Barchester Broadway Halls Care Home

The Broadway, Dudley DY1 3EA
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9.6 100 Reviews
  • Barchester Broadway Halls Care Home, Dudley
Just a short walk from Priory Park, the Zoological Gardens, and town centre shops and services, Broadway Halls is a modern and spacious residence in the heart of Dudley. The home provides residential, nursing, respite and dementia care. With 83 en-suite bedrooms divided between residential, nursing and dementia communities, professionals think carefully about the type of room each resident needs.

Bedrooms are set across four floors, and each floor has its own living and dining rooms, meaning peace and quiet is never far away. All furnishings and decor throughout the home are of an exceptionally high standard. There is also a landscaped garden with raised flower beds with seating areas, perfect for outdoor socialising.

A varied menu is provided daily by trained chefs, who prepare nutritious, tasty meals on site. Special dietary requirements are catered for, and dining rooms are set to restaurant standard.

The team of dedicated recreation staff plan numerous activities to keep residents engaged and stimulated through regular events and excursions. Participation is encouraged, but entirely optional, and staff do their best to make sure all residents have the means to entertain themselves in private. Relatives and residents are part of the planning process, to ensure everyone's needs and desires are met.

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Care Provided by Barchester Broadway Halls Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Danica Chugh (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (83)
    • Single Rooms with ensuite Wet Room (83)
    • Couples/Companion Rooms with ensuite Wet Room (83)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 4

Funding & Fees Guide for Barchester Broadway Halls Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £922

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Broadway Halls Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Doors are open from 8am and closed at 6pm. Door bell outside the main doors.


  • Parking

  • Enter the car park via the Broadway, exit out on to Priory Road.


Barchester Broadway Halls Care Home Reviews (100)

Total of 100, showing 81-100
9.6

Barchester Broadway Halls Care Home has a Review Score of 9.6 (9.643) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester Broadway Halls Care Home has 100 reviews.

Overall Experience

  • 76
  • 20
  • 2
  • 0
  • 2

Date Published

100
8
12
23
77

Review from Andrea F (Relative of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole, the experience was good. I just have a couple of minor issues that I would like to draw your attention as for £900/week, I would expect the bed clothes to be changed more than twice in four weeks, the second change only happened when we asked about it. The waste bin in the bathroom went
days without being emptied. I know this because the shower gel bottle remained in the bin. This said, the rest of her stay was most comfortable and staff were very friendly and amenable and made her feel very welcome.

Reply from Denise Baker, Home Manager at Barchester Broadway Halls Care Home

Thank you for your comments. We welcome all feedback that will help us continue to improve our care services.
We are sorry to hear about the concerns you had during your respite stay. We appreciate all comments by visitors and continually review the housekeeping services we provide at Broadway Halls.
All comments and suggestions are acted on and we will discuss this review with the housekeeping team to ensure all services are delivered in line with the Brighterkind ethos.


If there is anything you would like to discuss further, please do not hesitate to contact customercare@brighterkind.com or pop into the home anytime. Many thanks, Denise Baker, Home Manager, Broadway Halls


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Review from Tracey A (Daughter of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Broadway Halls is bringing dementia care into the 21st Century... It is a refreshing change to see a home that is modern and well thought out, and somewhere that is fit for purpose, despite the disadvantage of having to put a loved one into care.

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Review from Sue (Daughter of Resident) published on 10 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Broadway Halls is an excellent care home which offers a range of care packets to suit individual needs. The premises are fantastic, well furnished throughout. Each room has its own ensuite facilities and you are able to take personal items to enhance the residents environment. The staff are friendly,
approachable and knowledgeable. Nothing is too much trouble. The care given to the residents is excellent and as a family we are kept informed on a regular basis about mum's well being. As a family we are very pleased with the care and support offered and couldn't wish for a better place for our mum.

