Rosewood House

7 Kyle Road, Bensham, Gateshead NE8 2YE
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9.0 53 Reviews
  • Rosewood House, Gateshead
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Care Provided by Rosewood House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 78 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Janette Malham (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Facilities

  • Close to Local shops
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
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Rosewood House Reviews (53)

Total of 53, showing 21-40
9.0

Rosewood House has a Review Score of 9.0 (9.042) out of 10, based on 7 reviews in the last 2 years. Over all time Rosewood House has 53 reviews.

Overall Experience

  • 48
  • 5
  • 0
  • 0
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Date Published

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Review from Joyce R (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam has been in Rosewood for over 3 years, and as a family, we have always been very pleased with the care she receives. We are always made to feel very welcome whenever we visit, and the organisation of visits during COVID have been great, well organised.

Reply from Sanju Joy, Data Manager at Rosewood House

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience. Our staff are truly dedicated to providing very high standards of care. Always go the extra mile to ensure their residents are happy.


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Review from Diane M (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Rosewood for two years now, and I can't speak highly enough of all Rosewood staff in the care they have shown to my mum. The past 12 months have been very challenging due to the pandemic, but they have dealt with all the extra demands this has brought marvellously. I wouldn't hesitate
to recommend Rosewood to anyone who is considering care for an elderly relative.

Reply from Sanju Joy, Data Manager at Rosewood House

Thank you for your lovely review; it is very much appreciated.


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Review from Jonathan T (Son of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful and friendly, my father is happy.

Reply from Sanju Joy, Data Manager at Rosewood House

Thank you so much for your lovely kind wordsl staff fully appreciate all comments.


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Review from Jacqueline B (Sister of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosewood House is a very caring home. The staff are sp dedicated to their work, making the people living there happy.

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Review from Karen C (Daughter of Resident) published on 5 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie and father are both at Rosewood and the care they have received is excellent. The staff are very friendly, professional and caring. The management and the staff always have the time to talk to me about how my auntie and father are doing and always happy to help. I would recommend Rosewood
in an instant.

Reply from Sanju Joy, Data Manager at Rosewood House

Thank you so much for your lovely comments, the staff really appreciate your thoughts.


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Review from Lisa H (Sister of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a niece of one of the residents in Rosewood House I’m extremely happy with the care that she receives. The staff are very professional and caring. They have shown such professionalism during the COVID 19 pandemic keeping all the residents safe and keeping the families updated with what is happening
within the home.
Keep up the good work.

Reply from Thomas Varghese, Director at Rosewood House

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All our staff are committed to providing the best possible care experience for all our residents and it is very rewarding to have their efforts recognised.


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Review from Ray C (Husband of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife moved to Rosewood House from a challenging behaviour unit. At first, I was worried would she accept the change, would the care be at a level previously received. I would just like to say Rosewood staff are amazing, the wife is extremely comfortable and relaxed and gets very pampered. Nothing
seems too much bother from carers to management all make both my wife and I at home. Food is top-notch, place is immaculate from room to social areas to gardens. Did I mention how caring and professional the carers are? This is a care home above others, well done and thank you.

Reply from Thomas Varghese, Director at Rosewood House

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All our staff are committed to providing the best possible care experience for all our residents and it is very rewarding to have their efforts recognised.


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Review from Julie M (Daughter-in-law of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Rosewood for nearly 7-years. The staff do a fantastic job; they work so hard and are very friendly with warm hearts. The manager is very, very good at her job, makes sure all is done right and has done fantastic throughout this coronavirus for everyone in Rosewood. Well
done staff, keep hard work up!

Reply from Thomas Varghese, Director at Rosewood House

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All our staff are committed to providing the best possible care experience for all our residents and it is very rewarding to have their efforts recognised.


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Review from Maureen W (Sister of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Rosewood House for nearly six years and I have always been really happy with the care she gets. The staff are really helpful and pleasant, as is the management. I have never had any reason to complain.

Reply from Thomas Varghese, Director at Rosewood House

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All our staff are committed to providing the best possible care experience for all our residents and it is very rewarding to have their efforts recognised.


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Review from Paul S (Son of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as we entered Rosewood, we had a good feeling about the place.
The staff/team are excellent.
Over the 2.5 years my mum was there, the staff had changed, but the feeling and friendliness always remained.
Also, excellent medical care.
I would like to name some of the staff, but I won't in
case I miss someone out.
This is an excellent, caring place for your loved one.

