Barchester Broadway Halls Care Home

The Broadway, Dudley DY1 3EA
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9.6 100 Reviews
  • Barchester Broadway Halls Care Home, Dudley
Just a short walk from Priory Park, the Zoological Gardens, and town centre shops and services, Broadway Halls is a modern and spacious residence in the heart of Dudley. The home provides residential, nursing, respite and dementia care. With 83 en-suite bedrooms divided between residential, nursing and dementia communities, professionals think carefully about the type of room each resident needs.

Bedrooms are set across four floors, and each floor has its own living and dining rooms, meaning peace and quiet is never far away. All furnishings and decor throughout the home are of an exceptionally high standard. There is also a landscaped garden with raised flower beds with seating areas, perfect for outdoor socialising.

A varied menu is provided daily by trained chefs, who prepare nutritious, tasty meals on site. Special dietary requirements are catered for, and dining rooms are set to restaurant standard.

The team of dedicated recreation staff plan numerous activities to keep residents engaged and stimulated through regular events and excursions. Participation is encouraged, but entirely optional, and staff do their best to make sure all residents have the means to entertain themselves in private. Relatives and residents are part of the planning process, to ensure everyone's needs and desires are met.

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Care Provided by Barchester Broadway Halls Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Danica Chugh (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (83)
    • Single Rooms with ensuite Wet Room (83)
    • Couples/Companion Rooms with ensuite Wet Room (83)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 4

Funding & Fees Guide for Barchester Broadway Halls Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £922

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Broadway Halls Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Doors are open from 8am and closed at 6pm. Door bell outside the main doors.


  • Parking

  • Enter the car park via the Broadway, exit out on to Priory Road.


Barchester Broadway Halls Care Home Reviews (100)

Total of 100, showing 21-40
9.6

Barchester Broadway Halls Care Home has a Review Score of 9.6 (9.643) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester Broadway Halls Care Home has 100 reviews.

Overall Experience

  • 76
  • 20
  • 2
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  • 2

Date Published

100
8
12
23
77

Review from Gaynor S (Power of Attorney of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly, the staff were extremely helpful when I was trying to prevent a cycle of repeated discharge and readmission to the hospital. A manager kindly visited my relative in the hospital to assess her needs and arranged for her discharge to Broadway Halls. I am over 200 miles away and so this was really
going the extra mile.
I had not seen the home when my relative was admitted and relied upon reviews. A person connected with the Telecare system, however, remarked to me quite spontaneously about the quality and care that the home provides. The home is spotlessly clean, and the rooms and corridors are light, airy and spacious. The dining room and menu look very inviting and even if this doesn't suit, there was every effort made to accommodate preferences and requirements. There is also a huge programme of activities for each day of the week. The staff are very friendly and kind, I thoroughly recommend them.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Broadway Halls Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D W (Husband of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is lovely, friendly staff. I really like it here. They look after my wife very well.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Broadway Halls Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Anne H (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident at Broadway Halls Care Home for a short while from February 2023 to May 2023. We were extremely happy with the care and service he received. Unfortunately, he was in and out of the hospital but we did get him back to Broadway Halls to end his days. When he passed, the staff were so
kind and considerate and dealt with his death so sympathetically.

Reply from Danica Chugh, General Manager at Barchester Broadway Halls Care Home

Thank you for taking the time to send in your feedback, it is lovely to hear that you were happy with the care your dad received. We are so sorry for your loss, thank you for choosing us to care for your dad, I will pass your heartwarming words to all the team who supported him during his time with us at Broadway Halls.


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Review from J T (Niece of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a beautiful place, and the staff are very kind and caring. Seeing my aunt happy is all I could ask for. The home has a lovely atmosphere, and the staff are very approachable if there is anything that needs arranging, with great food and the activities make sure everyone is catered for. The
cycle race past the home was brilliant and what the team did that day for the resident and the whole community was something to be very proud of. I would highly recommend this home. Thank you, Broadway Halls, for all that you do.

