Mulberry Court

105 Watermead Road, Luton LU3 2TF
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9.4 113 Reviews
  • Mulberry Court, Luton
Mulberry Court is a new care development from Runwood Homes that has been purposely-designed to provide high-quality dementia care.

The home makes a significant contribution to care in the Luton area, with an eighty-three person capacity and the use of modern equipment and healthcare expertise.

Securing quality of life for residents is the utmost aim of the service, in pursuit of which individual wishes, of residents and their families, are taken onboard.

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Care Provided by Mulberry Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Marie Zsentko (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (84)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Mulberry Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Mulberry Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Mulberry Court Reviews (113)

Total of 113, showing 61-80
9.4

Mulberry Court has a Review Score of 9.4 (9.437) out of 10, based on 31 reviews in the last 2 years. Over all time Mulberry Court has 113 reviews.

Overall Experience

  • 76
  • 30
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  • 4

Date Published

113
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Review from Veronica L (Daughter of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased, as is my family, for the great care and attention my mum receives at Mulberry Court. We saw Mum in the garden after over 3 months of lockdown on 26th June for half an hour and she was so well and had put weight on. She loves all the carers and they are always son hand to approach
and talk to, as is the manager. They are all brilliant and Mum is so happy. We couldn't ask for more and we would highly recommend this care home. It is spotlessly clean and we are, as a family, so glad that we chose Mulberry Court.

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Review from John B (Son of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed by the response and professionalism of the care home in relation to the current Coronavirus outbreak. They responded very early and quickly to the lockdown to protect residents and their staff. As the son of a resident, it is very difficult to accept the situation and not being
able to visit, however, again, the home has considered this and whenever possible, assist with communication via social media type sites!

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Review from Lesley J (Daughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Mulberry Court for two years now and is receiving excellent care and the staff are always friendly and helpful.

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Review from Lesley B (Daughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at the home are very caring on the floor that my mum is on. Everyone is friendly and helpful and the activities co-ordinator is really good with activities.

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Review from Christine L (Daughter of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mulberry Court has improved a lot. I think there are more carers to take care of the residents now. They are very caring and welcome you when you come in to visit. My mum is happy here.

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Review from Mark J (Son of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team are brilliant - the carers who look after Mum are great with her and are led by leaders who make a huge difference. She is well looked after and cared for and all the carers make a huge effort. Thank you.

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Review from Michael G (Son of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful staff. Mum is very well looked after.

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Review from C R (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very kind and helpful.

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Review from David F (Son of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Mulberry Court, from the staff to the facilities. We have visited on many occasions and every time we have found it to be spotlessly clean. The staff are genuinely caring and compassionate towards the residents. I have always worried about my mum having to go into a home, however, I no
longer have any worries. My mum is very happy and brilliantly looked after. I cannot fault Mulberry Court and the lovely staff highly enough.

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Review from David A (Husband of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are competent, willing and friendly. Excellent teamwork and they will go the extra mile.

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Review from Nicola B (Daughter-in-law of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very kind and when we visit, we often see the carers holding our mum's hand. We are always given information on how she is doing and are we fully involved in her care.

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Review from Richard E (Son of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care and understanding for my dad aged 104. No complaints.

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Review from B D (Son of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and personal attention my mother received has been extremely good. I appreciate the bond staff have made with my mother and can only thank them for the repeated and timely manner they responded to her needs.
Thank you all at Mulberry Court.

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Review from Martin B (Son of Resident) published on 19 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful for the excellent care my Mum is receiving. She is treated with kindness and compassion. It is amazing to see she is happy and safe.

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Review from J R (Daughter-in-law of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law enjoyed his first respite stay in December. He was met and supported by kind, skilled staff who made him very welcome.
He enjoyed his stay very much and didn't want to come home. He normally moans about food, people and life, this time he could give nothing but praise for his care.
Well done Mulberry Court.

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Review from C T (Daughter of Resident) published on 27 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Mulberry Court has, in May 2018, received a CQC Overall Rating of "Inadequate". I do not disagree with the rating as my mother, who has been a resident of 2 years there, has received poor personal care for about a year now.


An experienced and able manager has just been appointed to turnaround this

care home. However, some time is needed for proposed improvements to bed in.


I am rating Mulberry Court in its current work-in-progress situation. However, I urge prospective residents to re-visit this care home situation in a few months time as a team is working hard now to deliver a success story.


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Review from Catherine H (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the overall care my mother receives at Mulberry Court, her health and well being have improved remarkably. They are like a second family to her and also supportive to her relatives, which gives us peace of mind knowing she is in a wonderful, caring environment. My thanks to the
wonderful staff at Mulberry Court.

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Review from Leslie R (Son-in-law of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mulberry Court is a very clean and warm place.
All the staff were friendly and very helpful to me and my wife, and my mother in law.
They looked after my mother in law very well, and she really enjoyed her nine-day stay.

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Review from S P (Son of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Can I use this opportunity to thank the excellent team at Mulberry Court for the care and kindness they showed my father when he returned from hospital after a stroke. They made everything as easy as possible for us at a very difficult time (unlike our local hospital) and the team gave my dad a very
dignified end and he passed peacefully in the place he regarded as home and I cannot speak highly enough of the care given.

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Review from Deborah M (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came into Mulberry COurt initially for respite and then stayed when home circumstances changed. I was dreading visiting him in 'a home' but from the outset, the staff showed him care, consideration and above all dignity despite his symptoms of dementia. Sadly, after a hospital admission, he
returned to Mulberry Court to end his life. The care and love shown to my dad was outstanding, the support to my mum was always available and despite the sad situation, the staff were so professional and above all showed real care to us.

