Mulberry Court

105 Watermead Road, Luton LU3 2TF
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9.4 113 Reviews
  • Mulberry Court, Luton
Mulberry Court is a new care development from Runwood Homes that has been purposely-designed to provide high-quality dementia care.

The home makes a significant contribution to care in the Luton area, with an eighty-three person capacity and the use of modern equipment and healthcare expertise.

Securing quality of life for residents is the utmost aim of the service, in pursuit of which individual wishes, of residents and their families, are taken onboard.

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Care Provided by Mulberry Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Marie Zsentko (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (84)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Mulberry Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Mulberry Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Mulberry Court Reviews (113)

Total of 113, showing 81-100
9.4

Mulberry Court has a Review Score of 9.4 (9.437) out of 10, based on 31 reviews in the last 2 years. Over all time Mulberry Court has 113 reviews.

Overall Experience

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  • 30
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  • 4

Date Published

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Review from D M (Daughter of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was an emergency admission and didn't want to be in a home. Staff at all levels were professional, friendly and caring. In the end, mum was sorry to leave. The team helped me manage telling mum about her husband's death and really helped her during this difficult time.
Décor maybe needs a bit of
a refresh but it's clean.

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Review from C M (Wife of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the home 4 - 5 times a week to visit my Husband and am always welcomed by the staff on my Husbands floor and other staff at the home who assist his care and management of the care home. Overall I think the care home is well run and very clean with staff ensuring the homes communal area's and
rooms are cleaned daily. I would certainly recommend Mulberry Court Care Home to anyone that has to make the sad and hard decision to put their loved one in a residential care home. The residents are kept hydrated and meals are nutritious and plentiful.

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Review from D P (Wife of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As this was my first experience of having to request and take up 2 weeks respite for my husband; it was gratefully helpful that the process was undertaken with care and consideration. My own health is not good and I will now be reassured that any future stays (respite and longer term) will accomplish
with kindness and dignity for him and myself.

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Review from Annette W (Daughter of Resident) published on 17 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came to Mulberry Court following a number of weeks in hospital after a bad fall in her garden. We had no idea what to expect and I was probably more upset and uncomfortable than her. However, she has settled in well and likes all her carers and helpers and the other residents. Mum says the food
is very good, her room is lovely and frequently cleaned and she enjoys the outings, as she has always been a very sociable person.
Mum now feels safe and secure and very well looked after. I also now feel so happy for her that she has found a lovely, caring environment in which to enjoy herself. Thank you to all those at Mulberry Court for your support and help over the last couple of months. It has been a pleasure for me to deal with you all too. I think Mulberry Court is much more than the sum of its parts, the atmosphere is so welcoming and there's a general feeling of wanting to make residents comfortable and happy, which you seem to have done with mum!

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Review from Kathleen R (Husband of Resident) published on 25 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here for nearly four years and I am more than happy with the care and support he receives. The staff are wonderful and take excellent care of him and will discuss any concerns they have with me and vice versa. I would happily recommend this home to others.

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Review from Colin R (Son of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for approx 3 years and I have always felt that he has always had a very high level of care.
The staff are very warm and welcoming to family members when visiting and residents are all treated with respect and also in a friendly manner.
I am very grateful for the level
of care given.

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Review from Helen A B (Daughter of Resident) published on 7 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's been a resident for nearly four years now and despite his deterioration, he seems happy, always looks clean and groomed and generally appears well. The staff are happy to discuss anything to do with his health and care and regularly review his plan with mum and I. We are always made to feel
welcome when we visit and feel part of a large family.


The home itself has a programme of indoor and outdoor activities and day trips all year round. The manager and her staff listen to any concerns we may have and will do their utmost to resolve any issue we may raise.


We looked at several care homes before deciding on Mulberry Court and we are very pleased with our choice and have no hesitation recommending it to others.


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Review from Francis Y (Nephew of Resident) published on 27 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt stayed here for a period of respite whilst I had a much-needed break. She was in safe hands. Mulberry Court has wonderful staff who do a great job. The food was lovely. My aunt even gained a bit of weight! The home is modern, bright and airy and feels homely and welcoming from the minute you
walk in the door. My aunt even managed to get to the pub for lunch one day and a trip to a garden centre. The gardens are large with plenty of seating. Thank you all for taking care of her.

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Review from Terezia F (Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Mulberry Court very nice place to stay long term. Staff is very helpful and treat residents (most of them suffering from dementia) with dignity.
Personal hygiene care is excellent.
The atmosphere is family-like, very warm. Food is excellent quality, portions very generous. Residents are given
choices of menu. Additional drinks coffee, tea, soft drinks served throughout the day and evening. Activities offered. Felt like heaven.

