Barchester Broadway Halls Care Home

The Broadway, Dudley DY1 3EA
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9.6 100 Reviews
  • Barchester Broadway Halls Care Home, Dudley
Just a short walk from Priory Park, the Zoological Gardens, and town centre shops and services, Broadway Halls is a modern and spacious residence in the heart of Dudley. The home provides residential, nursing, respite and dementia care. With 83 en-suite bedrooms divided between residential, nursing and dementia communities, professionals think carefully about the type of room each resident needs.

Bedrooms are set across four floors, and each floor has its own living and dining rooms, meaning peace and quiet is never far away. All furnishings and decor throughout the home are of an exceptionally high standard. There is also a landscaped garden with raised flower beds with seating areas, perfect for outdoor socialising.

A varied menu is provided daily by trained chefs, who prepare nutritious, tasty meals on site. Special dietary requirements are catered for, and dining rooms are set to restaurant standard.

The team of dedicated recreation staff plan numerous activities to keep residents engaged and stimulated through regular events and excursions. Participation is encouraged, but entirely optional, and staff do their best to make sure all residents have the means to entertain themselves in private. Relatives and residents are part of the planning process, to ensure everyone's needs and desires are met.

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Care Provided by Barchester Broadway Halls Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Danica Chugh (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (83)
    • Single Rooms with ensuite Wet Room (83)
    • Couples/Companion Rooms with ensuite Wet Room (83)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 4

Funding & Fees Guide for Barchester Broadway Halls Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £922

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Broadway Halls Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Doors are open from 8am and closed at 6pm. Door bell outside the main doors.


  • Parking

  • Enter the car park via the Broadway, exit out on to Priory Road.


Barchester Broadway Halls Care Home Reviews (100)

Total of 100, showing 61-80
9.6

Barchester Broadway Halls Care Home has a Review Score of 9.6 (9.643) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester Broadway Halls Care Home has 100 reviews.

Overall Experience

  • 76
  • 20
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  • 2

Date Published

100
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23
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Review from Lisa E (Granddaughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very welcoming and helpful. Homely feel - well equipped and lovely decoration in the room. The lounge and lunchroom are lovely, bright and inviting. I am very happy with the care and support Nan is receiving.

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Review from L W (Relative of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my grandparents were cared for at Broadway Halls and received outstanding levels of care, My wife's nan is now living here and very happy. It is a fantastic care home and that is a testament to the staff.

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Review from Gillian W (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom came in for respite for two weeks while I went on holiday. Mom loved it, it's nothing like a care home, it's like a hotel.
The staff are very polite and friendly, nothing is too much trouble.
Fabulous place.

Reply from Alison Geddes, Marketing at Barchester Broadway Halls Care Home

Many thanks for your positive comments about our home, it is lovely to hear how much your mother enjoyed her respite stay at Broadway Halls and that you find our home "fabulous". The team will be delighted by your comments, we look forward to welcoming your mother back anytime.


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Review from Yvonne A (Wife of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As we used the home for respite we found it catered for all of my husband's needs. Providing excellent service.

Reply from Alison Geddes, Marketing at Barchester Broadway Halls Care Home

Thank you for your positive comments about our home. At Broadway Halls, we pride ourselves on the high standard of service that we deliver, so it is great to hear how pleased you are with the respite care your husband received here. The team will be delighted to hear your feedback.


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Review from G W (Daughter of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent receptionist. Very personal service. Feels like a hotel. Much nicer than other care homes locally in my opinion. Very modern. Very supportive to my mother with a terminal condition.

Reply from Alison Geddes, Marketing at Barchester Broadway Halls Care Home

Thank you for your positive comments about our home, it's great to hear how pleased you are with your mother's care here at Broadway Halls. The team will be delighted to hear your feedback.


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Review from W J (Daughter of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Mom loves it here. No problems with getting her booked in for respite when needed.

Reply from Alison Geddes, Marketing at Barchester Broadway Halls Care Home

Thank you for your positive comments about our home, it is great to hear how pleased you are with our respite care and how happy your mother is here. The team will be delighted to hear your feedback.


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Review from Paul B (Son of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, Dad has received excellent care during his 39 months at Broadway Halls.
My only concern is that sometimes messages are not passed on at change over, e.g. recent example on March 26th, I had to take him to an appointment but he was not ready and had not finished his breakfast when I arrived
to pick him up despite me providing at least 3 reminder notes.

Reply from Alison Geddes, Marketing Administrator at Barchester Broadway Halls Care Home

Thank you for your positive comments about our home, it is great to hear that you’ve found your Dad’s care to be “excellent” and that you’d recommend Broadway Halls to others. There is a team member in charge of every shift who checks diaries, handover documentation and communication books to ensure all messages are passed on at changeover. Following your feedback we have highlighted the importance of communication with our team. Thanks again for taking the time to review our home, it is through a feedback process that we can further improve the service we provide.


