Rosewood House

7 Kyle Road, Bensham, Gateshead NE8 2YE
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8.3 48 Reviews
  • Rosewood House, Gateshead
At Rosewood, they appreciate that the choice to move yourself or a loved one into a care home can be emotionally challenging for all those involved.

It is for this reason and many others, that they are committed to making this decision process as simple as possible by providing the best care facilities, support, involvement and information to enable Rosewood to provide the most comfortable and enjoyable experience for all of their residents and their families. Rosewood House is a friendly service whose staff have years of experience in caring for the elderly.

A uniquely exciting place for older people to live, Rosewood effortlessly combines established nursing practice with innovative, fresh, forward-thinking ideas.

All decisions are geared towards promoting this vision and ethos of Rosewood, including staff hired, activities provided, and the pleasant atmosphere achieved.

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Care Provided by Rosewood House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 78 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Janette Malham (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Facilities

  • Close to Local shops
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Rosewood House Reviews (48)

Total of 48, showing 1-20
8.3

Rosewood House has a Review Score of 8.3 (8.253) out of 10, based on 2 reviews in the last 2 years. Over all time Rosewood House has 48 reviews.

Overall Experience

  • 43
  • 5
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Date Published

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46

Review from L D (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be happier with the staff and the care my mother receives. Such a happy, friendly environment and the staff really do care and interact with the residents. There are plenty of activities to keep them occupied and my mother is always kept clean and tidy.

Reply from Sanju Joy, Office Support Manager at Rosewood House

We are thrilled to learn that you are satisfied with the level of care provided at Rosewood House. Our activities team makes sure there is a varied daily activity plan, including group and one-on-one activities (while taking the preferences of residents into consideration). We also encourage family members to like our social media pages, so they may stay informed about what is going on at the home.


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Review from Margaret S (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mam is in Rosewood and it is second to none. The staff are the best; they really care. It’s clean and well maintained. It’s just like a big family, so relaxed, but always someone on hand if you have any problems. Wouldn’t hesitate to recommend it to anyone. Thank you all, from my mam and her
family.

Reply from Sanju Joy, Office Support Manager at Rosewood House

We appreciate your review. We value any comments, since they help us to make necessary service improvements. Thank you for your kind words about our home and staff as well. We try hard to deliver consistently high-quality care. We will let the team know about your comments.


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Review from Jennifer N (Daughter of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel very confident leaving my mother in the care of Rosewood knowing she's well cared for and happy.

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Review from M H (Daughter of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care provided. Staff are lovely.

Reply from Laura Tindle, Quality Assurance Manager at Rosewood House

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Rosewood is so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from John G (Son of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with excellent staff who take good care of my mother.

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Review from A G (Daughter-in-law of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very helpful and pleasant. They look after my mother-in-law very well and seem genuinely kind in taking care of her needs. Her room is always kept tidy as she is not capable of looking after it herself. She loves the food there and always seems to have cups of tea made for her. Our
whole family feel comforted that she seems to be taken care of really well.

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Review from M A (Son of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Because of Covid-19 restrictions, we were unable to visit Rosewood House until the end of life of our mother. However, the staff were excellent in supporting us to make video calls and relaying messages when deafness became a problem so that we could stay in constant touch. We cannot speak too highly
of every member of staff whether administration, care or management, even the gardener was pleased to meet us. The overall impression in the home was of warmth, comfort and support for all whilst professional standards overarched everything.

Reply from Sanju Joy, Data Manager at Rosewood House

Thank you for your lovely review; it is very much appreciated.


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Review from Gary G (Son of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff who are doing a good job during the current circumstances.

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Review from Dorothy K (Niece of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is such a bright, clean and nice environment. 100% of staff are helpful, pleasant and caring and nothing is too much trouble for them. Every part of the home is amazing and a pleasure to visit.

Reply from Sanju Joy, Data Manager at Rosewood House

Thank you so much for your lovely kind words; staff fully appreciate all comments.


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Review from J A (Son of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hard to review the service when lockdown has prevented visits. There is, however, an appearance of care which is reassuring.

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Review from Julie B (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ma has settled in very well to Rosewood House. Staff very attentive and caring. She is very well looked after.

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Review from Jacqueline R (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care and good relationship with staff and carers.

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Review from Lynda D (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with the whole process. The staff are extremely caring and understanding of this process, and I have always felt confident and always made aware of the stages prior to my visit. A very good team effort.

Reply from Sanju Joy, Data Manager at Rosewood House

Thank you so much for your lovely kind words; staff fully appreciate all comments.


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Review from Christine K (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely happy with the dedication of staff and services.

Reply from Sanju Joy, Data Manager at Rosewood House

Thank you for your lovely review; it is very much appreciated.


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Review from Kirsty J (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring friendly staff. Clean surroundings. Always made to feel welcome. Residents treated with respect and dignity.

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Review from Joyce R (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam has been in Rosewood for over 3 years, and as a family, we have always been very pleased with the care she receives. We are always made to feel very welcome whenever we visit, and the organisation of visits during COVID have been great, well organised.

Reply from Sanju Joy, Data Manager at Rosewood House

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience. Our staff are truly dedicated to providing very high standards of care. Always go the extra mile to ensure their residents are happy.


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Review from Diane M (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Rosewood for two years now, and I can't speak highly enough of all Rosewood staff in the care they have shown to my mum. The past 12 months have been very challenging due to the pandemic, but they have dealt with all the extra demands this has brought marvellously. I wouldn't hesitate
to recommend Rosewood to anyone who is considering care for an elderly relative.

Reply from Sanju Joy, Data Manager at Rosewood House

Thank you for your lovely review; it is very much appreciated.


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Review from Jonathan T (Son of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful and friendly, my father is happy.

Reply from Sanju Joy, Data Manager at Rosewood House

Thank you so much for your lovely kind wordsl staff fully appreciate all comments.


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Review from Jacqueline B (Sister of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosewood House is a very caring home. The staff are sp dedicated to their work, making the people living there happy.

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Review from Karen C (Daughter of Resident) published on 5 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie and father are both at Rosewood and the care they have received is excellent. The staff are very friendly, professional and caring. The management and the staff always have the time to talk to me about how my auntie and father are doing and always happy to help. I would recommend Rosewood
in an instant.

Reply from Sanju Joy, Data Manager at Rosewood House

Thank you so much for your lovely comments, the staff really appreciate your thoughts.


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Current Review Score: 8.3 (8.253)

Overview of Review Score

The Review Score of 8.3 (8.253) out of 10 for Rosewood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Rosewood House is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.253 Points relating to the number of positive Reviews for Rosewood House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 2 Positive Reviews ÷ 15.6 = 0.128

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Rosewood House

What types of Care is Rosewood House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rosewood House provide?

Own GP if required is an additional type of care provided.

How many Rooms does Rosewood House have?

There are 72 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Rosewood House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Rosewood House to the centre of Gateshead?

0.7 mile(s) as the crow flies, distance by road may be significantly further.