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Review from P B (Daughter of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff at Mulberry Court, Luton to be helpful. They are happy to chat to residents and do their best to keep them happy. The building is very clean, the garden accessible, although more plants would help. Laundry service is good as are the meals.
I am confident that my mum is
being cared for and entertained. Office staff are friendly - I can't fault it.
My only criticism is, more garden plants, monitor the heat during the summer as rooms can become a bit too warm.
I'm really grateful to have found Mulberry Court.

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Review from Michelle G (Daughter of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mulberry Court provides and amazing service for my father. It feels like home and he is so happy living there. The staff are so happy and friendly and helpful. The food choices are great and always plenty of food. The number of weekly outings is great and the variety means he gets lots of experiences
and social activities to help stimulate his brain. Mulberry Court is very clean and tidy. We are so happy we found Mulberry Court for our dad.

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Review from Jill N (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having my mother who is suffering from dementia residing at Mulberry Court, Luton has relieved the stress of coping with my mother's condition. It was very painful to have my mother admitted to a care home but with Mulberry Court looking after her, I am delighted with the care and attention she is receiving.

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Review from A D (Resident) assisted by family/friend published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at the above home for 18 days as a respite resident during my wife's trips to East Africa. This was my second stay at the home for a similar reason (holiday with the family). I have a mobility problem and use two crutches plus have frozen shoulders with limited use. I insisted on having a shower
myself but help was available if needed. There were carers in the dining room during meals if cutting was required due to my shoulders disability. The carers were friendly and helpful when we sat in the lounge asking if anything was needed and in general, this caring attitude was shown throughout my stay. The canopy/extension allowed me to sit outside as the weather was quite good at the time.

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Review from Monica C (Wife of Resident) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has settled in Mulberry Court very well. He is well looked after and the staff are all very good. The home is lovely and everyone is very helpful and friendly. My husband loves the food and all the activities too.

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Review from Vernon F (Son of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is very happy at Mulberry Court and the staff are all amazing. Thank you!

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Review from M S (Daughter of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this on behalf of my mother who has had several weeks for respite. She had a lovely stay each time. The staff came across as being caring and attentive. My mum felt comfortable. She is quite happy to return anytime as needed.

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Review from Nicola B (Daughter of Resident) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father transferred to Luton from another home, this was made stress free thanks to the management and staff at Mulberry Court. Any questions or requests that dad or I had were dealt with immediately. He needed new glasses and this was arranged with the opticians. So quickly!
Dad said he has settled
in well and it was a good move for him to be nearer us as a family. Dad said he loves the activities in-house and all the many trips he goes on - his favourite so far has been the Southend-on-sea day trip, the RAF museum, Wrest park and the many pub trips too! In my opinion, dad and I would recommend Mulberry Court to anyone. Keep up the good work.

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Review from Paula F (Daughter of Resident) published on 28 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My Mother stayed in this care home while I went away on holiday. We researched a few and found that this home had a good activity list, with outings out a couple of times a week, plus in-house Bingo and other things.


On my return, I learnt that few activities actually took place, and even the in-house

ones were a bit hit and miss - especially when they didn't bother to go to her room to collect her to take part. This happened on 2 occasions and my Mother was really disappointed. I felt bad enough about putting her in a nursing home while I went on holiday, but then to return to her telling me she hadn't had an enjoyable time did not help. Fortunately, my sister lived quite local to the home and popped in regularly otherwise my Mother would not have done much at all.


On a plus she had a nice large room which was bright and cheerful - she said the food was also good.


I just want the home to address the above criticism and explain to me what went wrong with the activity manager.


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Review from Yvonne D (Daughter of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was at Mulberry Court for three years. I visited 3 times each week for two hours each time, so had a good insight to how things were. Most importantly, all the carers were kind. The food was really lovely, all mode made by the chef, who had many certificates and trophies. Mums' room and bathroom
were really nice and always clean. A modern building with underfloor heating, always hot in the winter. People with dementia would wander in the wrong rooms, but I expect that happens everywhere. The people working there were all kind and friendly.

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Review from E Y (Niece of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved here after a 4-month stay in hospital it is wonderful and she is so happy. The home is very clean, the food is lovely and lots of activities going on. The staff all work very hard and it shows as the home is very well managed and maintained. I went to visit a few homes in the area and
most say Mulberry Court stood out for it tick all the boxes and my aunt is so happy and well looked after.

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Current Review Score: 9.4 (9.437)

Overview of Review Score

The Review Score of 9.4 (9.437) out of 10 for Mulberry Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.437 for Mulberry Court is calculated as follows: ( (217 Excellents x 5) + (111 Goods x 4) + (25 Satisfactorys x 3) + (7 Poors x 2) + (6 Very Poors x 1) ) ÷ 366 Ratings = 4.437

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mulberry Court is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Meet the Team (7)

Marie

Marie Zsentko

Job Title: Registered Home Manager

Welcome to Mulberry Court. My name is Marie. I have over 31 years of experience working within the care industry, involving many roles and management roles. I am very proud to be working at Mulberry Court and I am very passionate about my job and devoted to the residents in our care. The team strive and works very hard to make a positive difference in resident’s everyday life experiences. We offer high-quality care, in an exceptional state-of-the-art environment. We provide a personalised, happy environment which is Dementia friendly. There are other facilities in the home which include a shop, sensory room, hairdressing room, a café and spacious communal lounges and dining rooms.