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Review from Nigel D (Son of Resident) published on 30 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Broadway Halls in January 2012 after 4 months in hospital. At that time she weighed just 29 kgs. The care she received and the persistence of the staff resulted in her regaining a weight of 40 kgs. My late father used to visit on a daily basis until his own health issues forced him
to visit every other day. The staff always made him very welcome.
Throughout her time there all the staff have been excellent.
Unfortunately, her health deteriorated recently to the point that they had to consider what to do. Mum wanted to stay there. This was supported by the staff and the palliative care nurse became involved.
Over the next few days, they did their best to make mum as comfortable as possible cleaning and changing her as often as was necessary. Nothing was too much trouble for them to maintain mums dignity.
I have witnessed for myself how hard the staff worked and how they communicated with the residents even those who had issues that prevented them responding.

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Review from Tony L (Son of Resident) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After searching various care homes over 2/3 months Broadway Halls Care Home came up trumps with regards to facilities, location and standards we would want for our mother. The care mother had received has been of a high standard to date (no cause to think this will reduce) and despite her reluctance
to accept she needed help she has settled well into home life which will help the relatives feel less guilty though this feeling never goes away.
She is safe, secure had independence bt care is always on hand to assist. Lovely crew of carers.

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Review from Mary M (Resident) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy here, it's nice, clean and comfortable. Staff are friendly and I am always able to go out when I want to and stop out as long as I want.

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Review from Chris (Daughter of Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facility with most dedicated staff. Clean and with a friendly service. Nothing is too much trouble.

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Review from S R (Daughter of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was in this care home for 20 days respite as she has not been well and I was going on holiday. The care and attention she got was amazing. She was so much better, a happier person, she joined in with all the activities. I would recommend Broadway Hall to anyone. Excellent in every way.

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Review from Mariann T (Friend of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Broadway Halls monthly to chat to my neighbours and other residents. The welcome desk and open management style is the best I've ever experienced. The residents chat avidly about their trips out to the park, local restaurants and musical events. The quality of life really matters to the team.
As a working woman, I really appreciate being offered refreshments when I visit. Rushing around means I often don't get a chance to rest and this is put right when I visit Broadway Halls. In all my visits I have seen fresh flowers on display and not once have I smelt urine, which I think says it all.

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Review from Antony T (Friend of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting once sometimes twice a month, to chat to my neighbours and to say hello to the residents. The staff are always very friendly and happy to help every time I pop in. Broadway Hall is a 5 star place for the elderly to stay, and very well looked after. I highly recommend it if need be for your
parents to stay.

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Review from H L (Daughter-in-law of Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my father-in-law usually twice a week and always find the staff to be very friendly and helpful. My father-in-law seems to be happy there and is as far as I know treated with the utmost respect.

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Review from J M (Daughter of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with Broadway Hall, dad is happy here and very well cared for. All the staff are wonderful and hard-working. There are several activities every week and always a great atmosphere.

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Review from Don C (Friend of Resident) published on 31 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care is good and the staff are very helpful.

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Review from T T (Son of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good standard, friendly, clean. Food could be better at times.

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Review from Joan (Wife of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Broadway Halls is a beautiful peaceful residence. Very well furnished in a homely style, exceptionally clean and welcoming. Staff very keen to help and assist visitors. Their devotion and care to residents was outstanding. Initially my husband had 3 weeks respite but due to his continuing health needs
it has become evident he needs 24/7 care. Broadway Halls is the choice of my husband and all the family as we know he will be happy and cared for.

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Review from Janet F (Daughter of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was being discharged from hospital and asked if she could stay somewhere for a couple of days until she was confident. One phone call and we were told a bed was available. We asked if mum could be assessed onsite. We were accommodated with this request. She was treated not just with respect but
with love. It was the bridge she needed. Mum insists on hot tea. This was noted and hot tea was given. She also mentioned she likes butter not spread on toast. The next morning butter was on her toast. Its the little things that make residents feel safe and comfortable. We were very satisfied.