Reply from Julie Willmouth, General Manager at Barchester Broadway Halls Care Home

I am so proud of my team and the care and dedication they show our residents in all their roles. It is so lovely to hear this wonderful feedback; thank you. I will share your review with the team; they will be thrilled. We all threw ourselves into the Commonwealth celebrations and worked hard to ensure it was a fabulous day for everyone; it is great to hear you and your Aunt are so pleased with our team and care at our home.


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Review from Kaz J (Ex Family Member) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today was Commonwealth cycling which past the care home. As we walked by, the members of staff made such an effort to entertain the locals and their residents. The sun was shining, and they had music for all to enjoy, dancing and keeping everyone smiling. It created such a lovely atmosphere, and it
was such a special and beautiful effort by workers from the care home.

Reply from Julie Willmouth, General Manager at Barchester Broadway Halls Care Home

We are so happy that you joined in our Commonwealth celebrations and party; thank you for your lovely feedback. We really wanted to make the event a day to remember for our residents, team and our local neighbours, and it is great to hear you felt we achieved this.


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Review from Sheila B (Respite Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was only in Broadway Hall for respite care after a total knee replacement. I was welcomed and treated with respect all the time I was there. I would think of living there if I needed future care.

Reply from Julie Willmouth, General Manager at Barchester Broadway Halls Care Home

Thank you for choosing Broadway Halls for your respite stay; we hope you are making a full recovery back home. Thank you also for taking the time to write this review and give us your very lovely feedback. I am so pleased to hear that you were treated well and with respect. It is heartwarming to hear that you would consider us if ever you needed care in the future; you are always welcome to pop in and visit us.


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Review from Antony H (Husband of Resident) published on 25 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The bathroom floor needs taking up and relaying.
Water runs the wrong way round.
Architrave is completely rotten.
The skirting board is rotten.
Water pools in doorways - "not safe".
Water penetrates through the wall into the room.
Wallpaper coming away in the room in many places.

Reply from Julie Willmouth, General Manager at Barchester Broadway Halls Care Home

Thank you for taking the time to write a review and talking with me on Thursday. Following on from our conversation, if you would like any further assistance or have any additional questions about the new room available for your loved one, please come and see me on your next visit or give me a telephone call at the home. I have passed on your 5-star ratings to the staff here at Broadway Halls for their care and support, the cleanliness of our home, and that you feel residents are treated with dignity in a safe and secure environment, I have also made notes of the areas which are not at the high standard I expect, and I thank you for providing me with this information as we really do value all feedback we receive.


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Review from Yvonne W (Wife of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Broadway Halls extremely pleasant and very welcoming. Staff could not do enough to help us and make my husband comfortable. The one and only criticism we had is my husband was not invited to join in activities on lower floors, and he found it lonely on the floor he was on. This, I think, was
due to the lack of patients on his floor. Otherwise, we have sung the praises and recommended Broadway House to all our friends and family.

Reply from Julie Willmouth, General Manager at Barchester Broadway Halls Care Home

Thank you for choosing Broadway Halls for your husband's respite care and for taking the time to give us your feedback. We are so pleased you felt welcomed and are happy with the team and level of care he received whilst staying with us. Our vast array of activities as part of our lifestyle enrichment programme is provided to benefit all of our residents, I am sorry to hear you felt your husband did not join or benefit from the activities offered daily. We have taken on board your feedback and will aim for all residents to be encouraged to participate in our activities and events.


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Review from Patricia J (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been here for nearly three years. I can honestly say she has really been so well cared for; she is a different person since she came; she was practically bedridden but now walks about, talks to people, and loves her food and the carers. We are so grateful and happy she is here. A big thank
you for looking after all her needs so well; you are doing a marvellous job, she is always clean, well looked after and very happy; her room is always lovely. A big thank you to you all.

Reply from Julie Willmouth, General Manager at Barchester Broadway Halls Care Home

This is so lovely to hear. Thank you for taking the time to give us your feedback on our care and team. We are so happy that your Mom chose us as her home and that she has settled in so well. I will pass on your comments to the team; they will be thrilled.


