Review from Charles R (Son of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience

Deer Park View Care Centre has offered an exceptional level of care for my mother. It was a difficult decision to move her into long-term care but I am constantly reassured by the team's care and support.
The staff and management keep me updated and are so friendly and welcoming.
Recently supporting

Mum with accessing one of the (regular) social events in the unit, this was beautiful to see.
As a carer, again, the staff and manager make me feel welcomed and my views heard.
The building is well maintained and cared for, Mum's room is like a hotel and very comfortable.
A good selection of well-cooked meals offering lots of variety and choice.
The care staff go above and beyond to care for Mum (and other residents). Even during challenging Covid restrictions, they showed dignity and compassion.

Reply from Home Manager at Deer Park View Care Centre

Thank you for taking the time to leave us such a lovely review. We're happy to hear that your mother is receiving such great care at Deer Park View. The care and services we deliver as a team to our residents and families are extremely important to us. We will share your kind comments with the whole team.

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Review from Astrid M (Friend of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience

Caring, compassionate, exceptional are the three words that I would describe this home. I am a postwoman that works around the corner from here, and when I found out an old customer of mine is staying here I enquired if I could visit her whilst doing my rounds. The response was an enthusiastic, yes

she would love to see you. The staff have been very welcoming, friendly and encouraging, even laying on fresh coffee and biscuits to keep me going, anyway, my friend is enjoying her time here she tells me that she enjoys the freshly cooked food and menu variety and more importantly, she gets waited on hand and foot, she also said it’s like staying at a 5-star hotel. I would have no hesitation in recommending Deer Park View to friends, family or my customers.

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Review from Jane O (Wife of Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience

My husband came to Deer Park View under Covid ruling after discharge from hospital. Throughout his five month stay, the care he received was magnificent. The staff who helped him did so with compassion and humour. I cannot fault anything about his happy stay at Deer Park View. Wonderful staff; the manager,

the nurses, carers and reception. Thank you!

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Review from David M (Son of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience

My Mum was diagnosed with Dementia back in 2010. We always lived in the area so wanted to find a home close by. We were immediately impressed with Deer Park View. I live in Australia so wouldn't be able to get back to see Mum frequently so it was imperative to find a home we could trust. The Manager

and her team were amazing. Mum was looked after incredibly well over the last 10 years. Every time I'd visit she'd be immaculately clean and her clothes clean and ironed. For the last 5 or 6 years, Mum couldn't do anything for herself and the nurses just stepped up to the plate and took care of her. Washed her, fed her, dressed her, and catered for her every need. Thanks again to the Manager and team, you are all Angels!

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Review from N A (Daughter of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience

The staff have maintained an incredible amount of support and care to both mum and myself, during a very intense three months. To know mum was being so well cared for, was absolutely priceless at this challenging time. I have complete trust in all the staff at Deer Park View and the manager is excellent.

From the bottom of my heart, I thank you and appreciate all you have done.

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Review from Cynthia C (Wife of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

My husband has been cared for at Deer Park View for four years, and the whole family are very pleased with the standard of care provided.
We have peace of mind knowing that our loved one is secure and well looked after.

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Review from Dudley d P (Son of Resident) published on 1 August 2019
Submitted via Website • Report

Overall Experience

My mother was a resident at Deer Park View for the last 14 months of her life. During that time she was looked after extremely well by a caring, friendly and professional staff. Deer Park View is well run by an efficient management team who are always available to talk to. A bonus is the location which

is very convenient for Bushy Park just over the road.
Just a couple of negatives. They really need air conditioning installed, especially now that the summers are getting hotter, as the windows cannot open very wide so the rooms can get very hot. If not possible in all the rooms then perhaps in the public areas?
Also, there were occasional problems with the lift - at one time it was out of action for a whole week - and as my mother was wheelchair-bound this meant we couldn't take her out, which was what she loved best. But overall we could not have asked for a better home when she needed looking after, and we very much appreciated the patience and care all the staff showed - a big thank you to all.

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Review from E B (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience

Since my mother moved to Deer Park View, she has not stopped smiling.
The second floor staff are wonderfully caring.
Thank you to all the team.

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Review from Stephanie H (Daughter of Resident) published on 26 March 2019
Submitted via Website • Report

Overall Experience

I chose Deer Park View for my Mother because, on visiting, the Carers and Nurses showed a kind, caring demeanour and were all busy interacting with the residents. I was not mistaken. The care my Mother received during the last few weeks of her life was exceptional. She was treated with compassion and

dignity and the nurses and management were very supportive to me and my Sister during a difficult few weeks. The home is kept spotlessly clean and free of bad odours. My Mother's bed was continually changed to keep her clean and leg wounds were dressed regularly. The nursing staff collaborated closely with the local doctor, who was regularly on site and also very supportive, to provide effective end of life care. The communal areas are very pleasant and visitors are welcomed at all hours. I will sum up with a quote from Mum's neighbour/friend who says that she has told her Son that if she needs care in the future she wants it to be at Deer Park View. Many thanks to the manager and all the team.

