Clarendon Court Care Home

Beechwood Close, Stapeley, Nantwich CW5 7FY
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9.8 108 Reviews
  • Clarendon Court Care Home, Nantwich
Clarendon Court is a fifty-five bedroom care home in Nantwich that offers a range of nursing, residential, respite and day care services, from a comfortable and homely environment.

The home is able to respect the wishes of residents keen to pursue their own lifestyle, being situated close to good amenities and transport routes, while having spacious social and dining areas.

Clarendon Court's bedrooms are all en-suite and have nurse call systems installed. Residents with physical frailties or disabilities also benefit from the use of assisted bathing equipment.

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Care Provided by Clarendon Court Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachel Simpson (Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Number of floors: 3

Funding & Fees Guide for Clarendon Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,426
    • Self-Funded Residential Dementia Care from £1,544
    • Self-Funded Nursing Care from £1,663
    • Self-Funded Nursing Dementia Care from £1,782

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Clarendon Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours.


  • Parking

  • On site parking available.


Clarendon Court Care Home Reviews (108)

Total of 108, showing 21-40
9.8

Clarendon Court Care Home has a Review Score of 9.8 (9.818) out of 10, based on 16 reviews in the last 2 years. Over all time Clarendon Court Care Home has 108 reviews.

Overall Experience

  • 67
  • 36
  • 3
  • 2
  • 0

Date Published

108
5
10
16
92

Review from Nicola W (Granddaughter of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan has felt really at home here since she moved, the facilities are great and most staff are fantastic. The communication is good I often get updates to the care plan.
Food is second to none. Always cleaners pattering around sweeping, emptying bins etc.

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Review from C M (Brother of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. They looked after my 93-year-old sister after she fell and broke her upper femur and humerus bones. They gave her excellent nursing and personal care in a lovely clean, warm comfortable room. The meals were tasty, appetising and nutritional. Everything was done to monitor and improve
my sister's condition.

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Review from Berenice A (Daughter of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and friendly atmosphere. Staff communicate well and respond quickly to any requests and questions. My mum has had some episodes of illness during her stay and the nursing care has been excellent as a result and avoided another hospital admission. The manager has been particularly helpful
in her communication with mums social worker to facilitate her discharge home.

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Review from Lin S (Ex Family Member) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is truly a lovely nursing home and I have found all the staff extremely nice, friendly and caring. Nothing is too much trouble for any of them. Friendly greeting as soon as I enter the home, I would truly recommend this home.

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Review from Dagmar P (Daughter of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience has been really good. The staff are so lovely and caring. The home is always spotlessly clean. The meals are so nice.

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Review from Sharon E (Daughter of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fabulous care home with very caring staff. Nothing is too much trouble. The manager is always keen to help and advise, very understanding. Reception staff are very welcoming and friendly, lovely ladies.

Reply from Kerri Smith, RM at Clarendon Court Care Home

Thank you for taking the time to review our home and for the lovely comments, which I will pass on to the manager and the team.


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Review from Glynis C (Daughter-in-law of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

There is a separate enquiry being held about my mother-in-law's care so I will not add further comment - suffice to say I had expected her to be safe - which ultimately she wasn't.

Reply from Kerri Smith, RM at Clarendon Court Care Home

We are deeply sorry to read your reply and that you feel your mother-in-law had a negative experience whilst in our care. Our aim is to provide the very best possible care to those we support and it is something we take very seriously. We always aim to provide an outstanding quality of care and we are extremely proud of our staff and the positive feedback we consistently receive. I trust that you have now been updated with the findings from the enquiry and this has managed to alleviate your concerns. Once again we are very sorry that you feel the experience here did not meet your expectations and we wish you and your family the very best for the future.


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Review from Hannah T (Granddaughter of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarendon Court Care Home have made a really difficult time so much better. It’s been so stressful being told Gran has to leave hospital but can’t go home as there’s no care available. She had gone for respite and therapy to Clarendon Court and is having such an amazing time. The staff are so caring
and their communication with me had been so good which is a huge relief after an awful time with the ward who told me nothing. Gran is now thinking she might be better off staying and I would be so happy for that, she would be safe, happy and really well care for. Thank you to the staff for everything you do.

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Review from Maureen T (Daughter of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarendon Court Care Home is a wonderful home full of love and warmth. The staff are fantastic in every way, everyone is so welcoming and friendly. The environment is super, the care is exceptional and the food is delicious. Nothing is ever too much trouble, Dad feels safe and cared for, he loves the
staff, sometimes I think he prefers them to me!

