Astbury Mere Care Home

Newcastle Road, Astbury, Congleton CW12 4HP
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9.9 130 Reviews
  • Astbury Mere Care Home, Congleton
Situated only a few minutes from the centre of Congleton, Astbury Mere Care Home sits in an incredibly desirable position, with views of Astbury Mere Country Park and easy access to the nearby towns of Biddulph, Kidsgrove and Sandbach. Having opened in 2010, Astbury Mere provides 24-hour residential, dementia, nursing and respite care for senior individuals living in and around Cheshire. With 62 ensuite bedrooms, Astbury Mere provides exceptional person-centred care in a comfortable yet stylish purpose-built environment. With numerous communal living areas, a hairdressing salon, a dedicated activities and wellbeing room and a private dining room for special family occasions, Astbury Mere has everything one could wish for. Astbury Mere residents also benefit from access to a secure, landscaped garden for relaxation, a gentle stroll or a spot of gardening.

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Care Provided by Astbury Mere Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Hackett (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Astbury Mere Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Astbury Mere Care Home Reviews (130)

Total of 130, showing 121-130
9.9

Astbury Mere Care Home has a Review Score of 9.9 (9.883) out of 10, based on 29 reviews in the last 2 years. Over all time Astbury Mere Care Home has 130 reviews.

Overall Experience

  • 100
  • 27
  • 3
  • 0
  • 0

Date Published

130
11
19
29
101

Review from John G (Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this is top marks for everything. No complaints and an extremely pleasant home. I previously stayed for a few weeks but now permanent.

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Review from Laura L (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited 11 dementia homes in the past 8 months in the Stockport and Greater Manchester area. NOT one comes close to the care, fantastic staff and experience at Astbury Mere Care Home. Taking my mum out of her home where she had lived for over 30 years was a living nightmare for me and my sister
as we couldn't physically cope with the deterioration of Mum's disease. We felt very alone and most of the other care homes showed little understanding of the relatives point of view. The staff at Astbury Mere Care Home put a broken family back together, they are angels in our eyes. A safe, warm, clean, trustworthy, bright, happy, healthy, friendly home.

Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you so much for sharing your experience of our lovely home. Caring for our relatives, as well as our residents have always been a priority for the team and I will make sure to share your kind comments with them all. Thank you, Emma.


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Review from P T (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum joined the home, she has been treated with kindness, dignity and respect. Her care has been excellent in every way. Not only is mum cared for and supported, but we as a family have also received support in so many ways. The home is very professionally run, yet has that "homely" feeling that
is so important - they look after you! All staff (in every department) work very hard - nothing is too much trouble for them.

Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for sharing your experience about Astbury Mere Care Home. Your feedback is wonderful to hear and I will share with all of the team. Best wishes, Emma


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Review from A P (Daughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived here for the last 3 1/2 years of her life. She died in Jan 2017 aged 92. At first, her quality of life was as good as possible despite losing her independence. She had a comfortable room, made new friends, enjoyed meals in the dining room and was able to wander out into the garden. Recently
when seriously ill the staff were brilliant, extremely kind and enabled my mother to die peacefully at the care home as she wished.

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Review from Judith B (Daughter of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in the home for 4 years. She is loved by all the staff who are amazing with her. There are lots of activities which the residents are encouraged to join in! It is a home from home! As relatives, we are made to feel very welcome.

Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for taking the time to review our home. I will ensure your kind comments are passed on to the team. Best wishes, Emma.


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Review from Richard S (Son of Resident) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regarding my mother's care at end of life on 1/4/16. The care she and my family received was second to none. Staff of all fields did all they could including tea, coffee and biscuits while we sat with her for her last five days. We feel as a family that we could not have been treated better anywhere
and her death was painless as possible.

Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Dear Richard, thank you for writing such wonderful comments about the team at such a difficult time. We're all so very sorry for your loss but I am extremely proud that my team were able to provide some comfort to you and your family. With warmest wishes, Emma


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Review from Gail S (Daughter of Resident) published on 29 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father spent his last few weeks at Astbury Mere Care Home. We shall be forever grateful for the kindness and care of all of the staff who helped. They were a tremendous support to him and to our family during a difficult time.

Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Thank you for sharing your experience of our home Gail. I will pass on these lovely comments to the team here at Astbury Mere. With all best wishes, Emma


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Review from Lisa H (Niece of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunty moved in to Asbury as a permanent resident after four weeks respite, it is a big change for her but everyone has been very kind, helpful and caring. I have come in contact with staff in all areas, all are welcoming, helpful and polite. The residents meeting was informative, interesting. It's
a shame more relatives don't take the time to go! I spend a lot of time in the home and apart from a few 'niggles' I have seen nothing that would make me feel unhappy about her living there. It's a lovely place with a full activities programme and events held regularly.

Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Hi Lisa and thanks for taking the time to review our home. These are great comments and I'm glad to hear that you are pleased with Astbury Mere. The resident and relatives meetings are a superb forum to share ideas and feedback and it's encouraging to hear that you have found these useful. Best wishes, Emma


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Review from Peter H (Son of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my mother and father have been residents in the dementia wing this year (as the previous 3 years). My mother died peacefully in the home in May and I was pleased to be with her when she passed from this world. When I was unable to be there at all times someone was either close or with her which
was just as I would expect from a really caring set of carers and nurses. My father is still being looked after well.

Reply from Emma, Home Manager at Astbury Mere Care Home

Dear Peter, thank you so much for your kind words which I will ensure are relayed to the care team. Best wishes, all the team at Astbury Mere!


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Review from Alison B (Daughter of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a good safe ratio of staff to residents. Friendly but professional staff. Activities coordinator is open to input from family and provides a varied programme. En-suite rooms are very spacious. Lovely room available for private family lunch/party where you have privacy but help is only a call
away.

Reply from Emma Harding, Home Manager at Astbury Mere Care Home

Dear Alison, it's great to know that you are happy with our services at Astbury Mere. I will make sure the care team and those mentioned in your comments receive your feedback. With warm wishes, Emma


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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Astbury Mere Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Astbury Mere Care Home is calculated as follows: ( (303 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 342 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Astbury Mere Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (5)

Emma

Emma Hackett

Job Title: Home Manager

Joined: 2010

Hello, my name is Emma, and I have worked at Astbury Mere since we opened in 2010.


I am a registered general nurse and that is where my career with Porthaven Care Homes began. Over the past thirteen years, I have progressed with the company, becoming deputy and home manager.


I have an excellent team working alongside me, and we work as one unit to support our wonderful residents and their families, as well as each other. I am incredibly proud when people describe Astbury Mere as a 'happy home'.


Sheli

Sheli Knapper

Job Title: Deputy Manager

Joined: 2010

Hello, my name is Sheli Knapper, and I am the Deputy Manager here at Astbury Mere.


I began working at Astbury Mere as a carer in 2010 and soon after took a hiatus to complete a degree in Nursing at Keele University. I am incredibly devoted to Astbury Mere and love the strong family approach present in our home. I am especially proud of our exceptional dementia and end-of-life care.


Adriana

Adriana Jaracz

Job Title: Client Services Manager

Joined: 2019

Hello, my name is Adriana Jaracz, and I have been the Client Services Manager here at Astbury Mere Care Home since 2019.


Andrew

Andrew Crutchley

Job Title: Head Chef

Joined: 2017

Hello, my name is Andrew Crutchley, and I am the Head Chef here at Astbury Mere.


I have been a chef for 24 years since I left school. I have worked in AA rosette standard restaurants and endeavoured to bring that standard into the care setting. I have an NVQ level 3 in Professional Cookery and a Level 3 in Food Hygiene. My family are all in the hospitality industry so it is in my blood.


I have an eight-year-old daughter, and I spend as much time with her as possible teaching her to bake and giving her skills for the future


Dawn

Dawn Robson

Job Title: Home Trainer

Joined: 2011

Hello, my name is Dawn Robson, and I am the Home Trainer here at Astbury Mere.


I have worked in the care sector for over 30 years, and I have worked at Astbury Mere for 12 years. I have a Level 3 qualification in Education and Training, am trained in Dementia Care Mapping and have acquired many other qualifications over the years that I use in my role.


As a home trainer, I source and help provide any training that is required within our home so that our team can continue to learn and grow in confidence and experience. Alongside this, I support our residents in a way that enables them to maintain their independence, which I find incredibly rewarding.