Mulberry Court

105 Watermead Road, Luton LU3 2TF
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9.4 113 Reviews
  • Mulberry Court, Luton
Mulberry Court is a new care development from Runwood Homes that has been purposely-designed to provide high-quality dementia care.

The home makes a significant contribution to care in the Luton area, with an eighty-three person capacity and the use of modern equipment and healthcare expertise.

Securing quality of life for residents is the utmost aim of the service, in pursuit of which individual wishes, of residents and their families, are taken onboard.

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Care Provided by Mulberry Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Marie Zsentko (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (84)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Mulberry Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Mulberry Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Mulberry Court Reviews (113)

Total of 113, showing 21-40
9.4

Mulberry Court has a Review Score of 9.4 (9.437) out of 10, based on 31 reviews in the last 2 years. Over all time Mulberry Court has 113 reviews.

Overall Experience

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  • 4

Date Published

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Review from Coral C (Daughter of Resident) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about Mulberry Court.
They are the most caring and dedicated staff I have come across and their love for the residents is fabulous.
My mum was a resident until the beginning of this week, the dedication they have shown not only to my mum but to myself as well is second to none and
for this, I am overwhelmed by their love and their kindness.
The staff have a very hard job to do, so from the front door, office, management, floor managers, carers and last of all the domestic staff, I applaud you and thank you for making my mum's life comfortable, loved and cared for!
If you are looking for a home from home then look at this remarkable place and make your room a place where your relative/friend will feel like it is their home and a place of peace and love!

Reply from Marie Zsentko, Home Manager at Mulberry Court

I would like to take this time to thank you for your lovely feedback. We would also like to thank you for the wonderful support you have given to the home. Mum will be sorely missed by us all however we do hope you continue to visit us as you have become a part of us at Mulberry Court.


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Review from A C (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a comfort knowing my father is in safe hands here at Mulberry Court. The staff have been wonderful and welcoming from the beginning and are unfailingly friendly and supportive. My father has settled in quickly and adjusted well. I appreciate the staff's patience with all our questions.

Reply from Marie Zsentko, Home Manager at Mulberry Court

Good afternoon, I would like to take this opportunity to thank you very much for your lovely feedback. We are pleased you are happy with your father's care here at Mulberry Court.


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Review from R F (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to give thanks to the front-line care team who look after our loved ones day in and day out, they work exceptionally hard to take care of multiple needs for hours on end. That said I am concerned at Runwood Homes's decision to reduce staff on shift. 4 staff in the mornings and 3 staff for
approx 30 residents on a floor is not enough in my opinion, especially if someone’s on holiday or off sick and staff have to work 14-hour double shifts, this can’t be good for morale or the health and well-being of the team or the residents. I would urge Runwood to review this decision and look at alternatives to increase bank staff and have Health and Social Care students on placement or volunteers for additional support all round, as we should be supporting the care teams as much as we can.

Reply from Martha Nhidza, Home Manager at Mulberry Court

Thank you for your lovely review and kind words and your support to the home. I have taken on board your recommendation on staffing and I will be reviewing this and taking appropriate actions to ensure good service delivery.


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Review from J T (Daughter of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally satisfied with the level of care and service provided at Mulberry Court. Any issues are attended to promptly and followed up.

Reply from Marie Zsentko, Home Manager at Mulberry Court

Thank you for your feedback. We really appreciate it.


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Review from Michael F (Son of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to the care home at Mulberry Court Watermead Road nearly 4 years ago. She was 99 years of age when she passed away on the 22nd September just 46 days short of her birthday when she would have been 100 years of age. She had severe dementia and was incapable of looking after herself.
During her time there she was looked after in not only a professional way but in a caring way whereby the staff could not do enough for my mum. The staff were really fantastic and could not do enough for her and I was always kept up to date by them on how she was or whenever a problem arose. I was so happy the the last 4 years of her long life were spent in happy surroundings where she was much loved by all. What more can I say but from the bottom of my heart thanks to all at a wonderful care home. Kind regards.

Reply from Marie Zsentko, Home Manager at Mulberry Court

Thank you very much for your lovely feedback. We will continue to provide the best we can to our residents here at Mulberry Court.


