Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Mulberry Court has a Review Score of 9.4 (9.437) out of 10, based on 31 reviews in the last 2 years. Over all time Mulberry Court has 113 reviews.
Review from Lynn B (Daughter of Resident) published on 17 June 2022
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Overall Experience
5.0 out of 5
Reply from Martha Nhidza, Home Manager at Mulberry Court
Thank you so much for the feedback, I will share it with the rest of the team.
Much appreciated.
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Review from Angela Y (Daughter of Resident) published on 16 June 2022
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5.0 out of 5
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Review from A S (Son-in-law of Resident) published on 8 March 2022
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1.0 out of 5
Reply from Martha Nhidza, Home Manager at Mulberry Court
Thank you very much for your review. We extend our sincerest apologies that you have not experienced the quality care that we always strive to provide. Please be assured that we take all feedback seriously and will make it our utmost priority to look into this matter further and resolve any issues as soon as possible. If you would like to speak to a member of our team, please call us on 01702 559797.
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Review from R P (Son of Resident) published on 17 February 2022
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Overall Experience
5.0 out of 5
Reply from Martha Nhidza, Home Manager at Mulberry Court
Thank you so much for your kind words. We really appreciate you taking the time to complete this review and for taking time out to share your experience with us. From myself and the rest of the team, we would like to thank you once again for noticing it really means a lot to us. Kind regards Martha – Home Manager
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Review from L P (Daughter-in-law of Resident) published on 17 February 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Martha Nhidza, Home Manager at Mulberry Court
Thank you so much for your kind words. We really appreciate you taking time to complete this review and for taking time out to share your experience with us. From myself and the rest of the team, we would like to thank you once again for noticing it really means a lot to us.
Kind regards, Martha – Home Manager
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Review from J D (Daughter of Resident) published on 11 January 2022
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Overall Experience
5.0 out of 5
Reply from Martha Nhidza, Home Manager at Mulberry Court
Thank you so much for your wonderful review. We take time to ensure our residents are safe and secure in their environment, and we are happy that you are satisfied with your parents' care.
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Review from J H (Daughter-in-law of Resident) published on 5 January 2022
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Overall Experience
5.0 out of 5
Reply from Martha Nhidza, Home Manager at Mulberry Court
Hello, we are happy that you and your mother-in-law are satisfied with her care. We take extra precautions in transitioning others to assisted living, and your feedback fully enhances our commitments. Thank you for your review.
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Review from James H (Son of Resident) published on 5 January 2022
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Overall Experience
5.0 out of 5
Reply from Martha Nhidza, Home Manager at Mulberry Court
Hello James, we are happy to hear you are satisfied with your mother's care, the staff are appreciative of your comments. Thank you for your review.
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Review from Kimberley V (Daughter of Resident) published on 13 July 2021
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4.0 out of 5
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Review from P D (Son of Resident) published on 9 July 2021
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4.0 out of 5
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Review from Audrey R (Daughter of Resident) published on 10 February 2021
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5.0 out of 5
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Review from L J (Daughter of Resident) published on 23 November 2020
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4.0 out of 5
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Review from P G (Resident) published on 9 November 2020
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5.0 out of 5
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Review from S S (Daughter of Resident) published on 9 November 2020
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4.0 out of 5
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Review from Gary S (Husband of Resident) published on 3 November 2020
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5.0 out of 5
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Review from Susan D (Niece of Resident) published on 3 November 2020
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4.0 out of 5
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Review from S B (Son of Resident) published on 6 August 2020
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4.0 out of 5
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Review from Tina L (Daughter of Resident) published on 28 July 2020
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5.0 out of 5
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Review from B D (Son of Resident) published on 24 July 2020
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4.0 out of 5
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Review from Melanie L (Daughter of Resident) published on 21 July 2020
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4.0 out of 5
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The Review Score of 9.4 (9.437) out of 10 for Mulberry Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.437 for Mulberry Court is calculated as follows: ( (217 Excellents x 5) + (111 Goods x 4) + (25 Satisfactorys x 3) + (7 Poors x 2) + (6 Very Poors x 1) ) ÷ 366 Ratings = 4.437
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Mulberry Court is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Aug 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Home Manager
Welcome to Mulberry Court. My name is Marie. I have over 31 years of experience working within the care industry, involving many roles and management roles. I am very proud to be working at Mulberry Court and I am very passionate about my job and devoted to the residents in our care. The team strive and works very hard to make a positive difference in resident’s everyday life experiences. We offer high-quality care, in an exceptional state-of-the-art environment. We provide a personalised, happy environment which is Dementia friendly. There are other facilities in the home which include a shop, sensory room, hairdressing room, a café and spacious communal lounges and dining rooms.