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Review from C S (Daughter of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are well trained, the building is very good. The food is very good and the cleanliness of a high standard. The cost is very high!

Reply from Alison Geddes, Marketing Administrator at Barchester Broadway Halls Care Home

Thank you for your positive comments on our home, it is great to hear that you find our team well-trained, our dining experience to be "very good" and that you'd recommend Broadway Halls to others. I totally understand your point about paying for care and in order to make life easier for families, brighterkind has contacted a national care fees planning specialist dedicated to the financial issues of later life and in particular the payment of care fees. They operate completely independently with no commission or financial benefit to brighterkind. More information about them and our local representative can be found on the brighterkind website. Thanks again for your review, best wishes.


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Review from P B (Daughter of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my relative has only been in care for short time and up to now, can only praise the care that she has received. It has made such a difference to her health and it has improved 100% as I wanted social interaction for her which was promised and glad to say that it is on offer. It has also made a difference
to the family as we know she is being well cared for and happy. Thank you to Broadway Halls, what a difference you have made.

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Review from V D (Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy at Broadway Halls and glad I have settled in easily. I enjoy the activities and there is a good selection that varied daily/weekly. The home has a lovely atmosphere and feel included because of the resident meetings. The food is good and varied.
Since being here I have never felt sad
and have no regrets in moving here.

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Review from A L (Brother of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister, myself and other relatives are always treated with the utmost courtesy - friendliness and consideration and at times dealing with difficult situations. Thank you.

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Review from Christine E (Respite Resident) published on 16 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent 10 days in Broadway Halls following surgery for kidney removal due to cancer. I simply cannot fault the treatment I received for the duration of my stay. The nursing care was excellent and the loving care received from all the staff was truly amazing.


I was admitted straight from the hospital

to the home following their consultation with the medical team so the level of nursing could be continued.


My sincere thanks to all the staff for their kindness and help they gave me.


I must also mention the excellent food.


Finally, my family and friends were made so welcome. It was truly a lovely experience. Thank you all again. You were brilliant.


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Review from James (Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One has to be patient: If so, one will see that all the staff have hearts of gold.

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Review from Ruth F (Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.
No complaints at all.

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Review from A B (Daughter of Resident) published on 20 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was allocated a room at Broadway Halls following the closure of the nursing home she was in five weeks ago. Since the move, she is in a lovely spacious room and has received a high standard of care from a nursing team who appear to be very dedicated. At mealtimes, menus are on the tables, residents
are given a choice, and the food is always homemade and freshly cooked.
I feel my mom has been welcomed at Broadway Halls and settled in quickly. After a 28 days, her place has been made permanent and I’m more than happy!

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Review from Mark W (Son of Resident) published on 15 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to my mother being admitted, we visited the Broadway site deliberately without appointment to assess the facility. The friendliness and open approach experienced was very encouraging. Everyone we met, cleaning ladies, receptionists through to the Deputy Manager were positive and welcoming. The
cleanliness and quality of furnishings is clearly evident. Entrusting an aged parent to someone else's care is quite daunting but all the staff, both then and since admission, have been a pleasure to deal with and all requests for assistance have been met positively.

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Review from Ryan C (Son of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in respite for 12 weeks with vascular dementia. It was her first ever care home stay (she's 69) and they have been fantastic. Life long depression plagues my mom and she gets very angry and physical, but the staff have been amazing. They used distraction techniques with dignity and manage
to engage with Mom to the point she was happy to see me leave after I visited! You can trust all the staff with your loved one, anytime.

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Review from G H (Daughter of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been twice to Broadway Halls and both times has been looked after very well. I appreciate the visiting times as I work all day and being allowed to call in at any time during the day was excellent. The staff are wonderful, I knew how difficult the residents can be as I have worked in a care
home myself, but never did I see any annoyance from the staff towards anyone.


I wish Mam could go to Broadway Halls on a permanent basis but it is very difficult due to the cost, Mam did enjoy it there even though she said different, every time we visited she was full of praise for everyone.


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Review from M T (Son of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom stayed here in August 2016 for three weeks whilst recovering from a major operation. She was very poorly but was looked after very well by the nursing staff.
The only downside was the food which could have been better.

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Review from Derek H (Resident) assisted by family/friend published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and pleasant staff. Moving only due to location. Will miss everyone. Thanks for your help.

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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Barchester Broadway Halls Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.643 for Barchester Broadway Halls Care Home is calculated as follows: ( (221 Excellents x 5) + (30 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 272 Ratings = 4.643

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Broadway Halls Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Top 20 Large Care Home Groups 2025

Recipient: Barchester Healthcare Ltd

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Barchester Healthcare Ltd

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Barchester Healthcare Ltd

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (11)

Danica

Danica Chugh

Job Title: General Manager

Joined: 2023

Hi, I’m Danica and I am the General Manager here at Broadway Halls Care Home. Welcome to our website!


Thank you for taking the time to look further into what Broadway Halls has to offer to you or your loved one. Here is an opportunity to find out more about our amazing staff team, who all play a vital role in day-to-day life in our home.