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Review from S H (Daughter of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reasonably happy with care as don't have anything to compare it to. Always taken aback by the smell as you enter the corridor where residents live. Perhaps a little more interaction between staff/management/myself.

Reply from Hayley Griffiths, Deputy Manager at Mulberry Court

Thank you for taking your time to complete this review. Please be rest assured our Head Housekeeper has been made aware of the smell in the corridor. Actions have been taken to alleviate the issue. We appreciate your feedback and thank you once again.


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Review from E H (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the way my mum is looked after. There are a few problems no one notices simple things, like when my mum's ankles and legs are swollen and medical attention is very slow.

Reply from Martha Nhidza, Regional Operations Director at Mulberry Court

Thank you for your feedback. We take all concerns very seriously and lessons learnt have been shared with staff to ensure medical attention is sorted at every earliest opportunity. Any delays from the medical experts side will be communicated more effectively with families.


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Review from G S (Daughter-in-law of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally all good. Family member living here is very depressed - cannot seem to shift as to why.

Reply from Martha Nhidza, Regional Operations Director at Mulberry Court

Thank you for the lovely feedback. It will be shared with the rest of the team at Mulberry Court. I am sorry to hear your family member is feeling depressed. Please feel free to speak to a member of staff to arrange a meeting with medical professionals to discuss this further as this is confidential information. Thank you for taking the time to complete this review.


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Review from Humayun M (Friend of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was lovely to see my friend being looked after at Mulberry Court. During my visit, the staff kept checking and making sure he was alright and did not want anything. The location of the home was pleasant, modern and in excellent condition. The room was clean and roomy, and everything was laid out
as required to make it homely. Thank you to all staff at Mulberry Court for looking after my friend. The best place for him!

Reply from Martha Nhidza, Regional Operations Director at Mulberry Court

Thank you for taking time to leave us a review and for your lovely comments acknowledging quality/good care of your friend whilst in Mulberry Court. Your feedback is greatly appreciated and will be shared with the rest of the team.


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Review from Tim H (Brother of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all staff and management. The care given is excellent in every department. All carers appreciated in all they do.

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Review from J G (Daughter of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is well looked after here. This is her home. she is never left alone which brings me comfort, from what I can tell she is happy here. All I would ask is her room be locked as she isn't in her room all day and her belongings can go missing on occasion. Overall the staff are amazing and they communicate.

Reply from Martha Nhidza, Home Manager at Mulberry Court

Your review has made our day! We are grateful for your kind words and to know your Mum is happy. Your request to lock your loved one's room has been observed and is now in place. Thank you once again.


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Review from Wayne H (Grandson of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana is very happy here. Myself and my family are extremely happy with the care she receives in this home. Nothing is ever too much for the carers in this home. Everyone is very polite and friendly and we can all see my nana is a lot more settled in this home.

Reply from Martha Nhidza, Home Manager at Mulberry Court

Thank you for the compliment, it's good to know that you are happy with your Nana's care in Mulberry Court. We really appreciate your support this review will be shared with the rest of the team at Mulberry Court.


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Review from V P (Sister of Resident) published on 27 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Mulberry Court Care Home last July. At first, it was a difficult move for her as she had managed to live independently for a long time. However, at 89 years of age, she now needed the help. I can't speak too highly of the care the staff has given her to help her settle. She has
every facility including doctors, hairdressers etc. Activities are arranged as well. She has settled really well due to all the care she has received. Thanks.

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Review from Dee C (Niece of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been in Mulberry Court for nearly 2 years. Most of his family live in Ireland including me. It is such a relief to know he is so well looked after. Every member of staff I have met has been exceptionally kind, pleasant and cooperative. His great pleasure is food and he is delighted with
the variety and quality of the menu. Thank you so much to all involved.

Reply from Martha Nhidza, Home Manager at Mulberry Court

Thank you for your very kind words. We have a great team in Mulberry Court and we are pleased to hear that you are happy with the care your loved one is receiving. Your feedback is greatly appreciated.


