The Manor House Gosforth

80 Greenfield Road, Brunton Park, Gosforth, Newcastle upon Tyne NE3 5TQ
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9.9 36 Reviews
  • The Manor House Gosforth, Newcastle upon Tyne
The Manor House Gosforth practices high standard and person-centred care, skilled in both residential care for older people and also for adults diagnosed with dementia.

Designed for a luxury and an interesting lifestyle, the accommodation has a number of dining bistros, a café bar, hairdressing and beauty salon. The dedicated dementia care suite has a secure, accessible outdoor terrace.

There are numerous amenities nearby that clients enjoy access to, remaining part of community life while being supported through a social events and activities programme.

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Care Provided by The Manor House Gosforth

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Suzanne Mason (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2023
    • Number of floors: 3

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time. Occasional limitations may be in place if advised by Health Protection professionals.


  • Parking

  • The car park is to the rear of the building.


The Manor House Gosforth Reviews (36)

Total of 36, showing 1-20
9.9

The Manor House Gosforth has a Review Score of 9.9 (9.909) out of 10, based on 16 reviews in the last 2 years. Over all time The Manor House Gosforth has 36 reviews.

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Review from P S (Friend of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For over two years I have regularly visited my friend whom I have known for sixty-five years. When she was going to be moved to residential care I was quite upset. However, when I made my first visit I was relieved to find she would be well cared for in a cosy, homely and friendly atmosphere. Since
then, I have always been welcomed with a friendly greeting or smile by management and other members of staff. There are many activities and outings arranged for residents, family and friends are invited to social events. I can't thank everyone enough.


Some of the social events that family and friends are invited to are:
Garden parties, Carol Services, some of which residents are linked with other groups in the choir. Carol singing around the Christmas Trees in the garden. Theme nights - very sociable events, and good fun. We have been to Greek, Italian, Indian, Mexican etc. Last year 'The Burns Night' included a 'Piper' who piped in the Haggis, tartan was worn and singing enjoyed. Such activities have not just been good for residents but for family, friends and staff.


Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you for taking the time to share your experiences of The Manor House Gosforth. Providing social stimulation and a range of activities that can be enjoyed by many is very important to us and it is lovely to hear that these are welcomed and appreciated.


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Review from Alison P (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into The Manor House in October 2024 for respite care after a fall and a hospital stay. She is now looking at it being a permanent resident. She has settled in well due to the kindness and professionalism of the staff, the comfort and standard of her surroundings and the excellent food.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you for taking the time to share your experiences of The Manor House Gosforth. It is lovely to hear that your Mum has settled in so much that she would like to stay permanently. We will share your lovely comments with the staff team.


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Review from David B (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all great and the environment within the home is fantastic. Mum is cared for in a very compassionate way and enjoys being in the home. There is a good choice of meals. There is no pressure to engage in activities but there are a good variety of events available.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you for taking the time to write such positive feedback. We are delighted to hear that your Mum is enjoying her life at The Manor House and will ensure that your kind comments are passed on to the whole team.


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Review from Christine W (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manor House is an exceptional care home. My mother became a resident in January 2024 and l have nothing but praise for how she has been welcomed into the home and cared for throughout the year. The special efforts made at Christmas time were l am sure appreciated by all those who were unable to join
their families for the festive period.
The quality of the accommodation is equivalent to a 5-star hotel. The bedrooms are spacious with quality furniture and fittings and to be able to sit in beautifully decorated lounges or have a coffee or cocktail in the Cafe Bar makes visiting very pleasurable. The grounds are very well looked after, bringing colour and peace of mind to the residents.
Manor House is well-managed and the caring ethos permeates throughout the home.
Well done Manor House.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

It is lovely to hear that your mum has settled in so well at the Manor Hose Gosforth and that you are all very satisfied with the care and support that is offered. Thank you for taking the time to submit such a lovely review.


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Review from J S (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The genuine care and kindness provided by the staff was exceptional. My sister and I were so grateful that our father was able to spend time enjoying the delicious food and partaking in the quizzes and games and enjoying the staff and residents sense of humour.
Thank you to the managers and the whole
team who went beyond - we will be forever grateful.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you for your very kind review regarding the care of your Father during his time with us at The Manor House Gosforth. It is lovely to hear such positive feedback and we will ensure that this is shared with the whole team.


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Review from L T (Daughter of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home was truly first-class. My father really enjoyed his time at The Manor House and was incredibly supported always. We could not wish for a nicer place for his twilight years and the attention to detail was fantastic!

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you for sharing your family's experience of The Manor House Gosforth. It is lovely to hear that your Father enjoyed his time with us and that you feel he was well supported. Your kind words will be shared with the staff team.