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Review from J B (Friend of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. However, lack of staff on the floor can be problematic when my friend needs moving or changing. The staff, everyone from nursing, cleaning and reception are wonderful.

Reply from Julie Willmouth, General Manager at Barchester Broadway Halls Care Home

Thank you for your very kind review. The staff appreciate having great feedback and love the job that they do.


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Review from Jenny R (Daughter of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Looks beautiful like a hotel but unfortunately, we had an awful experience with respite for my dad who has mid/late-stage Alzheimers disease. Went through all of the care planning when we visited and needs were made clear. The manager had no issues with what was discussed, including assistance with
walking, needing to be fed/watered, barrier creams etc. Dad came home dehydrated, unshaven, anxious, prescription creams unopened, lost weight and had a fall while he was there (despite them being told he needed support walking at all times) and we have no idea if his multiple medications have been administered as nothing was returned. When we collected him at 11:30 he hadn't been got out of bed and had no breakfast. Despite asking repeatedly, no one was able to give us a copy of fluid charts or care records from when he was there. We still to this day have no idea what he did/ate/drank /medicine while there or if participated in anything (we were unable to visit due to Covid).

Reply from Novlette Thomas, General Manager at Barchester Broadway Halls Care Home

Good Morning Jenny R, I'm sorry that you feel this way regarding the experience of your loved one. At Broadway we strive for high standards and sharing information with our residents and their loved ones and such concerns are treated with the utmost importance to improve the service. As the new manager here I would be happy to discuss these concerns further to make the necessary improvements for the future.


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Review from A B (Wife of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had two respite stays in Broadway Hall both of which I have been very satisfied with. As well as being an amputee he has dementia so cannot tell me what he has done, but the staff who are really caring assure me that he is comfortable eats well and takes part in suitable activities. If
I need respite again I would definitely use Broadway Halls.

Reply from Novlette Thomas, General Manager at Barchester Broadway Halls Care Home

Thank you for a positive and lovely review of our care and team they will be so thrilled to read this. It is also wonderful that you are able to relax and enjoy your break being reassured your husband is well cared for and safe. Thank you for choosing Broadway Halls for his respite stays.


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Review from W M (Son of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comparable to a five-star hotel. Nothing is too much trouble for the staff. I would not hesitate to use their services in future.

Reply from Novlette Thomas, General Manager at Barchester Broadway Halls Care Home

Thank you for taking the time to give us this lovely feedback and review. I will share your very positive comments with the team, receiving this feedback will really mean a lot to them. I am so pleased you are happy with our care, services and home and hope we can support your family in the future.


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Review from H K (Daughter of Resident) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Disappointed. Mom has worn strong-lens spectacles since childhood but she was returned to me with none on. I had to ask where they were and was told they were lost. We had a few visits at home presenting several pairs none of which were hers. Ultimately I feel someone should have noticed she had none
on and called me to apologise and ask if I had a spare pair. Mom has dementia, imagine her confusion at not being able to see properly in a strange place! Poor service and consideration I feel.

Reply from Novlette Thomas, General Manager at Barchester Broadway Halls Care Home

I am so sorry to hear your feedback about the loss of your Mother’s glasses whilst she was in our care. You are absolutely right it is so important for all of our residents to be able to wear their glasses to feel orientated, I will look into the situation. I hope you were happy with all other aspects of our care as we have a dedicated and lovely team caring for our residents in Memory Lane, we aim to support all new residents to settle in as we appreciate a respite stay is a new environment for them.


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Review from Joanne S (Granddaughter of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had ongoing problems with my nan's last care home and being very unhappy with my nan's wellbeing, I took the rash decision to move her. It was a massive risk at the age of 101, but I'm so glad I took that risk. All of the staff, even the maintenance man, are so friendly, and management is very
approachable. From the moment you walk in, you are treated like family. My nan has been in Broadway for 2 months now, and she is so much brighter and alert and she seems and looks very happy and content. The staff on the nursing unit are really lovely girls and so loving towards my nan, it gives me great peace of mind she is being looked after like she deserves, and now I really look forward to visiting her. It is what every care home should be, and il be forever grateful for them looking after my nan.