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Review from Sharon A (Daughter of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Mulberry Court in June, after several difficult months of being in hospital and temporary care homes.
Mum can be quite difficult and challenging at times but the staff treat her with dignity and kindness. They offer her support and encouragement when needed. We are informed of any problems
that arise and any issues are dealt with in a timely manner.
We can visit at any time we please and always feel welcome.
We feel very lucky to have mum at Mulberry Court and cannot thank the staff enough for their kindness and caring.

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Review from Gillian F (Friend of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere. Caring and compassionate staff.
Excellent communication. I couldn't have asked for a better home for my friend for the last years of her life.

Reply from Martha Nhidza, Home Manager at Mulberry Court

Thank you so much Gillian for the lovely feedback, it's greatly appreciated.


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Review from S D (Next of Kin) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care given.
Noticed an improvement in the welfare and demeanour of my friend since becoming a resident.
I know she is being cared for properly.

Reply from Martha Nhidza, Home Manager at Mulberry Court

Thank you very much for your kind words. We are so thrilled you are satisfied with the way in which we care for your loved one. We shall ensure our fantastic team members see your lovely comments.


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Review from C T (Mother of Resident) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am quite happy to give this review. From my experience in visiting my daughter at Mulberry Court over the past weeks. I will say that the facilities are excellent. The home is very well managed. The staff is courteous and helpful and the surroundings are very conducive to the needs of the residents.
I would have no hesitation in recommending Mulberry Court to others.

Reply from Martha Nhidza, Home Manager at Mulberry Court

Thank you so much for your feedback, it's greatly appreciated and will be shared with the rest of the team. It gives us reassurance and it motivates us to do more.


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Review from N N (Daughter of Resident) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely appalling care home, standard of care was disgraceful. My mum was moved here from hospital and when she arrived there was a huge stain on the bed sheets with clothes in the room from the previous resident. I could not leave my mother to reside in such a place and took her home to live with
me. I understand there is always going to be some smells from a care home however the stench from this place was unbearable.

Reply from Head Office, Head Office at Mulberry Court

The wellbeing and dignity of our residents are at the centre of everything we do, and we are disappointed to hear about your experience. If you would like to discuss this further, please do not hesitate to contact us at Head Office by calling: 0808 258 3820 or emailing info@runwoodhomes.co.uk


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Review from T S (Daughter of Resident) published on 8 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

First time experience of a care home. While the show around was impressive, I'm afraid to say the personal care was poor and didn't improve when highlighted to staff.
In view of this poor care, we had to move my parent to a different care home, where the care is vastly improved.

Reply from Head Office, Head Office at Mulberry Court

The wellbeing and dignity of our residents are at the centre of everything we do, and we are disappointed to hear about your experience. If you would like to discuss this further, please do not hesitate to contact us at Head Office by calling: 0808 258 3820 or emailing info@runwoodhomes.co.uk


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Current Review Score: 9.4 (9.437)

Overview of Review Score

The Review Score of 9.4 (9.437) out of 10 for Mulberry Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.437 for Mulberry Court is calculated as follows: ( (217 Excellents x 5) + (111 Goods x 4) + (25 Satisfactorys x 3) + (7 Poors x 2) + (6 Very Poors x 1) ) ÷ 366 Ratings = 4.437

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mulberry Court is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Marie

Marie Zsentko

Job Title: Registered Home Manager

Welcome to Mulberry Court. My name is Marie. I have over 31 years of experience working within the care industry, involving many roles and management roles. I am very proud to be working at Mulberry Court and I am very passionate about my job and devoted to the residents in our care. The team strive and works very hard to make a positive difference in resident’s everyday life experiences. We offer high-quality care, in an exceptional state-of-the-art environment. We provide a personalised, happy environment which is Dementia friendly. There are other facilities in the home which include a shop, sensory room, hairdressing room, a café and spacious communal lounges and dining rooms.


Residents and their well-being are the central focus of our care home, and we put service users at the heart of all that we do. We provide outings with our minibus which include trips to the local museums, clubs, and pubs.


Hayley

Hayley Griffiths

Job Title: Deputy Manager

Joined: 2014

Hi, my name is Hayley Griffiths. I started my career at Mulberry Court Care Homes in 2014. I started working for Runwood Homes as a care assistant to help provide person-centred care to people living with dementia and high needs.