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Review from Sally F (Daughter of Resident) published on 25 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well appointed care home close to Dudley Town Centre and across the road from Priory ruins/park/gardens. Beautiful interior, well maintained, excellent care staff and a well-received activities diary that is varied and interesting. Menus are changed regularly and residents can ask for specific meals
to be cooked to order. Rooms are light, airy and nicely decorated with en-suite shower rooms. In addition there are assisted bathrooms for those who prefer a more supported environment. There are 3 separate levels of care - residential, nursing and dementia and each floor has it's own dining room and lounge, therefore providing a more intimate dining experience. Families are also allowed to dine with residents for a reasonable charge. There is a nice outside area and the upper floors have balconies with seating areas so residents can enjoy the sunshine in nice weather.


However, unfortunately the costs have risen dramatically during the time my father has been a resident. Over the 2 years he has been there, there has been an increase of 16.5% in his fees which are much higher than any rises he has had in personal pensions, income etc. so it is important to establish early on that yearly rises can be met by residents, as it would definitely be a place that most residents would not want to move on from once settled. I think it would be interesting to hear why such an increase each year is made especially as this is a home that has over 80 residents in total.


The staff have been excellent in the care and support offered to my father and as a family, we have peace of mind that he is safe, secure and well cared for. They are quick to share information with us and the continuity of staffing allows my father to make strong relationships with his carers. I would highly recommend this home to those who can afford it as it is head and shoulders above others that we have seen in the area.


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Review from Margaret H (Daughter of Resident) published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents are both residents needing different levels of care. Both are on the nursing floor. They both say that they are very happy and feel well cared for. They seem to be treated with dignity and empathy. Staff are very willing to listen to concerns and act on them appropriately, one downside after
meals residents are not checked to ensure food not left on their faces, only simple but makes a difference.

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Review from Jennifer S (Daughter of Resident) published on 18 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After mum came to Broadway Hall we were very worried about her settling in. She was making up stories about people not being very nice to her. Staff came to us and explained to us that was common to new residents. Over the last two months she has started eating better and accepting being in the care
home. She now isn't asking us to be taken home each time we visit, which was very distressing for us and her. This we feel can only be put down to the care and attention of the staff.

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Review from Avril W (Daughter of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom has stayed at Broadway Halls twice now, both times mom was well cared for, clean and fed well. Being blind and severely affected with arthritis, she has to be aided to move etc. It will be somewhere I will be leaving mom again. They also try to help me out in circumstances such as short stays if
needed. They staff have built up quite a relationship with mom and remember all of her likes and dislikes from her last stay. I would recommend Broadway to anyone.

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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Barchester Broadway Halls Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.643 for Barchester Broadway Halls Care Home is calculated as follows: ( (221 Excellents x 5) + (30 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 272 Ratings = 4.643

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Broadway Halls Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (11)

Danica

Danica Chugh

Job Title: General Manager

Joined: 2023

Hi, I’m Danica and I am the General Manager here at Broadway Halls Care Home. Welcome to our website!


Thank you for taking the time to look further into what Broadway Halls has to offer to you or your loved one. Here is an opportunity to find out more about our amazing staff team, who all play a vital role in day-to-day life in our home.


I also want to share a little bit about myself. I joined Broadway Halls in February 2023, but I have been a Care Home Manager since 2015, and my career in the health and care sector started in 2007. I started as a Care Assistant and soon progressed to Senior Carer and then Care Co-Ordinator, after which I diversified into the role of Senior Administrator. I have well-rounded experience, which allows me to have insight into many areas of the home.


I am committed to fostering a warm and nurturing environment where every individual feels valued and respected and I am passionate and dedicated to enhancing the lives of Residents through personalised support and compassionate care.


I am experienced in coordinating care plans, managing staff and ensuring regulatory compliance, which in turn provide a safe and well-managed home, and I am a firm believer in the power of empathy and kindness to make a difference in people's lives.


Outside of work, I am kept busy with my family of 4, including 2 young children. I like spending time with my family and my personal hobbies are swimming and tennis.


