Astbury Mere Care Home

Newcastle Road, Astbury, Congleton CW12 4HP
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9.9 130 Reviews
  • Astbury Mere Care Home, Congleton
Situated only a few minutes from the centre of Congleton, Astbury Mere Care Home sits in an incredibly desirable position, with views of Astbury Mere Country Park and easy access to the nearby towns of Biddulph, Kidsgrove and Sandbach. Having opened in 2010, Astbury Mere provides 24-hour residential, dementia, nursing and respite care for senior individuals living in and around Cheshire. With 62 ensuite bedrooms, Astbury Mere provides exceptional person-centred care in a comfortable yet stylish purpose-built environment. With numerous communal living areas, a hairdressing salon, a dedicated activities and wellbeing room and a private dining room for special family occasions, Astbury Mere has everything one could wish for. Astbury Mere residents also benefit from access to a secure, landscaped garden for relaxation, a gentle stroll or a spot of gardening.

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Care Provided by Astbury Mere Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Hackett (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Astbury Mere Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Astbury Mere Care Home Reviews (130)

Total of 130, showing 101-120
9.9

Astbury Mere Care Home has a Review Score of 9.9 (9.883) out of 10, based on 29 reviews in the last 2 years. Over all time Astbury Mere Care Home has 130 reviews.

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  • 27
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Review from S L (Daughter of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very supportive and considerate of individuals' needs. There are always carers around to deal with issues, answer questions etc. They are always patient and deal with numerous, different characters! Activities are well managed and attention is given to including all clients where ever possible.
There are favourite, regular activities and many interesting different activities to satisfy needs and interests.

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Review from G B (Respite Resident) assisted by family/friend published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff efficient and always helpful. I was always treated with respect and dignity.
I was so satisfied with my three-week stay here that I am happy to return in two months for another stay.

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Review from R B (Nephew of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very supportive to my aunt during her stay. Always informative and helpful.

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Review from Kevin W (Son of Resident) published on 18 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father fell whilst on holiday in North Wales, breaking his hip. He was admitted to Hospital where his hip was repaired. We initially tried to transfer him to Hospitals nearer but there were no available beds. We contacted Astbury Mere for their help and advice and they were very knowledgeable and
reassuring and were able to offer a room, with provision for respite and recovery which we were very glad to accept. Michelle and Emma were very helpful and supportive in the move from Wales. When we arrived at Astbury we were all made very welcome and my Father fully enjoyed his two week stay and made daily progress on account of the standard of care and provision received. Ideally, we would have liked him to have stayed longer but he was keen to return to his own home. We shall certainly consider using the home again as both my parents are in their late 80's

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Review from Henry C (Husband of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After major heart surgery a few months in hospital it was agreed to assessment outside hospital. It was also agreed to do this assessment at Astbury Mere Care Home. After 7 weeks in Astbury Mere, she (my wife) returned home.

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Review from Richard P (Partner of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent throughout. As a family, we were cared for and look after as well as the person being cared for. I would recommend the home every time. Thank you.

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Review from William B (Respite Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed staying here. Staff and residents very pleasant. A number of the staff I knew when I served them in my shop I had some years ago.

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Review from E A (Daughter-in-law of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words just cannot explain how wonderful the care that has been given to my mother-in-law for the last 4 and a half years. ALL the staff have given 100% plus to maintain that love and dignity is first and foremost, they go way beyond their job description. The support that we have received during mum's
life and death has been extra special - made to feel part of a loving family. Many, many thanks to ALL.

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Review from P G (Friend of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Astbury Mere Care Home is situated in beautiful gardens and you are always greeted with a friendly smile as you enter reception. The dining room is tastefully decorated and the food beautifully presented. All the staff are caring and kind, doing their best to meet residents needs. The bedrooms are spacious,
beds and equipment provided to maximum safety, with alarm buttons in easy reach. The activities are varied, encouraging residents to interact, laugh and stimulate their thinking and mobility.

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Review from G B (Husband of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I transferred my wife from another care home, but extremely pleased with the home, staff already know my wife's requirements and have carried out their duties splendidly, with care and attention.
Management are excellent and no problems exist.
Fees extremely high.

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Review from Penelope B (Daughter of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This purpose designed home meet my mother's complex needs admirably. Staff were capable and extremely competent. Always cheerful and sympathetic with residents, helpful and communicative to relatives. Although possibly a bit expensive for some people, the quality of care reflects this and I would recommend
Astbury Mere without hesitation.

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Review from Sue W (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Astbury Mere in February and was put at ease and made to feel welcome from the first day. The exceptional care that she has received has resulted in her looking better health wise than she has for a long time. Everyone takes time to ensure the well-being of residents is met. Looking
her best is important to mum so having a hairdresser and pamper nail sessions makes her happy. Easy access to the beautiful well-maintained garden is great for mum who loves to get outside. I can't recommend this home highly enough, it is brilliant, as are all the staff.