I absolutely adore my job and I go home every night feeling satisfied and rewarded that I have helped somebody in need. Runwood Homes provides so many opportunities and amazing training to progress in the health and social care setting.


I trained to become Care Team Leader in 2016, leading a team of carers to ensure my residents were being well looked after and the floor was well led, safe and effective.


I was promoted to Deputy Manager in 2020. Mulberry Court Care Home is the best place to work. I also recommended my family and friends to this care home.


Tunde

Tunde Oyesile

Job Title: Deputy Manager

Joined: 2012

Hello, my name is Tunde Oyesile. I have been a member of Mulberry Court Care Home since November 2012. Runwood Homes has given me so many opportunities to progress my career in social care. I started off working as a care assistant to support elderly living with dementia and high needs, and trained in-house to become a Care Team Leader. I was promoted in 2015.


The support and training I have from Runwood Homes has been great. I have now been promoted as Deputy Manager and have been in this post since 2021. I would recommend Runwood Homes. Mulberrry Court is a nice place to work with a friendly and family feel.


Louissa

Louissa Shamski

Job Title: Cook

Joined: 2018

I absolutely love everything about my job—the staff, the residents, and especially feeding people. I’ve come a long way in my career, starting as a kitchen assistant and working my way up to cook. I’m passionate about my work and enjoy every step of the journey. Originally from Georgia, I’m proud to say I speak five different languages, which helps me connect with people from all walks of life. Outside of work, I enjoy knotting jumpers and clothes, and I’m always up for a good dance session. It’s the little things in life that keep me motivated and happy!


Karen

Karen Goodyear

Job Title: Lifestyle Coordinator

Joined: 2011

I'm Karen, I'm the Lifestyle Coordinator and Dementia Champion at Mulberry Court.


I’ve been a Lifestyle Coordinator for 13 years, and my passion is making residents feel welcome, comfortable, and happy. I love creating a warm, inclusive environment where everyone feels encouraged to take part in activities that bring joy and fulfilment. As a Dementia Champion, I’m committed to supporting and empowering residents with dementia to engage in meaningful activities that enhance their lives.


Outside of my work, I have a variety of hobbies that keep me energized. I enjoy dancing (I’ve even had lessons and was a Junior Miss Pontins!), as well as gardening, crafting, walking, and flower arranging. Whether it’s a dance step or a fresh bouquet, I bring energy and creativity into everything I do.


Bhashia Jayalinda

Bhashia Jayalinda Deegalla

Job Title: Lifestyle Coordinator

Joined: 2023

I'm Bhashia, I am a Lifestyle Coordinator.


As a Lifestyle Coordinator, one of the most rewarding aspects of my job is creating meaningful experiences that make residents’ days easier and happier. I love seeing the joy that activities and engagement bring to the residents. It’s truly fulfilling to witness the positive impact these moments have.


I completed my BCom degree with honours and an MBA with merit, followed by a Chartered HRM qualification in a short period. I’m passionate about creativity, especially in arts and crafts, and event organizing is one of my favourite activities.


Outside of work, I’m an avid reader and a movie enthusiast, and I enjoy dancing. My little boy brings me immense joy, and I cherish every moment spend with him. Balancing work, creativity, and family is something I truly enjoy.


Kirsty

Kirsty Edgar

Job Title: Lifestyle Coordinator

Joined: 2020

I'm Kirsty; I am a Lifestyle Coordinator


With almost four happy years as a Lifestyle Coordinator, I’m passionate about making residents' lives brighter through fun and engaging activities. It’s an incredibly rewarding role, and I always leave work with a smile on my face, knowing I’ve made a positive impact on someone's day. Seeing the joy these activities bring to residents is truly fulfilling, and it’s what keeps me motivated every day.


I started my Duke of Edinburgh and completed my Bronze award, and I used to play the violin—though I can still play "Twinkle Twinkle Little Star!" I’m also a big fan of karaoke, where I love to sing my heart out. When I’m not working, you’ll find me baking delicious treats or enjoying food shopping (though I’m not a fan of clothes or shoe shopping!).