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Review from Rebecca C (Daughter of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently stayed at The Manor House for a few weeks following hip replacement surgery.
From the moment Mum arrived she was wonderfully looked after with such care and consideration.
Due to complications following the surgery doctors and nurses had to be called upon and the Manor House dealt with
this speedily and effectively.
All care staff were delightful, happy, and above all caring and we could not have asked for more.
Thank you to everyone for getting Mum back on her feet (literally!) and we would have no hesitation in recommending the Manor House to anyone.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you for taking the time to share your experience at The Manor House Gosforth. It is lovely to hear that your Mum felt well cared for and we wish her well in her ongoing recovery. Your kind words will be shared with the staff team.


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Review from Douglas M (Respite Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at The Manor House for a period of respite care, following hip replacement surgery. My stay was better than I'd expected in many aspects and much as I'd expected in others. As an overall summary, I'd say the experience staying there was a very pleasant one.
The food was well presented and
of good quality. The general appearance of the internal of the building was first class, with tasteful furnishings and decor.
My only criticisms surround the laundry system, which seemed to be a little unreliable at times and the bed, which I found to be too firm, although I realise this is very much a personal matter.
The staff that I met were good, efficient and good-humoured.
My experience was very positive and if/when I have further surgery to replace my other hip, I will most certainly be hoping that I can once again stay for a period of respite care.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you for taking the time to write a review about your recent stay at The Manor House Gosforth. We are delighted to hear that, overall, your stay was a pleasant and positive one. We are sorry that your laundry took a little longer than expected to be returned to you but we understand that this issue has now been rectified. We can certainly look at providing an alternative mattress for any future stays that you may book. We wish you well in your recovery and look forward to seeing you in the future.


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Review from Jane B (Daughter of Resident) published on 23 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has stayed at The Manor House on 3 occasions and as a family we have been delighted with the care she has received which was 1st class.
The warmth of welcome that was extended to her each time she has stayed was heartwarming to witness and Mum was clearly touched by this and all the kindness
shown to her by all the staff during her time at The Manor House.
I would thoroughly recommend The Manor House for respite care for much-loved family members, it is a really wonderful place to be and to visit.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you very much for your kind review regarding your mother's respite stays with us. We are delighted to hear how happy you all were with the care your mother received and we will certainly pass on your kind comments to all our Team.


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Review from Tina W (Goddaughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to find our relation respite care straight from hospital at quite short notice and the help we received from the management team to get the care in place at The Manor House Gosforth was excellent. They expedited the process very effectively so that the room and service were available within
a few days of my initial enquiry.
All the staff were very welcoming, friendly and professional and the premises are beautiful with excellent facilities and cleanliness. There are many activities on offer and although my relation did not want to take part, that decision was respected but regularly offered in case she had changed her mind.
Overall, I don't think we could have asked for more as a home-from-home.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you for taking the time to share your thoughts on the service provided at The Manor House Gosforth. It is lovely to hear that the team were so helpful and professional and that we were able to accommodate your request for respite care. We look forward to welcoming your relative into the home again should this be necessary in the future.


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Review from J G (Respite Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Stayed for respite care. The staff are very kind and caring. I would definitely go back for respite again. The food was gorgeous. There is a good range of menu choices to meet everyone’s needs.
The room was lovely, as was the restaurant and coffee shop area. Everyone was very accommodating.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you for taking the time to tell us how pleased you were with your stay at The Manor House, and we are thrilled that you will stay with us again in the future. We value all feedback, and we are always looking for ways to improve our service. We will ensure your kind comments are shared with the staff team.


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Review from C B (Daughter of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feels more like a country house hotel than a care home, very comfortable with excellent facilities and great food. The staff are all very friendly and capable and dad enjoys the activities which as quizzes and mobility fit classes. Excellent all round.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you for taking the time to write such positive feedback. We are delighted to hear that your dad is enjoying his life at The Manor House and will ensure that your kind comments are passed on to the whole team.


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Review from D S (Nephew of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have experience with several homes in the area.
The Manor House, Gosforth is far and away the best we have ever been in.
From the care standards they apply in all areas for the benefit of residents (which are non-negotiable!) to every aspect of the physical environment they excel.
I don't think
we need to say any more.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you for your generous review of The Manor House Gosforth.
We are delighted to receive your kind and positive comments and will pass these on to all our staff.


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Review from Judith B (Niece of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Manor House are quite exceptional with the support and care they provide to all residents and visitors. They organised a lovely Japanese evening recently when residents and family members all joined together to have a beautiful reception and meal together. The team had dressed the dining
room with Japanese-themed products and the chefs provided an exceptional meal. None of this would have been possible without the support of the events team in Manor House. Thank you to the team who continue to involve residents and enhance their experiences.

Reply from Audrey Wood, PA at The Manor House Gosforth

Thank you very much for your lovely review of The Manor House Gosforth, and we are pleased to hear that you particularly enjoyed our recent Japanese Evening. We do our best to ensure that all our Residents and their families enjoy quality time together, especially with the events we regularly arrange. We believe this is a significant part of the care we offer and your kind comments will be passed on to all our staff.


