Barchester Broadway Halls Care Home

The Broadway, Dudley DY1 3EA
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9.6 100 Reviews
  • Barchester Broadway Halls Care Home, Dudley
Just a short walk from Priory Park, the Zoological Gardens, and town centre shops and services, Broadway Halls is a modern and spacious residence in the heart of Dudley. The home provides residential, nursing, respite and dementia care. With 83 en-suite bedrooms divided between residential, nursing and dementia communities, professionals think carefully about the type of room each resident needs.

Bedrooms are set across four floors, and each floor has its own living and dining rooms, meaning peace and quiet is never far away. All furnishings and decor throughout the home are of an exceptionally high standard. There is also a landscaped garden with raised flower beds with seating areas, perfect for outdoor socialising.

A varied menu is provided daily by trained chefs, who prepare nutritious, tasty meals on site. Special dietary requirements are catered for, and dining rooms are set to restaurant standard.

The team of dedicated recreation staff plan numerous activities to keep residents engaged and stimulated through regular events and excursions. Participation is encouraged, but entirely optional, and staff do their best to make sure all residents have the means to entertain themselves in private. Relatives and residents are part of the planning process, to ensure everyone's needs and desires are met.

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Care Provided by Barchester Broadway Halls Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Danica Chugh (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (83)
    • Single Rooms with ensuite Wet Room (83)
    • Couples/Companion Rooms with ensuite Wet Room (83)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 4

Funding & Fees Guide for Barchester Broadway Halls Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £922

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Broadway Halls Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Doors are open from 8am and closed at 6pm. Door bell outside the main doors.


  • Parking

  • Enter the car park via the Broadway, exit out on to Priory Road.


Barchester Broadway Halls Care Home Reviews (100)

Total of 100, showing 41-60
9.6

Barchester Broadway Halls Care Home has a Review Score of 9.6 (9.643) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester Broadway Halls Care Home has 100 reviews.

Overall Experience

  • 76
  • 20
  • 2
  • 0
  • 2

Date Published

100
8
12
23
77

Review from Katy A (Daughter of Resident) published on 10 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Broadway Halls and congratulate them on the way they have cared for my father these past 12 months, but especially during the 'lockdown'. I know my father's wishes have been listened to and his changing circumstances constantly re-evaluated to ensure he has the
best opportunities to thrive. As a family, our enquiries are always responded to. The home has a real 'family' atmosphere and standards of hygiene are excellent. Perhaps the best way of expressing my recommendation is to say that if I had to go and live in a care home, then this would be the one I would choose for myself.... but not just yet!

Reply from Rebecca Long, General Manager at Barchester Broadway Halls Care Home

Thank you for your wonderful feedback it means so much to me and all the team to hear you feel your Father is well cared for. Reading your comments is reassurance that we are achieving what we set out to do every day for our residents.


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Review from Jon B (Son of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Broadway Halls for respite just before Christmas and she was so well looked after. We as a family, made the decision to make the move permanent and the care and support she receives are outstanding. The knowledge that she is safe and happy during this difficult time brings us, as a family,
peace. I can’t express my gratitude enough to the team.

Reply from Vicky Turner, Deputy Home Manager at Barchester Broadway Halls Care Home

Thank you for your lovely comments about Broadway Halls and the care Mum receives here. I will pass on your comments to all of our team.


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Review from Karen L (Daughter of Resident) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say thank you for the end of life care received by my mom during February and March 2020. The care she received from the nurses on floor two was excellent. They were always available and treated mom with care and compassion. The care mom received from the care staff was excellent. Admin,
managerial and maintenance staff were compassionate to my family and myself, even though it was a very difficult time at the beginning of the coronavirus outbreak. I would recommend Broadway Halls as I don't think they could have provided anything more for mom or her family during this difficult time. Thank you all.

Reply from Matthew Pound, Lead Activity Coordinator at Barchester Broadway Halls Care Home

Thank you for your kind review of Broadway Halls at what we know is a very sad time for all the family. We are pleased that we were able to offer the care your mother required and to hear you find us 'overall excellent' and that you'd recommend our home to others is a compliment in itself. I will ensure all of our team are aware of your kind words. Thank you for allowing us to look after Mom and to be able to get to know you all.


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Review from John (Son of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I fully endorse the comments my brother made in an earlier review. The care and compassion shown to my dad and to his wife, sons and daughter-in-law in my dad's final days - and before, when he was a resident - helped make the saddest of situations bearable. Thank you so much to everyone involved in
Dad's care and in showing such thoughtfulness and kindness to us all.

Reply from Rebecca Long, General Manager at Barchester Broadway Halls Care Home

Thank you for your kind words, as ever we value all our residents and families.


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Review from Ian P (Son of Resident) published on 3 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad passed away today in Broadway Halls and I have to say that the whole staff were absolutely superb; professional, friendly, supportive and responsive. They were all fantastically accommodating and sympathetic and made my dad’s last days comfortable and dignified. They were also massively supportive
towards my mum, as well as my brother and myself. They are faultless, this is a very high-class operation, not just extremely good on the outside but similarly on the inside. Could not recommend more highly.