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Review from John B (Nephew of Resident) published on 20 March 2019
Submitted via Website • Report

Overall Experience

Deer Park View provided very high-quality care for my Aunt who sadly needed a high level of nursing. They tried to accommodate all her wishes and her quality of life in her last few weeks with them was so much better for this. Deer Park View were very professional and proactive in their work and staff

were excellent at communication and listening.

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Review from Alex P (Daughter of Resident) published on 5 December 2018
Submitted via Website • Report

Overall Experience

My mother was taken into Deer Park View for the few weeks before she passed away. The whole atmosphere of the home was remarkable for the feeling of loving kindness and care. This was in large part due to the morale of the staff. There were no agency staff at all and all the people working there, from

the kitchen staff and cleaners to the nursing staff and carers, knew each other and worked seamlessly together.
The food was freshly cooked and even though my mother was eating very little they tempted her appetite with this.
The staff were constantly popping in to see my mother and make sure she was all right.
We felt when we came away from visiting her that she was in safe hands and being cared for with affection and love.
I would like to pay tribute to the manager and all the staff at Deer Park View for the way they helped us as well as our mother. They were attentive, kind and everything you could wish for if your mother had to be in a home other than her own.
THANK YOU

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Review from S A (Daughter of Resident) published on 14 November 2018
Submitted via Website • Report

Overall Experience

My father came to Deer Park View for respite care following a fall and hip fracture. Within two days he had decided that he wanted to stay permanently as he felt much happier and safer there than at home. He thought the staff were wonderful - they were all so caring and treated him as an individual,

respecting his likes and wishes. He frequently commented how happy they all seemed to be which meant a lot to him. And he was very complimentary about the management.

The food was excellent and he soon regained his appetite, managing to regain the weight he had lost over the preceding months. My brother and I were always made really welcome when we visited.

Sadly my father died in June due to a longstanding illness. He requested that his end of life care should be at Deer Park View and the staff made his final days as comfortable as possible, allowing him to slip quietly and peacefully away as he wanted. I am so glad that we found Deer Park View and would definitely recommend.

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Review from K W (Daughter of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience

We are so happy that my mother moved to Deer Park. All staff are kind, professional and caring. Laughter can be heard. Meals are extremely tasty. We feel listened to. Nothing feels as if it is too much trouble. Staff ratio to residents is key to this. Visitors are welcomed in from reception to the residents'

room. So glad my mother is here.

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Review from A D (Respite Resident) assisted by family/friend published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience

I enjoyed my stay. The carers were very good and kind.

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Review from Catherine B (Respite Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience

I was treated with much kindness and respect, and nursing skill in the treatment of my ulcerated left leg and this real care applied to everyone. It added to my stay that the staff supported each other.

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Review from Brian M (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience

Great staff - very professional. My mother is going from strength to strength in your expert care. Thank you.

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Review from Ivanka N (Wife of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience

I can't say anything more - like a home, fantastic care.

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Review from A T (Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience

Satisfactory. As indicated below, key features were no worse and frequently better than satisfactory.

Misinformed on smoking policy, where smoking in the garden is not allowed, despite earlier assurances. Small allocated space, dirty and unsanitary, in breach of Health and Safety requirements. Advised

that improvements requested by management were discouraged (by HSE?) as a deterrent.

Reply from Isabella Mackenzie, Care Home Manager at Deer Park View Care Centre

Thank you for taking the time to review Deer Park View, we really appreciate your feedback. At Deer Park View, we take great pride in listening to our residents, relatives and friends and ensuring we deliver high-quality care and facilities. We operate a No Smoking Policy in the majority of our garden and communal areas which we enforce for the benefit of all our residents and guests. We do have a designated Smoking Area which was made available and we have taken note of your comments that you feel this was not the most appropriate setting.

We are pleased to report that we have a rolling ongoing maintenance programme to ensure that our high standards of service both internally and externally can be properly maintained. We always welcome the opportunity to review and improve upon what we offer and thank you for sharing your thoughts with us.

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Review from R F (Nephew of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience

A very friendly atmosphere from the moment you enter the home. There are always plenty of staff around, who can attend to residents needs. Staff - nurses, care assistants, chefs are all very friendly to residents and act very professionally.
There is a good range of activities organised each week,

which cater for the residents requirements. I am very pleased with the care and nursing support provided. Each resident is treated as a unique individual.

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Review from Veronica S (Wife of Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience

My care home manager and the clinical care manager are always available if one has any queries etc. The carers seem kind and patient despite having to care from high dementia residents who can be quite difficult.
The carers interact with the residents very well. Activities are provided with the resident

very well. Activities are provided most afternoons which the residents seem to enjoy. There is plenty of food and drinks and a balanced diet.

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Deer Park View Care Centre

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