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Review from Claire C (Daughter of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in the Chester’s unit for almost 9 months, following a stroke. During this time, she has been extremely well cared for by the staff there, who are patient and kind at all times. They are welcoming to her visitors, offering tea/coffee and even wine. She is part of a choir that meets
weekly, has been taken on a number of day trips to various places, as well as participated in crafts, exercise and singing performances.
The quality of the surroundings is superb, including her room, the public areas and the lovely gardens. The level of detail with which the whole home is managed is excellent and senior management is always available to discuss concerns, offering strategies to resolve any minor issues.
I have personally visited over 12 care homes in the area and this one is, by far, the best that I have seen. We are grateful for all the care our mother receives at The Manor House.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you very much for your kind review regarding your mother’s care at The Manor House Gosforth. We always strive to make sure all our residents receive the highest level of individual care and it is encouraging to receive such positive feedback. We trust your mother continues to thrive within our care and we will certainly pass on your kind comments to all our staff.


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Review from James G (Resident) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed for two weeks to convalesce after an operation. It is a great place to recuperate. Food excellent, staff friendly, helpful, and obliging. The Manor House Gosforth is beautifully appointed and it was a pleasure to stay there.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you very much for your lovely review regarding your convalescence at The Manor House Gosforth. We are delighted to hear that your time with us was such a positive experience and we will certainly pass on your kind comments to all our staff.


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Review from B C (Nephew of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are exceptional, being welcoming, caring, attentive, patient and respectful to residents and visitors. The food is varied, fresh and looks and smells fabulous.
To stimulate residents, activities are organised daily and include arts and crafts, exercise and chi, live music, guest speakers
and mini-bus outings. Participation is encouraged but is optional, if residents choose not to participate, their decision is accepted and respected, as it should be.
The home and grounds are immaculate and whilst the quality of care has to be the primary focus when placing a relative, the environment forms part of that care. It has to be clean, bright, comfortable, stimulating and safe. My view is that if staff take the time to ensure that the environment is well looked after, they will take the time to ensure that the residents are well looked after and that is definitely what I have seen in Manor House Care Home. If I was looking for a home for myself, it would be Manor House.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you very much for your kind and positive comments regarding the care of your uncle at The Manor House Gosforth.
We are delighted to hear how happy you are, not only with the care your uncle receives but also with the ‘home away from home’ environment we strive to provide for each of our residents who choose to live with us.
Your lovely review has been shared with all the staff at The Manor House Gosforth.


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Review from Denise M (Niece of Resident) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident for 20 months. She became ill at the age of 99 and now suffers from severe short-term memory loss, making independent living no longer possible. As her attorney, I accepted a place at The Manor House and feel extremely fortunate that this was possible at a time made even
more difficult by the Covid crisis. The building and grounds are immaculate, but it is the level of care which makes The Manor House outstanding. The senior staff are accessible and reassuringly professional and I have huge respect for all the carers who are looking after my aunt with sympathy, good humour and patience. She doesn't understand or accept her loss of independence so all these qualities are tested regularly. I would not hesitate to recommend The Manor House to anyone looking for a Residential Home.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you very much for your positive and kind comments regarding your Aunt's care. Our aim is always to provide the highest quality of care for each of our residents and we really appreciate hearing that The Manor House Gosforth is meeting your expectations regarding your Aunt's care. Your comments have been passed on to all our staff at the Home.


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Review from Jacqueline D (Daughter of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor House, Gosforth is an extremely well-led residential care home. It is always a pleasure to visit Mam in such a warm and friendly environment. The staff have made Mam feel happy and safe which in turn has made the family feel reassured that The Manor House is the perfect place for her care.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

It’s great to know that your Mum is enjoying life at The Manor House and that you are happy with the care and support she receives. Thank you for taking the time to write this review, we really appreciate all feedback and your kind comments have been passed on to our Home Manager and staff.


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Review from R R (Son of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the staff is excellent. My father has dementia but is treated with respect, and they really care for him.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you very much for your kind comments regarding the care of your father at The Manor House Gosforth. They are very much appreciated and have been passed on to all our staff at the home.


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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for The Manor House Gosforth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for The Manor House Gosforth is calculated as follows: ( (171 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 187 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Manor House Gosforth is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jan 2020

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Suzanne

Suzanne Mason

Job Title: Registered Manager

Joined: 2017

Suzanne has worked in the private care sector for 28 years, 18 of which have been in management and senior management. Her wealth of experience is enhanced by her wide industry knowledge and qualifications.
Since taking up post at The Manor House Gosforth Suzanne has successfully developed the home and the care team, enriching the lives of all who choose to reside and visit the home.


Frequently Asked Questions about The Manor House Gosforth

What types of Care is The Manor House Gosforth registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Manor House Gosforth provide?

Convalescent Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does The Manor House Gosforth have?

There are 61 Single Rooms.

What are the Facilities & Services at The Manor House Gosforth?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Manor House Gosforth to the centre of Newcastle upon Tyne?

3.9 mile(s) as the crow flies, distance by road may be significantly further.