Reply from Rebecca Long, General Manager at Barchester Broadway Halls Care Home

Hi Joanne, we appreciate your lovely comments and taking the time to do a review; it is our pleasure to have Nan residing with us.


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Review from Sam B (Son of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone with whom I have come into contact at Barchester Broadway Halls Care Home has been polite, kind, caring and helpful. I have no doubt that the staff are doing their best to care for my mother during the most difficult of times. My mother always seems happy and content, and I am pleased that
she is in good hands. Many thanks to the dedicated and wonderful staff who have cared for her over the past 18-months.

Reply from Rebecca Long, General Manager at Barchester Broadway Halls Care Home

Thank you so much for your lovely comments, Sam; it has been a difficult year for us all, but it has been made better by all our fabulous residents. I will pass your comments on to the team.


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Review from Laura R (Granddaughter of Resident) published on 23 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can’t wait to get back in to visit my Nan- so grateful for the Skype chats we’ve managed to have during the pandemic! Knowing she was in safe hands was very reassuring especially when we couldn’t visit. 5* team 1000000% recommend.

Reply from Rebecca Long, General Manager at Barchester Broadway Halls Care Home

Thank you for your lovely comments, Laura, I will be sure to pass them on to the team.
We very much look forward to seeing you very soon.


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Review from Tiffany B (Granddaughter of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really missed visiting my Nan over the last few months but I know she’s been in perfect hands. Can’t fault the activity team who have kept Nan occupied throughout lockdown and helped me keep in touch via Skype.
Can’t wait to visit her again to hear the stories of what she’s been up to!

Reply from Rebecca Long, General Manager at Barchester Broadway Halls Care Home

Thank you for your lovely words, Tiffany, it is our pleasure to have Nan reside with us, we very much look forward to seeing you very soon.


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Review from Denise R (Friend of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has recently moved into this care home because she needed more specific care. She is extremely happy there, describing it as amazing. She has said how kind the staff are and how well they look after her. She also said how they check on her all the time, including at night which she likes as
she’s not left alone. It is so nice to hear my friend is so happy and receiving the right treatment. I would like to thank everyone at the care home for their commitment to excellent care.

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Review from Tayla B (Granddaughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing facility!! Can feel confident that she is getting the best care available and in the best hands! Always so clean and staff very friendly! The meals are so good for her as we were worried she wasn’t eating enough before! Thank you!!!

Reply from Matthew Pound, Lead Activity Coordinator at Barchester Broadway Halls Care Home

Thank you very much for your kind review. We always try to do our very best for our residents and it is wonderful for our team to be recognised in such a positive way. I will ensure our team know about your lovely review!


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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Barchester Broadway Halls Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.643 for Barchester Broadway Halls Care Home is calculated as follows: ( (221 Excellents x 5) + (30 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 272 Ratings = 4.643

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Broadway Halls Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (11)

Danica

Danica Chugh

Job Title: General Manager

Joined: 2023

Hi, I’m Danica and I am the General Manager here at Broadway Halls Care Home. Welcome to our website!


Thank you for taking the time to look further into what Broadway Halls has to offer to you or your loved one. Here is an opportunity to find out more about our amazing staff team, who all play a vital role in day-to-day life in our home.


I also want to share a little bit about myself. I joined Broadway Halls in February 2023, but I have been a Care Home Manager since 2015, and my career in the health and care sector started in 2007. I started as a Care Assistant and soon progressed to Senior Carer and then Care Co-Ordinator, after which I diversified into the role of Senior Administrator. I have well-rounded experience, which allows me to have insight into many areas of the home.


I am committed to fostering a warm and nurturing environment where every individual feels valued and respected and I am passionate and dedicated to enhancing the lives of Residents through personalised support and compassionate care.


I am experienced in coordinating care plans, managing staff and ensuring regulatory compliance, which in turn provide a safe and well-managed home, and I am a firm believer in the power of empathy and kindness to make a difference in people's lives.


Outside of work, I am kept busy with my family of 4, including 2 young children. I like spending time with my family and my personal hobbies are swimming and tennis.


