Review from Debbie R (Daughter of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience

The care for my mother at this home was exceptional, the staff went above and beyond to make my mothers stay very enjoyable and she was able to fully integrate into all the activities that the home provided. I would not hesitate to recommend this care home to anyone who is looking for a place for their

loved ones to reside.

Reply from Morag Purvis, Operations Director at The Manor House Gosforth

Thank you so much for taking the time to write this review and for all your kind and positive comments. We were delighted to be able to care for your mother and that she was able to fully enjoy her time with us at The Manor House Gosforth.

We always aim to provide the highest quality of care for each of our residents, according to their individual interests and needs, and our home manager and staff will be delighted to receive your comments. With best wishes.

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Review from Helen B (Daughter of Resident) published on 12 August 2020
Submitted via Website • Report

Overall Experience

My Dad was admitted to The Manor House, November 2019 after suffering from Alzheimers for over 3 years and unable to live alone.
For what is a traumatic and distressing time for the family of those suffering from any condition making it impossible for the person to look after themselves, Manor House

made it as relaxed, worry-free and supportive as it could possibly be.
My Dad has thrived with the care and attention given to him. Eating regular and nutritious meals, keeping to a more regular sleep pattern all are things that Alzheimer's sufferers living alone do not do.
Sufferers can become isolated and withdrawn but at The Manor House they engage with Dad is such a way that he can be part of conversation and activities. He has made friends and has company which is so important for his mental wellbeing.
The home is immaculate at all times, with beautiful gardens and grounds. The residents are all well turned out and the staff kind, friendly and professional.
It is a truly amazing place.

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Gosforth

It’s great to know that your Dad is enjoying life at The Manor House and that we are meeting your expectations. Thank you for taking the time to write this review, we really appreciate all feedback.

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Review from Jonathan W (Son of Resident) published on 11 August 2020
Submitted via Website • Report

Overall Experience

This is an excellent care home and really at this exceptionally worrying time, we could not have wished for our mother to be anywhere else. The fixtures, fittings and food are nice but it is the people here who really care. The FaceTime with Mum at a time when we have not been able to visit because

of COVID, where some of us work (NHS) and because others of us are shielding has been wonderful. I am really full of praise for this team of carers who really are the best. I do not know what more they could have done during a pandemic. That’s what you want for our Mum at such a time.

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Gosforth

Thank you so much for sharing your experience, we always aim to provide the best care for each resident. We would like to thank you also for your understanding on restricted visiting at this time, and we are delighted you are enjoying FaceTime with your Mum.

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Review from Sarah L (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience

The Manor House is excellent. All the staff are so kind and helpful and the facilities are super. My mother has been a resident for the past four months and everyone welcomed her so warmly. The care she receives is excellent and anything she needs is provided. Obviously everyone has been working under

difficulties through the pandemic, but the staff have been cheerful and caring and careful throughout and The Manor House has avoided any Covid-19. I really can't thank everyone enough. We are so pleased we found The Manor House for my mother.

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Gosforth

Many thanks for your review, and for your patience during the restricted visiting. We are always available for our residents and their families, if there is ever anything you would like to discuss with us please do not hesitate to do so.

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Review from Rosalynde A (Daughter of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience

My mother has been a resident at The Manor House for 9 years and I cannot recommend it highly enough. The manager had the sense to close the Manor House to visitors 2 weeks before it became compulsory and thus protected the residents from COVID-19. The staff have gone to extraordinary lengths to keep

the virus at bay. I have been able to talk to mum via Skype and I can arrange a phone call whenever I want one. During the hot weather, the residents spent time in the beautiful gardens - eating ice cream. I can now visit mum - I make an appointment and I see mum in the lounge or outside - 2 visitors per half-hour - social distancing etc. In spite of being unable to have a hairdresser etc, mum always looked lovely. The staff arranged activities eg for VE Day and Chocolate Day.
I can tell by mum's face (she is 101yrs and has vascular dementia) that she is perfectly content.
Thank you to all the staff for looking after mum so well throughout this torrid time.