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Review from Beverley D (Daughter of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous caring staff. Whole team caring and dedicated.

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Review from C P (Husband of Resident) published on 30 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

During my immobile wife's two week stay:
Her skincare was almost absent, despite staff having been given extensive skincare notes. She came home with (our district nurse's words), excoriated skin making her susceptible to pressure sores.
She was left without a catheter for sixteen hours (after the
first of two catheters were pulled out) because there was no nurse certified there that night to fit a female catheter and Clarendon did not want to pay for a district nurse to do this.
On two or three nights she was not fitted with a night bag; she had to ring for a carer to come and empty her leg-bag in the nights.
She was not helped and so could not brush her teeth on several mornings/evenings.
A sanitary pad was left in her laundry bag attached to her underwear. Heavily soiled underwear was left mixed with her other clothes for washing.
She was not told that her purse had been put in the safe, which caused her distress and anxiety.
One dress disappeared.

Reply from Jackie Hirst, Marketing at Clarendon Court Care Home

I am deeply sorry that you feel this way and feel that your wife had a negative experience. Our aim is to provide the best possible care to those we support and it is something we take very seriously. We always strive to provide an outstanding quality of care and I am very proud of our staff and the positive feedback we consistently receive. I trust that you have now my detailed response to your letter of complaint and I have managed to alleviate your concerns. Once again, we are very sorry that you feel the experience did not meet your expectations and we wish you and you wife the very best for the future.


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Review from Diane C (Daughter of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a lovely home with super staff who genuinely care. Always made to feel so welcome, nothing is too much trouble. Very clean and you feel very safe with the Covid protection measures they have in place. Staff are clearly happy and this shows in everything they do. Thank you so much to you all.

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Review from Edith S (Wife of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the home for a period of rehab. I have found everyone to be professional, caring and very friendly.
The care staff have treated my husband with respect and dignity, he is always clean and tidy.
The chef took the time to discuss my husbands likes and dislikes with me, as he
was not eating week. The food is freshly cooked and looks appatising, I highly recommend the home. The staff show patience, care and concern.

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Review from J G (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarendon Court, where the staff look after your mother as if she was their mother. A happy place.

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Review from James J (Brother of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and welcoming home. Staff are very professional and I know the residents are safe in their care. I have no concerns and I am always kept informed and know what is going on so even though I can’t visit, I feel involved.

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Review from Sheila L (Friend of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's more difficult to give a full honest review when due to the Pandemic I have only been able to make two visits. However I have always found the carers very willing to help whenever needed, and even the domestic staff on hand to answer a query and prove very practical. This is very reassuring and
helpful, particularly when helping with residents suffering from dementia. I'm sure my friend is in good capable hands, although a very sad situation for me and her family.

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Review from J B (Daughter of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Again, I feel I have to write, which I hate doing, but the gardens, what few there are, are terrible. Other homes nearby outshine them and it looks very shabby from the main road as weeds, nettles etc are growing through the fence. The council needs to strim it all down. Also, Mum's medication is not
being ordered when running out. Poor management. Needs more staff, they work hard but need guidance at times.

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Review from Nora R (Wife of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have recently visited my husband under the new Covid-19 arrangements. The staff who met me were very helpful and explained the routine and helped with PPE. As it was a fine day I was able to sit outside with my husband which we both appreciated. We are very grateful for the caring and efficient way
the home is coping with the present difficult circumstances.

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Review from H L (Daughter-in-law of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarendon Court is a lovely care home with a very homely feel. It is run efficiently by dedicated staff. My mother-in-law has lived there for 3 and a half years and has been cared for with kindness and love. The home is kept clean and tidy and the meals are excellently cooked by a professional chef.
My mother-in-law's room is very spacious with lovely furniture and decor. We are normally allowed to visit at any time but not in recent circumstances. The staff have done an amazing job in extremely difficult circumstances and we applaud them.

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Review from K R (Daughter of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful and approachable. The home manager gave us information and reassurance we needed thank you.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Clarendon Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Clarendon Court Care Home is calculated as follows: ( (151 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 181 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clarendon Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Rachel

Rachel Simpson

Job Title: Home Manager

Joined: 2020

Hello, my name is Rachel. I am a qualified nurse with over 30 years of experience in the NHS and the private sector. I have been a Home Manger for over 20 years and at Clarendon Court since 2020. I am passionate about providing excellent care to each and every one of our residents. I have the most wonderful team around me and we are extremely proud of our home and the care we deliver.