Carol

Carol Malcolm

Job Title: Administrator

Joined: 2023

I am thrilled to be an Administrator at Broadway Halls.  I have worked in administration for many years including HR elements also, this is the first care home I have worked in. 


I love the variety in the role, meeting our residents and their families and supporting the process of them moving into our home. I also support fellow team members. I enjoy gardening, watching tennis and spending time with my family. 


Valerie

Valerie Adams

Job Title: Reception/Administration

My name is Valerie I am a Receptionist and Administrator at Broadway Halls, and my role involves supporting front-of-house and customer services.


I enjoy meeting residents and their families and love showing people around our wonderful home so they get to see what Broadway Halls has to offer. We are like a family, every day is so different and I love being busy so it's the perfect role for me.


Bethany

Bethany Evans

Job Title: Reception/Admin

Joined: 2023

I have worked in care for over 10 years and love supporting people. I enjoy helping our residents, their families and my fellow team members when I can.


I also support people and their families who are choosing a care home, answering their questions and showing them our lovely home.


Scott

Scott Bates

Job Title: Activities Coordinator

Joined: 2022

Hi, I'm Scott, I am thrilled to be the Activities Coordinator at Broadway Halls. Our residents are special people with many wonderful stories to tell about their lives, I enjoy putting smiles on their faces as often as I can. I love to 'entertain' and aim to ensure that every resident's interests and hobbies are supported. I have worked in care and in activities in previous roles, and I love my job!


Jennifer

Jennifer Higgins

Job Title: Dementia Lead & Senior Carer

Jennifer is our Dementia Lead, she supports 3 dementia champions who are all part of our Memory Lane Community.


Jennifer has over 17 years of working in care and over 5 years at Broadway Halls. She is passionate about ensuring every resident on Memory Lane receives the care, approach and environment that is right for them.


Wendy

Wendy Brookes

Job Title: Assistant Practitioner

I started at Broadway Halls many years ago, and have been progressing in my career throughout my. I began as a carer then trained to become a Senior and also a trainer within the home.


My CHAPS role allows me to work closely alongside nurses and develop my clinical and management skills, and the role also adheres to many aspects of a registered nursing role.


I love my position and I am ready to continue learning and face any challenges that come my way!


Sharon

Sharon Simonian

Job Title: Nurse

Joined: 2023

I used to work for a building society as a mortgage adviser for 10 years, When I had my sons, I left to go into care work which gave me a love for nursing. I have been a nurse now for 13 years. I live local to Broadway halls and I am enjoying my job here caring for our residents.


Ellie-Mae

Ellie-Mae Alexander

Job Title: Team Leader & Dementia Champion

Joined: 2020

I joined the Broadway Halls team in 2020 as a carer, I previously worked in mental health in challenging environments. I have been promoted to Team Leader and dementia Champion. I love interacting with our residents, I have a passion for dementia care and mental health.


Olivia

Olivia Riese

Job Title: Head Chef

Joined: 2017

I started at Broadway Halls as a Kitchen Assistant and, through training and determination, I have worked my way up to the position of Head Chef which I am incredibly proud of. Working in a care home as a chef, I have to think more about the eating needs and dietary requirements of the residents. There are various textures of food, special diets, diabetics, vegetarians and so much more. It can be challenging, but I love it and have an amazing team to work with!


Chris

Chris Bowden

Job Title: Sous Chef

Joined: 2024

Hi, I'm Chris the Sous Chef here at Broadway Halls.


I previously worked at Broadway Halls in 2014 and left to develop my skills in a fine dining restaurant in Birmingham. I was pleased to rejoin the team in November 2024 - I missed the people, the Residents and the homely culture that comes with working in care.


I have worked in hospitality since I left school and I am passionate about the dishes I create and serve. My signature dish is chicken and spinach pasta, tossed in a creamy sauce.


Outside of work, I enjoy spending time with my family and walking my dog. Aston Villa is my team and when they are not playing I enjoy following horse racing and when the time allows, a day at the races is always welcome!