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Gosforth

Thank you for your review, we are committed to keeping everyone as safe as possible. We really appreciate your understanding through the visiting restrictions, thank you, and we are very pleased that we can now ease the restrictions a little for short visits.

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Review from Jane L (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience

The Manor House is an excellent, well run residential home. All of the staff are kind, caring and professional, creating a calm and positive environment for residents to live in. The staff have been fantastic throughout the Covid-19 pandemic, working tirelessly to ensure the safety and well being of

residents.
The surroundings, both internally and externally, are beautifully maintained, and there are various activities and facilities for residents to enjoy.

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Gosforth

On behalf of the team at The Manor House, I'd like to say thank you so much for your patience during this time of restricted visiting. It's lovely to know that our care and accommodation continue to meet your expectations too, thank you for your review.

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Review from Mike B (Son of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience

This home could not be better. Lovely staff and excellent services. Done a brilliant job during COVID. Good entertainment programme. Excellent food and pleasant clean and well-decorated rooms. Coffee lounge and good facilities. Lovely garden.

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Gosforth

Many thanks for taking the time to share your experience of The Manor House. We aim to provide the best care for each of the residents at all times, and it's great to have your support during the restricted visiting we have had to set up because of Covid-19.

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Review from Hilary M (Daughter of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience

This care home is completely brilliant. Through the whole COVID crisis the team here have been amazing. So professional, so scrupulous with their standards and above all really kind and considerate to their residents. Obviously these have been worrying times but I have never once feared for my 89-year-old

mum. I knew she was in the best place and that the team at The Manor would do their utmost to keep her safe. Not a single case of COVID here, no shortages of kit either. The manager does a great job with two fabulous sidekicks, too many lovely kind staff to mention!

Reply from Morag Purvis, Operations Director Hadrian Healthcare at The Manor House Gosforth

We are delighted that we are meeting your expectations, many thanks for this review. And thank you for helping us to keep everyone safe too while we have had to put visiting restrictions in place.

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Review from D J (Daughter of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience

Our family member has been a Manor House resident for two and a half years. I had visited the home six months earlier whilst researching care homes. We felt fortunate that a room was available when needed urgently. The transition from living in the community to living in a care home is challenging for

the resident and carers alike. Involvement in initial care planning helped to make sure key information was shared between family and the home. Our family member settled well and her increasing care needs have been met sensitively. Even now she regularly reports that everyone is very kind and she only has to ask and help is forthcoming. The home is impeccably presented, both the interior and the grounds. A friendly and helpful staff at all levels makes visiting a positive experience. We are extremely grateful for the professional approach the home has taken throughout the Covid-19 pandemic.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare at The Manor House Gosforth

Our team is committed to keeping residents as safe as possible during the Covid-19 pandemic. Thank you for your patience with the visiting restrictions that we have had to impose to do this. Thank you also for your review, we really value all feedback.

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Review from Tim J (Son of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience

Since my mother was forced, by her dementia at the age of 93, to leave her own house and go into a care home, I have visited quite a large number of care-homes both in Newcastle and in Brighton. The Manor House was quite simply the best of all I saw. My mother was not the easiest of residents to cope

with but the staff, using a high level of professionalism, always managed to calm her and make her feel happy. My sister and I were very impressed with the care given in the final week of our mother's life. She died aged 96.
The Manor House itself is a beautifully appointed building but the staff, with their cheerful, hard-working demeanour and friendly approach are what make this care-home exceptional. I would recommend it without any reservations whatsoever.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Gosforth

Many thanks for taking the time to write this review. Our residents always come first for us and we provide as much support as is needed whenever it is required.