Residents and their well-being are the central focus of our care home, and we put service users at the heart of all that we do. We provide outings with our minibus which include trips to the local museums, clubs, and pubs.


Hayley

Hayley Griffiths

Job Title: Deputy Manager

Joined: 2014

Hi, my name is Hayley Griffiths. I started my career at Mulberry Court Care Homes in 2014. I started working for Runwood Homes as a care assistant to help provide person-centred care to people living with dementia and high needs.


I absolutely adore my job and I go home every night feeling satisfied and rewarded that I have helped somebody in need. Runwood Homes provides so many opportunities and amazing training to progress in the health and social care setting.


I trained to become Care Team Leader in 2016, leading a team of carers to ensure my residents were being well looked after and the floor was well led, safe and effective.


I was promoted to Deputy Manager in 2020. Mulberry Court Care Home is the best place to work. I also recommended my family and friends to this care home.


Tunde

Tunde Oyesile

Job Title: Deputy Manager

Joined: 2012

Hello, my name is Tunde Oyesile. I have been a member of Mulberry Court Care Home since November 2012. Runwood Homes has given me so many opportunities to progress my career in social care. I started off working as a care assistant to support elderly living with dementia and high needs, and trained in-house to become a Care Team Leader. I was promoted in 2015.


The support and training I have from Runwood Homes has been great. I have now been promoted as Deputy Manager and have been in this post since 2021. I would recommend Runwood Homes. Mulberrry Court is a nice place to work with a friendly and family feel.


Louissa

Louissa Shamski

Job Title: Cook

Joined: 2018

I absolutely love everything about my job—the staff, the residents, and especially feeding people. I’ve come a long way in my career, starting as a kitchen assistant and working my way up to cook. I’m passionate about my work and enjoy every step of the journey. Originally from Georgia, I’m proud to say I speak five different languages, which helps me connect with people from all walks of life. Outside of work, I enjoy knotting jumpers and clothes, and I’m always up for a good dance session. It’s the little things in life that keep me motivated and happy!


Karen

Karen Goodyear

Job Title: Lifestyle Coordinator

Joined: 2011

I'm Karen, I'm the Lifestyle Coordinator and Dementia Champion at Mulberry Court.


I’ve been a Lifestyle Coordinator for 13 years, and my passion is making residents feel welcome, comfortable, and happy. I love creating a warm, inclusive environment where everyone feels encouraged to take part in activities that bring joy and fulfilment. As a Dementia Champion, I’m committed to supporting and empowering residents with dementia to engage in meaningful activities that enhance their lives.


Outside of my work, I have a variety of hobbies that keep me energized. I enjoy dancing (I’ve even had lessons and was a Junior Miss Pontins!), as well as gardening, crafting, walking, and flower arranging. Whether it’s a dance step or a fresh bouquet, I bring energy and creativity into everything I do.


Bhashia Jayalinda

Bhashia Jayalinda Deegalla

Job Title: Lifestyle Coordinator

Joined: 2023

I'm Bhashia, I am a Lifestyle Coordinator.


As a Lifestyle Coordinator, one of the most rewarding aspects of my job is creating meaningful experiences that make residents’ days easier and happier. I love seeing the joy that activities and engagement bring to the residents. It’s truly fulfilling to witness the positive impact these moments have.


I completed my BCom degree with honours and an MBA with merit, followed by a Chartered HRM qualification in a short period. I’m passionate about creativity, especially in arts and crafts, and event organizing is one of my favourite activities.


Outside of work, I’m an avid reader and a movie enthusiast, and I enjoy dancing. My little boy brings me immense joy, and I cherish every moment spend with him. Balancing work, creativity, and family is something I truly enjoy.


Kirsty

Kirsty Edgar

Job Title: Lifestyle Coordinator

Joined: 2020

I'm Kirsty; I am a Lifestyle Coordinator


With almost four happy years as a Lifestyle Coordinator, I’m passionate about making residents' lives brighter through fun and engaging activities. It’s an incredibly rewarding role, and I always leave work with a smile on my face, knowing I’ve made a positive impact on someone's day. Seeing the joy these activities bring to residents is truly fulfilling, and it’s what keeps me motivated every day.


I started my Duke of Edinburgh and completed my Bronze award, and I used to play the violin—though I can still play "Twinkle Twinkle Little Star!" I’m also a big fan of karaoke, where I love to sing my heart out. When I’m not working, you’ll find me baking delicious treats or enjoying food shopping (though I’m not a fan of clothes or shoe shopping!).