This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Doors are open from 8am and closed at 6pm. Door bell outside the main doors.
Enter the car park via the Broadway, exit out on to Priory Road.
Barchester Broadway Halls Care Home has a Review Score of 9.7 (9.650) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Broadway Halls Care Home has 101 reviews.
Review from Avril W (Daughter of Resident) published on 10 December 2015
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.650) out of 10 for Barchester Broadway Halls Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.650 for Barchester Broadway Halls Care Home is calculated as follows: ( (230 Excellents x 5) + (32 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 283 Ratings = 4.65
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Broadway Halls Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Feb 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2023
Hi, I’m Danica and I am the General Manager here at Broadway Halls Care Home. Welcome to our website!
Thank you for taking the time to look further into what Broadway Halls has to offer to you or your loved one. Here is an opportunity to find out more about our amazing staff team, who all play a vital role in day-to-day life in our home.
I also want to share a little bit about myself. I joined Broadway Halls in February 2023, but I have been a Care Home Manager since 2015, and my career in the health and care sector started in 2007. I started as a Care Assistant and soon progressed to Senior Carer and then Care Co-Ordinator, after which I diversified into the role of Senior Administrator. I have well-rounded experience, which allows me to have insight into many areas of the home.
I am committed to fostering a warm and nurturing environment where every individual feels valued and respected and I am passionate and dedicated to enhancing the lives of Residents through personalised support and compassionate care.
I am experienced in coordinating care plans, managing staff and ensuring regulatory compliance, which in turn provide a safe and well-managed home, and I am a firm believer in the power of empathy and kindness to make a difference in people's lives.
Outside of work, I am kept busy with my family of 4, including 2 young children. I like spending time with my family and my personal hobbies are swimming and tennis.
Job Title: Administrator
Joined: 2023
I am thrilled to be an Administrator at Broadway Halls. I have worked in administration for many years including HR elements also, this is the first care home I have worked in.
I love the variety in the role, meeting our residents and their families and supporting the process of them moving into our home. I also support fellow team members. I enjoy gardening, watching tennis and spending time with my family.
Job Title: Reception/Administration
My name is Valerie I am a Receptionist and Administrator at Broadway Halls, and my role involves supporting front-of-house and customer services.
I enjoy meeting residents and their families and love showing people around our wonderful home so they get to see what Broadway Halls has to offer. We are like a family, every day is so different and I love being busy so it's the perfect role for me.
Job Title: Reception/Admin
Joined: 2023
I have worked in care for over 10 years and love supporting people. I enjoy helping our residents, their families and my fellow team members when I can.
I also support people and their families who are choosing a care home, answering their questions and showing them our lovely home.
Job Title: Activities Coordinator
Joined: 2022
Hi, I'm Scott, I am thrilled to be the Activities Coordinator at Broadway Halls. Our residents are special people with many wonderful stories to tell about their lives, I enjoy putting smiles on their faces as often as I can. I love to 'entertain' and aim to ensure that every resident's interests and hobbies are supported. I have worked in care and in activities in previous roles, and I love my job!
Job Title: Dementia Lead & Senior Carer
Jennifer is our Dementia Lead, she supports 3 dementia champions who are all part of our Memory Lane Community.
Jennifer has over 17 years of working in care and over 5 years at Broadway Halls. She is passionate about ensuring every resident on Memory Lane receives the care, approach and environment that is right for them.
Job Title: Assistant Practitioner
I started at Broadway Halls many years ago, and have been progressing in my career throughout my. I began as a carer then trained to become a Senior and also a trainer within the home.
My CHAPS role allows me to work closely alongside nurses and develop my clinical and management skills, and the role also adheres to many aspects of a registered nursing role.
I love my position and I am ready to continue learning and face any challenges that come my way!
Job Title: Nurse
Joined: 2023
I used to work for a building society as a mortgage adviser for 10 years, When I had my sons, I left to go into care work which gave me a love for nursing. I have been a nurse now for 13 years. I live local to Broadway halls and I am enjoying my job here caring for our residents.
Job Title: Team Leader & Dementia Champion
Joined: 2020
I joined the Broadway Halls team in 2020 as a carer, I previously worked in mental health in challenging environments. I have been promoted to Team Leader and dementia Champion. I love interacting with our residents, I have a passion for dementia care and mental health.
Job Title: Head Chef
Joined: 2017
I started at Broadway Halls as a Kitchen Assistant and, through training and determination, I have worked my way up to the position of Head Chef which I am incredibly proud of. Working in a care home as a chef, I have to think more about the eating needs and dietary requirements of the residents. There are various textures of food, special diets, diabetics, vegetarians and so much more. It can be challenging, but I love it and have an amazing team to work with!
Job Title: Sous Chef
Joined: 2024
Hi, I'm Chris the Sous Chef here at Broadway Halls.
I previously worked at Broadway Halls in 2014 and left to develop my skills in a fine dining restaurant in Birmingham. I was pleased to rejoin the team in November 2024 - I missed the people, the Residents and the homely culture that comes with working in care.
I have worked in hospitality since I left school and I am passionate about the dishes I create and serve. My signature dish is chicken and spinach pasta, tossed in a creamy sauce.
Outside of work, I enjoy spending time with my family and walking my dog. Aston Villa is my team and when they are not playing I enjoy following horse racing and when the time allows, a day at the races is always welcome!