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Review from Helen T (Daughter of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience

My mother was a resident of The Manor House, Gosforth for three and a half years. She had dementia. I cannot speak highly enough of the staff there. Each and every one of them treated my mother with great care and respect. No one wants to go into a care home but if you have to then this is the place

to be. What struck me most is the way the staff talked about my mother with genuine affection. One carer said, 'She brought the light in with her wit and sense of humour.' It's easy to dismiss people with dementia as just being the 'disease' itself and forgetting the very real person within but at The Manor House residents are always treated as individuals with individual needs.
The facilities are top-notch and the food is always presented well and is of a high standard.
The management team is excellent and they know the residents well. They ensure that the home runs efficiently and for the benefit of the residents. I recommend the Manor House without reservation.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Gosforth

Thank you very much for your review of The Manor House. We always aim to provide the best care for each of our residents.

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Review from Jane B (Friend of Resident) published on 29 November 2019
Submitted via Website • Report

Overall Experience

I was a friend and carer for this lady for many years until I broke my arm in 2017 and needed to get help for both of us. I decided to get her into respite care until such time I was fit enough to look after her again, on a friend's recommendation I managed to get a place at The Manor House Gosforth.

As the weeks passed it became quite clear to both of us that my friend wouldn't get any better care by returning home, she had settled into her new surroundings, the staff were kind and caring and most importantly she felt safe. So thankfully I was able to get a permanent place for her. Two years later and I can honestly say my friend has thrived in her surroundings and although age and dementia are catching up with her she is as happy and content as I have ever known her.
I will always be grateful to the staff and management at the Manor House for looking after and caring for my friend in a way I would treat her myself, with dignity and respect.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Gosforth

Thank you so much for taking time to share your review. Dignity and respect are at the heart of our approach to care, we are delighted that we are meeting your expectations.

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Review from John D (Son of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience

Manor House is expensive but worth every penny. My mother has lived here safely, healthy and happy for three years. Without the care of the staff, this would not have happened.

Reply from Morag Purvis, Operations Director Hadrian Healthcare Group at The Manor House Gosforth

We are so pleased that your mother is enjoying life at The Manor House. If there is ever anything you would like to discuss with staff please do not hesitate to do so.

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Review from Heather H (Friend of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience

Manor House is a well-presented home with an excellent first impression when entering the grounds. The garden, car park and all outside spaces are clean and immaculately presented. The home inside is beautifully decorated clean and fresh smelling. The staff are friendly and welcoming to both residents

and visitors. They provide the level of care needed for each individual in a professional and caring way creating a family-like atmosphere. The facilities for meeing family and friends are good. The rooms are of a good size and well maintained. Overall, The Manor House is a pleasant place to reside whilst having personal needs attended to.

Reply from Morag Purvis, Operations Director Hadrian Healthcare Group at The Manor House Gosforth

Many thanks for sharing your experience of The Manor House, we really appreciate all feedback on our care, service and accommodation.

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Review from William F (Power of Attorney of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience

This is an exceptional care home.
The lady for whom I am attorney has been there for 18 months and I or my wife usually visit at least twice a week.
The rooms and common areas are beautifully appointed and kept spotlessly clean.
The food is what elderly people want and is well presented: each resident

can choose to eat in the dining room with the others or eat in her own room.
The range of activities is stimulating and well thought out.
Most importantly, the staff are numerous and very attentive, friendly and patient: nothing seems too much trouble for them.
Our lady told an old friend recently, "In my own house, I had become lonely and nervous. Here I am thriving and the staff are so kind".

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Gosforth

It's lovely to hear that The Manor House is meeting all your expectations. Thank you for writing this review - our aim is always to provide the highest quality of care for each of our residents.

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Review from G S (Daughter of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience

The Manor House Gosforth is an extremely well led residential care home. The care staff, kitchen, housekeeping, activities, admin, the front of house and maintenance staff are well trained and well supported by management. Care team staffing levels are excellent. Staff are very caring and responsive.

It is a very safe environment for residents. Residents rooms could do with a refresh as looking tired. My mum was a resident for almost two years followed by a two-year break but has now settled back in.

Reply from Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Gosforth

Thank you for taking the time to share your review, we are very pleased your mum has settled back in at The Manor House. If there is anything you would like to discuss at any time our staff are always available for residents and their families.

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The Manor House Gosforth

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