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Current Review Score: 9.4 (9.437)

Overview of Review Score

The Review Score of 9.4 (9.437) out of 10 for Mulberry Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.437 for Mulberry Court is calculated as follows: ( (217 Excellents x 5) + (111 Goods x 4) + (25 Satisfactorys x 3) + (7 Poors x 2) + (6 Very Poors x 1) ) ÷ 366 Ratings = 4.437

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mulberry Court is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Marie

Marie Zsentko

Job Title: Registered Home Manager

Welcome to Mulberry Court. My name is Marie. I have over 31 years of experience working within the care industry, involving many roles and management roles. I am very proud to be working at Mulberry Court and I am very passionate about my job and devoted to the residents in our care. The team strive and works very hard to make a positive difference in resident’s everyday life experiences. We offer high-quality care, in an exceptional state-of-the-art environment. We provide a personalised, happy environment which is Dementia friendly. There are other facilities in the home which include a shop, sensory room, hairdressing room, a café and spacious communal lounges and dining rooms.


Residents and their well-being are the central focus of our care home, and we put service users at the heart of all that we do. We provide outings with our minibus which include trips to the local museums, clubs, and pubs.


Hayley

Hayley Griffiths

Job Title: Deputy Manager

Joined: 2014

Hi, my name is Hayley Griffiths. I started my career at Mulberry Court Care Homes in 2014. I started working for Runwood Homes as a care assistant to help provide person-centred care to people living with dementia and high needs.


I absolutely adore my job and I go home every night feeling satisfied and rewarded that I have helped somebody in need. Runwood Homes provides so many opportunities and amazing training to progress in the health and social care setting.


I trained to become Care Team Leader in 2016, leading a team of carers to ensure my residents were being well looked after and the floor was well led, safe and effective.


I was promoted to Deputy Manager in 2020. Mulberry Court Care Home is the best place to work. I also recommended my family and friends to this care home.


Tunde

Tunde Oyesile

Job Title: Deputy Manager

Joined: 2012

Hello, my name is Tunde Oyesile. I have been a member of Mulberry Court Care Home since November 2012. Runwood Homes has given me so many opportunities to progress my career in social care. I started off working as a care assistant to support elderly living with dementia and high needs, and trained in-house to become a Care Team Leader. I was promoted in 2015.


The support and training I have from Runwood Homes has been great. I have now been promoted as Deputy Manager and have been in this post since 2021. I would recommend Runwood Homes. Mulberrry Court is a nice place to work with a friendly and family feel.


Louissa

Louissa Shamski

Job Title: Cook

Joined: 2018

I absolutely love everything about my job—the staff, the residents, and especially feeding people. I’ve come a long way in my career, starting as a kitchen assistant and working my way up to cook. I’m passionate about my work and enjoy every step of the journey. Originally from Georgia, I’m proud to say I speak five different languages, which helps me connect with people from all walks of life. Outside of work, I enjoy knotting jumpers and clothes, and I’m always up for a good dance session. It’s the little things in life that keep me motivated and happy!


Karen

Karen Goodyear

Job Title: Lifestyle Coordinator

Joined: 2011

I'm Karen, I'm the Lifestyle Coordinator and Dementia Champion at Mulberry Court.


I’ve been a Lifestyle Coordinator for 13 years, and my passion is making residents feel welcome, comfortable, and happy. I love creating a warm, inclusive environment where everyone feels encouraged to take part in activities that bring joy and fulfilment. As a Dementia Champion, I’m committed to supporting and empowering residents with dementia to engage in meaningful activities that enhance their lives.


Outside of my work, I have a variety of hobbies that keep me energized. I enjoy dancing (I’ve even had lessons and was a Junior Miss Pontins!), as well as gardening, crafting, walking, and flower arranging. Whether it’s a dance step or a fresh bouquet, I bring energy and creativity into everything I do.


Bhashia Jayalinda

Bhashia Jayalinda Deegalla

Job Title: Lifestyle Coordinator

Joined: 2023

I'm Bhashia, I am a Lifestyle Coordinator.


As a Lifestyle Coordinator, one of the most rewarding aspects of my job is creating meaningful experiences that make residents’ days easier and happier. I love seeing the joy that activities and engagement bring to the residents. It’s truly fulfilling to witness the positive impact these moments have.


I completed my BCom degree with honours and an MBA with merit, followed by a Chartered HRM qualification in a short period. I’m passionate about creativity, especially in arts and crafts, and event organizing is one of my favourite activities.


Outside of work, I’m an avid reader and a movie enthusiast, and I enjoy dancing. My little boy brings me immense joy, and I cherish every moment spend with him. Balancing work, creativity, and family is something I truly enjoy.


Kirsty

Kirsty Edgar

Job Title: Lifestyle Coordinator

Joined: 2020

I'm Kirsty; I am a Lifestyle Coordinator


With almost four happy years as a Lifestyle Coordinator, I’m passionate about making residents' lives brighter through fun and engaging activities. It’s an incredibly rewarding role, and I always leave work with a smile on my face, knowing I’ve made a positive impact on someone's day. Seeing the joy these activities bring to residents is truly fulfilling, and it’s what keeps me motivated every day.


I started my Duke of Edinburgh and completed my Bronze award, and I used to play the violin—though I can still play "Twinkle Twinkle Little Star!" I’m also a big fan of karaoke, where I love to sing my heart out. When I’m not working, you’ll find me baking delicious treats or enjoying food shopping (though I’m not a fan of clothes or shoe shopping!).