Residents and their well-being are the central focus of our care home, and we put service users at the heart of all that we do. We provide outings with our minibus which include trips to the local museums, clubs, and pubs.
Job Title: Deputy Manager
Joined: 2014
Hi, my name is Hayley Griffiths. I started my career at Mulberry Court Care Homes in 2014. I started working for Runwood Homes as a care assistant to help provide person-centred care to people living with dementia and high needs.
I absolutely adore my job and I go home every night feeling satisfied and rewarded that I have helped somebody in need. Runwood Homes provides so many opportunities and amazing training to progress in the health and social care setting.
I trained to become Care Team Leader in 2016, leading a team of carers to ensure my residents were being well looked after and the floor was well led, safe and effective.
I was promoted to Deputy Manager in 2020. Mulberry Court Care Home is the best place to work. I also recommended my family and friends to this care home.
Job Title: Deputy Manager
Joined: 2012
Hello, my name is Tunde Oyesile. I have been a member of Mulberry Court Care Home since November 2012. Runwood Homes has given me so many opportunities to progress my career in social care. I started off working as a care assistant to support elderly living with dementia and high needs, and trained in-house to become a Care Team Leader. I was promoted in 2015.
The support and training I have from Runwood Homes has been great. I have now been promoted as Deputy Manager and have been in this post since 2021. I would recommend Runwood Homes. Mulberrry Court is a nice place to work with a friendly and family feel.
Job Title: Cook
Joined: 2018
I absolutely love everything about my job—the staff, the residents, and especially feeding people. I’ve come a long way in my career, starting as a kitchen assistant and working my way up to cook. I’m passionate about my work and enjoy every step of the journey. Originally from Georgia, I’m proud to say I speak five different languages, which helps me connect with people from all walks of life. Outside of work, I enjoy knotting jumpers and clothes, and I’m always up for a good dance session. It’s the little things in life that keep me motivated and happy!
Job Title: Lifestyle Coordinator
Joined: 2011
I'm Karen, I'm the Lifestyle Coordinator and Dementia Champion at Mulberry Court.
I’ve been a Lifestyle Coordinator for 13 years, and my passion is making residents feel welcome, comfortable, and happy. I love creating a warm, inclusive environment where everyone feels encouraged to take part in activities that bring joy and fulfilment. As a Dementia Champion, I’m committed to supporting and empowering residents with dementia to engage in meaningful activities that enhance their lives.
Outside of my work, I have a variety of hobbies that keep me energized. I enjoy dancing (I’ve even had lessons and was a Junior Miss Pontins!), as well as gardening, crafting, walking, and flower arranging. Whether it’s a dance step or a fresh bouquet, I bring energy and creativity into everything I do.
Job Title: Lifestyle Coordinator
Joined: 2023
I'm Bhashia, I am a Lifestyle Coordinator.
As a Lifestyle Coordinator, one of the most rewarding aspects of my job is creating meaningful experiences that make residents’ days easier and happier. I love seeing the joy that activities and engagement bring to the residents. It’s truly fulfilling to witness the positive impact these moments have.
I completed my BCom degree with honours and an MBA with merit, followed by a Chartered HRM qualification in a short period. I’m passionate about creativity, especially in arts and crafts, and event organizing is one of my favourite activities.
Outside of work, I’m an avid reader and a movie enthusiast, and I enjoy dancing. My little boy brings me immense joy, and I cherish every moment spend with him. Balancing work, creativity, and family is something I truly enjoy.
Job Title: Lifestyle Coordinator
Joined: 2020
I'm Kirsty; I am a Lifestyle Coordinator
With almost four happy years as a Lifestyle Coordinator, I’m passionate about making residents' lives brighter through fun and engaging activities. It’s an incredibly rewarding role, and I always leave work with a smile on my face, knowing I’ve made a positive impact on someone's day. Seeing the joy these activities bring to residents is truly fulfilling, and it’s what keeps me motivated every day.
I started my Duke of Edinburgh and completed my Bronze award, and I used to play the violin—though I can still play "Twinkle Twinkle Little Star!" I’m also a big fan of karaoke, where I love to sing my heart out. When I’m not working, you’ll find me baking delicious treats or enjoying food shopping (though I’m not a fan of clothes or shoe shopping!).