Reply from Rebecca Long, Manager at Barchester Broadway Halls Care Home

Thank you for your lovely review of Broadway Halls at what we know is a very sad time for all the family - I will ensure all of our team are aware of your kind words. Thank you for allowing us to look after Dad and to be able to get to know you all.


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Review from Valerie C (Friend of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall excellent.
Security a bit lax at times.
Dead flowers always left unless visitors do the job.

Reply from Alison Geddes, Marketing at Barchester Broadway Halls Care Home

Thank you for your review, we're pleased to hear you find us 'overall excellent' and that you'd recommend our home to others. We have receptionists on duty all day including evenings and weekends as well as team on each floor 24 hours a day. Doors are locked after hours, and visitors who leave after hours are asked to inform a team member so the door can be locked behind them. Regarding the flowers, our team have been made aware of this issue and it will be taken up again with head housekeeper.


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Review from Jackie S (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The entertainment team make this home special - they are fabulous! The carers are dedicated to their task but, the turnover is high so as soon as we get used to someone, they leave. The food is of high quality and varied. The onsite hairdressing facility is good and convenient. Some sentimental items
have gone missing from Mum's room, which is upsetting but, I prefer open door policy and freedom to roam.

Reply from Alison Geddes, Marketing at Barchester Broadway Halls Care Home

Thank you for your review, it's great to hear your positive comments about our Magic Moments Club team, food and hairdressing. We always operate at safe staffing levels with experienced care team on each shift alongside newer recruits to maintain consistency. Residents on our dementia floor are able to move around the floor freely with our open-door policy. However, if a family member notices an item is missing and makes us aware of this at the time, then we can make every effort to locate it.


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Review from Elaine B (Daughter of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent. The stimulation/entertainment is second to none and the entertainment manager is excellent.

Reply from Alison Geddes, Marketing at Barchester Broadway Halls Care Home

Thank you for your positive comments about our home, it is great to hear you find our team to be 'excellent' and our activity programme to be 'second to none'. I see you feel there is an area for improvement, please do pop in for a chat with our Home Manager on your next visit or come along to our next relatives meeting where we take suggestions for our food and dining on board. Thanks again for your review, it is through a feedback process that we can further improve the service we provide.


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Review from D W (Granddaughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had two previous family members who have been cared for here and when my Nan could no longer live alone, this was the only place I knew she would be happy. The services and staff are exceptional. My Nan is a very sociable person and the activities and trips fulfil all of her social needs. I would
not hesitate to recommend Broadway Halls to anyone.

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Review from M R (Son of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1. Accommodation good, facilities appropriate for the elderly.
2. Activities are good. Frequent days out aids elderly social calendar. Helps with mental health and social wellbeing.

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Review from P G (Husband of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family are happy and very pleased with the service, the staff and the home in all aspects.

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Review from Sue H (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and facilities. My mom loves it here. Staff very helpful and friendly and keep me informed of her progress. Varied activities and food menus are very good. Four-star hotel.

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Review from D T (Son of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away aged 90 after a really fabulous 2 and a half year stay at Broadway Halls. Staff were very responsive to my mother's changing needs over that period. A friendly and busy environment which both my mother and I, as a visitor, really appreciated. Lovely facilities, hospitality, activities
and food.

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Review from Kate H (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very pleased with the care my mom receives. There are many activities and social events should she wish to participate and a real effort seems to be made to cater for everyone. The atmosphere in the home is bright and cheerful, never dreary and the staff are always friendly and helpful.

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Review from E D (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff on floor one are really lovely. The care and support offered from them is excellent. Activities are varied and extremely good - all staff are friendly and welcoming.

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Review from K E (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Continue to care for my mum with respect and dignity. Being very sociable, she enjoys the large amount of entertainment provided and the constant company of the other residents and staff.

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Review from G A (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During her time here the care that she has needed has increased from residential to nursing. At each stage, the care has been exceptional.

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Review from A S (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall Mum receives excellent care at Broadway Halls. She is included in the activities which are varied. All of the staff are very kind and caring and she is treated with dignity. She has started to put weight on which is healthier for her as her weight was a concern when she came to Broadway Halls.
Mum interacts well with the staff and they can always get a smile from her.

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Review from S N (Daughter-in-law of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the way Mother-in-law is looked after. The carers are all fantastic and treat everyone with professionalism and care. We have nothing but praise for Broadway Halls staff and would highly recommend it to anyone wishing to arrange for family members to stay here.

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Review from K R (Son-in-law of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a superb care home with friendly staff who care for their residents in such a warm and thoughtful way. Relatives are made to feel very welcome and there are always lots of activities and events going on. With the different level and type of care available here, it has been very helpful when
needs change and can be dealt with within the same place.
The location - a modern facility a short distance from the town centre with lovely large window views of Priory Park and castle and a sunny patio to enjoy too. Give it a visit.

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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Barchester Broadway Halls Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.643 for Barchester Broadway Halls Care Home is calculated as follows: ( (221 Excellents x 5) + (30 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 272 Ratings = 4.643

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Broadway Halls Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (11)

Danica

Danica Chugh

Job Title: General Manager

Joined: 2023

Hi, I’m Danica and I am the General Manager here at Broadway Halls Care Home. Welcome to our website!