Reply from Thomas Varghese, Director at Rosewood House

Thank you, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience was so positive. All our staff are committed to providing the best possible care experience for all our residents, and it is very rewarding to have their efforts recognised.


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Review from Lynn W (Granddaughter of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have such wonderful peace of mind that my gran is safe and well looked after. She enjoys the meals and the company, the staff are really amazing and you become part of the Rosewood family. Thank you all from the bottom of my heart for all that you’s do for my gran.

Reply from Thomas Varghese, Director at Rosewood House

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All our staff are committed to providing the best possible care experience for all our residents and it is very rewarding to have their efforts recognised.


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Review from Kelsie J (Friend of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, clean and friendly home. Happy atmosphere and staff are amazing with residents, friends and family. Nothing is too much trouble and the services provided are second to none. Wouldn’t hesitate to recommend this home to anyone for their loved ones.

Reply from Thomas Varghese, Director at Rosewood House

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience. Our staff are truly dedicated to providing very high standards of care. Always go the extra mile to ensure their residents are happy.


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Review from P T (Sister of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my sister the staff are always friendly and helpful. There's no smell it's always kept clean and fresh.
The garden and entrance always maintained well. We always call the staff my sister's other family. I would recommend Rosewood to anyone.

Reply from Thomas Varghese, Director at Rosewood House

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience. Our staff are truly dedicated to providing very high standards of care. Always go the extra mile to ensure their residents are happy.


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Review from A H (Wife of Resident) published on 31 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home and the staff are wonderful. They are all so kind, caring and do all they can to make the residents happy and secure and the management can not be helpful enough too.

Reply from Thomas Varghese, Director at Rosewood House

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience. Our staff are truly dedicated to providing very high standards of care. Always go the extra mile to ensure their residents are happy.


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Review from Catherine W (Granddaughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma is in Rosewood, the staff are very friendly, and it is a lovely care home. I have been able to speak to my grandma on the phone through the covid 19 viruses, and it is so hard not seeing my grandma, but the staff have been wonderful in letting me speak to her any time of day. Also, it is
wonderful news that we will be able to visit now.

Reply from Sharon Chisholm, Manager at Rosewood House

Thank you very much for your review which has been passed over to our staff, who appreciate your kind words.


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Review from Audrey C (Niece of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old auntie was suffering from age-related dementia when she entered Rosewood House, and now I call her the born again woman. She has settled into the home very well and enjoys the home-cooked meals, sponge cakes, and puddings. She enjoys all of the activities, which include art, armchair
keep fit, and many more, but her favourite is singing along to all of the old songs. She enjoys the company of the residents and the busy life in the home.
The staff are amazing, caring, and compassionate to the residents and know them all by name. It's peace of mind for me to know she is in a wonderful, clean home, being looked after by dedicated staff who genuinely care for her.

Reply from Thomas Varghese, Director at Rosewood House

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience. Our staff are truly dedicated to providing very high standards of care. Always go the extra mile to ensure their residents are happy.


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Review from Lynn S (Daughter of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well organised and ran care home, providing regular updates during COVID to family. Nothing you ask is every any problem to the staff, after having experience of my mam being in another care home, I think the care home has managed the COVID situation very well in these difficult times.

Reply from Sharon Chisholm, Manager at Rosewood House

Thank you very much for your kind words, I will pass these on to our staff.


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Review from H G (Brother of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As his brother, I am content that his daughter and I chose this care home. We felt the atmosphere as soon as we walked in the door to check it out.

Reply from Sharon Chisholm, Manager at Rosewood House

Thanks for your review and your kind words, this really means a lot to myself and my team.


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Review from Sandra Z (Daughter of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic place to have your mother live. During this time of uncertainty and concern, I have been kept fully up to date by the care home at Rosewood. The staff are so welcoming and helpful as well as being caring and very professional. I know that my mother is in the place where she is happy
and well.

Reply from Sharon Chisholm, Manager at Rosewood House

Thanks for your kind words I have related them to our staff, it really does mean a lot especially at times like this.


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Review from F G (Husband of Resident) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, well-run building.

Reply from Sharon Chisholm, Manager at Rosewood House

Thank you for your review F G, we all appreciate your thoughts about Rosewood.


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Current Review Score: 9.0 (9.042)

Overview of Review Score

The Review Score of 9.0 (9.042) out of 10 for Rosewood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Rosewood House is calculated as follows: ( (76 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.149 Points relating to the number of positive Reviews for Rosewood House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 7 Positive Reviews ÷ 15.6 = 0.449

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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