Review from B A (Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am unable to write a lot. My experience was mostly pleasant. It was my first time in a care home and everyone made me feel welcome.

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Review from J A (Son of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Astbury in July. The staff made him feel at home and took the time to understand his social needs as well as his care needs. The home and gardens are immaculate and the support given to the family is excellent we were even able to celebrate a family occasion in a private room so my
Father felt like this was his home.

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Review from E W (Granddaughter of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nana has been living at Astbury Mere Care Home since February. It was very hard for our family, however, the staff have been amazing and have made my nana feel right at home. Nothing has been too much to ask for and we love seeing my nana so happy and enjoying all the activities here. My nana loves
the food and going on day trips.

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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Astbury Mere Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Astbury Mere Care Home is calculated as follows: ( (303 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 342 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Astbury Mere Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (5)

Emma

Emma Hackett

Job Title: Home Manager

Joined: 2010

Hello, my name is Emma, and I have worked at Astbury Mere since we opened in 2010.


I am a registered general nurse and that is where my career with Porthaven Care Homes began. Over the past thirteen years, I have progressed with the company, becoming deputy and home manager.


I have an excellent team working alongside me, and we work as one unit to support our wonderful residents and their families, as well as each other. I am incredibly proud when people describe Astbury Mere as a 'happy home'.


Sheli

Sheli Knapper

Job Title: Deputy Manager

Joined: 2010

Hello, my name is Sheli Knapper, and I am the Deputy Manager here at Astbury Mere.


I began working at Astbury Mere as a carer in 2010 and soon after took a hiatus to complete a degree in Nursing at Keele University. I am incredibly devoted to Astbury Mere and love the strong family approach present in our home. I am especially proud of our exceptional dementia and end-of-life care.


Adriana

Adriana Jaracz

Job Title: Client Services Manager

Joined: 2019

Hello, my name is Adriana Jaracz, and I have been the Client Services Manager here at Astbury Mere Care Home since 2019.


Andrew

Andrew Crutchley

Job Title: Head Chef

Joined: 2017

Hello, my name is Andrew Crutchley, and I am the Head Chef here at Astbury Mere.


I have been a chef for 24 years since I left school. I have worked in AA rosette standard restaurants and endeavoured to bring that standard into the care setting. I have an NVQ level 3 in Professional Cookery and a Level 3 in Food Hygiene. My family are all in the hospitality industry so it is in my blood.


I have an eight-year-old daughter, and I spend as much time with her as possible teaching her to bake and giving her skills for the future


Dawn

Dawn Robson

Job Title: Home Trainer

Joined: 2011

Hello, my name is Dawn Robson, and I am the Home Trainer here at Astbury Mere.


I have worked in the care sector for over 30 years, and I have worked at Astbury Mere for 12 years. I have a Level 3 qualification in Education and Training, am trained in Dementia Care Mapping and have acquired many other qualifications over the years that I use in my role.


As a home trainer, I source and help provide any training that is required within our home so that our team can continue to learn and grow in confidence and experience. Alongside this, I support our residents in a way that enables them to maintain their independence, which I find incredibly rewarding.