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Review from C W (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good quality care home, though on the expensive side, offers regular days out and a variety of 'at home' activities. Staff are caring and friendly.

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Review from Celia C (Daughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff could not have been kinder or more helpful. They treated my father with respect, compassion and dignity as were alert and helpful with dispensing his medications and creams on time. The 3 meals and teatimes every day were interesting and tempting.


My father thoroughly enjoyed all the day

outings until he was too fragile to go. The gardens around the home are award-winning and soothing to walk or I take a wheelchair around so fresh air every day. But the staff make this care home as extraordinary as they can.

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Review from Marion W (Respite Resident) published on 27 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was a resident for just 2 weeks respite care. I was reasonably able to do things for myself but appreciated the care and attention that was provided

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Review from David B (Husband of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife who has Alzheimer's was in Astbury Mere for two weeks of respite care. I have nothing but praise for the professional management and care that my wife has had throughout her stay. The pleasant ambience of the home would be hard to surpass. It was clean, light and airy in a pleasant location.
The staff are of the best.

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Review from Claire H (Daughter of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Astbury Mere in February 2017. Placing her in care was very hard for my sister and I. The guilt we felt was tremendous. Staff have assured us Mum has never asked to go home throughout the time she has been a resident at Astbury. My sister and I have come to believe Mum is contented and
happy there. This was confirmed to us recently when Mum said (totally unprompted) "this place is quite nice, I'm glad you found this place for me". Given that our mum spent several years fighting against help and saying 'promise you'll never put me in a nursing home' my sister and I feel we have our mum's blessing for our decision, and this is testament also to the care Astbury Mere has shown us all over the past year.

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Review from M H (Wife of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the whole concept at Astbury Mere Care Home. My husband is happy here and the staff are wonderful. The whole place whilst very caring and supportive is filled with light, beautiful lounges and gardens to walk around or sit in. I couldn't wish for anything better than Astbury Mere
Care Home to care for the person I have spent most of my life with. A big thank you to everyone knowing that my loved one is settled and happy.

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Review from G B (Daughter of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home. Very clean, friendly and caring. Beautiful gardens. Car park could be bigger.

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Review from W D (Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I think it's very good. I think the attention we get sometimes could do with a little upgrading.

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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Astbury Mere Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Astbury Mere Care Home is calculated as follows: ( (303 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 342 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Astbury Mere Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (5)

Emma

Emma Hackett

Job Title: Home Manager

Joined: 2010

Hello, my name is Emma, and I have worked at Astbury Mere since we opened in 2010.


I am a registered general nurse and that is where my career with Porthaven Care Homes began. Over the past thirteen years, I have progressed with the company, becoming deputy and home manager.


I have an excellent team working alongside me, and we work as one unit to support our wonderful residents and their families, as well as each other. I am incredibly proud when people describe Astbury Mere as a 'happy home'.


Sheli

Sheli Knapper

Job Title: Deputy Manager

Joined: 2010

Hello, my name is Sheli Knapper, and I am the Deputy Manager here at Astbury Mere.


I began working at Astbury Mere as a carer in 2010 and soon after took a hiatus to complete a degree in Nursing at Keele University. I am incredibly devoted to Astbury Mere and love the strong family approach present in our home. I am especially proud of our exceptional dementia and end-of-life care.


Adriana

Adriana Jaracz

Job Title: Client Services Manager

Joined: 2019

Hello, my name is Adriana Jaracz, and I have been the Client Services Manager here at Astbury Mere Care Home since 2019.


Andrew

Andrew Crutchley

Job Title: Head Chef

Joined: 2017

Hello, my name is Andrew Crutchley, and I am the Head Chef here at Astbury Mere.


I have been a chef for 24 years since I left school. I have worked in AA rosette standard restaurants and endeavoured to bring that standard into the care setting. I have an NVQ level 3 in Professional Cookery and a Level 3 in Food Hygiene. My family are all in the hospitality industry so it is in my blood.


I have an eight-year-old daughter, and I spend as much time with her as possible teaching her to bake and giving her skills for the future


Dawn

Dawn Robson

Job Title: Home Trainer

Joined: 2011

Hello, my name is Dawn Robson, and I am the Home Trainer here at Astbury Mere.


I have worked in the care sector for over 30 years, and I have worked at Astbury Mere for 12 years. I have a Level 3 qualification in Education and Training, am trained in Dementia Care Mapping and have acquired many other qualifications over the years that I use in my role.


As a home trainer, I source and help provide any training that is required within our home so that our team can continue to learn and grow in confidence and experience. Alongside this, I support our residents in a way that enables them to maintain their independence, which I find incredibly rewarding.