Carol

Carol Malcolm

Job Title: Administrator

Joined: 2023

I am thrilled to be an Administrator at Broadway Halls.  I have worked in administration for many years including HR elements also, this is the first care home I have worked in. 


I love the variety in the role, meeting our residents and their families and supporting the process of them moving into our home. I also support fellow team members. I enjoy gardening, watching tennis and spending time with my family. 


Valerie

Valerie Adams

Job Title: Reception/Administration

My name is Valerie I am a Receptionist and Administrator at Broadway Halls, and my role involves supporting front-of-house and customer services.


I enjoy meeting residents and their families and love showing people around our wonderful home so they get to see what Broadway Halls has to offer. We are like a family, every day is so different and I love being busy so it's the perfect role for me.


Bethany

Bethany Evans

Job Title: Reception/Admin

Joined: 2023

I have worked in care for over 10 years and love supporting people. I enjoy helping our residents, their families and my fellow team members when I can.


I also support people and their families who are choosing a care home, answering their questions and showing them our lovely home.


Scott

Scott Bates

Job Title: Activities Coordinator

Joined: 2022

Hi, I'm Scott, I am thrilled to be the Activities Coordinator at Broadway Halls. Our residents are special people with many wonderful stories to tell about their lives, I enjoy putting smiles on their faces as often as I can. I love to 'entertain' and aim to ensure that every resident's interests and hobbies are supported. I have worked in care and in activities in previous roles, and I love my job!


Jennifer

Jennifer Higgins

Job Title: Dementia Lead & Senior Carer

Jennifer is our Dementia Lead, she supports 3 dementia champions who are all part of our Memory Lane Community.


Jennifer has over 17 years of working in care and over 5 years at Broadway Halls. She is passionate about ensuring every resident on Memory Lane receives the care, approach and environment that is right for them.


Wendy

Wendy Brookes

Job Title: Assistant Practitioner

I started at Broadway Halls many years ago, and have been progressing in my career throughout my. I began as a carer then trained to become a Senior and also a trainer within the home.


My CHAPS role allows me to work closely alongside nurses and develop my clinical and management skills, and the role also adheres to many aspects of a registered nursing role.


I love my position and I am ready to continue learning and face any challenges that come my way!


Sharon

Sharon Simonian

Job Title: Nurse

Joined: 2023

I used to work for a building society as a mortgage adviser for 10 years, When I had my sons, I left to go into care work which gave me a love for nursing. I have been a nurse now for 13 years. I live local to Broadway halls and I am enjoying my job here caring for our residents.


Ellie-Mae

Ellie-Mae Alexander

Job Title: Team Leader & Dementia Champion

Joined: 2020

I joined the Broadway Halls team in 2020 as a carer, I previously worked in mental health in challenging environments. I have been promoted to Team Leader and dementia Champion. I love interacting with our residents, I have a passion for dementia care and mental health.


Olivia

Olivia Riese

Job Title: Head Chef

Joined: 2017

I started at Broadway Halls as a Kitchen Assistant and, through training and determination, I have worked my way up to the position of Head Chef which I am incredibly proud of. Working in a care home as a chef, I have to think more about the eating needs and dietary requirements of the residents. There are various textures of food, special diets, diabetics, vegetarians and so much more. It can be challenging, but I love it and have an amazing team to work with!


Chris

Chris Bowden

Job Title: Sous Chef

Joined: 2024

Hi, I'm Chris the Sous Chef here at Broadway Halls.


I previously worked at Broadway Halls in 2014 and left to develop my skills in a fine dining restaurant in Birmingham. I was pleased to rejoin the team in November 2024 - I missed the people, the Residents and the homely culture that comes with working in care.


I have worked in hospitality since I left school and I am passionate about the dishes I create and serve. My signature dish is chicken and spinach pasta, tossed in a creamy sauce.


Outside of work, I enjoy spending time with my family and walking my dog. Aston Villa is my team and when they are not playing I enjoy following horse racing and when the time allows, a day at the races is always welcome!