I also want to share a little bit about myself. I joined Broadway Halls in February 2023, but I have been a Care Home Manager since 2015, and my career in the health and care sector started in 2007. I started as a Care Assistant and soon progressed to Senior Carer and then Care Co-Ordinator, after which I diversified into the role of Senior Administrator. I have well-rounded experience, which allows me to have insight into many areas of the home.


I am committed to fostering a warm and nurturing environment where every individual feels valued and respected and I am passionate and dedicated to enhancing the lives of Residents through personalised support and compassionate care.


I am experienced in coordinating care plans, managing staff and ensuring regulatory compliance, which in turn provide a safe and well-managed home, and I am a firm believer in the power of empathy and kindness to make a difference in people's lives.


Outside of work, I am kept busy with my family of 4, including 2 young children. I like spending time with my family and my personal hobbies are swimming and tennis.


Carol

Carol Malcolm

Job Title: Administrator

Joined: 2023

I am thrilled to be an Administrator at Broadway Halls.  I have worked in administration for many years including HR elements also, this is the first care home I have worked in. 


I love the variety in the role, meeting our residents and their families and supporting the process of them moving into our home. I also support fellow team members. I enjoy gardening, watching tennis and spending time with my family. 


Valerie

Valerie Adams

Job Title: Reception/Administration

My name is Valerie I am a Receptionist and Administrator at Broadway Halls, and my role involves supporting front-of-house and customer services.


I enjoy meeting residents and their families and love showing people around our wonderful home so they get to see what Broadway Halls has to offer. We are like a family, every day is so different and I love being busy so it's the perfect role for me.


Bethany

Bethany Evans

Job Title: Reception/Admin

Joined: 2023

I have worked in care for over 10 years and love supporting people. I enjoy helping our residents, their families and my fellow team members when I can.


I also support people and their families who are choosing a care home, answering their questions and showing them our lovely home.


Scott

Scott Bates

Job Title: Activities Coordinator

Joined: 2022

Hi, I'm Scott, I am thrilled to be the Activities Coordinator at Broadway Halls. Our residents are special people with many wonderful stories to tell about their lives, I enjoy putting smiles on their faces as often as I can. I love to 'entertain' and aim to ensure that every resident's interests and hobbies are supported. I have worked in care and in activities in previous roles, and I love my job!


Jennifer

Jennifer Higgins

Job Title: Dementia Lead & Senior Carer

Jennifer is our Dementia Lead, she supports 3 dementia champions who are all part of our Memory Lane Community.


Jennifer has over 17 years of working in care and over 5 years at Broadway Halls. She is passionate about ensuring every resident on Memory Lane receives the care, approach and environment that is right for them.


Wendy

Wendy Brookes

Job Title: Assistant Practitioner

I started at Broadway Halls many years ago, and have been progressing in my career throughout my. I began as a carer then trained to become a Senior and also a trainer within the home.


My CHAPS role allows me to work closely alongside nurses and develop my clinical and management skills, and the role also adheres to many aspects of a registered nursing role.


I love my position and I am ready to continue learning and face any challenges that come my way!


Sharon

Sharon Simonian

Job Title: Nurse

Joined: 2023

I used to work for a building society as a mortgage adviser for 10 years, When I had my sons, I left to go into care work which gave me a love for nursing. I have been a nurse now for 13 years. I live local to Broadway halls and I am enjoying my job here caring for our residents.


Ellie-Mae

Ellie-Mae Alexander

Job Title: Team Leader & Dementia Champion

Joined: 2020

I joined the Broadway Halls team in 2020 as a carer, I previously worked in mental health in challenging environments. I have been promoted to Team Leader and dementia Champion. I love interacting with our residents, I have a passion for dementia care and mental health.


Olivia

Olivia Riese

Job Title: Head Chef

Joined: 2017

I started at Broadway Halls as a Kitchen Assistant and, through training and determination, I have worked my way up to the position of Head Chef which I am incredibly proud of. Working in a care home as a chef, I have to think more about the eating needs and dietary requirements of the residents. There are various textures of food, special diets, diabetics, vegetarians and so much more. It can be challenging, but I love it and have an amazing team to work with!


Chris

Chris Bowden

Job Title: Sous Chef

Joined: 2024

Hi, I'm Chris the Sous Chef here at Broadway Halls.


I previously worked at Broadway Halls in 2014 and left to develop my skills in a fine dining restaurant in Birmingham. I was pleased to rejoin the team in November 2024 - I missed the people, the Residents and the homely culture that comes with working in care.


I have worked in hospitality since I left school and I am passionate about the dishes I create and serve. My signature dish is chicken and spinach pasta, tossed in a creamy sauce.


Outside of work, I enjoy spending time with my family and walking my dog. Aston Villa is my team and when they are not playing I enjoy following horse racing and when the time allows, a day at the races is always welcome!