Thank you for taking the time to look further into what Broadway Halls has to offer to you or your loved one. Here is an opportunity to find out more about our amazing staff team, who all play a vital role in day-to-day life in our home.


I also want to share a little bit about myself. I joined Broadway Halls in February 2023, but I have been a Care Home Manager since 2015, and my career in the health and care sector started in 2007. I started as a Care Assistant and soon progressed to Senior Carer and then Care Co-Ordinator, after which I diversified into the role of Senior Administrator. I have well-rounded experience, which allows me to have insight into many areas of the home.


I am committed to fostering a warm and nurturing environment where every individual feels valued and respected and I am passionate and dedicated to enhancing the lives of Residents through personalised support and compassionate care.


I am experienced in coordinating care plans, managing staff and ensuring regulatory compliance, which in turn provide a safe and well-managed home, and I am a firm believer in the power of empathy and kindness to make a difference in people's lives.


Outside of work, I am kept busy with my family of 4, including 2 young children. I like spending time with my family and my personal hobbies are swimming and tennis.


Carol

Carol Malcolm

Job Title: Administrator

Joined: 2023

I am thrilled to be an Administrator at Broadway Halls.  I have worked in administration for many years including HR elements also, this is the first care home I have worked in. 


I love the variety in the role, meeting our residents and their families and supporting the process of them moving into our home. I also support fellow team members. I enjoy gardening, watching tennis and spending time with my family. 


Valerie

Valerie Adams

Job Title: Reception/Administration

My name is Valerie I am a Receptionist and Administrator at Broadway Halls, and my role involves supporting front-of-house and customer services.


I enjoy meeting residents and their families and love showing people around our wonderful home so they get to see what Broadway Halls has to offer. We are like a family, every day is so different and I love being busy so it's the perfect role for me.


Bethany

Bethany Evans

Job Title: Reception/Admin

Joined: 2023

I have worked in care for over 10 years and love supporting people. I enjoy helping our residents, their families and my fellow team members when I can.


I also support people and their families who are choosing a care home, answering their questions and showing them our lovely home.


Scott

Scott Bates

Job Title: Activities Coordinator

Joined: 2022

Hi, I'm Scott, I am thrilled to be the Activities Coordinator at Broadway Halls. Our residents are special people with many wonderful stories to tell about their lives, I enjoy putting smiles on their faces as often as I can. I love to 'entertain' and aim to ensure that every resident's interests and hobbies are supported. I have worked in care and in activities in previous roles, and I love my job!


Jennifer

Jennifer Higgins

Job Title: Dementia Lead & Senior Carer

Jennifer is our Dementia Lead, she supports 3 dementia champions who are all part of our Memory Lane Community.


Jennifer has over 17 years of working in care and over 5 years at Broadway Halls. She is passionate about ensuring every resident on Memory Lane receives the care, approach and environment that is right for them.


Wendy

Wendy Brookes

Job Title: Assistant Practitioner

I started at Broadway Halls many years ago, and have been progressing in my career throughout my. I began as a carer then trained to become a Senior and also a trainer within the home.


My CHAPS role allows me to work closely alongside nurses and develop my clinical and management skills, and the role also adheres to many aspects of a registered nursing role.


I love my position and I am ready to continue learning and face any challenges that come my way!


Sharon

Sharon Simonian

Job Title: Nurse

Joined: 2023

I used to work for a building society as a mortgage adviser for 10 years, When I had my sons, I left to go into care work which gave me a love for nursing. I have been a nurse now for 13 years. I live local to Broadway halls and I am enjoying my job here caring for our residents.


Ellie-Mae

Ellie-Mae Alexander

Job Title: Team Leader & Dementia Champion

Joined: 2020

I joined the Broadway Halls team in 2020 as a carer, I previously worked in mental health in challenging environments. I have been promoted to Team Leader and dementia Champion. I love interacting with our residents, I have a passion for dementia care and mental health.


Olivia

Olivia Riese

Job Title: Head Chef

Joined: 2017

I started at Broadway Halls as a Kitchen Assistant and, through training and determination, I have worked my way up to the position of Head Chef which I am incredibly proud of. Working in a care home as a chef, I have to think more about the eating needs and dietary requirements of the residents. There are various textures of food, special diets, diabetics, vegetarians and so much more. It can be challenging, but I love it and have an amazing team to work with!


Chris

Chris Bowden

Job Title: Sous Chef

Joined: 2024

Hi, I'm Chris the Sous Chef here at Broadway Halls.


I previously worked at Broadway Halls in 2014 and left to develop my skills in a fine dining restaurant in Birmingham. I was pleased to rejoin the team in November 2024 - I missed the people, the Residents and the homely culture that comes with working in care.


I have worked in hospitality since I left school and I am passionate about the dishes I create and serve. My signature dish is chicken and spinach pasta, tossed in a creamy sauce.


Outside of work, I enjoy spending time with my family and walking my dog. Aston Villa is my team and when they are not playing I enjoy following horse racing and when the time allows, a day at the races is always welcome!