Deer Park View Care Centre

Bushy Park Road, Teddington TW11 0DX
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9.7 52 Reviews
  • Deer Park View Care Centre, Teddington
Deer Park View Care Centre in Teddington, named because it overlooks the historic Royal hunting ground of Bushy Park, offers residential, nursing and dementia care.

The home is organised so as to create a homely and social feel with a comfortable lounge and social areas.

The specialist dementia training equips the hospitality team and chefs with the skills and knowledge to stimulate senses and increase creativity in the cooking and presentation of food. This can provide a much-improved dining experience for residents living with dementia and or dysphagia.

The team focus on ensuring residents have access to meaningful activities and a stimulating environment whilst having all their care needs met.

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Care Provided by Deer Park View Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michael Smith (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Deer Park View Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,800
    • Self-Funded Residential Dementia Care from £1,800
    • Self-Funded Nursing Care from £2,050
    • Self-Funded Nursing Dementia Care from £2,050
    • RESPITE Self-Funded Residential Care from £1,950
    • RESPITE Self-Funded Residential Dementia Care from £1,950
    • RESPITE Self-Funded Nursing Care from £2,050
    • RESPITE Self-Funded Nursing Dementia Care from £2,049
  • (these prices are only a guideline, please contact Deer Park View Care Centre to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Deer Park View Care Centre Reviews (52)

Total of 52, showing 41-52
9.7

Deer Park View Care Centre has a Review Score of 9.7 (9.668) out of 10, based on 10 reviews in the last 2 years. Over all time Deer Park View Care Centre has 52 reviews.

Overall Experience

  • 44
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Date Published

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42

Review from Carmel B (Wife of Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has lived in Deer Park View for over 18 months. The excellent care she has received from totally dedicated staff encouraged me to consider Deer Park View for my husband. I never worry that they will be abused. I am confident that the culture of the home would never allow this. Deer Park View
has an excellent manager and well-trained staff who work together as a team. The atmosphere at Deer Park is calm and peaceful, peace of mind for relatives and friends is a key component for the overall success of the home.

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Review from Leslie S (Partner of Resident) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has a welcoming appearance on entry, scrupulously well kept, flower arrangements art on display on walls and well furnished. Standard of hygiene exceptional Tea/Coffee/cakes available in foyer for visitors and much appreciated. The whole atmosphere creates an impression of efficiency
and safety in caring for residents. I am very impressed with the staff at reception always a smile and warm welcome even at their busiest of times.

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Review from A C (Daughter of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, caring committed staff. The main thing that is required.

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Review from Irene H (Daughter of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 100 year old father went to Deer Park View for three weeks respite care. From the first contact with the receptionist all the staff, carers, nurses, management, admin and cleaners were unfailingly helpful and approachable. They immediately remembered who I was. The carers regularly took my father
for walks at Bushy Park and helped him recover. I cannot fault the care and atmosphere.

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Review from Dilip C (Husband of Resident) published on 2 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During our first month at this Nursing Home, every member of staff has acted in an exemplary manner, from the Manager through the Nursing and Support staffs.


The Home is efficient, sensitive and most of all kind to patients and relatives alike. The attention to detail is remarkable.
The diligence

with which patient care needs are delivered is admirable.


What could have been a traumatic transition for my wife was beautifully handled. I cannot overstate my admiration for the whole team.


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Review from Alison N (Daughter of Resident) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care, dignity, compassion especially in the last week of my mothers life. Also they always listened to the family.

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Review from Faye W (Wife of Resident) published on 27 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been here for two months. I cannot praise the staff to highly. They are caring and kind, always smiling and happy. Everything is done properly. I can go home and know my husband will be looked after, and not worry he is being neglected. My husband is very happy here, and has a rapport
with staff. We waited six months to get here.

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Review from Mike S (Son of Resident) published on 11 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy to write an excellent review for the care of my mother at Deer Park View. My mother had severe dementia and the nursing team on the second floor, led by two sister carers were very caring, compassionate, friendly, approachable and always very professional. I have never had a single moments
concern about the care my mother received, including her terminal care. This is a very well run home with manager that provide an extremely high level of compassionate care for all the family.

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Review from Jennie T (Daughter of Resident) published on 3 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was recently admitted to Deer Park View Care Centre which was a very stressful transition for the family members. We were not only very impressed by the high quality of care and incredible support for my father in the transition period, but we found it immensely reassuring to have some complex
family issues dealt with so smoothly by the manager. In fact the main reason we chose Deer Park View was because of the managers' communication skills. Her wisdom, knowledge and excellent leadership skills have a ripple on effect to the staff members. Every staff member that we came in contact with seems to be friendly, happy in their role and so willing to provide everything possible to make my father comfortable and safe. We feel certain that my father is in a high quality care home and that he is in very safe and capable hands.

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Review from Gerrard R (Husband of Resident) published on 21 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home which used to have several short comings has been greatly improved by the arrival of a new manager about two years ago. The staff are now well trained and dedicated, my wife who has Parkinson's and other complications is well looked after and enjoys some of the activities. A rigorous schedule
of pills is adhered to with only very occasional hiccups. I am made very welcome when I visit.

Reply from Isabelle Mackenzie, Home Manager at Deer Park View Care Centre

Thank you very much for your review, we really appreciate your feedback. The monitoring and dispensing of medication is taken extremely seriously at Deer Park View, and we are glad to note that the issue you mentioned was handled in a timely manner. We always welcome the opportunity to improve our working practices, and hope you will continue to share your thoughts with us in the home in future.


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Review from Jill P (Daughter of Resident) published on 5 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is unable to read and complete this form now. She has lived in Dear Park since January this year. I am extremely happy with the home and can't fault the staff, they are kind, caring, thoughtful and efficient.

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Review from Nicky C (Daughter of Resident) published on 5 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Deer park View an open door policy which is very comfortable to work with. Reception is always welcoming, friendly and upbeat. My mother is settled and is cared for wonderfully by the staff. The nursing team are particularly good at picking up any issues that arrive with her health. They are very good
at picking up on mood changes. I have always spoken highly to friends and family of the excellent care she receives.

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Current Review Score: 9.7 (9.668)

Overview of Review Score

The Review Score of 9.7 (9.668) out of 10 for Deer Park View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.835 for Deer Park View Care Centre is calculated as follows: ( (97 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 115 Ratings = 4.835

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Deer Park View Care Centre is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Michael

Michael Smith

Job Title: Home Manager

Originally from Scotland, I started my working life in banking, before deciding to complete a university degree. I then took some time out and travelled around the world to Australia. I have now worked in care for 14 years within sheltered housing, extra care housing, care homes and nursing homes.


As Home Manager it is my job to listen to our residents, lead the team, answer queries from families and ensure all our compliance requirements are met. I want to ensure that my residents and my team are happy and seeing that brings me joy in my role. I love to create a warm, welcoming vibrant home and make an impact.


The atmosphere is extremely important and it ensures that everyone I am responsible for feels part of our community and that each day is a good day and strive for positive feedback on what we do.


I believe everything that we do at Deer Park View, we put our heart and soul into it, we are passionate about the work and believe in improving the lives of our residents. I always hope to have a positive impact on the place I work in and ensure we have a lively, full, and happy home.


My biggest achievement was completing my Social Work degree whilst working. I have lived in the local area for over 5 years and one of the highlights of our location is Bushy Park just across the road. We also have Kingston nearby with lots of shops and activities.


My passions are my family and football. I have two young children and love all things football. I still support Celtic and many years ago adopted an English club which I still follow – Liverpool.