Lindisfarne Throckley Reviews (5)
Lindisfarne Throckley has a Review Score of 8.2 (8.244) out of 10, based on 2 reviews in the last 2 years. Over all time Lindisfarne Throckley has 5 reviews.
Review from Jeremy W (Son of Resident) published on 14 June 2023
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Overall Experience
5.0 out of 5
Her room was always warm and comfortable, tidy and clean. I found the staff friendly and approachable. I can not fault the care she received. As my mum became palliative the staff could not do enough,
An excellent care home. Thank you for all the care my mum received.
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Review from Mark R (Son of Resident) published on 5 June 2023
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5.0 out of 5
The
Overall I cannot fault the quality of care Lindisfarne provided throughout the last 4 weeks of her life. I hope this review puts at ease those having to make such a difficult decision.
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Review from John L (Husband of Resident) published on 15 March 2023
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1.0 out of 5
Broken furniture, heating, and dirty patched walls in my wife's room. One room she stayed in had a non-working toilet. non-working extractor fan including no window in the toilet washroom. Large boxes
nappy supplies and medical supplies piled up in her room and toilet washroom. Used cardboard urine
bottles left smelling for days. I regularly had to empty my wife's urine bottle to which she was attached. For many days running there was no signing in book (which I assume is against fire regulations). My wife's room had no heating for three days in winter. Poor or no response to the emergency buzzer. I would not allow my wife to stay there if I had an alternative.
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Review from Graham T (Son of Resident) published on 25 December 2017
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4.0 out of 5
The whole family was very very pleased with the nursing and care provided. Every single member of staff is deserving of praise for the way they collectively looked after our mother. They helped her to settle in and at all times she was kept comfortable and clean. Nothing was too much trouble for the team they were amazing and we cannot thank them enough. She had a nice bright room of her own with ensuite but every day they took her to the resident's lounge to be amongst other people even though she had no mobility of her own. The resident's lounge that she was in on the ground floor is bright, spacious and calm.
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Review from Christine W (Daughter of Resident) published on 31 January 2017
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5.0 out of 5
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Overview of Review Score
The Review Score of 8.2 (8.244) out of 10 for Lindisfarne Throckley is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.952 for Lindisfarne Throckley is calculated as follows: ( (20 Excellents x 5) + (1 Goods x 4) ) ÷ 21 Ratings = 4.952
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.292 Points relating to the number of positive Reviews for Lindisfarne Throckley is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 2 Positive Reviews ÷ 12 = 0.167
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
